The Courtyard Chase Lounge

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1. AV

   AnnV

   1 review

   3.0

   1 review

   Dined on 24 June 2022

   overall3food4service1ambience4

   The food was delicious but service was very slow. We booked to eat before seeing a performance and on the booking I specifically stated we needed to have finished eating before 8.30pm. We were at the table at 7pm but the food did not start arriving until around 7.50pm. This left us with around 30 mins to eat what we had ordered. This was a real shame because the food was really tasty and well presented, however it was too rushed and we didn’t finish. When ordering we were told that because the dishes were small plates they would be produced very quickly - sadly this was not our experience. I hope that this review is seen as constructive criticism because we could not fault the food or the politeness of the staff - if it is truly to be a pre-show food venue the service will need to be much faster.

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2. A

   Andrea

   Bath

   2 reviews

   2.0

   2 reviews

   Dined on 6 May 2022

   overall2food1service3ambience2

   Booked a table for pre show dinner however on arrival it became apparent that there was no way we could dine in time for the start of the show. We had to be seated downstairs to the chagrin of the lady behind the bar! She was quite rude but the young boy who eventually seated us was quite charming

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3. SH

   StephanieH

   Herefordshire

   1 review

   5.0

   1 review

   Dined on 16 April 2022

   overall5food5service5ambience4

   A fantastic evening, the food was absolutely stunning and the service was brilliant. A lovely environment, we had some gorgeous cocktails in the sunshine on the terrace. Thankyou very much, we will be back again very soon.

   Report
4. SB

   SamB

   1 review

   5.0

   1 review

   Dined on 14 April 2022

   overall5food5service5ambience5

   Apart from the confusion with which menu was being served the time we spent at the Chase restaurant was lovely, good food, good portion sizes and great staff. Thank you, we will be back

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5. AT

   AndyT

   Worcestershire

   1 review

   5.0

   1 review

   Dined on 7 April 2022

   overall5food5service5ambience5

   Great relaxing venue with good foodie bits and cocktails. Staff couldn't have been better.

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6. m

   menuenvy

   Birmingham

   1 review

   4.0

   1 review

   Dined on 31 March 2022

   overall4food5service5ambience5

   Lovely food and service. Beautiful venue.

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7. K

   Kristyna

   Herefordshire

   3 reviews

   1.0

   3 reviews

   Dined on 19 March 2022

   overall1food1service1ambience2

   Not worth a visit. There's been 0 other customers on Saturday night which is suspicious. The food was really poor - baked camembert with no seasoning and not warmed throughout served with 5 slices of bread so it should really have been a bread served with cold supermarket camembert. Salmon with side of parsnip salad was just that. The best thing out of the menu were chips with cheese and bacon, well the top of the bowl was good, chips below the first layer were just plain chips. Not impressed and definitely not worth the money.

   Report
8. c

   cnicole

   Herefordshire

   1 review

   5.0

   1 review

   Dined on 12 March 2022

   overall5food4service4ambience4

   Went here for my birthday and was thoroughly impressed, delicious food and lovely staff!

   Report
9. f

   ferret

   Shropshire

   1 review

   1.0

   1 review

   Dined on 10 March 2022

   overall1food1service3ambience1

   Menu untranslatable. unable to cope with allergy to peppers/chillis.

   Report
10. PP

    PeterPan91

    1 review

    1.0

    1 review

    Dined on 5 March 2022

    overall1food1service2ambience2

    Visited early March shortly after the chase lounge reopened. Really not impressed - food too expensive and poor quality, service also poor e.g two glasses of wine were brought over to our table by hand (no tray) with the waiters hands touching the rim of both glasses - shocking to see this. No check back on food. Ambience was lacking and lastly, no menu anywhere to be found online! There’s really no excuse for that these days - not publicly displaying a menu with prices is, IMO, underhanded and disingenuous. I stand by my rating for this visit and won’t be returning unless they really sort themselves out.

    Report
11. EJ

    EJane

    Herefordshire

    3 reviews

    2.0

    3 reviews

    Dined on 5 March 2022

    overall2food3service3ambience1

    Really disappointing experience, unfortunately, having been very excited to try out the new bar. Staff didn't know which table was which, drinks were very average and served in scratched plastic pitchers filled with ice. There was no atmosphere, and the only thing differentiating the bar from the rest of the courtyard seemed to be different furniture and a wall with climbing plants. Wouldn't go back unfortunately, as the bar has the potential to be a great spot for cocktails.

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12. RR

    RR123

    Exclusive

    2 reviews

    1.0

    2 reviews

    Dined on 30 October 2021

    overall1food1service1ambience1

    Booked for drinks prior to the show. Received confirmation, received email a day before to confirm if we were still going. Reached there, the lounge was shut!!!! Very disappointed. Very unlike Chase.

    Report
13. OT

    OpenTable Diner

    Herefordshire

    1 review

    2.0

    1 review

    Dined on 18 September 2021

    overall2food4service4ambience2

    booked drinks table for 6 only 5 chairs luckily not busy so had to use a chair from another table. Started to rain so had to go inside & downstairs in cafe not the experience i booked for! They need heaters outside & also a canopy so if it rains we can stay on the table we booked in the chase lounge

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14. SE

    SusanE

    Herefordshire

    1 review

    4.0

    1 review

    Dined on 4 September 2021

    overall4food4service4ambience4

    Relaxed eating, would visit even if not attending the theatre. Lovely outdoor balcony in warm weather

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15. PS

    PeterS

    Herefordshire

    1 review

    4.0

    1 review

    Dined on 4 September 2021

    overall4food5service4ambience4

    Good range of drinks, reasonably priced wine list. Good range of food, well cooked and presented. Small plates are a great idea and a good range of food on offer. Enjoyed the range of find and other drinks. Will certainly return and happy to recommend

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16. GJ

    GeraldineJ

    1 review

    5.0

    1 review

    Dined on 28 August 2021

    overall5food5service4ambience5

    Good menu offering tapas and also main meals. All food was prepared well and was delicious. Lovely surroundings and outside seating if required. Altogether a lovely experience

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17. LG

    LesleyG

    South Wales

    1 review

    4.0

    1 review

    Dined on 28 August 2021

    overall4food4service3ambience4

    Our waitress was not particularly helpful in the respect, that two of our party ,did not want gin ,but other spirits she said they only served then at the bar downstairs ,in my view it was just inconvenient for her

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18. AR

    AnnaR

    London

    1 review

    5.0

    1 review

    Dined on 28 August 2021

    overall5food5service5ambience5

    Lovely food, service and setting, and lovely friendly staff.. the only downside was we didn’t realise we couldn’t tip on card and we only had some loose change between us.. will remember for next time. Thank you :)

    Report
19. DS

    DianaS

    Herefordshire

    1 review

    5.0

    1 review

    Dined on 20 August 2021

    overall5food5service5ambience5

    One of the best meals had in long time all staff especially Michelle very pleasant & attentive.

    Report
20. a

    adamp

    1 review

    4.0

    1 review

    Dined on 19 August 2021

    overall4food3service3ambience3

    Very fresh and new - the waiters were given to much too so for amount of customers. they needed another person. Everyone came at once in a theatre as you’d expect. Why don’t you rota the restaurant on the amount of tickets sold surely you know how busy you’ll be? Just been constructive, it was pleasant, staff were friendly but stressed. Chef didn’t help by dinging the bell all the time.

    Report
21. JW

    JamesW

    Exclusive

    1 review

    1.0

    1 review

    Dined on 7 August 2021

    overall1food1service1ambience1

    Horrendous. Seating was crammed together. Waiters did not know if anyone had ordered or at what stage our meal was at and to make matters worse they had run out of food, yes, run out of food at 8.00pm at night. Most definitely will give this place a miss in the future

    The Courtyard Chase LoungeResponded on 16 August 2021Hi James, We are sorry to hear your visit did not meet your expectations. We aim to keep our tables distanced as a covid precaution and try to deliver a high quality of customer service. Your comments will be fed back to the team to ensure we are meeting these standards. It is difficult to predict what customers will order on any given night and we had a lot of orders for some of our main course dishes. We did however have a wide selection of small plates and other main courses available.

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22. OT

    OpenTable Diner

    Herefordshire

    3 reviews

    5.0

    3 reviews

    Dined on 6 August 2021

    overall5food5service5ambience5

    Food was great. Great menu. Pleasant staff.

    Report
23. L

    Lisf

    Herefordshire

    1 review

    4.0

    1 review

    Dined on 6 August 2021

    overall4food5service3ambience4

    Small plate menu just perfect for a pre-show meal.

    Report
24. KP

    KimP

    1 review

    2.0

    1 review

    Dined on 31 July 2021

    overall2food2service2ambience1

    Just slightly disappointed as it’s a gin lounge and you served gin drinks in tumblers ……

    Report
25. SJ

    SallyJ

    South Wales

    1 review

    vip
    3.0

    1 review

    Dined on 29 July 2021

    overall3food4service2ambience2

    The service was really really slow, waited ages for food and drink. The small plates were small but tasty, slightly overpriced for what you got. Not much atmosphere even though it was busy. Felt disappointed

    Report
26. ZP

    ZoeP

    1 review

    5.0

    1 review

    Dined on 17 July 2021

    overall5food5service5ambience5

    1st time here. Birthday outing with my daughter and friends. Had tapas and lots of gin! All beautiful

    Report
27. K

    Kaila

    1 review

    2.0

    1 review

    Dined on 10 July 2021

    overall2food5service1ambience1

    Food was fantastic, but the drinks are over priced and nothing special. Orders double gin and tonics which were served in a basic tumbler with no lemon or lime, pretty poor standard considering its supposed to be a 'Chase' specialty lounge bar. The staff were friendly but had no clue about the drinks or food menu. Wouldn't rush back.

    Report
28. c

    clairee

    Herefordshire

    1 review

    5.0

    1 review

    Dined on 8 July 2021

    overall5food4service4ambience4

    Excellent service and food a lovely new addition to Hereford

    Report
29. TM

    TraceyM

    Herefordshire

    4 reviews

    4.0

    4 reviews

    Dined on 3 July 2021

    overall4food4service5ambience4

    Love this place, staff are amazing food is delicious the only irritating thing is that there are no blinds on the huge windows so very warm which caused some people to ask to move from tables to another.

    Report
30. K

    Kitty

    London

    1 review

    4.0

    1 review

    Dined on 1 July 2021

    overall4food5service4ambience5

    Wonderful relaxed atmosphere, delicious food and good value.

    Report
31. NV

    NatalieV

    Herefordshire

    1 review

    5.0

    1 review

    Dined on 26 June 2021

    overall5food5service5ambience5

    A wonderful evening, in a stylish but comfortable setting. Exceptional service, friendly staff. Most importantly great tasting food, with a good selection of drink options. All very reasonably priced. Can’t wait to eat there again!

    Report
32. B

    Blle

    Exclusive

    1 review

    3.0

    1 review

    Dined on 25 June 2021

    overall3food3service3ambience3

    Drinks were amazing! Very loud and echoey. Food wasn’t the best value for money.

    Report
33. J

    Jen24

    Herefordshire

    1 review

    5.0

    1 review

    Dined on 25 June 2021

    overall5food5service5ambience5

    A lovely place to go for an evening of small plates and cocktails.

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34. CK

    CarolineK

    Herefordshire

    3 reviews

    5.0

    3 reviews

    Dined on 19 June 2021

    overall5food5service5ambience5

    Fantastic lovely evening at the courtyard chase lounge. Lovely atmosphere very clean all staff friendly keen and quick service. Gin delicious.

    Report
35. IP

    IzzyP

    Herefordshire

    1 review

    5.0

    1 review

    Dined on 19 June 2021

    overall5food5service5ambience5

    Tasty food, quality drinks and excellent service. Will be booking again.

    Report
36. c

    clair

    Herefordshire

    1 review

    3.0

    1 review

    Dined on 19 June 2021

    overall3food3service3ambience3

    The lounge was a lovely place for cocktails-pity we couldn’t have nibbles.

    Report
37. c

    cottonm

    1 review

    5.0

    1 review

    Dined on 18 June 2021

    overall5food5service5ambience5

    Really lovely setting, well managed but not sterile COVID safety measures and super food and service. Will be a regular for us.

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38. S

    Stantonian

    Edinburgh

    3 reviews

    5.0

    3 reviews

    Dined on 17 June 2021

    overall5food5service5ambience5

    Small plate menu choice is excellent. Background music is too loud; the hard surfaces have zero absorption.

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39. SJ

    SJRF

    Exclusive

    4 reviews

    5.0

    4 reviews

    Dined on 12 June 2021

    overall5food5service5ambience5

    The tapas and service was very good, staff were friendly and efficient. Overall we had a lovely evening:)

    Report
40. TM

    TraceyM

    Herefordshire

    4 reviews

    5.0

    4 reviews

    Dined on 11 June 2021

    overall5food5service4ambience4

    Loved the idea of the small plates so we choose 6 between us, and boy we didn’t regret it, gorgeous. We had fish, veggie and meat so tastey.

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