The Garden Room at the Bank House Hotel

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1. KC

   KellyC

   Birmingham

   1 review

   5.0

   1 review

   Dined on 26 July 2022

   overall5food5service5ambience5

   We ate a meal in The Garden Room during our spa trip. The service was excellent and the food was lovely with very generous portion sizes (especially the sides!) I would highly recommend.

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2. D

   Davetyn

   Worcestershire

   2 reviews

   4.0

   2 reviews

   Dined on 23 July 2022

   overall4food3service3ambience4

   We went there a few months ago for lunch .. very nice lunch so decided to go for dinner, arrived 7.20 pm staff members showed us to our table with menu, 15 minutes later returned for our drinks order and take our food order’ we ordered a starter and I had a 10oz gammon my wife ordered the steak. 15 minutes later drinks arrived then another 10-15 our starter came. When our main meals came my 10oz gammon looked more like a 5-6oz the size of a rasher of bacon the egg was like rubber sent it back a fresh egg was added. My wife’s steak was overdone We was not very please so we will not go there again.

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3. LG

   LizG

   Worcestershire

   1 review

   5.0

   1 review

   Dined on 5 June 2022

   overall5food5service5ambience5

   Beautiful setting. Really enjoyed the live music and the food was absolutely gorgeous. Will definitely be going back. It was a wonderful way to end the Diamond Jubilee celebrations.

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4. C

   Chris

   Worcestershire

   1 review

   3.0

   1 review

   Dined on 22 May 2022

   overall3food5service3ambience3

   Service slow but food good. No tablecloth Need to either use a smaller room for a better atmosphere or it needed more people in the room. Staff were excellent.

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5. LJ

   LJAB

   Worcestershire

   2 reviews

   5.0

   2 reviews

   Dined on 15 April 2022

   overall5food5service5ambience5

   Good Friday Easter treat Lovely afternoon tea. Service brilliant. Food Amazing. Will definitely return.

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6. DN

   DebN

   Worcestershire

   1 review

   5.0

   1 review

   Dined on 14 March 2022

   overall5food5service5ambience5

   Great atmosphere, staff very friendly but professional and the food was outstanding

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7. L

   Laura

   Staffordshire

   1 review

   2.0

   1 review

   Dined on 6 March 2022

   overall2food4service1ambience1

   Although the food was delicious and the manager welcoming, we were generally disappointed with the experience as a whole. We stayed as guests at the Bank House Hotel and, with the package we paid for, had a three course meal at the Garden Room Restaurant included. However, the meal did not take place in the Garden Room as it was under renovation and therefore we were sent to the 'sports bar' instead (a pub-like room with very little ambience, a local radio station playing and some seemingly inexperienced waiters who stood chatting amongst themselves at the bar next to our table). I asked politely about how long the renovation had been underway and later heard the waiters talking about me and what I'd asked at the bar. I didn't hear the whole conversation but that, along with the no smiles approach to service made me feel very uncomfortable. I understand renovations need to take place but, when booking my stay 3 months earlier, it would have been nice to be informed that the restaurant would not be open. Even a mention of this when we checked in wouldn't have gone a miss as we dressed smartly in restaurant appropriate clothes and felt very out of place in a pub with plastic sachets of condiments on the table. I like pubs but that is not what we paid for, the package wasn't cheap and if I'd been informed I would have ensured our stay took place before or after the renovations. To top it off, the waiter tried to charge us for the full meal at the end even though I'd noted on our reservation that we were staying at the hotel and the meal was included in the package! Mistakes happen (I used to be a waitress myself so I understand) but there was no apology and just a generally lack-lustre response when I came to the bar to correct the bill.

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8. EW

   EmmaW

   Gloucestershire

   2 reviews

   5.0

   2 reviews

   Dined on 20 February 2022

   overall5food4service5ambience5

   We had an excellent Sunday lunch here. Service was extremely friendly and food excellent! One tiny criticism - only a small gravy boat came with the roast so had to ask for more, but that wasn’t a problem for the staff!

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9. g

   gracehaig

   1 review

   1.0

   1 review

   Dined on 19 February 2022

   overall1food1service3ambience1

   pleasant hotel, friendly obliging staff. food however was of very poor quality the worst fish and chips i’ve ever tried to eat. save your money and go elsewhere

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10. D

    Davetyn

    Worcestershire

    3 reviews

    4.0

    3 reviews

    Dined on 14 February 2022

    overall4food4service5ambience4

    Afternoon tea on Valentine’s Day was nice I would of given 5 stars if the tea was served on china plates and cups as photos on site showed. Staff very friendly and nothing was a trouble.

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11. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on 14 February 2022

    overall5food5service5ambience4

    The Meal and the service was very good

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12. DS

    DonnaS

    Warwickshire

    1 review

    5.0

    1 review

    Dined on 29 January 2022

    overall5food5service5ambience5

    Lovely food, fantastic service! Really nice setting and beautiful presentation of food.

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13. AH

    AnneH

    Warwickshire

    2 reviews

    5.0

    2 reviews

    Dined on 9 January 2022

    overall5food5service5ambience5

    Lovely place, staff were very kind and helpful. Food was very tasty and plentiful. Highly rate this place

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14. TB

    TheBucks

    Philadelphia

    80 reviews

    vip
    4.0

    80 reviews

    Dined on 21 December 2021

    overall4food4service5ambience5

    Staff was phenomenal! I had misread the menu and chose a sandwich for dinner… was a room service item. However, they stated no problem and I had the sandwich. Didn’t want a large meal. My husband had the rump steak with mashed potatoes. He enjoyed his meal, as did I. Dessert was sticky toffee pudding and ice cream. Restaurant manager allowed me to try sample of honeycomb sweet.. very nice as I am not familiar with British foods. It was quite good and I know next time to order it. Overall an enjoyable evening spent with lovely people… restaurant itself allowed for social distancing. In today’s times that is a huge plus!

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15. KR

    KatieR

    Berkshire

    1 review

    1.0

    1 review

    Dined on 12 December 2021

    overall1food1service2ambience1

    Booked for carvery and Santa…. However no Santa due to covid and not advised. Hotel had left a message to call them but you can’t get through so disappointed 5 year old. Food was very poor, over cooked vegetables, undercooked meat, drinks limited choice. Would avoid

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16. JW

    JosephW

    Worcestershire

    1 review

    5.0

    1 review

    Dined on 29 October 2021

    overall5food5service5ambience5

    10/10 min loved this place was so amazing and nice staff

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17. AD

    AlisonD

    Worcestershire

    1 review

    5.0

    1 review

    Dined on 8 August 2021

    overall5food5service5ambience5

    Excellent food and superb service. We were a group of 6 and all meals came out with no issue and all were cooked extremely well, great meal. Serving staff were lovely really welcoming and polite. We had a great night.

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18. SW

    SamanthaW

    Worcestershire

    1 review

    5.0

    1 review

    Dined on 1 August 2021

    overall5food5service5ambience5

    Lovely venue, delicious food and value for money . Table service was excellent

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19. y

    yasminj

    Worcestershire

    1 review

    2.0

    1 review

    Dined on 25 July 2021

    overall2food2service4ambience3

    As new customers,Starters were great . The main was a let down. Way too much salt .:( that’s the only thing that wasn’t great .

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20. BP

    BecPet

    Norfolk

    6 reviews

    5.0

    6 reviews

    Dined on 25 July 2021

    overall5food5service5ambience5

    The staff were delightful!!

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21. DR

    DavidR

    Worcestershire

    1 review

    4.0

    1 review

    Dined on 23 July 2021

    overall4food4service4ambience5

    In all aspects, food, service, value for money it was very good, the facility and background piano music was excellent, have already booked again

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22. R

    Rma123

    1 review

    1.0

    1 review

    Dined on 23 July 2021

    overall1food2service1ambience3

    Very good sharing platters but choice of main courses very poor and quality mediocre. Service very slow but staff were inexperienced and disinterested. Breakfast staff were very good, helpful, prompt and motivated. They were working very hard. Buffet was very limited and no availability of food to order as shown on website. Quality just about acceptable.

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23. BC

    BrianCartwright

    Birmingham

    3 reviews

    vip
    3.0

    3 reviews

    Dined on 11 July 2021

    overall3food3service4ambience3

    Very attentive staff; good food but slightly limited menu. Decor a little dated.

    The Garden Room at the Bank House HotelResponded on 12 July 2021Hello and thank you for your review, it was great to see that you enjoyed both the service and the food within our garden room restaurant, i am sorry to hear that you found are menu limited we have recently launched a new menu which contains the following. . Sharers . Starters .Light Bites & Sandwiches .Grill Menu .Main Courses . Pizza's .Sides and Sauces we also regularly provide special's from our talented kitchen brigade. thanks again for visiting and i hope to see you again.

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24. RD

    RuthD

    Birmingham

    6 reviews

    4.0

    6 reviews

    Dined on 27 June 2021

    overall4food4service5ambience5

    Lovely food and atmosphere, service was brilliant and social distancing observed.

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25. OT

    OpenTable Diner

    Worcestershire

    2 reviews

    1.0

    2 reviews

    Dined on 20 June 2021

    overall1food1service5ambience5

    Fathers day

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26. EJ

    ElizabethJ

    1 review

    4.0

    1 review

    Dined on 19 June 2021

    overall4food4service4ambience4

    We were pleased with the food and the service . The restaurant was clean and well laid out . Piano playing was a joy . Will visit again.

    Report
27. OT

    OpenTable Diner

    Birmingham

    1 review

    5.0

    1 review

    Dined on 6 June 2021

    overall5food5service5ambience5

    Everything was outstanding!

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28. OT

    OpenTable Diner

    Worcestershire

    6 reviews

    5.0

    6 reviews

    Dined on 30 May 2021

    overall5food5service5ambience5

    Brilliant as ever.

    Report
29. L

    Leslado

    Birmingham

    2 reviews

    4.0

    2 reviews

    Dined on 23 May 2021

    overall4food5service3ambience3

    We had Sunday Lunch which was the first Sunday lunch in the hotel since the lifting of COVID restrictions. The food was excellent, a good choice and everything was fresh and well presented. The service was a little slow but the waiting staff were all very polite and attentive. I think the delay was probably in the kitchen but given the current circumstances this could be forgiven and it did not detract from the excellent meal. I would highly recommend a visit.

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30. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on 22 May 2021

    overall5food5service5ambience5

    Beautiful location, stunning food, highly recommend the lamb and also the steak. Service was lovely the staff were very attentive and really knowledgeable about the menu. Covid safe, really well spaced out and just generally fantastic! Well done team x

    Report
31. a

    andrewt

    Worcestershire

    1 review

    4.0

    1 review

    Dined on 10 May 2021

    overall4food4service4ambience4

    Very pleasant, pity they can't control the weather.

    Report
32. JG

    JessG

    Birmingham

    3 reviews

    5.0

    3 reviews

    Dined on 2 May 2021

    overall5food5service5ambience5

    Delicious food and friendly service...will be going back soon! My husband and I loved the mackerel and terrine starters. Our mains steak and sausages were perfect!

    Report
33. TB

    TraciB

    Worcestershire

    3 reviews

    5.0

    3 reviews

    Dined on 25 April 2021

    overall5food5service5ambience5

    Beautiful sunny day, very welcoming and attentive staff. Gardens were well kept and lovely to walk around in. My 4 year old son was allowed to move around without restrictions. Great lunch out with views, food, drink and company in the fresh air. Very much enjoyed.

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34. OT

    OpenTable Diner

    Worcestershire

    6 reviews

    5.0

    6 reviews

    Dined on 25 April 2021

    overall5food5service5ambience5

    Amazing al fresco eating. Well served. Beautifully prepared. Really good service.

    Report
35. R

    Ralu

    Oxford

    1 review

    5.0

    1 review

    Dined on 25 April 2021

    overall5food5service5ambience4

    The food very good and fresh . The service was friendly

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36. S

    Steve

    Worcestershire

    2 reviews

    4.0

    2 reviews

    Dined on 24 April 2021

    overall4food4service5ambience5

    A lovely sunny terrace was our setting for a thoroughly enjoyable lunch. The Bank House does everything really well. Great service, good food, and a welcoming relaxed ambience. Definitely marked down for a return visit.

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37. KS

    KymS

    Las Vegas

    1 review

    5.0

    1 review

    Dined on 24 April 2021

    overall5food5service5ambience5

    Lovely setting on the garden terrace for lunch. Not too busy, nice ambience, staff were very welcoming and friendly and the food tasted great! Would highly recommend.

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38. EW

    EmmaW

    Gloucestershire

    3 reviews

    5.0

    3 reviews

    Dined on 24 April 2021

    overall5food5service5ambience5

    My daughter is getting married here next year so we decided to sample the lunch menu! We were all extremely pleased with the excellent friendly and attentive service provided by the staff and the food was top quality. We sat on the terrace and thoroughly enjoyed our lunch at The Bank House. 😀 Would highly recommend.

    Report
39. KS

    KarenS

    Worcestershire

    1 review

    5.0

    1 review

    Dined on 19 April 2021

    overall5food5service5ambience5

    Lovely spot to have lunch in the sun, fantastic service and delicious food thank you.

    The Garden Room at the Bank House HotelResponded on 21 April 2021Hi KarenS Thank you for such a wonderful review, we are so glad you enjoyed your meal at the Garden Room Terrace. Hopefully see you again soon, Regards James

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40. DS

    DavidS

    Worcestershire

    1 review

    5.0

    1 review

    Dined on 18 April 2021

    overall5food4service5ambience5

    Excellent welcome and good service. food was very good and the ambience and view lovely. The only very slight downside was our table was near to a noisy fan presumably from the kitchen. However if we had asked we could have been moved and it was not a real problem!!

    The Garden Room at the Bank House HotelResponded on 21 April 2021Hi DavidS Thank you for taking the time to write such a positive review. of course as suggested above we would move your table no problem. i am glad this did not falter your experience too much. it is a shame the location of the beer cellar fans and perhaps moving the table further away will help. We look forward to welcoming you again soon, Perhaps in the Garden area this time. Regards James

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