The Ivy Brasserie, Belfast

Review summary

1. R

   Rosemary

   N. Ireland

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a beautiful meal and Katie looked after us extremely well. She was friendly and professional.
   

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2. H

   Hilary

   N. Ireland

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was beautifully presented and really good flavours and textures. The members of staff were really great. Perfect examples of how to be in customer services. Decoration of the establishment was absolutely brilliant. The « ordinary » toilets were spotless and lavishly and perfectly decorated. Only negative was the contrast between the opulence of the « ordinary » toilets and that of the disabled toilet. Why was less attention given to this essential room? Definitely rate the establishment as superb value for money
   

   The Ivy Brasserie, BelfastResponded 3 days ago

   Good morning, Thank you so much for your feedback. I am so pleased to hear you had such a great time when you dined in the Brassiere recently. I will be sure to pass your kind words on to the rest of the team. We look forward to seeing you in the restaurant again soon Kind regards The Ivy Belfast
   

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3. P

   Pauline

   N. Ireland

   2 reviews

   4.0

   2 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   Great and attentive service from the staff at the Brasserie - special shout out to the lady from Seattle. Staff paid attention to the notes that I'd added to the reservation about needing space to park a mobility scooter - well done and had advised well about the disability parking spaces just outside M&S on Chichester street which made the move from parking to restaurant seemless (one less headache for the driver (me)). Beautiful decor in the restaurant and toilets (sadly the disabled access toilet wasn't decorated to the same standard as the able bodied toilets upstairs. The cocktails were very tasty - I can recommend the chocolate orange martini, although a bit more attention to the decoration in the glass wouldn't go amiss. 2 of my table ordered steaks which were both unfortunately undercooked (although they were eaten just the same). Advice - order the steak one level up if you're a bit squeamish about undercooked beef. The chips were really good - not too thick and not too thin and whatever they are being fried in is a very good choice. We were there for my Mother's birthday and staff not only wished her a happy birthday, but also gave her a tiny cupcake and candle - a very nice touch and appreciated. The chocolate bombe was tasty. The Vegan Cheesecake was excessively firm. Overall, excellent service and decor, mains menu needs a bit more variation, steaks cooked to the correct level and the cheesecake texture softened.
   

   The Ivy Brasserie, BelfastResponded 3 days ago

   Good afternoon, Thank you so much for your feedback. I am so pleased to hear you had such a great time when you dined in the Brassiere recently. I will be sure to pass your kind words on to the rest of the team. We look forward to seeing you in the restaurant again soon Kind regards The Ivy Belfast
   

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4. S

   Sara

   N. Ireland

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Roast dinner was cold - gravy and veg very cold. There was a difficulty getting waiters attention and a long time before the plates were cleared. Noone checked on us during our meal and was then too difficult to get attention of anyone to explain. Disappointing experience for the price charged.
   

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5. S

   Sarah

   N. Ireland

   1 review

   2.0

   1 review

   Dined on 1 February 2025

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 4

   We had an unpleasant experience on 01/02/25. We have been waiting since Sunday for manager Paul to ring us, as stated by manager on Saturday night. We were given conflicting information by staff, who accused us of calling out our waiters name too much!! This was then disputed by the duty manager who reported an issue with noise level!! We questioned both these accusations strongly. Tables are extremely close and there was absolutely no load inappropriate noise behavior odour part. We spoke at length to the duty manager as the " telling off" completely ruined a much anticipated evening at "The Ivy" For our concerns not to be followed up as promoted has shown a lack of professionalism. Please advise. Re Sarah Christie. Booking 8.45 01/02/25. Yours faithfully Sarah Christie
   

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6. M

   Marie

   Manchester

   2 reviews

   3.0

   2 reviews

   Dined on 1 February 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Enjoyed the evening with friends, staff attentive and friendly . My only criticism would be value for money , expensive for a night out
   

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7. K

   Kathy

   N. Ireland

   1 review

   5.0

   1 review

   Dined on 31 January 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   We loved it until we got our bill.waiter asked us did my mum want a free refill on her coffee and they charged us for it £149 for 2 three course meals three drinks 2 coffees 🤷🏼‍♀️
   

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   The Ivy Brasserie, BelfastResponded 3 days ago

   Good afternoon, Thank you so much for your feedback. I am so pleased to hear you had such a great time when you dined in the Brassiere recently. I will be sure to pass your kind words on to the rest of the team. We look forward to seeing you in the restaurant again soon Kind regards The Ivy Belfast
   

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8. W

   William

   N. Ireland

   2 reviews

   4.0

   2 reviews

   Dined on 30 January 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 2

   The food was of good quality and taste. Staff were respectful and polite although the service was slow. Portion size was good and reasonably priced but the added service charge made it expensive and reduced the score for ‘value for money’. The ambience was noisy and a little cold.
   

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9. W

   William

   N. Ireland

   3 reviews

   2.0

   3 reviews

   Dined on 29 January 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Disappointing dining experience. Staff were pleasant but they appeared pressured so service was sporadic. There was a delay in supplying the wine for our table and we ended up serving our own at times as it was difficult to attract a member of staff. Most of us picked the 1917 menu, the starters (chicken sewers) were good but the half chicken, although plentiful, seemed to contain more thigh meat. One of our meals didn’t arrive and then had to be replaced due to a hair. Unfortunately the rest of our party had almost finished when it was finally served. The two cocktails that were supplied to compensate were rather weak. Rightly, there was an adjustment in the bill and a reduction in the service charge. The interior and ambience were pleasant but we wouldn’t be in a rush back.
   

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10. M

    Margaret

    N. Ireland

    1 review

    5.0

    1 review

    Dined on 29 January 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our group of seven were very pleased with our meal and service. The atmosphere was good everything was enjoyed by everyone
    

    The Ivy Brasserie, BelfastResponded 3 days ago

    Good afternoon, Thank you so much for your feedback. I am so pleased to hear you had such a great time when you dined in the Brassiere recently. I will be sure to pass your kind words on to the rest of the team. We look forward to seeing you in the restaurant again soon Kind regards The Ivy Belfast
    

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