Very poor service, a lot of our food didn't turn up and had to ask twice for it, also it was our small child's food so this was not ideal. Will not return
Door staff very friendly and welcoming but difficult communication with waiting staff- a couple appeared to have very limited English.
We booked a table at 9.30, after the show at The Bridge theatre. Service was friendly but very rushed, we weren’t told that certain items weren’t available, no offer of bread. Food dumped on the table, slightly cold, sauce had a skin on it like it had been sitting under the lamp for a while. Chips cold.
We were given a dessert menu but then left alone for 20 mins, by which time we’d gone off the idea and just got the bill. Felt like the waiter lost interest.
That being said, the menu is good and the view/atmosphere/style is stunning so I will probably try again. Just not great to book for such a busy time after the theatre.
Great food, view and service. The initial front of house greeting, however, was very poor and snooty, giving a poor first impression. Unfortunate given how attentive and friendly the wait staff were.
I and two friends were very disappointed on our first visit to this restaurant. On arrival it was difficult to find the entrance. Some double glass doors were locked and I had to go all the way round to discover how to get in. When I told the reception desk about this, they appeared completely disinterested. I suggested they might put a sign to indicate the route to a functioning entrance and this too got a disinterested response. The interior design of the place was light and lovely but I got the feeling that it is far too large for the staff to cope. Perhaps they are sitting on the laurels of the original Ivy restaurant? Service was unbelievably slow (at 5.45pm on a Friday). When someone finally came to take our order their English was very limited and they could not answer the question about what the ingredient was in one of the dishes. (Other waiters' spoken English was also limited.) A shame because one does need basic language skills to serve customers, in my opinion. It took a while to find someone who could answer my question. Not something I've experienced in other restaurants. My friend ordered steak, and had her knife removed in order, she was told, to be given a steak knife. By the time this arrived, her steak was nearly cold. I ordered roast salmon but when it came it was burnt on the outside and dry and tasteless on the inside. I asked for a replacement and was told there were only 2 settings in the oven- 'rare' or 'well done' and that they have a lot of customers to serve. I was told home cooking is always better than a restaurant - in response to me saying I cooked a tastier salmon fillet at home. If this were so, why would one bother to eat out? The replacement 'rare' salmon was a bit better and my second friend's fishcake, she said, was delicious. The whole thing was poor quality and overpriced. We shall not eat there again and shall advise friends against it. A pity since it's next door to the Bridge Theatre- convenient if seeing a show.
Always pleased with the Ivy tower bridge. Favourite restaurant. Never had any problems.
We have been to the ivy for lunch breakfast many times but we booked afternoon tea as a Fathers day treat wasn’t happy with it the sandwiches were stale and not many options. Disappointing for Ivy.
Helpful, fun, and knowledgeable waiter made excellent recommendations on what to order.
Food is simple but exceptional.
The view is brilliant.
The food was lovely as usual we went for a birthday lunch and both had the ivy shepherds pie, creamed spinach and chips on the side and chocolate bomb and strawberry sundae! All delicious! And we also had a nice bottle of wine to wash it all down! The service was good the only thing I always can’t understand is just how miserable looking the receptionist are!! They walk around in there orange dresses with such a miserable look on the faces!! No hello welcome to the ivy or smiley faces!! Seeing as these are the first people that you see when you walk in this is odd!! All ok once your in!!
They were understaffed. The team that were there were lovely and did the best they could.
I went to the Ivy with friends. Was a great location, great food, great service and tasty food. Would recommend.
I had booked dinner for myself and my friend before going to the theatre. It was a lovely evening so sat outside with a great view of London Bridge. Good choice of food and very good value for money. Quality of food was good.
My only negative comment is that a wine glass was dropped half way through our meal by a waiter. The glass shattered in the walkway between tables. It took over five minutes for the glass shards to be cleared up. Several waiters walked past it and ignored it. As a lot of women were wearing sandals this was obviously a hazard, and even when the glass was swept up they did not clear it all.
Nice food great staff overall had a good night
We went for a pre-dinner meal. It took almost 50 minutes to get the starter for dinner. Then at 20 minutes before we needed to leave, the manager told us that the tray with our food was dropped in the kitchen and a new order was being made. Fifteen minutes before we needed to leave for the theatre (fortunately next door) we were finally served our dinner. The management kindly gave us a free round of drinks and took the service off the bill but all in all it was not a great eating experience. Food was fine, not exceptional.
My meal at the Ivy was simply awful. We both had pea soup to start that was bland and lacked any seasoning. We were recommended by a very charming waiter to have the fillet of sea bass. I have never had worse seabass. It looked and tasted more like kippers and was completely dried out. This was evidently not freshly cooked but kept warm or was reheated. We complained and the Manager was very apologetic and didn’t charge us for our main course. What a crying shame that a magical setting, beautifully designed room and attentive service was spoiled by such poor food. I can only hope that this was a one off as the ivy Cafe chain ( chain is what it is) usually serves competent food which I suspect is centrally prepared
Went to the Bridge theatre next door. So decided to have a meal in the Ivy beforehand. Excellent meal would recommend.
We sat down at 12.55 gave our order almost immediately. Our wine (Chenin Blanc-excellent) arrived in 5 mins. Our starters 30 mins later. Delicious. Our mains just made it before 2pm. They were good. One waiter dropped and broke a glass right next to our table and it shattered everywhere under our chairs and table. The maitre d’ was very apologetic about the very poor service; seems it was a lot of starters first day/poor training. Complimentary puds and coffee were swapped fir a bottle of wine. We’ve eaten here a number of times before. Seen a lot better. Well give it another go and hope it won’t be our last time!
The first courses were quite promising. Pumpkin soup and carpaccio. Next course not good. My chicken breast was tasteless, the tartar of beef was inedible. (Taken off bill so that’s a plus point). All in all much too noisy and service brisk rather than friendly.
Service is consistently poor - very slow and haphazard. If it weren’t for the brilliant location, I would not recommend.
Nice but would have rated it higher if it had a better section of veggie options. Veggie options were pretty limited.
Nicely appointed venue great views, staff are pleasant but at times lack comfortable communication skills (young trainee being chastised Infront of our table is not correct in any circumstances). However the food was pleasant well played and a good choice of drinks to accompany.
Over all a pleasant but in surpassing restraunt chain.
The Ivy cafe was having an off evening on Monday 11 June for a pre theatre meal. Previous visits were good.
The cocktails took ages to arrive and when they did one had regular tonic when we had asked for slimline. The first and main courses took a very long time compared with previous visits. The burger had cheese when we had asked for it to be plain.
It was obvious that there was a problem in the kitchen. Eventually I got out of the waiter that two chefs had left. But they should have explained that when we sat down rather than wait for us to start complaining about the time. They gave us the drinks for free. But they should have managed more proactively and given us a free drink to start with - that would have been much better customer service.
Well located next to Bridge theatre so ideal for pre theatre dinner. However, food average, service very slow (clearly understaffed) so despite telling them nearly missed the beginning. Drinks took 30 minutes, food almost an hour. Fantastic views but living off its location.
Lovely birthday lunch at The Ivy. One of our guests was vegan and there are very few (we could find 2) appropriate dishes. However, the staff were very helpful.
If you're here for a business meal, don't expect to pick up on any pearls of wisdom as acoustically, at busy times, it's almost impossible to hear anything. If the weather is good and there's availability, grab an outside table. Unfortunately, whilst it's interesting to see The Ivy expand its brand footprint, that's not metered out across the menu where quality appears to have dipped. I've recently eaten at The Ivy in Wimbledon and Tower Bridge and neither meals were dishes that I'd want again or I'd recommend - decidedly average.
The most excellent service with great food, good music and amazing atmosphere. View during sunset was worthe the money alone.
Disappointing breakfast. I expected better service from The Ivy and despite the food served being tasty enough, it sadly was not the breakfast we had hoped for.
Couldn't be more accommodating..We arrived late due to traffic on a busy Saturday eve.. Gave us a great table and terrific service. With tickets for a play next door, we needed prompt service, and Ivy delivered!. Enjoyed the food,drinks and ambience. Like that offerings range from casual to full meals. PS: Their cheeseburger and 'chips' are terrific. Will return next visit to London.
Kitchen service was very slow even though they knew we were pre-theatre diners. I also had to ask 3 times for a glass of Chablis. Waiters didn't seem to know which tables had ordered which drinks and kept coming over with someone else's orders. Not as slick as it should be and the service didn't match the high quality of food on this visit.
First time at an Ivy restaurant and had been looking forward to it. Managed outside table which was good. However downhill from then on. Ordered Rose wine - 3 of the 4 on offer out of stock. Then tried whie ......2 out of stock. This is very poor showing for a Restaurant that I would have thought prides iteself on it's wine cellar. Menue - my wife does not eat vegetables and specifically asked if the Shepherds Pie contained vegetables eg Carrots, Turnip etc. Waiter re-assured here it did not. This was compekletly untrue as as she ate it there were Carrots everywhere. Completely destroyed the celebration with friends. Service very slow, and we fequently had to catch waiterrs to chase courses. 30 minutes wait for starter to arrive and same for main course. Whole operation appeared completely disorganised - guests arriving after us, received their food before us. The wine arrIved at room temperature not chilled. In both cases the Wine was taken to away to a magic bucket somewhere in the restaurant - others guests had the wine bucket beside them. We had to request waiter each time to top up the glass and then he was unable to locate the correct bottle.
Overal impression -- a Restaurant operating on the Ivy name and reputation but not living up to even part of the standard.
My sons birthday lunch at the Ivy Tower Bridge was fabulous. Service, food and whole experience was amazing.
Had an excellant Lunch. Food and Service were exceptional. Highly receommend.
Service so poor , waited for ages and bill was reduced . So close to next table, felt crammed in
Service was ok but terrible staff on the front door - miserable and unfriendly! Food good.
Had an amazing evening celebrating our 30 th wedding anniversary view was spectacular staff very helpful and attentive the food was a true delight
Usual standard of high food as at the rest of the Ivy chain. Very handy for The Bridge Theatre
Once again, we had a wonderful meal and the service was top draw.
All of our requirements were met. Please ensure your standards do not slip.
Fantastic location right by Tower Bridge. They were busy so it was difficult to get the waiters attention for the duration of our meal. They keep the bottle of wine away from your table so it was time consuming to repeatedly get their attention and ask them to refill our glasses. The sourdough bread was amazing as was the duck salad starter. Mains were pretty average though; rib eye steak and fish curry. Expected better food for mains. Overall it was good, but I expected better.
Weren't expecting to go to The Ivy for food but managed to get a table for late afternoon .We were seated inside but looking out the window which was lovely ,until we had sat there for a short while ,problem being we were directly in front of a staff station ,my husband suffers with tinnitus and found it hard to here anything I said to him .No problem though we were promptly moved further along the window , and I'm glad to say had a very nice meal indeed ,can highly recommend.