- Surfaces sanitised between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitised menu provided
- Sanitiser or wipes provided for customers
- Contactless payment available
- Limited number of seated diners
- Distancing maintained in common areas
- Extra space between tables
- Waiting staff wear masks
- Diners must wear masks unless eating or drinking
- Sick staff prohibited in the workplace
Great stop off at the Jailhouse for lunch and a few drinks. Sharing platters were ideal and the service was friendly and prompt. Definitely be back!
Booked dinner for 7.15, arrived at 7 only to be told the kitchen closes at 6pm on a Saturday night. Ended up having a burger at the local burger bar instead, poor that no one could phone or email to let me know this.
Ordered and paid for drinks then had to go to the bar and left the four beers that had been sat for 25 mins. Waiter rude. Not busy so no reason to forget.
Very very disappointed. We booked a table for 7. 30pm through OpenTable (a restaurant booking service) and when we got to the Jailhouse they told us they stopped serving at 6pm. I was surprised as they only offer sharing platters of fried food anyway?! When we queried this they said it was 'in the smallprint'. I checked all info on OpenTable and it didn't mention this at all. As it was a Friday night there were next to no tables free in any other restaurants at that stage. The jailhouse shouldn't offer tables on OpenTable if they have no intention of honoring them
Food, service and music all amazing! Made to feel at home.
Booked table for food and when we arrived no food served! Why allow bookings for dinner when no food available.
It is very interesting you think we had a dining experience because that’s exactly what we didn’t have!!
Unbeknown to us they stopped serving food at 6pm and it appears our reservation was for a table to drink at only!!
According to the manager this is not the first time this has happened with open table!!
Of course this was no comfort to us being very hungry and nowhere available to eat at such short notice!!
We are still very angry about this and will not be trusting open table again
Don't expect restaurant service very badly organised and slow service. Booked jail house three weeks ago however was cancelled. So booked jailhouse online for Saturday night however no sets still don't understand way we ended up in Henry,s bar? Enjoy the food but not the restaurant experience it's just ok for a drink and loud music.
Had a beautiful lunch and drinks
Gorgeous space, but the absolute worst service (and attitude towards service) that I experienced in all of Ireland.
Just had drinks but had lunch next door in Henry’s - both brilliant food/drink. Staff very pleasant. Great cocktails even for a large party of 10.
Food and drink was lovely but the service was so poor. It was very slow. We were waiting 20 mins for a drinks order then after we got our drinks order we waited another 15 mins to order food. The staff didn’t come over once to see were we ok.
We arrived to our table 5 pm to be informed we can’t get food and were told it does state that by the waitress lovely girl with glasses broken English accent
I had not seen that stated anywhere! however we spoke to Joanna manager and we explained we are going to Niall Rogers chic concert and would like good
Joanna was so nice moved us to a table in Henry’s
All staff were fabulous
We love jailhouse and Henry’s
Will be back
Please pass on praise to all staff
A valid point
This note stating food only weekends at jailhouse is so easy to miss
Hi Debbie Many thanks for taking the time to leave a review following your experience with us. Unfortunately we are working with a smaller kitchen team due to COVID and as a result of this we have had to amend our opening times for the kitchen. These times can be seen when making a reservation via Open Table. I am glad to hear you were able to dine with us in Henrys and i have passed your comments onto the team. We look forward to welcoming you back in the near future. Many thanks, The Jailhouse
Well, our table was booked for 6pm.we arrived 10 minutes before our booking to be told that the kitchen closed at 6pm. Fortunately we had a great server who quickly took our order and got it delivered to the kitchen before it closed. I don't know why the kitchen would close as early on a Saturday night. They certainly missed our custom on starters and dessert. There were people at other tables also requesting menus being told that the kitchen was closed. Disappointed but we did get something to eat which was great
Hi Heather, Many thanks for taking the time to leave a review following your experience with us. Unfortunately we are working with a smaller kitchen team due to COVID and as a result of this we have had to amend our opening times for the kitchen. These times can be seen when making a reservation via Open Table. I am glad to hear you were able to dine with us before the kitchen closed. We look forward to welcoming you back in the near future. Many thanks, The Jailhouse
We booked our table for 5.15. We arrived at 5.10 and were sat at a high table on stools. We didn't have anyone come near us to take a drink order until almost 30 minutes later.
When we had our 1st drink we assumed we were waiting on our proper table for food as we hadn't been offered a food menu. At 5.50 I asked about food and they said the kitchen closed at 6 so if we wanted something it would have to be between the 2 of us and wed have to order quick.
Twice more we had to ask for drinks as again no one came near us.
When we left we said thank you to them as we were walking out the door and were totally ignored.
Very bad experience on out 1st night our with covid and will not be back
Hi there, Thank you for taking the time to leave a review. I am really sorry to hear about the experience you had with us and I can assure you this is not our usual standard of service. I would be interested in getting a bit more information from you if you wouldn't mind sending across your contact details via email at hello@thejailhousebelfast Many thanks, The Jailhouse
Really enjoyed our time
Hi there, Many thanks for your positive review. We look forward to welcoming you back in the near future. The Jailhouse
Book table for food at 18.30
Arrived to be told no food served.
Hi Phil, When making a reservation via Open Table we do have the kitchen opening times stated. I do hope we can welcome you back for food in the near future. Many thanks, The Jailhouse
Great, the only issue was that we were seated at high chairs and table. If we had have known this in advance we would have asked for lower seating. But would recommend the jailhouse.
Hi Heather, Many thanks for your positive review. We look forward to welcoming you back in the near future. The Jailhouse
Atmosphere was great, cocktails and food were lovely but some of the worst service I’ve seen in Belfast
Hi there, Many thanks for taking the time to leave a review following your experience with us last week. I am glad to hear you enjoyed the atmosphere, the cocktails and the food. I would be interested in hearing the details regarding the service if you wouldn't mind contacting us at email@example.com Many thanks, The Jailhouse
Booked for dinner to be told theyre not serving food which was never advertised. Luckily a lovely girl named Clodagh got us a table for food next door she was 10/10
Hi Rachel, Many thanks for taking the time to leave a review. Due to unforeseen circumstances we had to close the kitchen, a member of the team had been contacting all bookings; I do apologise if you didn't receive a message. However, I am delighted we were able to accommodate you and your party in Henry's. I have passed your comments onto Clodagh who will be delighted also. We look forward to welcoming you back in the near future. Many thanks, The Jailhouse
Honestly never do these but definitely worth sharing it was really poor service. Taking nearly 20 minutes for 4 drinks when there were 6 people behind the bar and it wasn’t even that busy at points. When we had to ask for someone to take an order it felt like it was a hassle for them. Food wasn’t as described and staff taking the food order didn’t know what items were.
We had family over from England and it was pretty disappointing as a place to showcase Belfast when it has potential to be a great spot. Have been before and it hasn’t been that bad so could be a one off but through our 2 hours there it wasn’t great service compared to other places nearby. Would go back to give it another chance as it’s a cool location and nice setup just would hope for better service especially with so many staff about.
Hi there, Thank you for taking the time to leave a review following your experience with us on Saturday. I do apologise that your experience wasn't upto our usual standard. Unfortunately we had a lot of our staff in isolation over the weekend and had to bring in help which of course has had an impact on service. I do hope we can welcome you back in the near future. Many thanks, The Jailhouse
Enjoyed the cocktails & lunch. The waitress was very friendly & helpful. I got moved on to another table for a few drinks as our lunch time table was up. Great service.
Hi there, Many thanks for your positive review. We look forward to welcoming you back in the near future. The Jailhouse
Jailhouse was short staff but still was great placed to be on a Friday night
Hi Michael, The hospitality industry is struggling for staff at the moment and this has had an impact on the service at busy times. We are delighted to hear you still had a great evening and we look forward to welcoming you back soon. Many thanks, The Jailhouse
Arrived at 8pm expecting to be fed but was told food stopped at 6!!!
Hi there, Thank you for taking the time to leave a review following your visit with us on Wednesday. When booking via Open Table it does state the opening times for the kitchen. I do apologise that we were not able to accommodate you in Henry's due to being fully booked at this time. I hope we can welcome you back another time. Many thanks, The Jailhouse
Nice place for a drink but we had to ask for 5 different drinks before they had one that was "in stock" (none of which were exotic drinks e.g. 3 cocktails on the menu, a white rum and a baby Guinness). Was fine, we left after a few as it was also quiet cold inside and was hard to get the staffs attention for drinks.
Hi Lou, Many thanks for taking the time to leave a review following your experience with us on Sunday. I do apologise about the lack of stock come Sunday afternoon, we had an extremely busy Friday & Saturday and unfortunately had to call some items off on the Sunday. Due to Covid we are now having to work with a smaller team and this can impact the service at times. We hope to welcome you back in the near future. Many thanks, The Jailhouse
Great Vibe, great drinks and great staff. Would definitely recommend it to someone looking for a great night.
Hi Oisin, Many thanks for your positive review. We look forward to welcoming you back in the near future. The Jailhouse
Great food & drinks. Quite lively for evening drinks with music playing. Not a fancy meal but perfect snack food, the platter is ideal! It was so good we came back the following day and following weekend.
Lovely atmosphere. Great drinks and great staff!!!
Hi Emma, Many thanks for your positive review. We look forward to welcoming you back in the near future. The Jailhouse
Didn't eat but had a great time with friends. Great atmosphere
Great bar, excellent staff. Food great if you want a lite bite with drinks.
We had are table booked for 3pm and sitting upstairs. Our waitress was very unapproachable the whole time and behaved like she did not want to be there. She was not friendly one bit and did not smile once. I may also add it was not busy when we were in, other wise I would of understood it a bit.
Not very nice when you are not getting out very often at the min with the Covid and feel very unwelcomed by the waitress serving us. We ended up leaving our 2hour table slot because of this.
Hi Emma, Many thanks for taking the time to leave a review following your experience with us on Saturday. I am sorry to hear about the service you received and we are investigating this further with the member of staff involved. We hope to welcome you back in the near future to show you the high level of service we are known for. Many thanks, The Jailhouse
Booked the table for 8:15.
Order came out wrong for the starters and then there seemed to be a long wait for the mains, even though the place wasn't overly busy. Staff not as attentive as they could have been. Saying that though, the food was nice. Drinks are quite expensive, especially a spirit & mixer. The location is very central, great if you wanted to go on a pub crawl
Really enjoyed our time here, all the drinks we had were unreal and the staff made it such an enjoyable experience
A great spot. We went on a Tuesday which was perfect for a catch up over drinks.
Excellent service! The staff went above and beyond to make our night!
We had a nice time. Service a tad slow at times twice our order of drinks never came, first time the lovely waitress noticed and sorted it for us. The second time we just decided to leave but they had the drinks on the bill. Again lovely waitress sorted it out but it felt like the bar staff were under a lot of pressure.
First time here and was very disappointed.. when we arrived our table wasn’t ready for time we booked which we didn’t mind but when a staff member rudely tells you on way to your table that their delay has reduced your time there and we still have to leave when original booking time is up this is not acceptable.. even after that we were left waiting for our drinks order to be taken and even longer for them to be brought back.. we left after that .. very poor customer service.. first time I’ve ever had an issue like this in Belfast which I love an visit regularly
Hi Leef, Many thanks for taking the time to leave a review following your experience with us on 9th July. Firstly I would like to apologise that your table wasn't ready for the allocated time, we did get you seated within 10 minutes of this & we were able to move things around so you got the full two hours at the table. We are currently working with a smaller team due to COVID and I apologise that this has impacted the service on this occasion. I hope we can welcome you back in the near future.
Booked a table for Sunday night for a few drinks. It wasn't packed which was nice. Nice atmosphere and the service was great. Music wasn't too loud either which was great for conversation. Beers a touch on the expensive side but i think the service balanced this out. All in all an enjoyable night. Would recommend. Thanks!
Really lovely atmosphere, the food and service was great.
The Jailhouse is rated 4 stars by 194 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting bookings at the moment.