The Lobby Lounge & The Reading Room

4.1
29 reviews
€31 to €50
Lounge

Top tags:

Afternoon Tea
The heart of the hotel and effortless in style, The Lobby Lounge is the perfect venue for All-Day Dining and Afternoon Tea to reconnect with friends and family. Newly refurbished, enjoy understated elegance with a stylish atmosphere with the most luxurious surroundings flooded with natural daylight from our Terrace Gardens.

Enjoy our All day dining Lobby Lounge Menu with signature sandwiches, healthy salads or some of your favourite comfort dishes. Our Express Lunch dining option is perfect for a quick bite Monday to Friday.

Catch up with friends or family, sip a chilled glass of Champagne or sample your favourite cocktail made by our Mixologists and watch the world go by in laidback five-star luxury. Every Friday and Saturday evening from 9pm to 11pm enjoy our resident Pianist while you unwind into the weekend.

Safety precautions

Cleaning & Sanitising
  • Surfaces sanitised between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitised menu provided
  • Sanitiser or wipes provided for customers
  • Contactless payment available
Physical distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective equipment
  • Waiting staff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Contact tracing information collected
What 29 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.1based on recent ratings
4.1
food
4.1
service
4.4
ambience
3.8
value
Noise · Moderate
76% of people would recommend it to a friend
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BT
BackToBlonde
Dublin
3 reviews
Dined 2 days ago
Overall5food5service5ambience5

Afternoon tea for 2 adults and 2 children to celebrate Fathers Day - sublime experience. Staff service was excellent. Food was delicious. The hotel have put plenty of safety guidelines in place.

OT
OpenTable Diner
1 review
Dined on 13 June 2021
Overall5food5service5ambience5

If you’re looking for a stylish and quiet place, with excellent service, head over to the Intercontinental! You won’t be disappointed

DJ
DJ2019
Dublin
2 reviews
Dined on 12 June 2021
Overall2food3service2ambience4

When we initially arrived the person greeting us was great as was the front of house staff.Outdoor seating area was beautiful; unfortunately the service was poor we had requested bread with the soup which never arrived and then it was difficult to get anyone’s attention to pay for the meal. Appreciate it must be difficult to co ordinate with reopening but wish the experience was better. I would come back to see if the service was any different but unfortunately as a first time visitor here I definitely expected more

M
Marcee
Dublin
2 reviews
Dined on 12 June 2021
Overall2food3service1ambience3

Food was good. But I ordered a side dish that never came. Service was good at first then very poor once food arrived. Waited ages for desert menu. Told duty manager who apologised and explained they were using a satellite kitchen therefore service was affected. Asked for a drink on the house, not granted.

DQ
DoloresQ
1 review
Dined on 12 June 2021
Overall1food2service1ambience5

Firstly, the table was not set correctly, cutlery was dirty. One of our party ordered a salad without meat to start (she explained, she was a vegetarian) but it arrived with bacon. Another ordered a steak, medium to well-done but when it arrived it was rare, when the mistake was pointed out and she got her steak correctly cooked she had it finished by the time her side orders arrived. We ordered a second bottle of wine, but we had our meal finished and our coffee arrived at the same time as the wine.
Staff had no clue what they were doing except for the girl with the red hair and eyeliner – she was extremely professional and courteous and did not charge us for the steak.
Overall a very disappointing experience as it was a special occasion and one member of the party had travelled up from Tipperary especially for the occasion

KC
KateC
Dublin
2 reviews
Dined on 20 December 2020
Overall5food5service5ambience5

Really great service, went with 2 children and it was very enjoyable. The food was excellent also.

S
Sally
1 review
Dined on 19 December 2020
Overall5food5service5ambience5

fabulous food and service. will definitely return to eat there again.

JC
JulieC
1 review
Dined on 19 December 2020
Overall4food4service1ambience5

Hotel looked beautiful, with amazing Christmas decor. Went for Afternoon Tea. The setting and food were very nice. However, the experience was let down by the service. It was very hard to get the attention of serving staff once the initial order had been taken (e.g. for drinks, water, tea/coffee). No milk brought to the table - eventually had to walk around looking for someone to get some. Had to ask a few times for the same thing, as first requests weren't actioned (took 20 mins to get a glass of water). Setting is beautiful, so hopefully this was just an off-day ... :-(

MC
MichelleC
Dublin
1 review
Dined on 19 December 2020
Overall2food2service3ambience4

Very disappointing experience going for Afternoon tea at the lobby lounge. The staff were very kind, but all over the place. We were moved table twice. Three different people asked us the same questions about drinks and offering to go through the menu. When the afternoon tea was brought out, one person told us that there was a second tray to come so we waited a few minutes before enquiring about the other one. Another member of staff came over and told us that there were no other elements, just what we had.
It was presented beautifully, and the sandwiches & scones were lovely. However, the butter for the scones (piped into little rosettes) was rancid. We mentioned this to a staff member, who brought us out one from the fridge. It must have been from the same batch as it was also sour.
The desserts were not good. They were presented well, but were congealed and stodgy. The flavours didn’t match the description. I’m a big fan of Afternoon tea and have never had such a poor experience. It was meant to be a Christmas treat and we left feeling very deflated. We paid €90 for the experience which was embarrassing & we gave our feedback to the m’aitre d as we left.

JB
JohnB
1 review
Dined on 12 December 2020
Overall1food1service3ambience1

On arrival we were placed in the overflow bar- We requested a table in the main lobby area but know available although we had booked several weeks in advance - Only people in bar area eating - In truth i could have done this at home

Mix up on main courses and when our meals finally arrived they were cold

Saving grace was the bar staff were excellent

MO
MargaretO
1 review
Dined on 12 December 2020
Overall5food4service5ambience5

Excellent service lovely warm greeting and we had a wonderful afternoon with excellent food and atmosphere .no sense of being rushed The silver cutlery ; linen napkins and beautiful tableware create a lovely sense of occasion.

LM
LisaM
1 review
Dined on 9 December 2020
Overall5food5service5ambience5

Top class Afternoon Tea in the lobby lounge of the beautiful Intercontinental Hotel. We had a lovely festive experience in the capable hands of Nicky and his team. Christmas decorations are amazing!

A
Anonymous
Dublin
1 review
Dined on 4 December 2020
Overall2food1service2ambience5

Nothing like other intercontinental restaurants around the world. Best thing about it was the pianist:) No attention to my husband's birthday. The service was slow and inattentive. We had to struggle for finding them all the time. The food wasn't good - dry steak, came with old potato and I spitted it out. When reported nothing was done and nobody came to talk to us. Expensive restaurant so we expect some normal food quality. Ordered double expresso's in the end of the meal and got a small drop of coffee in a big cup. Lower your expectations. I have a reservation to Seasons restaurant in the same hotel but I will cancel it now Hotel staff and doorman was lovely. Comfortable parking. Lovely Christmas décor.

R
Reviewajsnd
1 review
Dined on 12 September 2020
Overall1food2service3ambience4

Was expecting a lot more from a 5 Star establishment. Quality levels are not up to par with European standards. We were given a sad table by the entrance with no view (even though the restaurant was basically empty) and right on the air conditioning flow. The menu is quite sad as well, featuring burgers and fries as if it were a run of the mill McDonalds. Very underwhelming overall.

L
Lisc
1 review
Dined on 22 August 2020
Overall5food4service5ambience5

Always enjoy the food, service, ambience and wine choices. Would highly recommend for a relaxing afternoon or evening with family or friends.

LD
LucaD
San Francisco
1 review
Dined on 6 August 2020
Overall5food5service5ambience5

An oasis of peace and luxury. I'm usually guest of the Intercontinental hotel during my work travels and the Reading Room is really a place where I restore from the efforts of the job to have a light mean, to read, to study, to think. I appreciate the fact there are tableware of tables, the porcelains and the silver cutlery are magnificent. I love to have the high tea here. Everything is excellent, but I praise the champagne rose at the perfect temperature, the Lapsang Souchong tea is one of the best I tasted, the scones with the raspberry jam - once more - among the best I experienced.

J
vipJas44
London
17 reviews
Dined on 21 July 2020
Overall5food5service5ambience3

A lovely evening ,,great food, service, it needs candles and flowers, especially candles when the evening comes for ambiance.

LH
LouiseH13
Dublin
7 reviews
Dined on 11 July 2020
Overall5food4service5ambience4

Perfect place for lunch, especially for the older generation

MM
MarieM
1 review
Dined on 27 February 2020
Overall5food5service5ambience3

Yes lovely afternoon tea and the service from all the staff was top quality. They couldn't do enough for us. The ambience wasn't really there. I don't know was it because it wasn't that busy in the room we were in or the lay out. But we can't complain because the food and staff were amazing. Thanks for having us.

ED
vipElizabethD
Dublin
2 reviews
Dined on 2 January 2020
Overall1food1service1ambience4

I was very disappointed. The server did not tell me I could order from a menu. She just pointed to the buffet when I enquired. I had to ask several times for coffee which was cold and very weak. Nobody asked was everything ok and it took a long time to get the bill. I was on my way out the door having paid the bill when another server ran after me asking very loudly me to pay.

OT
OpenTable Diner
Dublin
1 review
Dined on 29 December 2019
Overall2food3service3ambience2

Nothing special. Crowded, kids running around.

OT
vipOpenTable Diner
1 review
Dined on 22 December 2019
Overall1food3service1ambience4

The service in the Reading Room this evening was very poor. We had to walk into the lounge several times to look for a waiter or waitress to order drinks and food.
I was told there would be a set menu available when I enquired with the hotel before I made the reservation, but we were not offered one on arrival. I asked to speak to someone in charge (very discreetly) and they eventually offered us the set Festive menu, but in a way that made us feel like we were a major inconvenience. To me, this is totally unacceptable.
Finally, having spent more than €400 on dinner, we asked if they would validate our parking ticket and were told no. It’s not the money, more so the principle of it and on the back of a poor customer experience it was the final straw.
Beautiful decor, beautiful ambience, so much potential but completely let down by staff and management.

PK
PatriciaK
1 review
Dined on 22 December 2019
Overall4food4service5ambience5

Very enjoyable, lovely atmosphere, I have gone for afternoon tea every year for the past 20 years, it would be up there with the best, the only thing I would say is the pastries were quite sweet

TT
TeaTee
New York Area
2 reviews
Dined on 8 December 2019
Overall5food5service5ambience5

Absolutely loved the afternoon tea experience. The staff were phenomenal and the food was excellent. We had such a relaxing and enjoyable afternoon. Would definitely return.

N
Naoise96
Dublin
3 reviews
Dined on 8 November 2019
Overall5food5service5ambience5

Was absolutely lovely , it was my graduation and they gave me a complementary chocolate plate

NG
NiamhG
1 review
Dined on 20 October 2019
Overall5food5service5ambience5

Fabulous service, beautifully executed food. We had a ball!

OT
OpenTable Diner
1 review
Dined on 25 July 2019
Overall5food5service5ambience5

My wife and I had afternoon tea for our anniversary recently. They went above and beyond in accommodating a couple of requests for alterations to the set menu. The service was friendly, genuine and first rate.

The food was excellent, as was the champagne. Overall, very impressive and we’ll definitely be back. I want to park myself at the whiskey bar afterwards, too.

SR
SuperRed
London
1 review
Dined on 7 July 2019
Overall3food4service2ambience4

Food was very good.
Service was very slow. We had at least three different servers during our time there.
The bill had to be sent back twice as it was incorrect
Overall good good, but service poor.

EV
EmmaVee21
1 review
Dined on 6 April 2019
Overall5food5service5ambience5

Lovely tea in very comfortable surroundings. The staff were very attentive and pleasant, I would definitely go again.

The reviews below were submitted before February 21st 2019, when this restaurant changed management.
O
Oscar
London
1 review
Dined on 18 December 2016
Overall2food2service1ambience1

Poor from start to finish. No restaurant feel about this - we were put at a table (eventually) between parties having afternoon tea and drinks. Were asked three times how many people were we expecting. Food was very average. Incredibly noisy and rushed. Very over-priced. Unfortunately, we won't be returning...

OT
OpenTable Diner
Seattle
5 reviews
Dined on 11 December 2016
Overall3food4service5ambience5

Food was very good. Service would have been more attentive. We were rushed for a pre-theatre event but the wait staff didn't get the message.

A
Adiaphora
1 review
Dined on 17 March 2015
Overall5food5service5ambience5

One of the best overall dining experiences. Food was superb, service was impeccable. Every dish we had was well prepared, perfectly seasoned and beautifully presented. Many thaks to the wait staff for providing us a truly memorable evening. Our expectations were very high, our Reading Room experience far exceeded them. Very highest recommendation.

P
Phishy
1 review
Dined on 20 September 2014
Overall3food3service4ambience3

Food was nice, nothing amazing. Pumpkin was too firm in risotto. Venison was the most shockingly overpriced dish I've seen since Celtic Tiger left the building! Bottom line, for the prices being charged there are far more better restaurants to choose from in the city.

M
Mike
Los Angeles
1 review
Dined on 21 June 2014
Overall5food5service5ambience5

Good food, excellent value. Nice ambiance, great place to meet!

ET
ElTel
1 review
Dined on 7 March 2014
Overall2food3service2ambience4

Whilst the setting is excellent, we found the food to be very good, but not exceptional - and service was extremely slow - to the extent that we had to ask that one main course be brought out before the others, for someone who had to get to a meeting; and for all this, you pay handsomely (over €300 for four adults, and two kids). For those who are not worried about either money or time - it's delightful - but I don't think I'll be rushing back.

FAQs

The Lobby Lounge & The Reading Room is rated 4.1 stars by 29 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting bookings at the moment.