8.30 our table was booked finally got our meal at 9.45 steaks very chewy sent them back, the place outside is nice but for 2 gin and tonics at £21.00 so it should be
We were bought afternoon tea with Prosseco on a Groupon voucher as a gift. I booked online but when we arrived we did not appear to have a reservation despite our confirmation email. The lovely lady who greeted us advised us there had been an error made as they did not accept Groupon vouchers on Saturdays. However she agreed to honour it and found us a table near the window within half an hour. The afternoon tea was beautifully presented and everything tasted amazing. The staff were welcoming and very attentive and the views were amazing. Can't thank you enough. We thoroughly enjoyed our afternoon.
Just make sure you don’t buy the grilled chicken with fries and garlic, very un professional food, even yourself can do better at home, honestly , i m not joking, food is dissapointing. The only good thinkg about that place is the ambient.
Valentina served us. She was polite and very efficient. Excellent service.
Good friendly service. Nice atmosphere. Great location
Had a lovely afternoon tea with my wife..
Food and service was fantastic
Lovely restaurant alongside Leeds canal which provides a good choice menu to suit all tastes.
The standard of food and service are as good as you will get anywhere, prices are also very reasonable.
Very nice restaurant but we were charged twice for service. I don't agree with service charge at all, let alone being charged twice!
Went on a Friday night and it was relatively busy, although the bottom section had been closed off. Service as pretty slow but pleasant, however, the quality of the food coming out of the kitchen was poor. The starters were fine but the main courses of fish and lamb were cool at best, nowhere near hot enough, and the lamb would have benefitted from another 30-40 minutes cooking to get it to the tender state it should have been.
Disappointing as the Doubletree City Cafes are usually good. Let down by the standard of cooking.
Lovely dishes served in a nice location by the canal.
All dishes come freshly cooked and the menu has a nice choice of British and European cuisine .
I booked a surprise afternoon tea for my mother at the City Café at the DoubleTree in Leeds Canal Wharf. Some other relatives turned up for this too. The café was quiet and the staff were very attentive - we started with a glass of Prosecco (of course) and this was soon followed by a selection of sandwiches, nibbles and cakes which were all very tasty and of a high standard. There was tea too, of course. We didn't feel hurried or hassled and we had a lovely get together for a couple of hours on a wet Thursday afternoon. One of the highlights was a special dessert delivered on a chocolate inscribed plate with the waitresses singing "Happy Birthday" to my mother. All of this helped to make it a memorable day for all of us.
We booked our Office Christmas Lunch here at short notice. The booking staff were friendly and helpful, the serving staff were the same. The food was very good but as there were very few people in the restaurant there was very little atmosphere.
We were disappointed that there was no Christmas atmosphere either. The background music played very few Christmas songs and the decorations were non-existent.
Overall good but could have been much better.
We booked City Cafe because it was one of only two restaurants with a table for two available on 17th December at short notice. Everywhere else was packed, but this restaurant was empty - probably we should have guessed that things wouldn't be good. The food tasted ok but it was presented like a cheap pub lunch. I had the pumpkin veloute, which had a fatty lump of something unidentifiable as a garnish. My husband had the cheesecake for dessert, which looked like a child had assembled it. The biscuit base was almost an inch thick, making it very difficult to eat with just a spoon (as no fork was provided). We paid £70 but we felt it was worth little more than half that amount. No wonder this restaurant was almost completely empty so close to Christmas, when all of the surrounding restaurants and bars were packed. Definitely not recommended!
When we arrived we had the place to ourselves so were expecting a poor do.. We were pleasantly surprised..
The food was of a high quality, was a touch expensive but overall worth it..
We'll go back - but a bit later in the evening so it's not empty..
We went upstairs to the sky lounge afterwards for some very nice cocktails and an excellent view...
Honestly cannot fault the food however waiting 1hr 20 minutes for our mains after starters isn't acceptable. The staff didn't seem to care and the manager was running round like a headless chicken, this was the disappointment of the evening. If the service had been better this is easily 5 stars.
I was staying at the hotel and started my evening at the Sky Lounge then made my way down stairs to the restaurant, it was around 7:30pm and we was greated by someone who obviously did not want to be there, in the bar next door and outside was a party using a few staff members to serve the Buffett.
No one in the restaurant seemed happ, the food was good not hot but teased ok but was highly priced. We had starters and a main but due to the lack of service we decided to leave, 10% is forced onto your bill which should be an option, especially when the only service was bring your food to the table.
Two of the waiting staff where pleasant enough but I do not think they wanted to be there.
I would advise anyone either staying at the hotel or visiting the restaurant to go elsewhere
Avoid this place!
There was a good choice of food on the menu, but we didn't appreciate how small the portions would be, would advise side orders for those with larger appetites! This did make it a little expensive for what you got. But it did taste nice.
Simple food, superbly prepared and served with care and attention. I was even prepared to overlook the "signiture coctails" printed in the menu. Which is rare for me. We will definitely be going back in the summer for a riverside meal.
The food was reasonable and the market menu was decent value. However, the service was embarrasingly bad: only 4 of the 5 diners received a menu; they got the very basic drinks order wrong; gave some of us the wrong drinks (when they did arrive); couldn't remember who had ordered what; never asked if we wanted desert and/or coffee and took an age to give us the bill. I had to walk into another part of the hotel to ask a member of staff if we could order some coffee 30 minutes after we had finished eating. In short, the service was so bad, it was comical! A shame really as the setting is pleasant (overlooking the canal).
The service is below par, even on a hot day... I didn't get more than a glass of water (I asked them twice). The food was too salty (the scallops ) or when I ordered a cod fish I got dry salmon instead and very bland with only carrots as a side. All that the dessert was the worst... Microwave heated cupcakes and 1 scoop of overdue ice cream...
Ate here two nights ago. The service and food were both excellent. We were staying at the hotel and our booking included evening meals which was 3 course off the 'market menu' or with the option to order off the 'a la carte menu' to the value of £15. I didn't feel the market menu had much choice and I ordered off the 'a la carte menu'. I choose asparagus starter which was great and Yorkshire wagyu beef sirloin steak for main which was exceptional and cooked to perfection (although a little pricey, I would highly recommend this, it was delicious). My husband ordered a black pudding starter and stuffed belly pork dish for main which was also excellent and full of flavour. The 3 course off the market menu was excellent value for money, which we would highly recommend if the choices available are to your taste.
Restaurant was clean staff helpful not many customers left ambience a bit low but overall good food and good value especially if you do not want to leave the hotel
We were staying at the hotel and decided to eat in the City Cafe because it had good reviews. We weren't disappointed with the food which was very nice and the service was very good. However, because it is quite a large room it seemed very empty and it was quite cold and therefore lacked atmosphere. This could have been improved by having some decent background music, I don't know what they had playing but to be honest it was dreadful.
When we stay again (and we will) we will try a restaurant in town.
Nothing is to much trouble, it was my boyfriends birthday, he received surprise bday pudding plate a lovely touch. We ate from the market menu, the beef was amazing
The food throughout the night was consistently good, the output from the kitchen was painfully slow. We booked an 8.30 table on NYE and the restaurant was barely half full for much of it. Service was pleasant and they were apologetic of our waiting times. A service charge was added to the bill, which I felt was a little presumptuous given the fact it appeared the kitchen had gone into meltdown. Better capacity/contingency planning in the future may avoid this. I will visit again outside of peak period to hopefully experience the real City Cafe.
Outstanding quality of food and very well presented. We went New Year's Eve and had the set menu at £50 per person incl glass of prosecco. Was worth every penny the food was delicious all four courses had mouth watering flavours. I had scallops to start followed by halibut which was a thick piece of fish and quite filling. The setting quite contemporary and classy overlooking the river I would imagine even better in summer when you can sit outside. Would go again I might try the Sunday lunch next time.
Really nice ambience for a Saturday night, not rowdy at all as some places can be. Service fabulous. Food delicious, we chose a two course menu with a limited choice but amazingly good value. Other menus/dishes cost more but it meant you had the choice of more or less expensive. Drinks not cheap but this was offset against the value of the menu. Would definitely recommend!
We ate off the Market Menu and thought the food was outstanding and the service was great too, will go again.
Went there for a sunday lunch - Food was of excellent quality, tasty mains and deserts! The 'A la carte' options as well were £10.50 for 2 courses. Service was excellent, the view on the dock breathless. Will definitely be going back there and advise it around me!!
I booked the City Cafe after reading all the great reviews but when I dined there it was a disappointment . We were there for my parents 25th wedding anniversary and the service was shocking, it took 20 minutes to get drinks and then the menu was different to the one online. When the Maitre D was asked about this, she just shrugged her shoulders and claimed not to know. There wasn't a lot of vegetarian options and my aunt hardly ate because the starter contained too much salt and the main course had no taste. I had the lemon glazed chicken and it was chewy and over cooked! I would say dessert was the best bit, but the waitress got 2 orders wrong and the diners had to wait until their right orders arrived, by this time we had all finished.
Spent the whole afternoon here after a business lunch with girl friends.
Food was superb and the wine too.
Worth the money if the weather is warm, the location itself is amazing.
Doubletree really are a fabulous chain of hotels, the York doubletree was as good.
Ate here as we were staying at the hotel.
My mother is lactose intolerant - so I asked on the booking if they could cater for her. On the day, the waitress went through the menu and marked what was suitable or could be adapted for her. She had tomato consommé and Lamb with olive oil mash and veg, which she loved. Dessert was plumb frangipane tart, but without the ice cream. We enjoyed our meal and the service was attentive. However, the following day my mother suffered symptoms, but we did not realise what had caused it, so we ate there the following night. But when we ordered the frangipane tart again we were told it actually contained dairy. This is a shame, as we otherwise enjoyed the food.
Seven of us had a fab time for my wife's 50th birthday family get together. We were really well looked after by all the staff and nothing was too much trouble for them.
We were given a lovely position in the corner of the restaurant overlooking the canal which felt it was all specially for our party Little things that were done in the background were noticed and appreciated for example arranging our special guest [magician] to wait a bit longer until we had finished our main courses!
We all had a really lovely meal and a totally enjoyable night, so many thanks again.
Cheers Alan Mason
City Cafe's greatest asset is its location and big windows for lovely views of the canal side. The food though was a disappointment - a very strange (thick and bland) sweetcorn soup, an overly salty risotto (the blue cheese would have worked better crumbled on top) and desserts which could have come from a supermarket chiller cabinet. It felt as though the chef may have had high ambitions but was too compromised by working to a tight budget. Admittedly, we chose the set lunch menu (which had appeared good value until the food arrived) and perhaps the food quality is better with the a la carte menu. The service was attentive and efficient.
We took my mother for Mother's Day (£25 for three courses plus a drink). Absolutely fantastic value - the food was exceptional (especially the lamb fritters with feta and houmous), the service first rate. It was quite quiet but I imagine it gets busy on an evening and the week, and anyway we liked how chilled it was. Had a wonderful time and would definitely go again for a special occasion.
Normally when I stay away the first thing I do is leave the hotel to eat. This time on the back of various guides we went to this hotel just to eat. First you must visit the sky lounge on the 13th floor for a cocktail. It is a "go to" bar for the trendy in Leeds. As far as the ground floor restaurant goes the food is imaginative and well executed if a little dear. The service was top notch and the staff very friendly. Worth a go!
Had a fantastic meal on valentines evening everything from ease of booking to menu choice to the whole eating experience was fabulous would recommend this to everyone many thanks from Lynne and John.
Service was very slow. The food was over priced.
Had early Saturday evening meal with my mother and son after cocktails in hotel's Sky lounge. Service was very attentive. We tasted two wines before deciding on a third. Son pronounced his steak excellent. My mum had two starters, brown prawns follwed by scallops and said they were delicious and just the style of food she liked, flavoursome and delicate. I ate from set menu which was great value - chicken noodle salad and a filling Thai veg curry. Nice soothing atmosphere which encouraged conversatiion and it was easy to hear each other.
We were here for my wife's birthday, and received a lovely free dessert, and great service from the staff