The Lord Nelson, Burnham Thorpe
The Lord Nelson, Burnham Thorpe. Opening Monday 28th June 2021.
- Surfaces sanitised between seatings
- Common areas deep cleaned daily
- Contactless payment available
- Waiting staff wear masks
Food much better than we experienced previously. Fish cakes and meat burger were delicious. Beer and wine excellent and very good value. Best prices for a few miles.
Will definitely eat here again
Like everywhere, suffering from a shortage of staff. A lovely pub and some of the best beef and steak we have eaten out. We will continue to support
Great place, friendly staff, just a few teething problems which were rectified.
Despite our initial disappointment that no mains courses were available (as they had been let down by their suppliers) we enjoyed nicely cooked starters and salads. The service was good.
The ambiance was somewhat clinical as it had been only recently reopened after a major rebuild and there were only a few customers.
We wish them well and will visit again in a few months time to see how they are getting on.
Extremely disappointing in every respect.The maitre de (female) was offhand and most unwelcoming.the staff tried hard but were not properly trained.I will not go on!
We sat in the original side of The Lord Nelson. We enjoyed tasty beer and a superb meal in a great historic location. Can highly recommend.this pub with it,s connection to Lord Nelson.
Used this pub as teenagers so were pleased to see it has made a comeback. The place is almost unrecognisable but this is all in a good way and the Nelson has been tastefully renovated to a high standard. The food turned out by the kitchen was excellent and came in good time. Service was friendly and attentive and we only marked it down 1 point because, if we hadn’t advised the Bar, we would have been charged for LESS drinks than we had. Just one comment and we would make this to all such premises at this time, we didn’t like that the staff weren’t wearing masks, nor that the pub doesn’t ask all to do this when moving around from their tables indoors. We realise that this is a personal choice but a review is meant to gather info and so hopefully everyone will provide their views on this and collectively we can be helpful to all businesses. We will be back to The Lord Nelson and wish them well in their new venture!
Really nice place lovely location and the decor is superb.
Sadly some of the food doesn’t match
Two of the party had salads which were really nice. I had a burger which was nice but with cheap dry fries and my wife had the vegetarian dish which was poor. It was overall ok but would have expected more for the price.
Beer very good so every cloud !
Poor quality food and production and far too expensive for what you get.
Sorry to say not good food choices very bad & overpriced waited a long time to get service. Lady very friendly but bad won’t be back
The pub/restaurant has refurbished to very good standard and the food was excellent.
Staff were and bunch of friendly welcoming young people.
The best fish & chips I’ve had in a long time and my wife’s fish cakes were also lovely.
Great beer on tap too.
Wonderful pub, just starting with new management and staff with a long way to go to its best. We will continue to support them in this journey because Pubs like this need our support!!
A fantastic renovation of the old pub with large extension on the back and beautiful beer garden. Was impressed considering some of the negative comments , food was 7/10 needed a bit more choice but overall excellent
Excellent food, couldn't fault it, service maybe slightly slow but apart from that excellent and we will be going again
It used to be a beautiful place to visit before the closure but although some of the building has been well done, the restaurant is not in keeping with the rest of the pub. The menu is small and the food not good and expensive. We’ll go again for a lunchtime drink but that’s all.
Such a shame.
We have a holiday cottage in Burnham Market, we hadn't eaten at The Lord Nelson since it had reopened and had a complete refit. The Pub make over has been done exceptionally well the pub that has retained many of it original features. Given the historical linkages to Lord Nelson and the fact this was his local Pub they also had artefacts from his time in the village which makes it very special. Unfortunatly that's where the positive element ends as review the food & service. Given the menu and the great pictures of food on the website we had high expectations. We started with a few nibble dishes. Houmas and warm bread, Black Pudding fritters and some Cockles. The Houmas was nothing like any Houmas that I have ever tasted, I think it was chick peas and water and lacked any flavour. They had run out of bread the day before so had gone to shops and had sliced white & brown loafs which was very dry- extremely disappointing as surely warm fresh pitta bread is what you would normally expect. The Cockles were fresh and the black pudding fritter enjoyable. The restaurant was quiet but despite this service was slow, the waiting staff seemed to lack the ability to notice when you were trying to get attention which was frustrating after a while. For our main course the we ordered 2 lots of fish & chips and a seafood platter for 2. Given we are 2 miles from the coast our expectations on the seafood platter was high. Unfortunatly the langoustines were frozen so not fresh, only a few prawns, the brown shrimps were bland and given the cost at £25.00 I would have expected a bit more than we got. My mother inlaw had dirty cultelry dropped on her clothes during table service on 2 seperate occassions -resulting in balsamic going on her suede jacket. So all in all a disappointing time. We like to recommend good restaurants/bars to our guests for their holidays- The Lord Nelson fell far from being recommended. Food & Service needs a make over to compete with No29, Socius & The Hoste
Not a very good choice of food really disappointed need to up their gain to survive as high competition from other pubs in the area.
No character to the new extension on the back like sitting In a village hall lacked atmosphere.
Car park needs to be larger
The menu was basic and I had the vegetarian burger which I will never have again. It was one of the worst burgers I have ever tasted, very dry no salsa or beef tomato which should have accompanied the meal. Friends had fish and chips which were good as were the fish cakes. Beer excellent and wine good. Dining hall was a bit like eating in a refectory but family friendly and good value.
But I had the worst meal ever.
Very poor slow service. Had to collect our own drinks from the bar. Had to ask if we would place our food order having waited for a long time. Food arrived burnt and not pleasant. At no point did we get asked how the food was or if everything was ok - perhaps the waitress knew it wasn’t good! Clearly other tables were also having problems as the table next to us meals arrived all at different times and many meals were sent back.
The actual venue is very nice and dogs welcome but we won’t return as the food and service wasn’t good.
This bright new venue with friendly hard working staff deserves every success. I’m making this my new local. Good value too.
Booked a 6:30 table of 4 (2x adults 2x 5 year olds) where there was only two other tables so hardly rushed. Drinks came within good time disappointed that two of the 4 drinks weren’t available and also never told that child’s menu available or their drinks included so paid for drinks we never got or offered!!!
Had to ask for kids menu!
Child’s meal was advised that they could come with adults starters which was fine but actually never did they came half way through starters?? Why ask in first place? Food was excellent ti be fair and worth cost but huge delay of plate being clearled and huge wait for mains bout 30 -45 mins! Not great
Then we asked for desert only for the waitress to return 15 mins later to ask what we wanted? But we had no desert menus??? 5 mins later she dropped two kids desert menus no adults?? 10 mins later she returned to ask what we wanted but we still had no menu?? Never mind we won’t bother. Over 2 hrs and the staff were clearly stressed and in experienced which was a shame as the interior was lovely and food good but £100 for good food and a service leaving us still hungry! Not sure we would go back.
Welcoming, cosy, tastefully decorated, ambience was good. Best fish and chips since before lockdown. Very likely to become a regular customer during the quieter months.
Very well refurbished pub/restaurant with excellent outdoors facilities in good weather. Still retains part of the original pub and features.
Food was OK.
I don't think it right that dogs are readily allowed into the restaurant!
Lovely location, lovely looking restaurant. Sadly that’s all the positives out of the way. Our waitress, who seemed rather flustered from the off, handed us menus and explained that we could order “light bites” for lunch as they were still waiting on a food delivery, so couldn’t offer the usual items on the lunch menu. My son ordered a burger, specifically asking for no cheese - burger duly arrived covered in cheese… the waitress agreed that it would be “re-made”… my son still found cheese on it - he has Aspergers and no detail escapes his attention, nor is he one to graciously accept what he is given if it is not what he asked for. He queried why there were still traces of cheese to which the waitress explained they can’t guarantee food won’t be “cross contaminated” - quite ridiculous, obviously they had not re-made the burger nor done a good job removing the cheese. The crab in my crab salad smelt distinctly off and the brown meat was inedible, no dressing for the salad and my boiled potatoes were forlorn, no butter, no mayonnaise, not even a dash of olive oil, just depressingly plain. My wife’s salad was almost pure olives - also very plain. Given the food was priced fairly high the standards were really unacceptable. I can only conclude that rather than being short of a good delivery the Lord Nelson is in fact, short of a chef or indeed anyone with any culinary imagination or care to ensure customers actually get to enjoy what they came for in the first place - some decent food!!! For the sake of the people running the place as well as their customers I can only hope things improve significantly and soon. I was reminded that it really is not that difficult to keep customers happy when my family & I visited the Ferry Inn at Reedham, the following night, a relaxed, cosy pub, with friendly staff and excellent, good value food from start to finish.
Lovely setting, great food, dog friendly, generous portions and so will be back again
A really great looking pub that has clearly had a good deal of money spent refurbishing it. We really wanted it to be good, but sadly in the evening we went the food was very poor by any standard. Bread as a starter was sliced loaves. The black pudding was good but all of our main courses were below par I am afraid. Burgers were cremated and the gnocchi was very poor.
I hope our experience was not representative as the pub looked great and it is in a wonderful spot. Hope they can improve.
This was our 1st visit and will probably be the last. We found the young waitress that served us to be very rude. We were not told about the unavailability of some dishes prior to us choosing, and the chicken dish that was served was unappealing and bland.
With so many good gastropubs in the area they need to train both the waiting and kitchen staff to a higher standard if they want to survive.
On the plus side the bar staff were extremely polite and performed their jobs to a high standard.
Verdict: very disappointing.
Good gastropub food and great beer and wine. Really great service and lovely setting in a quiet village.
This is a fabulous refurbished venue with a lot of effort being made to ensure it becomes a popular local eatery. It is very early days and whilst the staff were attentive, amenable and plentiful they need to be better trained and improve team communication.
They were busy when we were there but lots of things were overlooked and had to be prompted several times. The plating of the meals could be better. Dishes were very generous to the extent of being too big for most. More emphasis on sides would create a better balanced and more appetising plate.
Food was ok, nothing amazing. Starter of bread with olive oil and balsamic vinegar was 1.5 slices of pre-sliced bread with a large pot of oil and a tiny amount of vinegar. Burger was good and fish cakes ok.
Having read the reviews and seen comments about the table by the toilets my heart sank when that was the table we were given out of all of the EMPTY tables for four in the restaurant - and there were many! I asked if we could have a different table but this was refused as seemingly the other tables were booked! Throughout our time there the restaurant was not full and I think the refusal was rather mean! The table was awful! We had to suffer a constant backwards and forwards of people visiting the toilets.
There were too many dogs in the restaurant. Why do people have to take their dog’s with them when they eat out? We have a dog but do not take her to restaurants! Some dogs barked at others arriving and then one emptied its bladder on the floor!
The food was average and could have done with some more thought/refinement. My husbands steak was really tough and the chunky chips were not cooked. I am allergic to gluten and they did accommodate me by offering an alternative sauce with my chicken but more info for allergy sufferers should be included on the menu in my opinion. I was a little annoyed when half way through my meal a member of staff came over and informed me that my sauce had been made with corn flour and she hoped that was ok! Luckily corn flour is something I can tolerate but if it hadn’t been I would have been making my way through the infamous toilet door like everyone else!
Lovely restaurant, food was yummy……..we had the fish cakes, delicious.
Friendly staff, clean loos…….all good!!
Very impressed with improvements
Service very good and friendly
Food excellent good size portions
Will go again
Beautiful food , beautifully decorated .
Loved the food and service was excellent. Nice decor and friendly staff. Would have given it 5 star but sat at table 24 next to toilet and there was an endless stream of people using the facilities and banging unti my chair.
The best roast dinner we’ve ever had in a pub restaurant. The service was excellent and everyone was very friendly. Would thoroughly recommend it and will definitely go back when we are next in Burnham.
The Lord Nelson, Burnham Thorpe is rated 3.4 stars by 36 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting bookings at the moment.