The Lounge at Lilianfels Blue Mountains

4.1
icon/ic_reviewCreated with Sketch.
179 reviews
icon/ic_price_rangeCreated with Sketch.
$41 to $100
icon/ic_cuisineCreated with Sketch.
Australian

Top tags:

Afternoon Tea
Situated off the lobby of Lilianfels Blue Mountains Resort and Spa, The Lounge is the ideal spot to catch up with friends and relax after a busy day in the Blue Mountains. It’s the perfect place to enjoy the grand tradition of afternoon high tea whilst enjoying the spectacular views of the Jamison Valley and adjoining courtyard gardens.

The Lounge Bar with a stylish mahogany bar is the perfect setting to unwind and relax with pre-dinner drinks with an extensive wine & cocktail list. Compliment your drinks with our gourmet all day dining menu, featuring tasty sharing plates such as crispy soft shell crab taco, buttermilk fried chicken sliders or the classic club sandwich and Wagyu beef burger and more.
What 179 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.1based on recent ratings
4.1
food
3.9
service
4.3
ambience
3.8
value
Noise · Moderate
81% of people would recommend it to a friend
Sort by
Filters
KK
KelK
Sydney / NSW
1 review
Dined 2 days ago
Overall3food3service4ambience4

We were disappointed that we had to sit at a table, instead of in the lounge where we had booked.

L
vipLynnie
Sydney / NSW
11 reviews
Dined 4 days ago
Overall5food5service5ambience4

A treat for our daughters, for taking COVID-19 school lockdown in their stride and for keeping on top of everything without us having to push them.

K
Katherine
1 review
Dined 4 days ago
Overall3food2service3ambience5

Cozy mood set by the two fireplaces and beautiful decor. High tea food was okay but let down by the bland savoury foods served. The Lounge was understaffed but the staff who were there did a great job. Disappointing that the crockery was standard white cafe variety - I was expecting more upmarket crockery for a high tea.

P
Pete
1 review
Dined 5 days ago
Overall1food2service1ambience1

Horrible customer consideration. Wouldn’t even recommend.

drove my family all the way from Sydney to surprise my mum for her birthday. Read amazing review online, booked in advance, I was expecting a lovely high tea in ‘the lounge’, with stunning piano music playing in the background and a gorgeous view. An experience my mum would love.

Instead as We arrived we were informed that we couldn’t sit in the lounge because they were at full capacity. We instead were directed to sit at a buffet kitchen which looked much like a less than appealing casual cafe. The table wasn’t set, the sugar packets weren’t even full. It was very obvious that no consideration had been placed into our reservation.
In a state of shock we explained our long trip to the restaurants manager Jess and how we drove all that way for an experience. Her response was to brush us off, say we are eating the same food and state the other guests had booked in advance - as if we hadn’t. No effort was made to provide apologise, nothing was done to enhance your less than uncomfortable experience.
I understand and expect covid-19 regulations to be enforced. I also expect to be informed of any changes and arrangements to cater of these situations. As I informed the staff, I didn’t drive an hour and a half just to have an average high tea in a casual cafe. I would’ve taken my family to a gorgeous high tea somewhere like QVB in Sydney where customers aren’t shrugged off by rude management.
All in all the food is average, there was a hair in our food but we didn’t complain as they don’t take complains seriously.
If situations and services are altered to cater for covid-19 I think it is only fair that we are informed of these changes. I clearly booked to sit in the lounge not at a cafe. I paid their prices for the experience And service not just the food.
Wouldn’t recommend to anyone unless you book 5-6 months in advance, then maybe Jess will show some consideration toward you.

M
Miffy
1 review
Dined on 9 July 2020
Overall5food5service5ambience5

Absolutely divine high tea, I ordered gluten free and was amazed at the light, fluffy, fresh scones. I've never eaten a scone that wasn't dry before and I was hugely impressed.

ES
EviniaS
1 review
Dined on 9 July 2020
Overall5food5service5ambience5

Great service, fabulous high tea. Kids loved their first high tea experience.

PB
PrueB
Sydney / NSW
1 review
Dined on 8 July 2020
Overall5food5service5ambience5

Food was delicious, staff were friendly and helpful and cocktails were divine. A little pricey though. Wonderful ambience.

A
Annabubble
1 review
Dined on 5 July 2020
Overall5food5service5ambience5

Lovely venue, staff lovely and beautiful food, there could have been just a little more with value for money, but other than that fantastic experience

OT
OpenTable Diner
1 review
Dined on 5 July 2020
Overall5food5service5ambience5

It was absolutely beautiful! The service and food was all worth it.

WF
WilF
1 review
Dined on 4 July 2020
Overall4food5service3ambience4

Service was slow at times and got order mixed up but they sorted it all out.

GL
GiannaL
1 review
Dined on 4 July 2020
Overall5food5service4ambience5

My husband and I had high tea here. It was busy so I recommend booking in advance. The food was nice, as was the atmosphere.

GE
GEOFFC
1 review
Dined on 4 July 2020
Overall3food1service2ambience3

The food was quite average, and the service about the same, its a nice location with tradition fittings in a nice setting. Just a shame it was not a great experience, we will not return.

NG
NatalieG
1 review
Dined on 30 June 2020
Overall1food1service1ambience2

Visited here for dinner and the club sandwich was stone cold and the egg grey. They used absolute vodka in a $25 cocktail. Service is slow and rude. They might think it’s 5 star but I would question it being 3 star. Spoke to other people in the pool and they felt the same. Haven’t eaten there since and stayed there for 3 nights, doubt we would even return to stay in the hotel again

IR
IsabelR
Sydney / NSW
1 review
Dined on 28 June 2020
Overall3food4service3ambience3

I expect something better
But it’s ok!
The food wasn’t very yummy
The tea was perfect

SS
SusanneS
Sydney / NSW
1 review
Dined on 28 June 2020
Overall5food4service5ambience5

The ambience was wonderful. The lounge is plush and comfortable. The staff are attentive, polite and efficient. We will be returning.

KP
KhaP
Seattle
1 review
Dined on 27 June 2020
Overall3food3service2ambience4

The best thing about high tea at Lillianfels is the setting. Great decor and well placed lounges, creating a sense of privacy. Unfortunately, the experience is let down by service which was perfunctory at best and the tea itself. Our party of 5 each had different types of tea and 4 of the 5 had almost no fragrance. Unsure whether it was the quality of the tea or it had not been properly stored in sealed containers. Also, it was disappointing to have been served tea in a very tired teapot - see photo. Overall, it was nice but I wouldn't come back again.

M
Marie
1 review
Dined on 26 June 2020
Overall5food5service5ambience5

Thanks for the lovely high tea - it made for a lovely birthday celebration 😊

ML
MicheleL
1 review
Dined on 24 June 2020
Overall5food4service4ambience5

It was disappointing that the dietary requirements were asked about and then ignored. The guest of honor asked that no fish be served on her plate as she has seafood allergies, but there was still fish in all the platters on our table.

CH
CharlotteH
Sydney / NSW
2 reviews
Dined on 23 June 2020
Overall4food5service3ambience4

The food was brilliant and the tea was delightful. Was a shame as some of the waitstaff were not very attentive and we had to get up to ask for a couple of things after trying to gain someone's attention for over 10 minutes.

TN
TinaN
1 review
Dined on 21 June 2020
Overall5food4service4ambience4

Third time I've been to Lilianfels Blue Mountains and I do not regret it.
Lovely, relaxing atmosphere. Beautiful high tea. I would definitely keep coming back

FT
FT20
1 review
Dined on 19 June 2020
Overall4food4service4ambience5

The hostess Jess was very good during our weekend stay. Piano player on Saturday afternoon was excellent. Loved the relaxing atmosphere in the lounge very warm and comfortable.

OT
OpenTable Diner
Sydney / NSW
2 reviews
Dined on 19 June 2020
Overall5food5service5ambience5

Luxurious gluten free high tea with Moët & Chandon - yes please.

JL
JanL
Nashville
3 reviews
Dined on 16 June 2020
Overall2food2service2ambience4

Service was very average and the only enjoyable thing about the high tea was the scones.
Once the food was served the service stopped. No one came to offer a top up or another coffee. In fact I had to go and ask for my coffee as it didn’t come at all! For the price it was very disappointing.

BR
BelindaR
Sydney / NSW
1 review
Dined on 15 June 2020
Overall5food5service5ambience5

Wonderful experience for myself and young daughters. Thanks

JW
JohnW
1 review
Dined on 14 June 2020
Overall2food5service4ambience1

There was a family with 2 children that were running around and loud. More resembled a McDonalds. Food was great but have to question how this was allwed to happen. Was very poor for the price. We won't do that again and will recommend against unless you ban children that aren't in control in a posh place!!!

CM
CiaraM
1 review
Dined on 12 June 2020
Overall3food4service1ambience3

Love having tea at Lilianfels, gorgeous lounge and gardens. Unfortunately on this occasion the lack of service and the screaming children killed the mood a bit. Staff didn’t explain any food on the tea tower, was very difficult to get staff attention, no water top-ups, and it wasn’t a busy day. Will still go back but service needs some work. Just some attention and enthusiasm would help. James at the front desk on the other hand was amazing. He helped us with a dinner reservation, his service was exceptional!!!

TW
TriciaW
1 review
Dined on 11 June 2020
Overall2food1service1ambience4

Very disappointed in the high tea not a lot of food for for the cost and the service was poor, we had to remind the wait staff re our order, or coffees and also to get the bill at end.

p
paulac
1 review
Dined on 9 June 2020
Overall5food5service5ambience5

Always a delightful place for a lovely lunch.
Gracious decor and fabulous artwork.
Very nice waitstaff.
Highly recommended!

SL
SimonL
1 review
Dined on 7 June 2020
Overall4food5service4ambience5

A wonderful atmosphere and well worth booking for their top Luxurious High Tea. The food was outstanding.

DM
DavidM
1 review
Dined on 7 June 2020
Overall3food5service1ambience2

Went to The Lounge for high tea, while the food was very good, the service was less than adequate which may have been due to being under staffed. It was supposed to be high tea however did not receive the tea and coffee until after the food was consumed so they served it in take away cups, considering the cost, very poor service.

EW
EddieW
Sydney / NSW
1 review
Dined on 7 June 2020
Overall3food4service3ambience4

Disappointed about the environment. Food was ok.

NM
NicoleM
Los Angeles
1 review
Dined on 6 June 2020
Overall2food3service2ambience3

Was disappointed to be seated initially in the breakfast room due to covid restrictions- after making a reservation for a birthday dinner I found this to be unacceptable for a five star resort.
After speaking to the manager (a young lady who was phenomenal at all times) we were moved into the lounge. This was much nicer.
The value of the food was not really worth what we paid but pleasant enough.
Probably wouldn’t rush back to be honest.

JC
JoanneC
Sydney / NSW
3 reviews
Dined on 6 June 2020
Overall1food1service1ambience3

A disaster of a meal which took almost 3 hours! I know we’ve just come out of Covid however I would expect more from a 5 star hotel. I wasn’t a guest at the hotel however chose to dine in the Lounge Room because I’ve been there before a few times and really enjoyed it. I ordered the chicken breast (took 1 hour from the time I was seated). It was dry and just warm, the accompanying potato gratin was cold. I ordered 1 glass of wine and was never offered another. I ordered dessert and after waiting 30 minutes I gave up and left. The waitress did take the glass of wine and my dessert which never arrived off the bill, however overall really disappointing.

a
andrewh
1 review
Dined on 6 June 2020
Overall5food5service5ambience5

Great service - staff were wonderful and very attentive- with personality

M
Mleam
1 review
Dined on 6 June 2020
Overall1food1service3ambience1

Seated a the breakfast hall with a view of the carpark - not what you're paying for to have an expensive high tea in the blue mountains. Food was cold only, clearly sitting out for hours, with cheap ingredients. Was incredibly disappointing, and painful to pay $130 for two at the end.

SC
StaceyandClaire
1 review
Dined on 6 June 2020
Overall3food2service3ambience4

Overall our High Tea at Lilianfels was alright. We were originally seated at a very low coffee table area however as I have a spinal injury, I politely asked to be moved to a proper table and our waitress happily obliged, which I really appreciated.
If you've never had High Tea before, it would be a nice treat for you however, I've had many High Tea in various places throughout NSW and unfortunately this one was a bit on the plain side and not of the best quality. Some of the food was not quite up to High Tea standards, especially for the venue we were at. I had higher expectations then what we received.

Our hot beverages were bought out far too early (about 15-20 minutes before the food) so we had no drinks with our food.
I requested a wine menu once the food arrived, I was given a menu but then no one came back to take my wine order so they lost about $20-$30 of wine sales that day.

The staff overall were polite and professional.
I would be happy to return and try other catering options, however I would not have the High Tea here again as I didn't think it was as good as it could be, based on my own experiences with other High Tea venues.

DL
DLGJW
Sydney / NSW
2 reviews
Dined on 6 June 2020
Overall3food3service3ambience1

I requested a table near the window of The Lounge as it was for my father's 75th birthday and we were placed in the The Orangery restaurant where breakfast is served next to a loud, rowdy guests. Definitely not the lunch I was hoping for. Salmon was also overcooked although other meals were ok.

JW
JennyW
Sydney / NSW
2 reviews
Dined on 15 March 2020
Overall3food3service2ambience2

The high tea was ok. Food was nice, nothing spectacular, no hot food on the platter, not many sandwiches or wraps. The two open fires they had in the room weren’t on even though it was only 13 degrees outside. Service was slow and not very pleasant. Got shoved to a table right next to another couple. There was no view outside either

KK
KerryK
1 review
Dined on 1 March 2020
Overall5food5service5ambience5

We went to celebrate a little girls 8th birthday and all the girls had a wonderful time. They loved the opportunity to act like grown up ladies and that they were treated like grown ups and added to the fun they were having. Even other patrons were happy to chat to the girls. The whole experience was really lovely and we would certainly recommend it to others.

JC
JulieC
1 review
Dined on 28 February 2020
Overall5food5service5ambience5

The High Tea was beautifully presented and a delicious mixture of sweet and savoury.

FAQs

The Lounge at Lilianfels Blue Mountains is rated 4.1 stars by 179 OpenTable diners.

You can book this restaurant by choosing the date, time and party size.