The Melting Pot - Newport News
- Surfaces sanitised between seatings
- Common areas deep cleaned daily
- Sanitiser or wipes provided for customers
- Contactless payment available
- Distancing maintained in common areas
- Waiting staff wear masks
- Diners must wear masks unless eating or drinking
- Sick staff prohibited in the workplace
- Staff temperature check required
This restaurant was very welcoming, from the moment you walked in the door until the time you left. Our server, Jacob, was very helpful and accommodating. There were three adults in our party, but ordering three full meals seemed like overkill. We asked him if two meals could adequately feed three. He suggested that we add a salad and some additional protein and we would be fine. He was correct.
We ordered two vegetarian meals. There were some things on the plate we had not seen at our local Melting Pot, including a pasta pocket and plant-based "meatballs" that tasted like Swedish Meatballs.
Winealot, we're glad to know that Jacob took such great care of you and your party. Also, we're glad that you liked the veggie polpettes. We've had other vegan & vegetarian guests insist that there's meat in them, because of the fennel, but that isn't the case. It truly is 100% vegetarian. We can't wait to serve you again, soon. Cheers!!
We went there tonight to celebrate my son and my birthday. The customer service was outstanding! Tommy, the general manager, went above and beyond to make it a truly special evening for us. We will be back there again very soon! Highly recommend!
Thank you for the great review. We're glad to know that Reagan and Tommy gave you such a great experience. Happy birthday to you and your son. We can't wait to serve you again, soon. Cheers!
Jamal was the best server ever! He went above and beyond for us. His personality made the whole night better. I hope he is able to see this comment!
Jamal has been a great asset to the team since he started with us. We're glad he gave you such a great experience. We can't wait to serve you again, soon! Cheers!!!
Jeff, our server was great!
Thank you for the 5 stars! We think Jeff is great too! We can't wait to serve you again, soon. Cheers!!
It’s was great
We're glad you had a great time. Thank you for the 5 stars.
Lauren our waitress was wonderful and the food was excellent. Great experience all around.
We're glad to hear that Lauren did a great job. We think she's pretty great, too! Thank you the 5 stars. We can't wait to serve you again, soon. Next time, ask for Lauren by name. Cheers!!
Our server Jacob was amazing. Other Staff was friendly as well.
Thank you for the 5 stars! Jacob is amazing. Our other staff is great, too. Cheers!!
Our server MJ was amazing & knew what was good and had full knowledge of the menu and was very sweet ! Would only really go back for him tbh ahah the food was good but I felt like melting pot is a bit overhyped food wise and it was really expensive for the small portions of food we got but it's a great place to go for celebrate your loved ones or anniversary! 10/10 recommend for that but just to eat you're better off going to a place for a big portion of food for your money.
We're glad MJ did a great job serving you. Give us a thought for dessert. Our guests don't have to do all 4 courses. And, if you do come back, ask for MJ. I'm sure he'd love to serve you again.
Clean and Nice service restaurant
I will be there again soon.
Sara, thank you for the 5 stars! We're glad you enjoyed the experience. We can't wait to serve you again, soon! Cheers!!
Perfect for my vegan date.
If this is Stephen, you two were great. Lauren loved serving you two. We're glad your date liked our vegan offering. We can't wait to serve you again, soon! Thank you for the 5 stars!
We're please to know you had an AMAZING experience. Thank you for the 5 stars!
The service was exceptional
Casey, we're glad you had a great time! We can't wait to serve you again, soon. Cheers!!
Love fondue nights, such a fun dining experience to share with someone.
Leah, we're glad you love fondue nights. We love that! We can't wait to serve you again, soon. Cheers!!
We always have a great experience. The food is always great, and the service is top notch. I do wish that they would provide more portion of the seafood. I had two tuna steak bites, and three shrimp, but 7-8 pieces of the steak and duck. Other than that always a pleasure.
SherrieMac, thanks for the 5 stars! We appreciate it. It sounds like you ordered the Pacific Rim entree. All of the "chef curated" entrees do have pre assigned portions that all locations must follow. However, you can order the Create Your Own entree option next time to get more of your favorite proteins. Then it's not just great service, but you'll get great service, all the great entree fondue items and leave completely satisfied. And, when you're happy, we're happy too! Cheers! See you soon!
Never disappointed at any Melting Pot. Our waiter, MJ, was attentive, polite and very sociable. Well done MJ.
John G! Thank you for the 5 stars. We're glad MJ treated you like family and didn't disappoint. Our goal is to provide the Perfect Night Out to every guest, every shift, from every server, no exceptions. We'll pass along the kodos to MJ. We can't wait to serve you again, soon! Cheers!!!
We had a really fantastic experience!! The manager is very personable and our waitress was so sweet with us as this was only our second time and things were so different the last time we’ve visited a melting pot! Thanks for a good date night!
We're happy to know that you had such a fantastic experience this last time in. We do our best to deliver the Perfect Night Out to every guest, every shift. Thank you for the nice review. We can't wait to serve you again, soon. Cheers!!
I really appreciate the host and waitress. They make you want to come back
Thank you for the 5 stars. We're glad you had a great experience! We can't wait to serve you again, soon!
Great special occasion place. Great service. Decent reasonable wine selection.
Good food and great service. Had a excellent experience there. Will definitely be going back.
We were celebrating our 46 Anniversary and it was really a great place to share together. Beautiful atmosphere, absolutely delicious food and Jacob our waiter really help make the celebration there wonderful! Thanks
Thank you for the 5 stars. We hope you had a fantastic birthday!
We are long-time loyal customers of The Melting Pot in Newport News. Last night's visit was another outstanding experience! The food was amazing and the server was engaging and attentive. Our visits to the The Melting Pot are typically limited to Date Nights, as one of our children is an excessively picky eater. She's away at summer camp this week, so we were able to bring our older daughter along to enjoy the experience with us. It was truly a wonderful evening. Thank you for yet another amazing dinner experience!!
Thank you for the beautiful review. We're glad that our servers were able to deliver on that exceptional experience that you've grown accustomed to. And, for your "picky eater", you can always come in for just chocolate fondue dessert. Cheers! We can't wait to serve you again!
Great experience with a phenomenal waitress who explained everything she was doing for us as far as food preparation without us having to even ask
Thank yo for the 5 stars! We're glad to know our servers are delivering exceptional experiences! We can't wait to serve you again, soon!
Birthday party for daughter & friends
MJ was our waiter, he was energetic, & even engaged with our daughter. She cannot wait until her birthday dinner so we can go back and have him serve us again. The food & service was amazing. We cant wait to go back again for this experience.
The Melting Pot was great. We celebrated my daughter’s 19th birthday and we could not have been happier with the service and the quality of the food. It was a great experience.
We always have a great time dining at the Melting Pot. Service is always on point. Food is always excellent. Thanks for another fabulous evening!
Our holiday weekend was ruined by the rain so we decided to try something different but was extremely disappointed. We were a party of 7 seated in a bright room in the back beside the kitchen. The staff was louder than us, constantly dropping dishes and items in the hall. One of the cooking tops was broken...burning their food. They used 3 different pans to get through their meal. To top off the bright room an industrial fan was brought in to help with the smoke and salad that didn’t have any green lettuce for our $400 experience. My chocolate fondue barely had chocolate for 2 very grown men. 1st and last visit for me, we could have went to BJ brewery had drinks and a decent meal and paid less. Too much hype ....not worth the cost.
Eating here is such a fun and different experience beyond the norm. We enjoyed our evening very much!
Only real complaints had to do with cleanliness. The floor under our table had obviously not been cleaned. Our shoes stuck to the floor.
And the ladies bathroom was basically dirty. The floor had been washed down..it was still wet, but it looked dirty and there was toilet paper on the floor and just a general feel of dirty.
Food & service were great.
Even though it was super busy for Mother's Day, our service was still excellent and the special menu items were delicious.
Went there for Mother's Day. Service was mediocre at best. Forgot utensils. Forgot twice that there were three people at the table and only brought food for two. Boasted how Melting Pot boosts there prices for Valentines Day, but they don't feel right doing that to Mothers. Guess who won't be back for Valentines Day.
We really like this location and the fondue concept. We have been there several times and have always experience quality food and attentive service. Really like the extra enhancement like flowers, that were offered. On this particular night the restaurant was crowded but we still receive attentive service and the entire experience was really nice. We will be a return customer. Thanks for a pleasurable evening.
James thoroughly explained everything to us, gave us awesome recommendations, and was on point with his service.
Water wasn’t hot enough and ruined the experience and taste
Had a great experience with our family. Everybody enjoyed the food and drinks.
Service and ambience were exceptional. The food was most enjoyable, as were the beverages.
All the stars! Everything was so fresh and waitress was phenomenal.
It’s an amazing spot if you want to try a different experience when it comes to food. The setting is very nice and our waitress Makayla was the best!
The Melting Pot - Newport News offers takeaway which you can order by calling the restaurant at (757) 655-9300.
The Melting Pot - Newport News is rated 4.8 stars by 578 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting bookings at the moment.