The Palm West Side

4.5
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5849 reviews
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$50 and over
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Steakhouse

Top tags:

Pre/post Theatre
Palm Restaurant...The Classic American Steak House is renowned for its USDA prime aged steaks, jumbo Nova Scotia lobsters, Italian dishes, the freshest of seafood, warm smiles, outstanding service and an atmosphere like nowhere else. Located in the heart of the theatre district in Time Square, Palm Restaurant has become a hotspot for theatre-goers, celebrities, tourists and Palm Restaurant regulars alike. Loyal Palm Customers include Andy Cohen, Don King, Kathy Lee and Hoda and the cast of Book of Mormon to name a few. Ask Palm Restaurant about joining The 837 Club, and enjoy the perks and rewards of good taste, great food, and Palm Restaurant experience.
What 5849 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.5based on recent ratings
4.5
food
4.5
service
4.4
ambience
4.1
value
Noise · Moderate
88% of people would recommend it to a friend
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J
Philadelphia
8 reviews
Dined 5 days ago
Overall5food5service5ambience5

Great service, food and overall experience. Server was attentive and service was efficiently delivered. This the 3rd time here over a number of years and I love the consistency!

LB
New York Area
30 reviews
Dined 5 days ago
Overall4food3service3ambience3

We love The Palm, however, Saturday night's dinner was disappointing at best. Much too busy and very little attention. My husband's steak was purple. A few less tables would have made the experience much more pleasant.

OT
1 review
Dined 5 days ago
Overall5food4service5ambience5

The Palm was great!

JH
New York Area
10 reviews
Dined 5 days ago
Overall3food3service5ambience4

The staff was nice and attentive but my double cut lamb chops arrived medium well and it was a meager portion for $50. Sides are also additional. They took it back, the manager apologized twice, and made it medium rare. The cut was much larger than the first. Problem was the others had finished their meals by then. The steamed spinach came as creamed spinach by mistake. When the bill arrived we had been charged twice for the lamb chops, which they then removed. Too many mistakes for an established NYC restaurant in the theater district.

NC
Raleigh
92 reviews
Dined 6 days ago
Overall4food4service3ambience4

We ordered a sirloin steak and lobster for the table; both were good and adequate to feed 4 adults who split a salad and shared a half & half. A waiter did spill a glass of water on my son-in-law.

HC
Las Vegas
11 reviews
Dined 6 days ago
Overall5food5service5ambience4

As always, excellent service and excellent food. This is our favorite steakhouse, and it did not disappoint, again.

OT
Charleston
3 reviews
Dined 7 days ago
Overall5food5service5ambience5

Ate here for our Thanksgiving dinner. Food was amazing. Service as well.

AW
Denver
5 reviews
Dined 7 days ago
Overall3food5service2ambience5

Disappointing Thanksgiving reservations through Open Table. We reserved a table for 3 on Thanksgiving. We showed up 10 minutes early. We were chided by the hostess for coming early. We stood in the entryway as they seated people who walked in ahead of us without reservations. We waited 45 minutes to be seated in a 2 person booth next to the kitchen in the back. My daughter squeezed in with me into a tiny booth bc they initially thought my 9 yr old could sit in the walk way but kept being hit by waitstaff.

Our waiter, who was kind to us thought her seating created a fire hazard and offered to give us the next available table, we declined this offer as we didn’t want to continue waiting. He did offer free dessert ( but was already included in our turkey dinner menu). Although he offered a complimentary extra dessert: carrot cake.

We were surprised when the bill came and he had actually charged us for the complimentary dessert. We had to point out the mistake. He apologized and did remove it from the bill.

I totally get it m. It was a crazy hectic day. However, we had planned for months for this meal as part of our amazing trip to NY. We know we were there with a child and did not appear to be the high rollers at this very trendy spot. It just sucks to be treated this small, when we paid the same as everyone else and planned accordingly. It was something I fully blame on the hostess. The actual meal was excellent. Despite the mistake, I thought our waiter was also very good.

In hindsight, I would have rather have gone out for Chinese food at a whole in the wall. It was the experience that counted here.

M
New York Area
3 reviews
Dined 7 days ago
Overall4food4service4ambience3

Thanksgiving it was busy and loud.

MD
1 review
Dined 7 days ago
Overall4food5service4ambience4

Amazing food. But so noisy—most likely because it was the thanksgiving crowds.

BK
Miami
3 reviews
Dined 7 days ago
Overall5food5service5ambience5

West side Palm makes you feel like you are eating at home. Service is outstanding and Anthony the restaurant manager is great. Thank you for having us.

OT
1 review
Dined on 24 November 2019
Overall4food5service4ambience4

Food was great. Hostess did not seem very happy to be there. We told her we had reservations and she told us to step aside and wait. Ten minutes later, she asked if we were waiting on a table. She seemed aggitated and confused.

SB
1 review
Dined on 24 November 2019
Overall5food5service5ambience5

Best steak I’ve ever had!!!! Service was excellent and we will go back again soon

E
Philadelphia
52 reviews
Dined on 24 November 2019
Overall5food5service5ambience5

Excellent experience overall. A must in the Westside. Service was impeccable. Celebrated our 31st wedding anniversary. Was greeted with 2 flutes of champagne and decorated dessert.

RF
New York Area
8 reviews
Dined on 24 November 2019
Overall5food5service5ambience5

Fabulous dinner. Had the 48oz porterhouse

OT
Raleigh
1 review
Dined on 23 November 2019
Overall4food5service4ambience4

Essen sehr gut.Service beflissen.Prei/Leistung sehr gut.EmpfehlenswertT

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CO
New York Area
3 reviews
Dined on 22 November 2019
Overall3food5service1ambience4

After I complained to the hostess she apologized for the long delay for the main dish unacceptable to wait from salad to main dish for over one half hour The Palm always had a great reputation on the east side location they gave us three desserts on the House My bill was 250$

OT
Washington DC
1 review
Dined on 22 November 2019
Overall5food5service5ambience5

Mother’s Birthday

g
Chicago
11 reviews
Dined on 22 November 2019
Overall5food5service5ambience5

Gathering of friends prior to theater and fist time for them but not me.

S
New York Area
8 reviews
Dined on 20 November 2019
Overall5food5service5ambience3

Excellent service & service

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IB
New York Area
45 reviews
Dined on 20 November 2019
Overall5food5service5ambience5

This is one of our favorite lunch spots. It attracts a sophisticated crowd. The food choices are inviting. The waiter was most accommodating.

The Palm West Side
Responded on 22 November 2019

Thank you Iris, we appreciate great your feedback and hope to see you again soon!

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SD
1 review
Dined on 19 November 2019
Overall5food5service5ambience5

This reservation was for my wife's birthday. Staff members friendly and professional. Sever was patient and helpful. We had our daughter with us. First time out for higher end Resturant. Would suggest more choices for younger kids.

OT
New York Area
1 review
Dined on 17 November 2019
Overall5food5service5ambience5

It was amazing all around!

i
New York Area
205 reviews
Dined on 17 November 2019
Overall5food5service5ambience5

2 new dishes-bucatini and the short ribs-were surprising fabulous. Veal parmigiana always excellent. Very happy

M
San Diego
3 reviews
Dined on 17 November 2019
Overall4food4service4ambience4

Server was attentive. Food came out in a timely fashion. Meal was great except for the dessert. The Chocolate Layer Cake was stale. Disappointed in dessert but otherwise nice dinner.

S
New York Area
23 reviews
Dined on 17 November 2019
Overall3food3service3ambience4

Our waitress had no information on anything. She kept having to go and ask about specials or the way something was prepared. The special (steak and crab) was overpriced and underwhelming. The crab HAD to have been frozen and the steak cut so small for $75!!!

LK
Los Angeles
9 reviews
Dined on 16 November 2019
Overall5food5service5ambience5

Classic New York steakhouse. Highly recommend for before theatre dining.

M
New York Area
17 reviews
Dined on 16 November 2019
Overall5food5service5ambience5

Our server Diana was exceptional. But of course the food was most important and very good.

p
New York Area
19 reviews
Dined on 16 November 2019
Overall5food5service5ambience5

The service and food were outstanding! Very close to the theater and parking. I strongly suggest this establishment.

SU
Washington DC
22 reviews
Dined on 16 November 2019
Overall5food5service5ambience4

We had wonderful time celebrating my mother’s birthday; food and service were excellent!! Was one of our best experiences at any of the Palm restaurants.

m
Baltimore
9 reviews
Dined on 14 November 2019
Overall5food5service5ambience5

Excellent evening especially Anna Marie, our server.

SB
New York Area
7 reviews
Dined on 14 November 2019
Overall5food4service5ambience4

I've been going to the Palm since I lived in LA in the 70s. With few exceptions the Palm is always wonderful. There is just no competition.

TS
New York Area
6 reviews
Dined on 12 November 2019
Overall5food5service5ambience4

The food is always amazing--Menu covers all choices

Wine list is extensive Side dishes particularly the potatoes and creamed spinach'are outstanding

Due to time restrictions I have not had the chance to sample the dessert menu

I recommend it highly --

GM
New York Area
1 review
Dined on 11 November 2019
Overall5food5service5ambience4

Food quality, preparation & portion size. Wine variety & quality.

D
New York Area
63 reviews
Dined on 10 November 2019
Overall5food5service5ambience5

Super food lobster and steak never disappointed great location for pre or post theater. Service and food were excellent

SH
Detroit
3 reviews
Dined on 9 November 2019
Overall2food3service1ambience3

Hostess neglected to follow up with us at the bar to seat us. We ate at the bar given our tight schedule and the bar service was slow and unnattentive. The food was mediocre; horrible salad presentation and quality. Poor cut of steak and over cooked.

J
New England
50 reviews
Dined on 9 November 2019
Overall4food3service4ambience4

My strip steak was very good and done perfectly
My wife’s filet was disappointingly tasteless.., may have been because she had to send it back as it did not come out medium rare

OT
New York Area
3 reviews
Dined on 9 November 2019
Overall5food5service5ambience4

Great service and food was excellent

DS
New York Area
19 reviews
Dined on 9 November 2019
Overall5food5service5ambience5

Dinner for a group of 10 in a private room. The best experience ever!

TC
New York Area
12 reviews
Dined on 9 November 2019
Overall5food5service5ambience5

The Palm is an excellent choice for pre-theatre dining. The service is outstanding, the food is exquisitely prepared, and the overall experience is absolutely wonderful. I highly recommend the steaks and chicken parmigiana. And the martinis are good, too!

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