Afternoon tea was beautiful. Tables that are reserved through Open Table well in advance should get a better view table than those that jut walk in. Pay attention to that detail please.
I met my son at 12.45 for lunch. We did have to wait to catch the waiters eye to order. The wine took ages and a prompt to arrive. Starter was fine, but the main course took ages and another prompt. We finally were served with our salmon and chicken at 2.00pm. My salmon was dry and over cooked. I enjoyed my lunch with my son, but disappointed with the service.
The perfect spot for a long lunch with guests from out of town.
The normal building was not available. We were sitting in a “tent”. The atmosphere in the tent and the furniture was not nice. We had afternoon tea and the waiter was not able to recommend any tea and the sweet food from the afternoon tea menu was basically all the same taste. All the pastries were the same, so no variety.
The price was very high. I would have payed this price for the real location of the Kensington Orangery but it was too high for the tent-location.
Very bad all in all.
We were disappointed that we were in the temporary location, not the usual building, and this hadn't been mentioned on booking. It was essentially a glorified marquee. I had specified on my booking that it was a celebration meal so this was even more disappointing. Staff made us feel slightly like a nuisance when they had to put two tables together (again, notwithstanding specifying the amount of people on our booking). We were also made to feel slightly inconvenient when asking to have our scrambelled eggs with toast, and to keep an extra cup to share a cafetiere. The quality of food was great - but the service and location let it down.
Lovely afternoon tea with friends, only spoiled by the weather
The orangery is closed for a two year renovation and the temporary venue is a large unattractive tent like structure.
The food was very below par. Skip this one.
I loved the experience, but due to The Orangery being under construction, the dining area was quite plain and sterile. The tea, sandwiches, desserts, and biscuits were good, but quite overpriced at 30 pounds a person....we loved the idea of afternoon tea at Kensington Palace, but wish it was in the Orangery or somewhere with more inside scenery or better views of garden and palace....
I've gone to several afternoon teas throughout London, and was disappointed with The Pavilion at Kensington Palace; which is the same as "The Orangery in the Pavilion" --I was confused when I booked because I was looking for "The Orangery." The service was very slow, not knowledgeable about the menu, and overall seemed confused. The food was just okay. I've had WAY better scones at The Savoy, Ritz, or Jubilee Tea Room (at Fortum and Mason). They did not bring our tea and coffee until AFTER our food arrived. They even charged us extra for more coffee. The atmosphere in the Pavilion was average--seemed like a little nicer tented cafeteria. But, the Sunken Gardens leading up to the Pavilion was beautiful. I would say that its a easy place to stop for lunch/afternoon tea if you are hanging around Kensington Palace but I would not book it as an "afternoon tea" destination...for a similar price I would do Jubilee Tea Room (at Fortum and Mason).
A true disappointment. The Orangery used to be one of my favourite places. Now it is just another tourist trap.
When we arrived, it was a little bit hard to find the place, as the original building is being refurbished. It was quite disappointing, once we'd like to have a traditional afternoon tea experience. On the other hand, the service was fantastic and the food was delicious, which made me forget the facilities. It was an awesome experience! All of us four were very satisfied with that.
We went here for breakfast and had delicious eggs Florentine. View of the gardens is beautiful.
The Pavilion is a temporary structure housed in a marquee just south of the beautiful Orangerie which is undergoing long term refurbishment. The website wasn’t updated at the time we booked, which showed different menus, one of which wasn’t available. I initially ordered the Risotto which was cloying and heavy. I then ordered the duck breast - specifically asking for it to be done pink, but it arrived over cooked. The wait staff were extremely obliging and offers to replace it, but it was again overdone. My two companions had also ordered the duck which also arrived over cooked, but they were fine with it. The veggies were cooked perfectly, but it was a pity that the lovely ingredients were not presented at their best.
Such a cute spot! My friends and I are from the States and this was definitely a classic British experience to have lunch here.
Because it's temporary the new structure lacks ambience, but until the Orangery reopens I don't suppose that will change. Our table was serves by Marko who was helpful and friendly in every way. He is a real asset to the place.
It was a little bit hard to find the place but we had a wonderful time and loved your afternoon Tea. It was a beautiful view and the service was fantastic and the food was delicious!
Unfortunately the Orangery is under renovation and so my party was slightly disappointed with the ambiance - especially since we were celebrating a 50th wedding anniversary. The saving grace was the sunny, warm weather and the helpful wait staff. Having had afternoon tea here twice over the last three years, my husband and I felt the reduced variety of the food offerings this time did not reflect the increase in the price.
Will never go back until the Orangery is restored. The Pavilion was hot and sticky.
The Afternoon Tea sandwiches where not good or fresh. The Service was so bad and slow. Waiter poured tea all over are table and did not change our table cloth. I normally enjoyed the Afternnon tea at Kensington Palace.... but this was not a good experience.
It was a busy busy Saturday afternoon, the staff were absolutely run off their feet but still managed to be friendly , they did their best. I had read reviews so knew what to expect but still enjoyed it. Sandwiches were ordinary, the rest ok. Very very expensive.
Perfect location for outdoor eating on a sunny day. Booking is essential, especially in good weather. I had booked and we had a perfect table on the veranda - but people coming with no booking were turned away. Gorgeous view over the Kensington Palace gardens. Service was good although a bit slow because they were so busy. Delicious food, although not a massive choice. Fabulous lunch although the temporary building is a bit disappointing for those expecting the Orangery building (under refurbishment).
We came here to initiate our friends to a 1st afternoon tea in London !
They enjoyed the very pleasant place, food and people ; we too !
We'll certainly come another time when in London...
We enjoyed high tea at the Pavilion. The food was delicious and the atmosphere relaxing and elegant.
Over priced with poor service. The only redeeming factor was the location and the beautiful weather. Sadly the afternoon tea wasn’t great and the waiting staff seemed to be having issues with the kitchen. One couple next to us, kept asking for their bowl of soup and salad and kept being abruptly advised that the kitchen was busy. The restaurant wasn’t busy so I couldn’t see why the kitchen would be busy.
Wouldn’t recommend to anyone.
I had never been to Pavilion before and only booked the table for convenience because we were visiting Kensington Palace, however, the food was excellent and the staff were charming. We enjoyed our visit and certainly hope to go there again, maybe for tea next time as it all looked delicious! Thank you.
A very good ‘meet and greet’ and initial waiter experience. Arrived at 12.20 to have 2 courses and leave in time for our 2.00pm palace visit. Ended up with no time for the second course. Felt we were totally ignored for last 45 mins.
Delightful! Perfect venue for afternoon tea!
As afternoon tea good. Be aware that you do not need to order for two. One is good enough to split. I was with my duaghter of 12. No need to order for a child version. I would have apreciated if the waiter told me that one afternoon tea is good enough for two. That did not happen. I even had to correct the order into a child version. If I did not have done that we would have received two afternoon tea (adult). Any way service is good but not for your purse.
Nous avions déjà pris un afternoon tea at the Orangery, the Pavilion offre un cadre certes moins authentique mais très agréable, calme et confortable avec une très belle terrasse ombragée au bord des jardins (et des toilettes inside et propres).
Bémol : les scones étaient moins bons que leur de notre précédent afternoon tea.
Bon accueil et service, rapide, efficace.
Disappeared with venue (tent, instead of palace building), food and services. Not bad, but average meal experiences, not meeting expectation they have set. Only good part is that we had good view of garden.
Visited on a beautiful sunny morning for a birthday breakfast. The service was very good and once they realised we had a time limit everything came very quickly. The table was set with fine china, quality cutlery & napkins. The breakfast and pot of tea per person was excellent. Would return!
There were so kind, nice and sweet!
We had tea at Kensington Palace to celebrate my engagement. It was a perfect setting as the gardens were beautiful and blooming. The food was delicious and the portions were a good size-we had tea instead of lunch and we all left full. The one con to note is that the pavilion is a large tent, so it doesn’t have the same elegance as the rest of Kensington Palace. That said, we sat on the porch and it was lovely looking out at the garden. Also, you get to eat on the teal Kensington China which is so pretty!
We looked at a bunch of afternoon tea options that were more expensive than Kensington, and none of them had the historical setting. I definitely think this was a great deal and a lovely addition to a trip to the palace.
The place has been changed and in the photos you see the old beautiful place. It used to be in a nice building with a nice environment but now it is in a ugly building and nobody warned us about it. We went there and saw that the ambiance is terrible so we didnt want to have our afternoon tea there. It is such a mistake to misinform people with the old photos.
The afternoon tea as such was okay, but we were disappointed that it was not served in the real orangerie, but in a temporary tent construction. We appreciated the friendly personnel.
We were expecting to have tea in the Orangery, but it is closed And they built a very un charming building instead. Had we known we would have clearly waited for the renovations to finish and have the “real” afternoon tea in the Orangery. In this scene it clearly looses all its charm!
This is over-priced, over-hyped, rip-off Britain at its very worst!
Being forced (no other options from the menu were allowed ... why even offer a menu???) to spend £30 on a pot of tea and a small plate of very average finger sandwiches and under-sized cakes (the scones were the size of mini cup cakes!) is really a joke and insult to tourists and Brits alike.
You should be ashamed!!
What isn't mentioned anywhere on the Orangery website or on OpenTable is that it is closed for refurbishment and the 'Pavilion' is a big temporary marquee instead. This was very disappointing as we were hosting visitors from abroad and had no idea we were booked into a giant tent. This should be made much clearer.
Service was friendly but disorganised, a glass of wine ordered never turned up, we waited ages for the bill and had to ask several times and then resorted to going to the counter to pay as no one brought the card machine. Disappointing.
We had afternoon tea at your restaurant in April. Food and Tea was very delicious but the restaurant was opened at temporarily place so that the building wasn't what we expected referred by your web site. Accommodation is one of big values for choosing the restaurant. This was the only and the biggest disappointed point.
It was the worst afternoon tea I have had in London. The quality of the food was very poor. The ambience in the Pavilion terrible. Unfortunately, I was not aware that the Orangery is now closed for refurbishment. The staff is nice enough, but the rest was just not worth it at all. Spend 10 pounds more and go to a nice Hotel instead!
Un très bel endroit lorsqu'il fait beau à l'extérieur. L'intérieur (il pleuvait des cordes lorsque nous y sommes allés) donne l'impression d'une salle des fêtes, le côté orangeraie XIXeme siècle n'est pas suffisamment exploité et la décoration très moyenne. C'est dommage cela pourrait être magnifique. Le service était parfait et le personnel adorable. La carte mériterait d'être étoffée mais les plats étaient bons et simples