The Pavilion at Kensington Palace
Fantastic day. My mother and father loved it.. thank you for looking after them and giving them a day to remember
We had an absolutely amazing experience here. The food was beyond all expectations and we had so much fun enjoying an afternoon tea and soaking in the London culture. Thank you so much for such a great experience! I would highly recommend this to friends (and have); the price is perfect for the amount of tea and food, and we loved being so close to the Kensington Palace. The pavilion was beautiful and everything was just so cute :)
The atmosphere was refreshingly elegant, but not stuffy. The wall of windows that overlook the garden create beautiful soft natural lighting. The wait staff was friendly and professional, always smiling and helpful. Afternoon tea was perfection! The sandwiches, orange infused scones and decadent desserts were amazing! And I don't typically like the desserts at tea. My husband had the beef. Everything from the presentation to the taste were top notch. I can't wait to make a future booking to bring out of town guests!
The gluten free option was disappointing and although I requested 1 gluten free cream tea and 1 ordinary the waitress said that was not possible.Why? The portion amount for two people was not sufficient when the couples around us had much larger gluten containing portions. The scones were very flat and not tasty although I am used to eating gluten free food
The staff are amazing. The Tiramisu cake and the scones are to die for.
It was lovely for valentine afternoon the tea . my valentime for 57 years my darling wife enjoyed it and so did i
Todo fue perfecto, la atención, la comida y el entorno
We waited an hour for our foodhaving ordered quite quickly, place not busy, but pavilion seemed more interested in serving afternoon tea at 1pm than lunch. When we refused to pay the gratuities ( included in our bill), the waitress was very defensive saying that meals can take 20mins to prepare..ours took an hour !
Our meal was wonderful- we booked the pavilion for a St. Valentine’s Day lunch and were treated royally! The High tea service was worth travelling across the ocean and the palace grounds were amazing! The scone was truly the best I’ve ever had anywhere in the world!
Lovely afternoon tea with. Visited with a child. Good value for money.
Had a lovely day. Kensington Palace followed by a lovely lunch in The Pavillion. Thank you
Lovely location, the decor is very pretty. We love the china! Service was speedy, efficient and courteous.
The tea was delicious, sandwiches yummy, the scones were beautifully baked, and little teacakes were lovely. We had to take them home, we were full! The location is perfect, and easily accessible. We had our tea first, then strolled through the Palace. We took my sister for her birthday, and it was a perfect outing.
If I would recommend the pavilion, it would be for the place it's situated; beautiful Kensington Gardens.
Tea, coffee and the extra ordered wine exactly right.
Staff not really interested, in speed around us, customers welcome to spend money rather than time. which is not too bad if value/prices were reasonable and service included... Had to wait for a table though lots of tables were vacant. Egg sandwich dull, Tiramisu cake lacked the nice taste that makes Tiramisu Tiramisu.
I booked at the Orangery and based on the website photos, was expecting a royal experience. The setting was not as expected.
This was my second visit to The Pavilion and I was not disappointed. I had a wonderful time celebrating my birthday there. The whole experience was fantastic and the staff and chef catered to our needs.
At the site there is no info that the actually house is under construktion for a year, but it’s a really nice menu and the afternoon the was perfect ... lovely cina.
The over all venue was lovely, however the staff seemed lacking in any knowledge of food allergies - in fact we were not asked if we had any allergies at all and when prompted about any nuts in the cake ingredients - the staff were not able to tell me - frankly I find this unacceptable - as for one it is illegal to serve food to the public without allergy information and two for the price of the afternoon tea i was very surprised and disappointed!
classic dinning experience with high quality table décor and food
I missad that the orangery was under renovation ... The pavillon did not meet the expectation...perhaps more info on it on webpage. Quite a different expirience than expected. The afternoon Tea was good but service has been better.
I have been to afternoon tea at the Pavilion before and loved it, however they have moved from the beautiful building that it was originally in and to a big marquee instead. It was still nice but not as nice as the original building. There was also no indication that it wouldn't been in the Pavilion and if we had known this we wouldn't have gone as you are still paying the same price and not getting the full experience.
We were not told it was a temporary structure. The wind and the rain meant that the noise level of the 'tent structure' was far from pleasant. The entrance door would not open and there was no one to let us in. apparently, ' it gets stuck closed', one of the other guests had to get the door open.
The sparkling wine was flat. … so things were not going well.
When we asked for fresh wine, the waitress could not have been nicer. In fact she alone turned the whole
experience around for us to pleasurable by her manner and eagerness to please.
The food was very good and we enjoyed the coffee.
We had a reservation at 3 o'clock without knowing that the pavilion will be closing at 4 o'clock (my bad). We arrived at something like 3:10 and asked if we can still have the afternoon tea. The manager said we could so we took it. It took about 20 minutes or so when we had our food. So we actually received our set at about 3:30. We did notice that people were leaving at about 3:50, but we had no idea that the pavilion was closing. Just when it's about 3:55 a waiter showed up and said that we must leave immediately because they're closing. We didn't have the time to finish our food at all. They did offer to pack the rest of our food which we later found out that half of what we had were missing... I mean the pavilion was really nice and the manager was really friendly (though waiters not really). Plus the food is great as well. But I wish they had notified us earlier (maybe at the beginning already or somewhere at 3:45) that they'll be closing at 4 o'clock. Then we would have eaten quicker.
We received a very warm welcome by Ana Marie who confirmed our booking immediately. The food was superbly presented and delicious. Very attentive and friendly waiting staff. A very good lunch indeed and for the location and quality of food reasonably priced.
Very nice food lovely staff very attentive will definitely recommend and go again soon
The Pavilion offered a superb menu and the food was exceptional. The peace and ambiance were a world away from the rush and tear outside
The quality of the afternoon tea was reasonable, the scones were particularly delicious, but not exceptional compared with many other establishments in Central London. They have made the best of temporary accommodation but of course it lacks any historic ambience. The restaurant was not busy and we were given a choice of tables, but It was disappointing that, despite our advanced reservation, a table with a view of the garden had not been reserved for us. The service needs significant improvement. Tea was served quickly but there was a long wait for the food which took no account of allergies which had been notified in advance. This was addressed on request but information on the contents of the sandwiches and cakes had to be sought rather than offered. Given the cost per head I would have expected to be offered extra hot water or tea during the service but again we had to seek out waiting staff to request this. It was also a shame that my guest was not given the complimentary ‘celebration plate’ offered to other tables although the staff were aware we were there to celebrate a birthday.
We felt a bit disappointed and ripped off. We booked for 2.45, and arrived slightly before that, and ordered afternoon tea at once. Whilst the drinks came almost immediately, the afternoon tea didn’t arrive til 3.30 with an apology after we’d chased. By 3.45, whilst we were half way through it, they had brought the bill and were telling us they closed at 4. The waitresses were clearly very keen to get everyone out ASAP so we felt quite rushed to finish and go. Not great when you’ve paid over £30 a head for afternoon tea as a special family celebration 😢
Nice place for a classic English Afternoon Tea.
A lovely place to dine for a special occasion. Prices are more than average which is expected given the restaurant's location. Food is tasty and cooked fresh to order. Recommended for meals and afternoon tea. Booking beforehand is essential.
Lovely lunch in lovely surroundings. We are two hours before our reservation but they accommodated us with a smile.
I brought my mum for her Christmas present. It was wonderful, we had a lovely time. Food was delicious too. Only complaint was the noise of workman outside, but it did not spoil the visit.
The staff were polite but massively understaffed. Slow service. Awful cakes, our booking was for 2:45 and kitchen closed at 3!!
The coffee tasted like dish water and they charger extra for any additional tea/coffee which is unlike any afternoon tea ive been too. Overall decor etc was really underwhelming too.
It was bit cold and noisy outside
A dirty napkin on the chair when we arrive...
poor quality food and drinks, cold ambient
I was very desapointed with the place
It was a lovely setting, quite pricey for what you get (we had breakfast) but lovely nonetheless. Staff were lovely and helpful.
This was a birthday surprise and was paired with visit to the palace.
The young waitress even got the kitchen to give a free cake on a chocolate written happy birthday plate. Brilliant.
The only criticism is that I found the sandwich fillings not really to my liking. Ham with mustard is not to everyone’s taste and the roasted vegetable one was a bit soft and squidgy. Having said that the cakes were fantastic especially the orange infused scones and cream.
With the renovations going on, the Orangery definitely feels a lot less special and unique. I will look forward to going back after everything is finished. It is just too loud and “cheap” of an environment for the price. As always, the food and tea quality have not declined, just the ambiance has been affected.
Staff friendly and polite but they need better training. We had to remind them to bring our wine after we finished our first course.They asked us if we wished to order desert befor receiving our main course.rushed us at 3.30 pm and had a quick desert brought with the bill. Had expected it to be special for my friend on a birthday treat but it was a bit chaotic even though restaurant quiet with only 4 tables
Disappointing afternoon tea.
Sandwiches although bread was soft and fresh fillings were uninspired
Scones were delicious warm light orange scented but flavour totally swamped by serving with strawberry jam
Cakes were ok but we had to ask what they were
Didn't feel the overall tea was value for money something like a quince jam might have been better with the scones
This restaurant is in the very beautiful Kensington Palace, my sister and I went there for lunch before a exhibition at the palace. We were warmly welcomed and the table and surroundings are lovely. We were a little late arriving but were sat down quickly and given menus. Within a short time we were asked to order but said we had not looked at the menu. After we had chosen it was hard to get the waitress to return even know I asked if we could order. When she did arrive, we explained we had timed tickets and were thinking we should leave as we were getting worried time. She was pleasant and assured us we could eat very quickly. We ordered waiting another ten minutes when the meal came it was nice, but I had to leave most of mine as It was too rushed. The manager kindly offered us a reduction which we accepted, however she repeatedly looked at her computer log stating that we had ordered and been served quickly. Ignoring the point that we had sat there for 20 minutes before being served. All were kind and welcoming but the problem was it was just one waitress who had multiple tables to serve which were attempting to order at the same time. It was poor value at £45.00 when I left stressed and hungry! My advice get there in plenty of time but the food was nice.