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The Pavilion at Kensington Palace, London,

The Pavilion at Kensington Palace

4.1
4.1
4300 Reviews
£26 to £40
British
The Orangery is now closed for refurbishment and we have relocated to the Pavilion just in front of the Orangery, surrounded by beautiful formal gardens in the grounds of Kensington Palace The Pavilion, a relaxed and elegant setting for breakfast or lunch and the only royal palace in London where you can enjoy a traditional afternoon tea. We have a birds eye view of the Sunken Garden and the wiggly walk, which you can enjoy from our covered terrace.

Kensington Palace is now closed for visits to prepare for the new exhibition and will reopen from 13th of December. The Pavilion Restaurant will be open as usual between Wednesday to Sunday, 10:00-16:00.

Permanently Closed

This restaurant is permanently closed.

Additional information

  • Dining style
    Casual Elegant
  • Price
    £26 to £40
  • Cuisines
    British, Afternoon Tea, Contemporary British
  • Hours of Operation
    Breakfast Wed–Sun 10:00–11:30 Afternoon Tea Wed–Sun 10:00–16:00 Lunch Wed–Sun 12:00–14:30
  • Phone number
    020 3166 6114
  • Payment Options
    AMEX, Mastercard, Visa
  • Dress Code
    Smart Casual
  • Area
    Kensington
  • Parking Details
    None
  • Public Transit
    Queensway Station<br /><br>Kensington High Street<br /><br>Bayswater
  • Additional
    Beer, Cocktails, Gluten-free Options, High Tea, Non-Smoking, Patio/Outdoor Dining, Patio/Outdoor Dining, Vegan, View, Wheelchair Access, Wine

What 4,300 people are saying

Overall ratings and reviews

4.1
4.1 based on recent ratings
  • 4.1Food
  • 4Service
  • 4.2Ambience
  • 3.7Value

NoiseModerate

4,295 Reviews
  1. RominaP

    London

    1 review

    1.0

    1 review

    Dined on 22 December 2023

    1. Overall 1
    2. Food 3
    3. Service 3
    4. Ambience 1
    Not happy with it at all.. old building, very dark.. not worth it. So dissappinted!!!!!

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  2. JessicaS

    London

    1 review

    3.0

    1 review

    Dined on 22 December 2023

    1. Overall 3
    2. Food 3
    3. Service 1
    4. Ambience 1
    The Pavilion is a purpose-built prefab/temporary structure and as such it is not what you’d expect from a dining experience at a royal palace. It has very poor lighting and the toilets are not great, nor are they properly maintained by staff. There is very little “royal ambience” in the Pavilion, other than being able to see the Palace through the windows. The service was poor. The entire time we were there, other than bringing the food and drinks, I don’t think a waiter came up to us once without me having to call for one. I had to get their attention to order, to ask for more tea, and for the bill. A couple of times I called someone and they didn’t come, so I had to call someone else. The place was not full. However, when they came over, the waiters were friendly, professional and well informed on the menu and ingredients. For example, the waiter who took our order was knowledgeable on what contained pork gelatine. The food was ok. The cakes were nice, the sandwiches were average, although they did make a plain cheese sandwich for my daughter when I asked, which I appreciated. They have a children’s tea which is ideal for kids. Overall, the value wasn’t great but that’s largely because of the venue, the toilets and the service. If the tea took place inside the palace, I believe the experience would have been better, and more worth the price, even if the service still wasn't the best.

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  3. Biltmorevisitor

    Western NC

    1 review

    5.0

    1 review

    Dined on 22 December 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Absolutely the best! I can’t imagine tea could be any better than here. The taste of the food was amazing. The tea was delicious. The service, by Chris, was exceptional! The value was great!

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  4. OpenTable Diner

    New York City

    2 reviews

    5.0

    2 reviews

    Dined on 21 December 2023

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    Punctual service, warm & welcoming staff and tranquil ambiance. I was worried of prior reviews about the tent but I’m glad we booked a reservation here (everyone has different expectations). I thought the setting was beautiful inside and outside. We sat for afternoon tea at 2pm so it was decently filled with other people and not crowded or loud. I would book here again for reliable booking and staff and a elegant & classy setting . 5/5 stars! ⭐️

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  5. OpenTable Diner

    London

    1 review

    3.0

    1 review

    Dined on 20 December 2023

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 3
    Nice crockery. Sandwiches were ok, scones were good, cakes looked good. Generally ok - probably a lot nicer in the summer but as an afternoon tea experience not the best

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  6. MariaK

    London

    1 review

    2.0

    1 review

    Dined on 17 December 2023

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 2
    Draughty room, arrived at 2.20pm for our 2.30pm booking to be told meal orders stop at 2.30pm, made the atmosphere awkward…. food arrived, small portions with dry turkey & limited potatoes, Mediocre food, in draughty setting, then ushered out at 4pm as they closed.

    1 person found this helpful

  7. EmmaH

    Surrey

    1 review

    3.0

    1 review

    Dined on 17 December 2023

    1. Overall 3
    2. Food 4
    3. Service 5
    4. Ambience 4
    We went for my mum's 60th birthday, the sandwiches were nice the scones were rather small and a bit overcooked. And the cakes were also a bit dry. I found the pastry to be too thick too. So due to this I found the cost was overpriced for the afternoon tea. Also the menu had not been updated on the website, so my sister was planning on having the charcuterie board, to find they no longer served this. She ended up having a plate of four finger sandwiches at the price of £14.50 for essentially two slices of bread minus the crust and some filling. I found the walls were not great as we could hear the kitchen very loudly and although the loos seemed far away, we constantly heard the hand dryer in use. On the plus the staff were lovely, attentive and helpful when we turned up early to our booking.

    1 person found this helpful

  8. JaniceW

    London

    3 reviews

    5.0

    3 reviews

    Dined on 17 December 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    everything from the food to the service exceeded my expectations. I would highly recommend Kensington Palace Pavilion, especially for a special occasion meal.

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  9. MelissaC

    London

    1 review

    1.0

    1 review

    Dined on 17 December 2023

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 4
    I have allergies and dietary restrictions. I called every day from the day I arrived in London, I also emailed them several times. I never received any response. My daughter and I show up and I spoke to the waiter about it. He insisted that they could accommodate our gluten and dairy free restrictions. I will say it is fair that I did not go into my allergies. However, I eat out all the time and know how to avoid my allergens. Everything is served and I request a cucumber sandwich to replace the egg salad, as I can eat eggs baked in pastries but not eggs by themselves. The waiter leaves and comes back and takes our serving tray. He proceeds to blame me for not telling him about my allergies and says he has to talk to the chef. The waiter comes back and says I can’t drink the tea and he cannot serve me anything. Now my daughter is extremely upset and I am disgusted. I did the proper thing and tried to discuss my concerns. The Pavilion at Kensington just never responded and now I will never have afternoon tea in England. So disappointing.

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  10. OpenTable Diner

    New York City

    16 reviews

    vip
    5.0

    16 reviews

    Dined on 17 December 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    High tea was an classic British cultural experience

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  11. Fitz

    Washington DC

    6 reviews

    5.0

    6 reviews

    Dined on 16 December 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Thank you for making my friend’s 50th birthday celebration special.

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  12. HeatherD

    Birmingham

    6 reviews

    5.0

    6 reviews

    Dined on 16 December 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Lovely food in a calm pleasant environment . Superb service by Chris and a special little treat for my husband's 70th birthday. It was a lovely experience away from the mad chaotic crowds of Central London.

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  13. OpenTable Diner

    London

    1 review

    5.0

    1 review

    Dined on 10 December 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Afternoon tea at Kensington Palace was a very special event. The food, service and ambiance were outstanding. I won’t hesitate to have tea at the palace the next time I visit London.

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  14. SweedaL

    Exclusive

    2 reviews

    5.0

    2 reviews

    Dined on 9 December 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Everyone enjoyed it. Lovely even though architecture was temp. Can’t wait to go back to the orangery once it is open!

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  15. OpenTable Diner

    London

    1 review

    5.0

    1 review

    Dined on 3 December 2023

    1. Overall 5
    2. Food 4
    3. Service 2
    4. Ambience 5
    Good experience and vibe with nice view , i recommend this is place

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  16. OpenTable Diner

    London

    1 review

    2.0

    1 review

    Dined on 2 December 2023

    1. Overall 2
    2. Food 1
    3. Service 5
    4. Ambience 1
    The food was less than average for the price we paid, I don’t recommend it for anyone, the place is normal and same as any other coffee or to be more clear, other coffee shops are better. Paying 46 pound per person is not worth it for the food

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  17. KatieS

    San Diego

    1 review

    4.0

    1 review

    Dined on 2 December 2023

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 2
    Every thing was great except for we were freezing while having our tea. Cold air was coming in through the next to us.

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  18. OpenTable Diner

    London

    1 review

    5.0

    1 review

    Dined on 30 November 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Food an atmosphere were great, but our server was outstanding. We had a table with multiple food sensitivities and our Greek server (sorry I missed his name), was phenomenal in conversation and helping to recommend options. Would definitely return because of the fantastic service!

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  19. samfam

    Calgary

    5 reviews

    5.0

    5 reviews

    Dined on 29 November 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 3
    An excellent afternoon tea! The food and service couldn't have been better. It would have only been better if we had been here in the summer when the gardin was is bloom and if we had been able to have our tea in the Orangery.

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  20. OpenTable Diner

    London

    1 review

    2.0

    1 review

    Dined on 26 November 2023

    1. Overall 2
    2. Food 3
    3. Service 3
    4. Ambience 1
    A bit chilly and no atmosphere (no christmas decoration) No luxurious feel at all Okay food, kind Staff but took a while to be able to order

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  21. OpenTable Diner

    London

    1 review

    3.0

    1 review

    Dined on 26 November 2023

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 1
    It was nice, but really expensive. We had a nice time, but the waiter was not always understandable + the food was good but not really worth the money. Also we had in mind that the afternoon tea would be in the actual kensington palace but it was in a tent next to it

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  22. Eliza

    London

    9 reviews

    4.0

    9 reviews

    Dined on 26 November 2023

    1. Overall 4
    2. Food 3
    3. Service 5
    4. Ambience 5
    There is an elegance and calm about eating at The Pavilion which makes it a delightful place in which to meet friends. The piano background music is pleasant and not obtrusive. The service there is always good but on this occasion I particularly appreciated the swift way in which our waiter rescued me from having spilt my glass of red wine over the table and the floor. It was very pleasant earlier in the year sitting outside for coffee and croissants.

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  23. EmanuelC

    London

    1 review

    5.0

    1 review

    Dined on 25 November 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Relaxed, good food and nice ambience. Afternoon tea very well presented. Excellent service

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  24. ChristinaK

    London

    1 review

    1.0

    1 review

    Dined on 25 November 2023

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 1
    Not worthy. Very touristic and pricey. The service was terrible and the room was cold.

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  25. LynnJ

    London

    1 review

    4.0

    1 review

    Dined on 24 November 2023

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 5
    We had a lovely afternoon tea for our daughter’s 40th birthday celebration. The china and table setting was beautiful, each tier held the most delectable and delightful offerings, and the service was impeccable. The cost may be prohibitive unless for a special occasion. The only disappointment was that the outside pavilion gave no indication you were in Kensington Palace, other than the walk past Diana’s garden. All in all a lovely experience!

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  26. Josie

    London

    1 review

    2.0

    1 review

    Dined on 24 November 2023

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 2
    An okay experience, the ladies loo needs a good clean, quite disappointing.

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  27. DinaD

    Philadelphia

    1 review

    2.0

    1 review

    Dined on 18 November 2023

    1. Overall 2
    2. Food 5
    3. Service 5
    4. Ambience 5
    I totally enjoyed the high tea at this beautiful place! The food was delicious and the service was excellent! Everyone was very friendly and helpful. The large windows in this place looked right out to the gardens and the palace.

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  28. MelindaH

    Denver

    3 reviews

    5.0

    3 reviews

    Dined on 17 November 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    Great food and service. Wish the orangery itself wasn't closed but the pavilion had the same great food and service.

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  29. AndeeNeve

    Salt Lake City

    1 review

    5.0

    1 review

    Dined on 16 November 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Very delicious tea and food. The service was great and the staff was very kind.

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  30. SarahS

    New York City

    1 review

    5.0

    1 review

    Dined on 15 November 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    A delightful treat with helpful, lovely service! Would highly recommend for a special moment in London!

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  31. Felipe

    London

    1 review

    5.0

    1 review

    Dined on 15 November 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    The Ravioli dish could definitely havea bigger amount of ravioli, since it doesn't even have meat.

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  32. Felicitas

    Los Angeles

    1 review

    1.0

    1 review

    Dined on 11 November 2023

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 1
    We had a booking at 2.30 pm and expected the slot to be two hours. We were not told (by the receptionist) that we would have to leave at 4 pm. Three of us were late, so in fact the restaurant told us after 1 hour, and after just having ordered huge amounts of food, that we had to leave. When we told the restaurant that we - at least - wanted to finish our meal in peace, we were threatened with security and with the prospect of escorting us out. Never in my whole life have I experienced such an appalling, contemptuous conduct towards a paying guest. I will never set foot in this etablissement again and I really, really cannot recommend this restaurant.

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  33. BirgittaW

    London

    1 review

    4.0

    1 review

    Dined on 11 November 2023

    1. Overall 4
    2. Food 3
    3. Service 4
    4. Ambience 4
    Most of all we loved to sit in this area, next to the beautiful garden and the majestic Castle.

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  34. JeanW

    London

    1 review

    5.0

    1 review

    Dined on 8 November 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    I took my 19 year old granddaughter and it was her first time in London. The High Tea was a wonderful experience and we enjoyed every minute. Our waiter was Chris and he took the time to explain “tea time” to my granddaughter. She loved the attention and I was grateful. An overall beautiful thing to do that is the total London experience.

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  35. MoiraL

    London

    2 reviews

    4.0

    2 reviews

    Dined on 8 November 2023

    1. Overall 4
    2. Food 3
    3. Service 3
    4. Ambience 4
    Although the food was probably as was served at a Royal Tea party, i would preferred a larger selection of savoury items and not just sandwiches. Maybe only 1 scone. I was very surprised that the tea wasn't leaf tea, but teabags

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  36. KevinA

    London

    1 review

    5.0

    1 review

    Dined on 5 November 2023

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5
    We had a fantastic afternoon tea, much better than Fortnum Masons

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  37. MartinR

    London

    1 review

    1.0

    1 review

    Dined on 4 November 2023

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    I saw when we turned up to the shack not really a pavilion! I would never pay £46 pp to sit in the pavilion?? Did not sit there long enough to order!!

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  38. BabitaP

    London

    1 review

    2.0

    1 review

    Dined on 4 November 2023

    1. Overall 2
    2. Food 2
    3. Service 3
    4. Ambience 4
    The quality of food and the service has comparatively gone down. The English breakfast tea had no flavour of tea at all.

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  39. HHhhh

    London

    1 review

    3.0

    1 review

    Dined on 1 November 2023

    1. Overall 3
    2. Food 4
    3. Service 4
    4. Ambience 3
    Afternoon Tea is not really value for money as a concept! However all we got was very well prepared and good taste and excellent service !

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  40. JenniferL

    Kansas City

    1 review

    3.0

    1 review

    Dined on 30 October 2023

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 2
    Pricey for what you get. Dishware was pretty. Top tier pastries were small and seemed a little stale. The place could use a decorative update.

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FAQs

The Pavilion at Kensington Palace is rated 4.1 stars by 4300 OpenTable diners.

Permanently Closed

This restaurant is permanently closed.

Google Map for The Pavilion at Kensington Palace

Kensington Palace Gardens, Kensington Gardens, London, W8 4PX

Additional information

  • Area
    Kensington
  • Hours of Operation
    Breakfast Wed–Sun 10:00–11:30 Afternoon Tea Wed–Sun 10:00–16:00 Lunch Wed–Sun 12:00–14:30
  • Price
    £26 to £40
  • Cuisines
    British, Afternoon Tea, Contemporary British
  • Dining style
    Casual Elegant
  • Dress Code
    Smart Casual
  • Parking Details
    None
  • Public Transit
    Queensway StationKensington High StreetBayswater
  • Payment Options
    AMEX, Mastercard, Visa
  • Additional
    Beer, Cocktails, Gluten-free Options, High Tea, Non-Smoking, Patio/Outdoor Dining, Patio/Outdoor Dining, Vegan, View, Wheelchair Access, Wine
  • Privacy Policy
  • Terms of Use
  • Cookies and Interest-Based Ads
  • Cookie Preferences
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