The Pavilion at Kensington Palace
Monday - Sunday: 10am - 11.30 am
Monday - Sunday: 12-2 pm
Monday - Sunday: 12pm- 6pm
Kensington High Street
This was not my favourite afternoon tea. After being seated we had to call a staff member over after about 20 mins just to get a drink and order our food !!! When the food arrived however it was lovely. We had finished our food for a good while and had to get their attention again to get our bill. Which was a silly price. We chose to have the sparking rose afternoon tea for 2 people at £36 pp yet was charged £114. I did try to contact them via email but automatically goes to pay pal for some reason. Zbit disappointed with charges added and service on the day even though it was quiet.
Amazing afternoon tea! Delicious scones and cream was the highlight!
I had Lunch here after visiting Kensington Palace. We sat outside as it was a lovely day and had a very nice lunch. The food choice on the menu was very good and both our meals were very nice. The waitress who served us was very friendly and helpful. My only complaint was that my order was not correct as only one of the meals was the one I ordered! This meant that I had to wait another 15 mins for it to be put right by which time my wife had finished her meal so in effect we ate separately! We were not given the option of taking BOTH meals away so that they could be brought back out together. As this was a special occasion (Wedding Anniversary) I was very disappointed that we ended up not eating our meals together. The waitress was very apologetic and gave us both a complimentary drink but it still spoilt the occasion.
This is a hopefully temporary replacement for the Orangery and a decent option, given the circumstances. But I long for the old venue to open again.
The service was awful. Loads of waiting staff but none of them seemed to be that bothered about the customers. Waited over half an hour for our food at which point I begged for some bread. 3 recently defrosted rolls were then delivered (after I chased them up) with no butter. Food was average. A bit like a decent school dinner. This was meant to be a special treat for my aunties. I actually felt embarrassed. I wont be returning...
The Orangery is beautiful, look forward to it re-opening. The marquee that is in it's place for the next two years is not worth visiting. It is expensive to sit in a marquee, the marquee is overly hot and is very loud. There are many more enjoyable and less expensive places in the area
Some of the worst service ever. I told the manager about the experience, and she said I was right. She offered to have us return and to cover the cost, but I refuse to come back. Go somewhere else.
Beautiful place right next to Kensington Palace. The setting and ambience was lovely, the staff was friendly and attentive and the afternoon tea was really nice.
A very nice tea given as a voucher for my birthday. Had thought I was going to The Orangery. Was very pleasant but lacking character. Lovely to do after seeing the Diana exhibition.
The service was excellent. The only downside was the flies, but we were given a fresh scone, desert and sandwiches to take away. Will definitely be back again
Nice place for afternoon tea. We really enjoyed ourselves. Best to book ahead, although when we went (4p on a Sunday afternoon), there were other tables available.
Lovely experience!! Very friendly staff!! We were there for a very nice afternoon tea!
The pavilion was a bit of a disappointment for my friend and I, since we had great expectations about an afternoon tea this close to a royal place.
The orangery was not available, because of renovation work, so the decor was not as charming. The food was not awful, but it had nothing out of the ordinary. I willingly admit that my standards are pretty high, being a French foodie.
The tea and the service, however, were more than correct. I am certainly not used to have my napkin placed on my lap by someone else!
Very nice place, good service and lovely atmosphere. A very "posh" tea time for out of towners
We enjoyed a very relaxed and tasty afternoon tea overlooking Kensinton Palace in this more than adequate temporary space (the Orangerie is being renovated). The service was unobtrusive and friendly and the food was very nice. Not as posh as some afternoon teas available in London but then not as pricey either. Highly recommended.
I came from Montreal on vacation and had previously been to the actual Orangery location. I was not aware that the pavillon was undergoing renovations though the setup in the temporary arrangement is okay, the essence of the place I remember with the dome was missing along with the true Colors of Kensington Palace
The tea service was excellent and staff beyond friendly. The Pavilion was very nice but not as beautiful as the original Orangery. Would definitely recommend going but prefer the more elegant feel to the Orangery.
Amazing ambience, you are literally having an afternoon tea at the Queen's palace. Well, almost literally :-)
We really enjoyed the food and the view. However the ambience and the building are second best in comparison to the Orangerie.
The charm was lost. Before the Pavilion is rebuilt I wouldn’t come back. The sandwiches and small cakes could do with a touch of today and some taste. Tea was good but the rest not so good anymore
Afternoon tea was very good. The renovation location lacks charm, but the gardens outside and beautiful day helped. The staff was outstanding: attentive, courteous, and very professional.
The service was atrocious. I have been there before for high tea years ago and while it wasn’t the best high tea I’ve been too, it was pleasant. Now, that is not the case. They were not prepared for our reservation, it took someone 20 MIN before coming to our table to get our orders and drinks, and then the food didn’t come out for an additional 30 minutes and it was lackluster.
Really enjoyed our lunch, staff helpful and welcoming
We were greeted with a smile and a friendly welcome.
The table setting was very posh. Lovely Royal chinaware.
The service was excellent and the breakfast we had was delicious.
We were presented with a “Happy Anniversary “ plate with Chocolate Brownie and berry fruits on it as a surprise for our Anniversary celebration. This made it even more extra special.
We really enjoyed the experience and would definitely go back again and recommend to friends and family.
Felt because we were booked in last that the service was lacking and then we were rushed out for closing. But this could have been speedier if service was faster.
Overall the experience was very good. However, there was an American lady on the next table on her mobile phone switched on so that you could hear the person talking to her. At no time did the staff politely ask her to turn off the phone speaker so this disturbed our conversation as we could hear hers - she did this a number of times. This is not acceptable when the atmosphere is quiet and you are creating a more refined experience.
Went here for lunch. I expected it to be very busy and noisy but it was actually quite calm. Food was good and service and price reasonable. Could watch the tourists walking by.
The Pavilion was our second stop in London (right after the Palace). The setting had a temporary put together feel which made it a less than formal atmosphere for what it should be. We enjoyed afternoon tea here and would say that it was ok. The sandwiches lacked flavor and there was no option for which sandwiches you could try. The tea was good, but its hard to mess up tea. For the price of the whole affair, I would not recommend coming here.
Disappointment! I read some other reviews that the service was not good - the service for us was actually very good. It was the food that was not good. We had afternoon teas and ended up leaving some of the sandwiches and most of the pastries because they weren't worth eating. The venue was also disappointing. I think if it was a nice day, eating outside in the patio area might be nice, but it was rainy and we were basically eating inside a big tent with no view but some shrubs.
Not much variety in food or teas.
Service was good.
I booked a table well in advance for my daughter in law and granddaughter. Sadly the Orangery is now closed so they have substituted a marquee.
The Tea was not value for money. My Grandaughter asked for a glass of water. It came in a glass and no sign as whether it was tap or bottled, we asked for a large glass and would have expected a bottle to be placed with it. We were charged £3.50 for this glass of water. I didn’t mention at the time as I would not want my guests to feel awkward. It felt we were ripped off tourists!
We had the afternoon tea. We had to wait, with an ever increasing queue behind us, for someone to show us to our table. The restaurant was nowhere near full at the time - it appeared that we had to wait until they were ready to seat us, but then the table was not ready and was never laid properly - there were two plates and knives on the table with one cup and saucer, presumably left from the previous occupants. The waitress brought another teacup when she brought the food, but we had to ask for napkins. Sandwiches were varied but the filling was sparse and some were a little dry. Scones, jam and cream were good but the cakes were not particularly interesting. We were not offered refills of anything. Our waitress was very friendly, but not particularly effective. All in all a bit disappointing - I expected better.
It was our wedding anniversary so we decided to celebrate our afternoon tea at the iconic London location.
Superb tea, lovely staff and a great atmosphere. We are hoping to come back next year probably with friends.
Waited ages to be shown a table despite having a reservation for lunch & it being less than a third full. Once seated our waitress was great but had to ask for cutlery as none on table!
Beautiful breakfast with my teen daughter. Ambience, food, and service all excellent. Lonalisa was a fabulous server!
I’m so happy to visit here with my sister. This place makes our travel more graceful.
Absolutely horrible. A tourist trap! It was expensive and not worth it at all. We had high-tea there and it was frankly sub-par on every level!
Welcome was good and fast. Service was slow. Had to remind the waitress to bring water twice.
Wasps was an issue.... even inside. We couldn’t sit out on the terrace due to wasps.
They should use candles or citronella to keep them off tables!
Overall the sandwiches and scones were nice. Value for money- questionable.
Enjoyable lunch in comfortable surroundings with good service
We were seated quickly and water was brought to the table. Our food and drink order was taken promptly. After 15 minutes I tried to attract the attention of the waiting staff to no avail. By this time other tables had been seated and served drinks and very shortly their food. After 40 minutes we managed to speak to a staff member who said they would find our waitress. She quickly appeared,apologised, and asked what our
drink order was and said that they were having system problems. A further 5 minutes passed before our
drinks arrived, lipstick stained glass included. The food arrived,50 minutes after ordering, and was fine
although we had both lost our appetites by then. The waitress asked how she could make amends and I
replied by saying she could 'comp' the drinks, a beer and an elderflower cordial. She knocked 10% off
but added 12.5% discretionary service charge. I asked her to remove that too which she did. The
waitress did apologise further for the system problem but it did seem to only be us as all the tables
around us had been served and the restaurant was not busy. There seemed to be a lack of management
and I have never felt so disappointed at a restaurant.