The orangery was not the venue as shown in pictures. We were seated in a prefabricated wedding salon type of place. The menu was poor, service was poor, there was nothing on the menu for the kids. The ambiance was nothing like the old orangery. I understand that the old building was being renovated but it has to be noted somewhere, pictures of the restaurant must be changed. The manager also said the renovations will take 2 years. The overpromise and underdelivery must be corrected.
The food is so so .It is not to much and delicious. The price is too expensive. I think it is not worth the price.
Wow way too much money for so little food. We will not be back.
A good place, very friendly and lovely. Delicious tea and cakes.
The ambience it is really nice, the food was good, the price is a bit expensive for what you are given. I was a bit disapointed, I wanted the afternoon tea, they serve the tea and 15 minutes later they bring the pastry, it is only details but I was expecting the best of the best.
Great traditional afternoon tea! Came to the orangery after visiting Kensington Palace Diana exhibit. Great place- bright and airy. They are closing for a while soon so make sure the get in as soon as you can!
Place needs urgent renovation. We went there for tea. Sandwiches were ok, sweets were poor. Nothing was good enough to worth de 28 pounds value...
It was a lovely restaurant in all aspects!
Great to try
Very impressed with the level of service and food quality. Perfect place for special occasion or afternoon tea. Kids frendly.
I was very disappointed with my experience. The only perk of having tea here is, as a tourist, you are easily able to visit the Kensington Palace before tea (which is located right next to The Orangery). If you are a first-time visitor I 100% recommend afternoon tea at Cafe Royal Hotel. The service, ambiance, and quality of food is much better - while the price is similar. Cafe Royal Hotel also gives you as many pots of tea, finger sandwiches, and goodies you can fit in your tummy!
My friend and I were visiting London and knew we wanted to have a special afternoon tea while there. We searched many places online before landing on the Orangery, and we were so happy with our decision! The Orangery is right next to Kensington Palace, which makes it the perfect place for a royal afternoon tea. The sandwiches, scones, treats, and tea were all delicious, and the service was prompt. The china and indoor decorations were beautiful. I would absolutely recommend the Orangery for anyone wanting a special afternoon tea experience.
Our fun, brunch/lunch go to place in London for a combined stroll in the park and elegant dining experience.
The food was my favorite meal I had after over a week in London. The service was wonderful. Tea, was the best I've ever had. The venue is in a wonderful location, however my only criticism is the room is a bit bare. Beautiful window, high ceiling, great bones, but for such a large room it felt very bare as far as decor. Empty.
What a wonderful experience! The grounds are beautiful, service was fabulous, staff was friendly and attentive and the food was delicious! Our trip to London would not have been complete without our afternoon tea at The Orangery.
I was there for an afternoon tea and was very disappointed that I was only allowed to select one tea (!) normally you can have several. Also, the tea pot did't come with a tea strainer so the tea leaves were in the pot with the hot water. That means if you don' t drink fast enough the tea gets stronger and stronger. In this location I expect a proper afternoon tea and knowledge how to serve tea. I won't recommend and go to The Orangery again it's not worth the price!
Excellent service by charming, friendly waitress. Afternoon tea was delicious and sufficient, served in relaxed surroundings.
We had a lovely Afternoon Tea at the Orangery at Kensington Palace on New Year's Eve that our whole family enjoyed. The tea was perfect (you get an individual pot that lasts for about 3 cups), the food was all we had hoped for (and there was plenty!) and the staff was friendly, although they gave a bit of a busy impression. Both the Orangery indoors and the outdoors with the Kensington Palace and Gardens felt very sophisticated and worthy a visit when celebrating something. A great, slightly more budget-friendly alternative to the fanciest spots in London!
I visited Kensington Palace on Dec 31st 2017, so might as well had my first English Afternoon tea at The Orangery both for efficiency and historical reason. Staff were friendly and helpful. I love the overall experience.
Excellent afternoon tea and service. We were pleased to take advantage of this lovely place before it closed.
We had a wonderful experience at The Orangery. We chose to have an Afternoon Tea and it was absolutely delicious. The service was excellent and the ambience was delightful. Overall, we had a great time and would recommend to all.
Came here with my parents on new year eve for afternoon tea. For the price and the atmosphereit's definitely value for money.
Lovely fresh scones & tea, atmosphere was a bit disappointing.
Afternoon tea was great!
A beautifully prepared and wonderfully served afternoon tea in an elegant and hospitable environment. I would recommend it anytime.
Really lovely setting makes a meal there very special. Food is excellent and good value for money. Staff are very efficient and friendly.
A beautiful place to sit and take tea with my best friend. The Orangery is light and airy and we had an amazing view over the Kensigton Gardens, allowing us to people watch as we dined on delicious sandwiches , tasty scones with jam and cream, a light mousse and selection of cakes. So much food we had to sneak some out to save for later! Totally recommend this experience. It may be a little expensive but as a special one off treat, its so worth it.
We had a delicious afternoon tea at the Orangery, but the big disappointment was we ordered 3 extra scones (for our children), and they charged us £19.00 extra. Very disappointing!
Overall disappointing. I was expecting a very classy afternoon tea; it wasn't. I had left a message saying it was for a ten-year-old girl's birthday but there was no mention of it. We then enjoyed our tea and dry sandwiches over wobbly tables with teapots yellowed by the glue applied over and over again. And to top it of, we had to run outside in the cold to reach smelly toilets. On the plus side, it was not raining.
Very over priced for ordinary food and tea. Table had a couple of hairs on it. Could be cleaner with better food and price.
Tea at Kensington Palace! What a treat! Delightful!
The food was so so. But you get what you pay for. Disappointing
We arrived 10 mins early and staff made us wait outside in the wind, rain and sleet until exactly 10am. There was no ambience and b breakfast was very average.
excellent all round , good food , excellent service . our waitress was outstanding
The atmosphere was quite nice with suitable Christmas decorations reflecting the season. The service was excellent however the afternoon tea was fairly lack lustre and certainly didn’t represent good value for money.
My son and I were visiting London from the United States and I had wanted to book a tea that was budget friendly, kid friendly and a bit causual as we were busy sightseeing during the winter holiday and we were in walking boots and many warm layers. The tea did not disappoint! The staff were welcoming as we came in a bit earlier than our reservation and they sat us quickly. The Orangery is a beautiful historic building with beautiful moudings and high ceilings and the interior is full of light and elegant at the same time which is nice if you are dressed up more formally. The tea itself was fine and the tiered silver stand were filled with the perfect amount of pretty finger sandwhiches and desserts for myself and my teenage son. The only thing I noticed was one of the cucumber sandwhiches a was a tad wet on the bottom from sitting too long.
A special place to make you and your friends feel special
I like the place, but thought we would have more christmas atmosphere, so I was a little bit disappointed....I have Bern herr in dommertime and i love the Place.
This place is much improved lately. We had lunch and we were happy with the food and especially the friendly service. Nice place to take overseas guests. Will return.
Very nice, glad we did it.