The Pavilion at Kensington Palace

4.1
2401 reviews
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£26 to £40
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British
Top tags:
  • Afternoon Tea
  • Special Occasions
  • Afternoon Coffee
The Orangery is now closed for refurbishment and we have relocated to the Pavilion just in front of the Orangery, surrounded by beautiful formal gardens in the grounds of Kensington Palace The Pavilion, a relaxed and elegant setting for breakfast or lunch and the only royal palace in London where you can enjoy a traditional afternoon tea. We have a birds eye view of the Sunken Garden and the wiggly walk, which you can enjoy from our covered terrace.
Dining Style
Casual Elegant
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Cuisines
British
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Hours of Operation
Breakfast:
Monday - Sunday: 10am - 11.30 am
Lunch:
Monday - Sunday: 12-2 pm
Afternoon Tea
Monday - Sunday: 12pm- 6pm
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Phone number
020 3166 6113
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Payment Options
AMEX, MasterCard, Visa
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Dress Code
Smart Casual
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Public Transit
Queensway Station

Kensington High Street

Bayswater
Additional
High Tea, Non-Smoking, Outdoor dining , Wheelchair Access
What 2401 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.1based on recent ratings
4.0
food
4.1
service
4.1
ambience
3.7
value
Noise · Quiet
80% of people would recommend it to a friend
5
4
3
2
1
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S
London
1 review
Dined 3 days ago
Overall 2food 4service 1ambience 4

This was not my favourite afternoon tea. After being seated we had to call a staff member over after about 20 mins just to get a drink and order our food !!! When the food arrived however it was lovely. We had finished our food for a good while and had to get their attention again to get our bill. Which was a silly price. We chose to have the sparking rose afternoon tea for 2 people at £36 pp yet was charged £114. I did try to contact them via email but automatically goes to pay pal for some reason. Zbit disappointed with charges added and service on the day even though it was quiet.

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MR
1 review
Dined 3 days ago
Overall 5food 5service 3ambience 4

Amazing afternoon tea! Delicious scones and cream was the highlight!

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JG
London
2 reviews
Dined 3 days ago
Overall 4food 4service 4ambience 5

I had Lunch here after visiting Kensington Palace. We sat outside as it was a lovely day and had a very nice lunch. The food choice on the menu was very good and both our meals were very nice. The waitress who served us was very friendly and helpful. My only complaint was that my order was not correct as only one of the meals was the one I ordered! This meant that I had to wait another 15 mins for it to be put right by which time my wife had finished her meal so in effect we ate separately! We were not given the option of taking BOTH meals away so that they could be brought back out together. As this was a special occasion (Wedding Anniversary) I was very disappointed that we ended up not eating our meals together. The waitress was very apologetic and gave us both a complimentary drink but it still spoilt the occasion.

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CL
1 review
Dined 5 days ago
Overall 3food 3service 3ambience 3

This is a hopefully temporary replacement for the Orangery and a decent option, given the circumstances. But I long for the old venue to open again.

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RG
London
2 reviews
Dined 5 days ago
Overall 1food 2service 1ambience 1

The service was awful. Loads of waiting staff but none of them seemed to be that bothered about the customers. Waited over half an hour for our food at which point I begged for some bread. 3 recently defrosted rolls were then delivered (after I chased them up) with no butter. Food was average. A bit like a decent school dinner. This was meant to be a special treat for my aunties. I actually felt embarrassed. I wont be returning...

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CD
London
2 reviews
Dined 5 days ago
Overall 2food 3service 3ambience 1

The Orangery is beautiful, look forward to it re-opening. The marquee that is in it's place for the next two years is not worth visiting. It is expensive to sit in a marquee, the marquee is overly hot and is very loud. There are many more enjoyable and less expensive places in the area

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NM
San Francisco
2 reviews
Dined 6 days ago
Overall 1food 1service 1ambience 5

Some of the worst service ever. I told the manager about the experience, and she said I was right. She offered to have us return and to cover the cost, but I refuse to come back. Go somewhere else.

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AM
London
1 review
Dined on 13 September 2018
Overall 5food 4service 5ambience 5

Beautiful place right next to Kensington Palace. The setting and ambience was lovely, the staff was friendly and attentive and the afternoon tea was really nice.

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JM
London
2 reviews
Dined on 11 September 2018
Overall 4food 4service 4ambience 3

A very nice tea given as a voucher for my birthday. Had thought I was going to The Orangery. Was very pleasant but lacking character. Lovely to do after seeing the Diana exhibition.

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OT
London
1 review
Dined on 10 September 2018
Overall 5food 5service 5ambience 5

The service was excellent. The only downside was the flies, but we were given a fresh scone, desert and sandwiches to take away. Will definitely be back again

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JM
1 review
Dined on 9 September 2018
Overall 5food 5service 5ambience 5

Nice place for afternoon tea. We really enjoyed ourselves. Best to book ahead, although when we went (4p on a Sunday afternoon), there were other tables available.

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OT
London
1 review
Dined on 9 September 2018
Overall 5food 5service 4ambience 4

Lovely experience!! Very friendly staff!! We were there for a very nice afternoon tea!

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OT
1 review
Dined on 8 September 2018
Overall 2food 2service 3ambience 1

The pavilion was a bit of a disappointment for my friend and I, since we had great expectations about an afternoon tea this close to a royal place.
The orangery was not available, because of renovation work, so the decor was not as charming. The food was not awful, but it had nothing out of the ordinary. I willingly admit that my standards are pretty high, being a French foodie.
The tea and the service, however, were more than correct. I am certainly not used to have my napkin placed on my lap by someone else!

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SD
1 review
Dined on 8 September 2018
Overall 5food 5service 5ambience 5

Very nice place, good service and lovely atmosphere. A very "posh" tea time for out of towners

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EJ
1 review
Dined on 7 September 2018
Overall 5food 5service 5ambience 5

We enjoyed a very relaxed and tasty afternoon tea overlooking Kensinton Palace in this more than adequate temporary space (the Orangerie is being renovated). The service was unobtrusive and friendly and the food was very nice. Not as posh as some afternoon teas available in London but then not as pricey either. Highly recommended.

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DC
1 review
Dined on 7 September 2018
Overall 4food 4service 4ambience 4

I came from Montreal on vacation and had previously been to the actual Orangery location. I was not aware that the pavillon was undergoing renovations though the setup in the temporary arrangement is okay, the essence of the place I remember with the dome was missing along with the true Colors of Kensington Palace

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d
Phoenix
1 review
Dined on 7 September 2018
Overall 5food 5service 5ambience 4

The tea service was excellent and staff beyond friendly. The Pavilion was very nice but not as beautiful as the original Orangery. Would definitely recommend going but prefer the more elegant feel to the Orangery.

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a
San Francisco
60 reviews
Dined on 6 September 2018
Overall 5food 4service 5ambience 5

Amazing ambience, you are literally having an afternoon tea at the Queen's palace. Well, almost literally :-)

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GM
London
1 review
Dined on 5 September 2018
Overall 5food 5service 5ambience 1

We really enjoyed the food and the view. However the ambience and the building are second best in comparison to the Orangerie.

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CH
Norway
1 review
Dined on 2 September 2018
Overall 2food 2service 4ambience 1

The charm was lost. Before the Pavilion is rebuilt I wouldn’t come back. The sandwiches and small cakes could do with a touch of today and some taste. Tea was good but the rest not so good anymore

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DR
1 review
Dined on 2 September 2018
Overall 4food 4service 5ambience 4

Afternoon tea was very good. The renovation location lacks charm, but the gardens outside and beautiful day helped. The staff was outstanding: attentive, courteous, and very professional.

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r
Washington DC
1 review
Dined on 2 September 2018
Overall 1food 2service 1ambience 1

The service was atrocious. I have been there before for high tea years ago and while it wasn’t the best high tea I’ve been too, it was pleasant. Now, that is not the case. They were not prepared for our reservation, it took someone 20 MIN before coming to our table to get our orders and drinks, and then the food didn’t come out for an additional 30 minutes and it was lackluster.

NEVER AGAIN!

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V
London
2 reviews
Dined on 1 September 2018
Overall 5food 5service 5ambience 5

Really enjoyed our lunch, staff helpful and welcoming

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AJ
1 review
Dined on 1 September 2018
Overall 5food 5service 5ambience 5

We were greeted with a smile and a friendly welcome.
The table setting was very posh. Lovely Royal chinaware.
The service was excellent and the breakfast we had was delicious.
We were presented with a “Happy Anniversary “ plate with Chocolate Brownie and berry fruits on it as a surprise for our Anniversary celebration. This made it even more extra special.
We really enjoyed the experience and would definitely go back again and recommend to friends and family.

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CJ
1 review
Dined on 30 August 2018
Overall 3food 5service 1ambience 3

Felt because we were booked in last that the service was lacking and then we were rushed out for closing. But this could have been speedier if service was faster.

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CW
1 review
Dined on 30 August 2018
Overall 4food 4service 4ambience 2

Overall the experience was very good. However, there was an American lady on the next table on her mobile phone switched on so that you could hear the person talking to her. At no time did the staff politely ask her to turn off the phone speaker so this disturbed our conversation as we could hear hers - she did this a number of times. This is not acceptable when the atmosphere is quiet and you are creating a more refined experience.

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B
London
1 review
Dined on 30 August 2018
Overall 4food 4service 3ambience 4

Went here for lunch. I expected it to be very busy and noisy but it was actually quite calm. Food was good and service and price reasonable. Could watch the tourists walking by.

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JG
Seattle
5 reviews
Dined on 29 August 2018
Overall 4food 3service 3ambience 2

The Pavilion was our second stop in London (right after the Palace). The setting had a temporary put together feel which made it a less than formal atmosphere for what it should be. We enjoyed afternoon tea here and would say that it was ok. The sandwiches lacked flavor and there was no option for which sandwiches you could try. The tea was good, but its hard to mess up tea. For the price of the whole affair, I would not recommend coming here.

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J
New Mexico
1 review
Dined on 26 August 2018
Overall 3food 2service 4ambience 2

Disappointment! I read some other reviews that the service was not good - the service for us was actually very good. It was the food that was not good. We had afternoon teas and ended up leaving some of the sandwiches and most of the pastries because they weren't worth eating. The venue was also disappointing. I think if it was a nice day, eating outside in the patio area might be nice, but it was rainy and we were basically eating inside a big tent with no view but some shrubs.

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KE
San Diego
1 review
Dined on 23 August 2018
Overall 3food 3service 4ambience 2

Not much variety in food or teas.
Service was good.

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H
London
1 review
Dined on 22 August 2018
Overall 2food 2service 2ambience 2

I booked a table well in advance for my daughter in law and granddaughter. Sadly the Orangery is now closed so they have substituted a marquee.
The Tea was not value for money. My Grandaughter asked for a glass of water. It came in a glass and no sign as whether it was tap or bottled, we asked for a large glass and would have expected a bottle to be placed with it. We were charged £3.50 for this glass of water. I didn’t mention at the time as I would not want my guests to feel awkward. It felt we were ripped off tourists!

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SW
Warwickshire
1 review
Dined on 21 August 2018
Overall 2food 2service 2ambience 3

We had the afternoon tea. We had to wait, with an ever increasing queue behind us, for someone to show us to our table. The restaurant was nowhere near full at the time - it appeared that we had to wait until they were ready to seat us, but then the table was not ready and was never laid properly - there were two plates and knives on the table with one cup and saucer, presumably left from the previous occupants. The waitress brought another teacup when she brought the food, but we had to ask for napkins. Sandwiches were varied but the filling was sparse and some were a little dry. Scones, jam and cream were good but the cakes were not particularly interesting. We were not offered refills of anything. Our waitress was very friendly, but not particularly effective. All in all a bit disappointing - I expected better.

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J
London
1 review
Dined on 21 August 2018
Overall 4food 4service 5ambience 3

It was our wedding anniversary so we decided to celebrate our afternoon tea at the iconic London location.
Superb tea, lovely staff and a great atmosphere. We are hoping to come back next year probably with friends.

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L
London
3 reviews
Dined on 21 August 2018
Overall 4food 4service 3ambience 3

Waited ages to be shown a table despite having a reservation for lunch & it being less than a third full. Once seated our waitress was great but had to ask for cutlery as none on table!

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j
New York Area
3 reviews
Dined on 21 August 2018
Overall 5food 5service 5ambience 5

Beautiful breakfast with my teen daughter. Ambience, food, and service all excellent. Lonalisa was a fabulous server!

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AM
1 review
Dined on 20 August 2018
Overall 4food 4service 5ambience 3

I’m so happy to visit here with my sister. This place makes our travel more graceful.

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JT
New York Area
2 reviews
Dined on 19 August 2018
Overall 1food 1service 1ambience 1

Absolutely horrible. A tourist trap! It was expensive and not worth it at all. We had high-tea there and it was frankly sub-par on every level!

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SD
1 review
Dined on 19 August 2018
Overall 4food 4service 3ambience 3

Welcome was good and fast. Service was slow. Had to remind the waitress to bring water twice.
Wasps was an issue.... even inside. We couldn’t sit out on the terrace due to wasps.
They should use candles or citronella to keep them off tables!
Overall the sandwiches and scones were nice. Value for money- questionable.

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T
1 review
Dined on 18 August 2018
Overall 4food 4service 4ambience 4

Enjoyable lunch in comfortable surroundings with good service

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JG
1 review
Dined on 17 August 2018
Overall 1food 3service 1ambience 2

We were seated quickly and water was brought to the table. Our food and drink order was taken promptly. After 15 minutes I tried to attract the attention of the waiting staff to no avail. By this time other tables had been seated and served drinks and very shortly their food. After 40 minutes we managed to speak to a staff member who said they would find our waitress. She quickly appeared,apologised, and asked what our
drink order was and said that they were having system problems. A further 5 minutes passed before our
drinks arrived, lipstick stained glass included. The food arrived,50 minutes after ordering, and was fine
although we had both lost our appetites by then. The waitress asked how she could make amends and I
replied by saying she could 'comp' the drinks, a beer and an elderflower cordial. She knocked 10% off
but added 12.5% discretionary service charge. I asked her to remove that too which she did. The
waitress did apologise further for the system problem but it did seem to only be us as all the tables
around us had been served and the restaurant was not busy. There seemed to be a lack of management
and I have never felt so disappointed at a restaurant.

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