The Pavilion at Kensington Palace

4.2
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3125 reviews
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£26 to £40
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British
The Orangery is now closed for refurbishment and we have relocated to the Pavilion just in front of the Orangery, surrounded by beautiful formal gardens in the grounds of Kensington Palace The Pavilion, a relaxed and elegant setting for breakfast or lunch and the only royal palace in London where you can enjoy a traditional afternoon tea. We have a birds eye view of the Sunken Garden and the wiggly walk, which you can enjoy from our covered terrace.
What 3125 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.2based on recent ratings
4.2
food
4.2
service
4.2
ambience
3.9
value
Noise · Quiet
82% of people would recommend it to a friend
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CW
San Francisco
1 review
Dined on 19 January 2020
Overall3food5service1ambience3

My husband and I had reservations for tea here on Sunday, January 19th. We were seated promptly on arrival. It took a few minutes to order our tea service but the waiter was friendly and knowledgeable. We both thought the tea, sandwiches, scones, and cakes were very good. There was more than enough food for both of us. Unfortunately, there was no follow-up service after our food was delivered. None of the wait staff checked-in to see how things were. After we finished, it took us 30 minutes to flag a member of the waitstaff down to get out bill. After receiving it, we had to wait almost 10 minutes for the waiter to come back to take our payment-- this certainly wasn't the level of service I would have expected from a "royal" tea. We also weren't alone in this issue. I saw another dinner go up to the waiter's stand at the back of the room to ask for his bill and pay. Aside from the poor service, the food and ambiance were very nice.

AE
London
1 review
Dined on 18 January 2020
Overall3food4service5ambience3

Nice afternoon tea at the Pavillion, with a nice view to the kensington palace. Wonderful sparkling and selection of food and nice tea. My friend had her birthday, and got a special surprise! Thanks for excellent service and welcoming staff!

OT
1 review
Dined on 14 January 2020
Overall4food5service5ambience4

Great experience, the temporary structure was very good.

SB
London
1 review
Dined on 5 January 2020
Overall5food4service5ambience4

Nice and ”classy”! And this time we especially appreciated the flexibility to let us change our booking from 4 to 2 guests - with just 20 minutes notice. The reason in our end was health issues - and we really want to thank for the understanding and possibility to half cancel the booking! Thank you!!!

OT
London
1 review
Dined on 5 January 2020
Overall4food4service5ambience5

The scone and salmon sandwich were perfect!
But the size of food was too small
It’s a good experience, I’ll try the other food next time!

M
1 review
Dined on 3 January 2020
Overall4food4service4ambience4

Perfect afternoon for me and my son with very friendly staff!

EK
London
1 review
Dined on 3 January 2020
Overall3food3service4ambience1

We were not very impressed by the offering (we ordered the afternoon tea). It was fine but not exceptional, scone were rather dry. We’ve seen better and our expectations we higher given the ‘royal’ flair. The temporary venue of the Pavilion was a bit disappointing. Friendly staff.

LP
London
1 review
Dined on 1 January 2020
Overall5food5service5ambience5

Great service, the food was excellent, well presented and the earth spins view was marvelous, couldn't be better. .I would suggest warmer plates on cold days, I will definitely recommend it to anyone, and I will go back again

D
1 review
Dined on 31 December 2019
Overall2food3service2ambience1

The name of the place makes that your expectations are high. When you enter a tent where you have to hang your coat on your chair or even keep it on because it's so cold, you don't really get that royal feeling. The afternoon tea is put on the table all at once and that's it. The walk through the park back and from is nice though

LF
1 review
Dined on 29 December 2019
Overall5food5service5ambience5

Awesome tea. Despite the expensive afternoon tea price, the experience is absolutely amazing and everybody is very polite.

C
London
1 review
Dined on 29 December 2019
Overall4food4service4ambience4

I enjoyed relaxed atmosphere and soroundIngs ,service was very good we didn't wait long for our afternoon tea,which looked amazingly aopetizing,waitress was friendly too.
I would recomend this place to my friends and will come back

K
Orange County
41 reviews
Dined on 29 December 2019
Overall3food3service4ambience2

Nothing great. Sandwiches sub standard setting not very nice and yet it’s the same price like in the original place

J
1 review
Dined on 23 December 2019
Overall3food3service3ambience3

Very disappointing, being the Xmas season one would have thought that it would have been well decorated, especially in Kensington palace!! Only a Xmas tree and that was pretty well it!! Service was very mediocre!! ...and really I do know that it's called tea but having to pay extra for a coffee, now really and pay for a refill??? Having known what I now know we would have booked downtown at a nice decorated hotel. Oh well, live and learn!!

OT
London
2 reviews
Dined on 22 December 2019
Overall5food5service5ambience5

Wonderful Duck. And nice kids pasta. Nice Service and timeless surroundings.

CG
London
1 review
Dined on 21 December 2019
Overall4food5service5ambience5

Really enjoyed our afternoon tea in December- fantastic staff and very nice food

ER
London
1 review
Dined on 20 December 2019
Overall5food5service5ambience5

Jolly good! An excellent afternoon tea in a quiet, delicate environment.

H
Hampshire
2 reviews
Dined on 20 December 2019
Overall5food5service5ambience5

We had a lovely meal, overall great experience, would certainly eat there again.

VV
1 review
Dined on 20 December 2019
Overall4food4service5ambience4

We hebben er van genoten
Het was rustig en relaxed

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RY
London
2 reviews
Dined on 17 December 2019
Overall5food5service5ambience4

Lovely setting, and great service - will be fantastic once the renovations to the original building are complete also

Y
London
1 review
Dined on 16 December 2019
Overall5food4service3ambience4

紅茶がとてもおいしかったです。ケーキもサンドイッチも全てよかったです。でも食べた後直ぐに追い出されてしまいますが。。。

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OT
London
1 review
Dined on 16 December 2019
Overall5food5service5ambience5

Invite friends visiting London

JC
Baltimore
1 review
Dined on 15 December 2019
Overall5food5service5ambience4

Loved the location and food quality! We came for a fancy afternoon tea experience and definitely got that! Good location for walking/ museums after

LR
London
1 review
Dined on 15 December 2019
Overall5food5service5ambience4

It was lovely, delicious, and peaceful. I did miss fruit in some form with our tea. I wish I had understood that the Pavilion is not the Orangerie, where I have been before. I wonder if the Pavilion's proceeds support the redo of the Orangerie? That would make it certainly worthwhile to be there.
Thank you.

E
London
1 review
Dined on 14 December 2019
Overall5food5service5ambience5

Lovely food, beautiful location and excellent service.

C
1 review
Dined on 13 December 2019
Overall1food3service1ambience3

Three of my friends and I (live in London with U.S. accents) visited the Kensington Palace and had purchased tickets ahead of time and I booked lunch for the four of us in the pavilion thinking it would be nice. On the contrary!! The reluctant female waiter seemed to be filling in on a busy day and possesses a very condescending tone of voice. Not only did my meal not arrive till 15 minutes after my friends had been served, I was given the wrong beverages, and overcharged for drinks we did not order. Upon being asked if everything was alright and us trying to blow it off and continue our conversation. We then received a snarky..."well by the look on your faces you don't look happy" No apologies.... Just attitude. We explained the problems and she quickly left with our payment in full, no apology given.... and us confident about our time off being wasted.

AL
London
1 review
Dined on 10 December 2019
Overall5food4service5ambience4

We had a lovely 3-course Christmas lunch menu and afternoon tea with sparkling wine...very good portions. Choice of teas offered good too. A nice Christmas tree and other fitting decor added much warmth and feel for the season. The waiting staff were friendly, warm and most helpful. As winter, no flowers but had squirrels scurrying about and parakeets flying about to entertain us! A lovely restaurant.

HL
London
2 reviews
Dined on 9 December 2019
Overall4food4service5ambience4

Kind service, nice tea and peaceful atmosphere.

JS
London
1 review
Dined on 8 December 2019
Overall4food4service4ambience5

Very impressed with the service, afternoon tea and environment it was hosted in. Only point to make is that we had to ask for extra tea and milk during our visit as there wasnt quite enough on first service. Overall though very impressed!

SH
Buckinghamshire
3 reviews
Dined on 7 December 2019
Overall5food5service5ambience5

For us, this was a perfect venue of quality surrounds to express something special for my sisters birthday

AW
London
1 review
Dined on 6 December 2019
Overall1food1service1ambience1

Housed in a temporary marquee, the service was slow and the food was overpriced compared to other London afternoon teas. There were four Christmas songs on repeat.

E
Seattle
2 reviews
Dined on 6 December 2019
Overall3food5service4ambience2

My main reason for choosing to have tea here was because of the place itself. It used to be inside this beautiful, elegant, yet warm and cozy building. However since they are remodeling, it’s currently being held under a tent... it just wasn’t the same.

M
1 review
Dined on 5 December 2019
Overall5food5service5ambience5

My afternoon tea was relaxing and quite lovely. The tea and desserts were delicious. Christmas music was playing in the background and the wait staff was welcoming. Overall it was a lovely English tea experience.

R
1 review
Dined on 3 December 2019
Overall2food2service2ambience1

We were rather disappointed by our visit to celebrate my mum's 93rd Birthday.
The service was slow and uninterested. Everything was slow to arrive, the table was not set for 3, no one offered us more tea or inquired about the service. We also had to find someone to bring bill
The food was OK, sandwiches were uninspiring although one of the cakes was lovely
It was also quite cold and lacking in atmosphere
Having enjoyed afternoon tea at many places in London we would not return

i
1 review
Dined on 3 December 2019
Overall4food4service5ambience4

cakes was too sweats and not english style
i was expecting better view at garden

OT
San Francisco
1 review
Dined on 2 December 2019
Overall1food1service1ambience1

We booked at 2:45 pm and we were running late for a few minutes. I tried calling them on the phone and no one was answering. Once we arrived at the venue they told us that the kitchen closes at 2:45 pm! Why do they allow bookings at 2:45 if the kitchen closes at that time?!

E
Surrey
2 reviews
Dined on 2 December 2019
Overall4food4service5ambience3

Lovely food, nice atmosphere, however on a cold day the building is chilly in the afternoon.

KC
London
1 review
Dined on 1 December 2019
Overall5food5service5ambience5

A great place to have a nice sit down. Really loved the place and a great service and good value for your money.
I would totally recommend doing the afternoon tea. It was really delicious. Could not eat everything on it and even got a to go bag to eat the rest at the hotel. Thank you for the lovely afternoon

D
1 review
Dined on 1 December 2019
Overall1food1service1ambience2

Terrible service, broken toilets, bad food (new menue), too cold for winter.
Highly recommend never going there.

OT
London
1 review
Dined on 1 December 2019
Overall4food5service4ambience4

Prompt service and good food. Would definitely return!

CL
1 review
Dined on 30 November 2019
Overall2food2service4ambience2

We found it a real disappointment as there was almost no Christmas atmosphere nor decoration.
The afternoon tea was completely below expectations. Very low quality of pastries, scones (no fresh cream nor jam) and sandwiches...

Very old decoration, dirty windows and spider webs ....

Needs an urgent update on interior styling ! We went there with high expectations as found it in the top 10 of afternoon teas in London.

We missed the experience, Xmas atmosphere, luxury feeling, delicious pastries, beautiful cutlery ... everything you would expect for that price & location.