Extremely long wait for our starter. That said, food was excellent. Waitress and manageress both apologised and we received a free drink each and were not charged for our starters.
As a coeliac I came into the restaurant because it advertised gluten free. It had a good choice of GF food, but the waitress was rather abrupt with me when I politely asked if they new about cross-contamination issues. Staff should be made aware that coeliacs have to check such things when going to a restaurant that they have not frequented before - we are not GF out of choice and not all restaurants that serve GF are aware that, for instance, chips must be cooked in a dedicated fryer in fat that has not been used for frying gluten- containing foods.
On arrival we were seated drinks order taken , then waited 15 minutes for them to arrive, had to ask three times for a jug of water , our food order was taken and after waiting for an hour the waitress apologised and said would like a complimentary drink, declined and walked out. It appeared to be being run by school kids with no manager never again
The service was poor and the salad accompanying the steak was limp, dry and unappetising.
Our food was in edible and we sent it all back. I would not recommend any part of this restaurant. We waited an hour and a half for the food as well. I paid full price for all this as well.
We dined here last June and loved it, so naturally gravitated towards it again. The menu was the same and we had high hopes again. When we arrived there was nobody in the restaurant. It took at least 15 minutes to be asked for our drinks order. There was a lot of waiting throughout the course of the meal. By the time we finished there were only 3 other tables full - no real excuse for the slow service.
All that being said, the food was faultless.
All very good but service was very slow. Not sure why as restaurant wasn't that busy.
Staff were very polite when I questioned why service was slow so all good in the end.
I feel the menu didn’t have as much choice as on my previous visit ,
This was our first visit and we were very disappointed should have realised as it was very empty on a Saturday night. We had expected an upmarket fish restaurant but the fish and chips could have come from the local chippy! We waited for an hour and twenty minutes for our main course to arrive and the staff mentioned that maybe we could have free coffee afterwards but frankly we couldn’t wait to leave! Disappointed that the deputy manager on duty didn’t do better.Overpriced and underwhelming especially as there are plenty of excellent alternatives in Deal.
Marlborough wine too expensive
friendly staff, good service, knowledgeable and the food was well presented/cooked, great seat by the window overlooking the sea...knocked you on VFM - bottle of Rioja £31? really?
My steak way too over seasoned with salt! Went in on a Monday night and the only customers all night. However still an enjoyable night. Everyone else’s food was good except a bit too much salt in the vegetables. My steak was replaced, which was delicious. Best thing again about the restaurant is the service, you can’t fault it. Sitting in one of the new booths by the front was great just looking out at the pier and watching the world go by!
We have visited your restaurant for breakfast and was very impressed with the value and the quality of the food so decided to go back for dinner. We looked at the menus on the outside of your restaurant and was pleased to see that you did other options apart from fish. When we arrived we were given the a la carte menu with only a few non fish options. I did ask if there was another menu as I had seen one with pasta on but was told this was the only one they had.
Three of us had starters but the other three didn't. We were told that the soup was spicy parsnip but we didn't realise it would be quite as spicy as it was! It was far too hot and we couldn't finish it. Our plates were cleared and at first we appreciated a little wait in between courses but after about half an hour of waiting we had to chase our dinners. As some of our group had not had a starter it was a long time to wait. The table behind us had the same issue with their mains and then their desserts (which if i am honest put me off ordering a dessert). The food arrived and I can not complain at all about the quality - it was really good. My only criticism is that there was too much batter on the scampi. My daughter and her boyfriend had the mussels and they said they were the best they had tried and my son had the steak which he also enjoyed. The food was reflected by the prices and so this would be somewhere that I would visit for a treat but not somewhere I could go on a regular basis.
A very enjoyable evening. I had asked for a window seat and we had one reserved for us. The atmosphere was relaxed and we didn't feel rushed. Food was very good and the service was excellent. Made us feel very welcome. Would definitely recommend and will be going again.
We arrived at 7.15, ordered drinks and just a main meal each. Our food did not arrive until nearly 8.30. As there were very few people in the restaurant we all felt this was too long to wait. The food was very enjoyable apart from the Eton Mess which turned out to be Parfait instead of what was expected. Unfortunately, we couldn’t recommend the restaurant with that level of service. There appeared to be just two people doing everything.
Food really great and such good value. Will definitely be coming back and recommending to all my friends.
Excellent service from Garry with fantastic value on the Sunday roast! Definitely going back for more
Everything was good except for:
Time we waited was 45 mins from ordering food. Unacceptable. If itv wasn't for this I would recommend to all my friends. The booking was for 2.15 and by the time it arrived the dining room was one quarter full. I did tell them that I would have to go if it didn't come soon. As I have 5 joint replacements I cannot sit for too long. As it was, someone had to walk me round the block during the long wait, we were all fed up.
This is my 2nd visit, but I cannot run tbe risk of sitting for so long agsin. Also we had to go re gomyo free and desserts.
2nd ... not such a problem..... The round tables in centre of room are no good for retired folk. Well some of them anywsy are a bit deaf. Acoustics need looking into.
Hopeless service by unskilled non caring people
Had to get up to order my own drink, waited 50 mins between courses
Really over priced rubbish
Don’t ever go there and waste time and hard earned money - dump
Arrived, having already chosen our fish dish from online menu. Annoyed and disappointed to be told that as from that day, the menu had significantly changed and it was no longer a seafood restaurant. (Staff had been told to keep these major changes to themselves and there was no warning online either) So, no cod or bass for us. Expensive for portion size but what we did have was beautifully cooked and presented. All staff were wonderful.
We had a very nice family meal.
Good to see there was a vegan option too
Food average. Restaurant nearly empty at 8pm on Friday evening. Not a good sign
Really nice mother’s day meal. Staff, food and views great
It was our first visit, but will not be our last.
The restaurant is beautifully decorated and clean, the staff were exceptionally friendly and helpful, and the food was outstanding.
Had Sunday Lunch here recently and would thoroughly recommend. Food was of terrific quality and extremely good value. Staff were attentive and courteous. Will not hesitate to return.
Lovely food but some things not available on the menu which was disappointing. We will be back.
Interesting to have the Sunday Lunch special. Good value but non-meat options limited.
Booked via opentable.
Very pleasant lunch.
Good service and good is a great combination.
A delay when we arrived before any staff appeared. My wife ordered a fish curry with rice, but we were very surprised that they had run out of rice at 7.30 in the evening. My wife then had Hake instead, which was slightly overcooked, but, nevertheless, good quality and tasty fish. The restaurant surroundings and wash rooms are top quality and the waitress was professional and had a warm smile
Mid-week and very quiet. Staff were very attentive. Food was good.
Excellent service, very friendly staff, fab food. Ambience was marked down but only due to only having 2 tables eating. Would highly recommend Hythe Bay for a quick bite to eat or a relaxed evening with friends.
A few teething problems with the new roast menu but was expected due it being the first service. Everything else was amazing the food , the staff, couldn't fault it. Very clean nicely set out. We really enjoyed it.
The staff were friendly, helpful and professional and the Sunday lunch menu was extremely good value.
An excellent meal, much enjoyed by myself and my guest.
The food was very good, but then we knew it would be.
The restaurant was very quiet but more importantly it was actually open on a Wednesday in January when a lot of the competition in Deal (of similar quality) weren't.
Good location, celebrated my dads 89 th birthday there, food and service could not fault , went lunchtime , would recommend. Parking nearby making easy access.
Fabulous fish, service was a little slow but worth waiting for.
We had great food and very friendly helpful staff, thank you
Polite staff and reasonable priced food. A regular place to eat when in Deal. Would recommend.
Really enjoyed our meal and the seating was fantastic