The Refinery

3.9
153 reviews
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£25 and under
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British
Top tags:
  • Casual
  • Group Bookings
  • Comfort Food
the refinery, located in the landmark blue fin building on southwark street, near to tate modern and in the heart of london's bankside, exudes an industrial sophistication and is a great spot any time of the day or night.

fantastic food and drinks are on offer including innovative cocktails, global wines from their cutting edge enomatic system and well-kept draught beers. the chic surroundings are complemented by fantastic food, which evolves throughout the day and well into the evening.

the refinery is the ultimate bar and restaurant with music and a late licence, on thursdays and fridays.
What 153 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.9based on recent ratings
3.9
food
3.9
service
4.0
ambience
3.8
value
Noise · Moderate
79% of people would recommend it to a friend
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OP
1 review
Dined on 9 April 2019
Overall 1food 1service 1ambience 4

We were a party of four. Two of them ordered hamburgers, "rare" and "medium-rare". To our surprise, they both got them "well done". We raised the issue to our waiter and he apologised and asked the kitchen for two new burgers. Since they were taking a long time - the other two of us were already well ahead eating our meals - we took a look at the cook and he was cooking them "well done" again. We then asked for the manager and a lady came to tell us that at The Refinery burgers can only be cooked "well done", and that she was sorry but we should order something else if we didn't like them that way. When asked why the only answer we got repeatedly was that at The Refinery they only cook them "well done" and that was it. When we asked why they didn't tell us when we ordered we just got the same reply over and over again (that they only cook them "well done") offering us to have something else. We ordered chicken instead, with over an hour's delay and very disappointed by such a weird behaviour.

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JM
London
1 review
Dined on 3 March 2019
Overall 5food 5service 5ambience 5

Very good service and food was of a high standard.

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LA
Chicago
1 review
Dined on 19 January 2019
Overall 3food 3service 3ambience 4

Food was okay, but hit or miss. The tacos sounded really nice but the slaw and veggies were still partially frozen. The crab linguine however was lovely!

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OT
London
2 reviews
Dined on 16 December 2018
Overall 5food 4service 5ambience 5

We went as a group of friends for a Sunday roast. The meal was quite good, but did lack seasoning and the gravy was a bit too thick, but beyond that we couldn’t fault the food, staff or the service. Overall the experience was really enjoyable.

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KH
London
1 review
Dined on 25 November 2018
Overall 1food 2service 1ambience 2

Terrible service. Was quiet but still had to ask for everything including someone to take our order almost an hour after they’d given us menus! Took forever to pay also. And they got our drinks order wrong but instead of apologising the waitress blamed it on bar staff. Wouldn’t recommend to anyone or visit again.

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NL
London
20 reviews
Dined on 18 November 2018
Overall 4food 4service 3ambience 4

Visited on a Sunday lunchtime with a friend. We sat in a cosy booth slightly away from the main dining area. It was just the right amount of quiet vs music. We ended up staying for hours but the staff left us to it which was nice.
We both had the veggie breakfast which was really delicious. Everything was so fresh and well made (I prefer the breakfast here over their other brunch in Kings Cross).
They serve Asahi beer which is a real bonus for me.
Overall it was a great afternoon and I would definitely come back again to eat/drink, or even treat like a cafe to do some work/reading.

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OT
London
1 review
Dined on 18 November 2018
Overall 3food 3service 4ambience 4

Good food, great service but food was a little cold - had the shared roast and although it was definitely big, had we have shared it between 4 people as recommended it wouldn't have been enough for a hungry bunch. Kids food and service were great.

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T
London
1 review
Dined on 25 October 2018
Overall 1food 1service 1ambience 1

Maybe it was Open Table's fault but when we arrived, they didn't have our reservation and told me that they had called everyone on the app that had overbooked - but in fact no one had called me.

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MP
London
1 review
Dined on 15 October 2018
Overall 5food 5service 5ambience 5

We had a great experience here!
Food was lovely, setting was beautiful and the service was great!
Will go back for sure!

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AM
London
1 review
Dined on 6 October 2018
Overall 4food 4service 5ambience 5

Excellent vibe and atmosphere with good menu selection albeit basic.

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K
Berkshire
70 reviews
Dined on 8 September 2018
Overall 4food 4service 3ambience 3

The Refinery wad conveniently located for a bite to eat after a visit to the Tate Modern. Unfortunately it did not have enough staff for the number of tables to be served but the ones who were there did their best to minimise unnecessary waiting. The food and drink were perfectly acceptable although not outstanding.

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OT
Key West
15 reviews
Dined on 6 September 2018
Overall 5food 5service 5ambience 5

One of the best meals we had in London!!

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JB
1 review
Dined on 1 September 2018
Overall 2food 2service 3ambience 3

Disappointing quality of food, main courses over cooked and rather unappetising.

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OT
London
1 review
Dined on 2 July 2018
Overall 5food 5service 5ambience 4

The Refinery is a lovely place for a meal! Everything was very tasty, and the service was great! I would highly recommend this restaurant as a great place for dinner!

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AP
London
13 reviews
Dined on 17 May 2018
Overall 4food 4service 5ambience 5

Nice buzz, good food with a varied menu to suit everyone!

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E
1 review
Dined on 12 May 2018
Overall 1food 1service 1ambience 1

Unbelievable ! We made a reservation on opentable and receive the confirmation email. When we arrived, they told us that he reservation was not confirmed... I don’t know If it was the mistake of the restaurant or open table but anyway, the woman at the entrance was not really nice to us. We saw people ordering food from the bar space and we asked if we could eat there since a lot of table were available and she just say : no, you can’t eat here, just drink. But the two women in front of us were ordering food... so they clearly didn’t want us in the restaurant. Worst experience.

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SC
London
1 review
Dined on 12 May 2018
Overall 4food 4service 4ambience 4

Booked via Open Table, restaurant said they hadn't booked us in. However we got a table 10 minutes later than we had booked for so that was ok. Drinks very expensive, will remember for next time (spirits). Had a nice meal with our friends, enjoyed the night

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NJ
London
137 reviews
Dined on 28 April 2018
Overall 4food 4service 4ambience 3

We came for dinner with friends along with our toddler. We had two courses each and some wine. It was a very pleasant meal and thankfully my son didn't break anything! We even managed to get him to sleep in his pushchair which we could keep near the table thanks to the spacious restaurant.

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MS
London
1 review
Dined on 14 April 2018
Overall 3food 4service 4ambience 4

Lovely meal. Good food and great service. Not at all rushed. Good value for money.

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LS
London
1 review
Dined on 2 April 2018
Overall 1food 1service 1ambience 1

We booked a dinner for 7 people yesterday at 20 and when we arrived the restaurant was closed. Quite dissapointing.

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C
Surrey
10 reviews
Dined on 1 April 2018
Overall 4food 4service 4ambience 4

Service was friendly and welcoming. Food not spectacular but as good as expected.

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V
London
31 reviews
Dined on 6 March 2018
Overall 2food 3service 2ambience 5

Food was good- not bad- nothing special. The service though was on the bad side. Waitresses were very pushy and kept interrupting our conversation to up sell drinks

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EP
London
12 reviews
Dined on 22 February 2018
Overall 1food 3service 2ambience 1

This was not a pleasant evening, the bar was heaving and full of thirty somethings, all drunk and way way too loud

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OT
London
1 review
Dined on 22 January 2018
Overall 4food 4service 3ambience 5

I made a reservation for the party of 5 and it didn't seem like they had mine on schedule so we weren't offered a nice welcoming but confusion with staff (I'd say it's not a completely the restaurant's fault and systemic error could occur, and the staff in charge came over to our table to confirm). Then when we finished, we had to wait like an hour for anyone come to us to serve us with the bill which no one did so we called out loud and asked for the bill. After that, even though service charge was included in the chit and my friend even put tips on top of that, few seconds later waitress came back to our table and asked him to put tips on the terminal. That definitely made my friend humiliated and awkward when it was his treat and it made him look like a cheap person. That being said, food and the vibe of the restaurant was delightful.

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J
London
2 reviews
Dined on 6 January 2018
Overall 2food 3service 3ambience 2

It was ok. Food pretty good and not over priced. Staff friendly but this location is quiet on a Saturday night so probably a better choice in the week.

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OT
London
21 reviews
Dined on 23 December 2017
Overall 4food 4service 5ambience 4

I enjoy The Refinery near Tate Modern for its varied menu which is good value for the area, excellent service and couple of sofas.

However restaurant website showed there were no tables available 23/12/17 but I booked using Open Table - they need to correct their website - they were dead that night - I also left voice mail but it's a general number for the chain & no-one callef bsck. Who knows how many people tried to reserve via their website.

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OT
London
5 reviews
Dined on 2 December 2017
Overall 5food 5service 5ambience 5

Booked for pre-theatre meal. First time and pleasantly surprised. Friendly attentive staff nice atmosphere - lots of Xmas party groups arriving and a very nice fish and chips with a lovely merlot. Will definitely come back.

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MG
London
8 reviews
Dined on 25 November 2017
Overall 5food 5service 5ambience 5

Really enjoyed our meal and while maybe the main portions could be slightly more it tasted lovely. Service was great and not rushed either. It is is a noisy place with a continuous buzz, but it did not make our table conversation difficult. Would go back for sure of looking for a bar/restaurant type atmosphere.

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AS
London
21 reviews
Dined on 4 November 2017
Overall 5food 5service 5ambience 5

Popped in before theatre trip. Our waitress was absolutely lovely, very friendly & gave excellent service. Food was lovely & it had a great atmosphere. Would def return

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OT
London
2 reviews
Dined on 19 September 2017
Overall 5food 5service 5ambience 5

Friendly and helpful staff, good food and wine, would definitely go back.

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OT
London
3 reviews
Dined on 16 September 2017
Overall 4food 4service 5ambience 4

We had a great evening. The food was good and the service was extraordinary. My friend is allergic to several ingredients. Despite this and with no previous notice the restaurant managed to produce a delicious and safe meal for her.

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R
Munich
1 review
Dined on 2 September 2017
Overall 1food 1service 1ambience 1

restaurant was closed for a privat event even though we got a confirmation for the reservation from open table

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R
London
15 reviews
Dined on 17 August 2017
Overall 3food 3service 4ambience 3

The space is huge and street parking was available nearby. The bar was mobbed by people having after work drinks, so the noise level was pretty high all night. That said, the dining room was spacious and we weren't rushed.

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OT
London
9 reviews
Dined on 23 July 2017
Overall 4food 4service 5ambience 4

Good solid food

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P
Las Vegas
4 reviews
Dined on 15 July 2017
Overall 5food 5service 5ambience 4

Great place with a short but comprehensive menu. The staff is very friendly and the venue is modern, warm and welcoming

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Aberdeen
2 reviews
Dined on 28 June 2017
Overall 3food 4service 4ambience 2

Nice space, and good central location. Enjoyed the food, and prices are reasonable. The only issue is that the space is so large it is very very loud in there. It seems very much like a city-after-work place and if you are looking to have a proper chat it might be a bit too noisy. The staff were very considerate and did ask if a table at the back would be better for us - which was much appreciated.

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NJ
London
137 reviews
Dined on 21 May 2017
Overall 4food 4service 4ambience 4

Always a very pleasant experience on a weekend. Buzzing but not too busy. You still get attention from the staff. This time we are at a lovely round table with plenty of space for the buggy. We spent about 3 hours there and the staff looked after us very well. Food is simple and tasty. The menu has something for everyone.

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OT
London
2 reviews
Dined on 14 May 2017
Overall 5food 5service 5ambience 5

I had a lovely brunch with friends on Sunday. The waitress was really friendly and lively with our babies. It's a large restaurant so great to come with 3 prams like we did. I can say it's baby friendly.

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OT
London
1 review
Dined on 9 April 2017
Overall 4food 4service 4ambience 4

Very pleasant Sunday brunch and get-together with friends, excellent location to enjoy the sunshine

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OT
Milwaukee
3 reviews
Dined on 11 March 2017
Overall 5food 5service 5ambience 5

Delicious!!! I really enjoyed the food and our host/server was wonderful

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