Food was good- not bad- nothing special. The service though was on the bad side. Waitresses were very pushy and kept interrupting our conversation to up sell drinks
This was not a pleasant evening, the bar was heaving and full of thirty somethings, all drunk and way way too loud
I made a reservation for the party of 5 and it didn't seem like they had mine on schedule so we weren't offered a nice welcoming but confusion with staff (I'd say it's not a completely the restaurant's fault and systemic error could occur, and the staff in charge came over to our table to confirm). Then when we finished, we had to wait like an hour for anyone come to us to serve us with the bill which no one did so we called out loud and asked for the bill. After that, even though service charge was included in the chit and my friend even put tips on top of that, few seconds later waitress came back to our table and asked him to put tips on the terminal. That definitely made my friend humiliated and awkward when it was his treat and it made him look like a cheap person. That being said, food and the vibe of the restaurant was delightful.
It was ok. Food pretty good and not over priced. Staff friendly but this location is quiet on a Saturday night so probably a better choice in the week.
I enjoy The Refinery near Tate Modern for its varied menu which is good value for the area, excellent service and couple of sofas.
However restaurant website showed there were no tables available 23/12/17 but I booked using Open Table - they need to correct their website - they were dead that night - I also left voice mail but it's a general number for the chain & no-one callef bsck. Who knows how many people tried to reserve via their website.
Booked for pre-theatre meal. First time and pleasantly surprised. Friendly attentive staff nice atmosphere - lots of Xmas party groups arriving and a very nice fish and chips with a lovely merlot. Will definitely come back.
Really enjoyed our meal and while maybe the main portions could be slightly more it tasted lovely. Service was great and not rushed either. It is is a noisy place with a continuous buzz, but it did not make our table conversation difficult. Would go back for sure of looking for a bar/restaurant type atmosphere.
Popped in before theatre trip. Our waitress was absolutely lovely, very friendly & gave excellent service. Food was lovely & it had a great atmosphere. Would def return
Friendly and helpful staff, good food and wine, would definitely go back.
We had a great evening. The food was good and the service was extraordinary. My friend is allergic to several ingredients. Despite this and with no previous notice the restaurant managed to produce a delicious and safe meal for her.
restaurant was closed for a privat event even though we got a confirmation for the reservation from open table
The space is huge and street parking was available nearby. The bar was mobbed by people having after work drinks, so the noise level was pretty high all night. That said, the dining room was spacious and we weren't rushed.
Good solid food
Great place with a short but comprehensive menu. The staff is very friendly and the venue is modern, warm and welcoming
Nice space, and good central location. Enjoyed the food, and prices are reasonable. The only issue is that the space is so large it is very very loud in there. It seems very much like a city-after-work place and if you are looking to have a proper chat it might be a bit too noisy. The staff were very considerate and did ask if a table at the back would be better for us - which was much appreciated.
Always a very pleasant experience on a weekend. Buzzing but not too busy. You still get attention from the staff. This time we are at a lovely round table with plenty of space for the buggy. We spent about 3 hours there and the staff looked after us very well. Food is simple and tasty. The menu has something for everyone.
I had a lovely brunch with friends on Sunday. The waitress was really friendly and lively with our babies. It's a large restaurant so great to come with 3 prams like we did. I can say it's baby friendly.
Very pleasant Sunday brunch and get-together with friends, excellent location to enjoy the sunshine
Delicious!!! I really enjoyed the food and our host/server was wonderful
Great service, friendly staff, tasty food, well priced drinks and cocktails, great choice of food and drinks, served fast.. what more can you wish for!
The only thing I would comment on is that was hard to find and too hot in the restaurant area...
Enjoyed service and food. Great place for relaxing dining.
Lovely food and great setting, very friendly service too. Will definitely go again.
Went there for brunch - ordered avocado and poached egg on surdough. Sounded appetizing but the presentation was very disappointing. My piece of bread looked lost on the plate.
No salt and pepper in the food, I had to get a pot (yes, a pot) of salt and pepper from the table next to us.
Despite having booked a table for 6 at 12:30 on a Saturday, when we arrived the waitress told us we only had the table for an hour?! The restaurant was half empty. Ironically, the staff then took half an hour to take our order, notwithstanding our pleas and then took forever to do anything else - getting the bill became a bit like sport. I used to enjoy the Refinery but something has clearly changed. Oh and we stayed until 3:30pm and the restaurant remained half empty the entire time so I'm not sure what planet our waitress was on. Disappointing!
I've now been to the Refinery twice this year and each time, the food is good and the service is exceptional. The wait staff like to have some fun with the customers and it makes for a more enjoyable experience. Great service, recommendations for food and wine and they really look after their customers.
Great place to dine as a big group. Great service from the friendly waiters. Lovely lighting and good burger portions!
This place looks fantastic but their food is very expensive for the quality they give. I simply had a burger and without joking, it would have been better to go to McDonalds.
I was happy with the restaurant with the food and the communication beforehand although I did feel that a bit pressurised by the fact I was expected to pay deposit and then reconfirm afterwards exactly what I wanted to order. However it was New Year's Eve so that is perhaps understandable. It was very Convenient for where we were staying and going to see the fireworks, but nothing special as a room in the ground floor of a tower block . The cost was recent expensive by our local standards however I expect that in London on years eve it was probably par for the course I found the waiting staff to be very personable and charming
Went for New Year's Eve with my wife and young son and couldn't fault it.Service was excellent and food also.Nice buzzing vibe to it and contemporary surroundings and also very reasonable.Would highly recommend it
Excellent location heading out for New Year fireworks :-)
I really liked the place and the coffee but the food was average
My daughter and I were visiting special at Tate Modern. Venue selected for its location. Service fine, food good and not expensive. Will visit again when visiting Tate Modern. Not too busy at Sunday lunchtime. Easy to book on line.
Very hit and miss brunch. Friend twice told they didnt have the ingredients necessary for a smoothie, after waiting 20 minutes for it. Brunches were generally fine, although avocado served was as hard as a rock and inedible. They did remove these dishes from the bill though without us asking. Overall just OK and probably places much better nearby.
We love The Refinery and go there often. The food is delicious, love the interior and staff and the location is within walking distance from Borough Market and London Bridge Tube.
The staff were outstanding. The burger seemed processed but the chips were good. The squid was a little dry but the portion size was just right. It's busy for afterwork drinks and relaxing for dinner - very close to Tate Modern. Great at making a Birthday feel special.
My visit to The Refinery with my sister Liz and best friend Carol, was a celebration of my birthday, after viewing Georgia O'Keeffe at the Tate Modern in the early afternoon.
We knew that it was going to be a hit as soon as we were greeted by such lovely staff!
Nothing was too much trouble - we did hit the cocktails - and the ambience and food was delightful. At the end of our meal when the waitress found out it was my birthday we were presented with cake and candle - how cool was that?
This really made our day, and we are looking forward to another visit, especially as it is very conveniently situated two mins away from The Tate Modern.
Staff are very time bound.
Bit jobsworth about tables. Cocktails are good if a bit small.
The service was good, the food was lovely, but the music was very loud and it was hard to chat. I wouldn't recommend this place for a date but more for large noisy group bookings!
The food is nothing special, but it's good. The nice thing about this place is the ambiance. It has a nice modern vibe.