The Runway Bar & Kitchen
Need to book at 9:09 AM?
Free Parking on the adjoining road 'Clammas Way' after 17:00.
The Runway has closed down
Booked online and when we arrived at the Runway, it was closed. When looking online afterwards it states that it is closed permanently. There was no warning by either email or phone. Very disappointed.
Terrible experience. We attended the Runway for a reservation booked in advance for Fathers Day. We received a call the day before from one of the staff there to ensure that we were still attending which we confirmed we would be.
When we arrived, we were advised that the kitchen was closed and they would not be able to serve us... when we demonstrated proof of booking, we were then told that they would 'have to serve us'... We ordered our dishes promptly as it was clear from the staff that they would rather we were not there. When our food arrived almost an hour later, my Father in laws dinner was missing. The staff then proceeded to question us repeatedly to see if we had missed something off of the order, even though the system showed the dish we were missing was in fact ordered...
We received no apology from any member of staff by this point, not for making us uncomfortable about trying to refuse our table, not for waiting an hour for food and not for missing something off the order... for the hospitality industry, that's pretty poor!
Finally, when we had all finished eating we were left for 40 minutes without one member of staff checking to see if we had finished, or offering dessert! By this time, the Chef had closed the kitchen, so we were unable to order dessert even if the staff had offered...
Still no member of staff come to our table so we were forced to leave the table as a group and stand at the bar, watching members of staff drink whilst we requested our bill... The bill arrived and we had been charged full price for what was an incredibly uncomfortable and disappointing experience. The manager there was rude, inattentive and 'smirked/smiled' throughout my complaint to her. She eventually and very reluctantly offered a 25% discount. Awful service and unfortunately will not be going back!
Last visited on Father's day, people around us were not at all happy. Our food arrived before a table who had been served only part of their order and had waited so long they left unfed! We felt uncomfortable. We were told they had staff problems. We will go back and try again. Hoping it was a one off as have good experience before.
booked a table for Father's Day when we arrived was advised there would be a bit of a wait for food we accepted this as for freshly cooked food there is always a wait. We ordered drinks then starters, they arrived however we ended up waiting an hour and a half and our main courses still did not arrive. They apologised for the delay and said they had a backlog of orders, there was only about 6/7 tables. As compensation we did not have to pay for our drinks or starters. We left hungry
Worst experience at any restaurant I’ve ever had 45 minutes to get our starters of pate out of a fridge then another 1 hour waiting for 3 roast pork dinner no apology from the manager ended up leaving plenty of complaints from other customers atleast 3 other tables left because of the same issue never been before and will never go back again terrible service
Booked last minute as couldn’t get in anywhere else on Father’s Day but it was a good move. Food was great and if you like big portions you can’t go wrong!
It seemed they were overbooked or short staffed on this particular day. Lots of people including us, waited over an hour for food and quite a while just for drinks or water on the table. It would have been nice to have been told there would be a delay for food when we arrived so we had the choice to stay or go and I’m sure others would have been happy to wait patiently had they known too. Some people were not happy to wait so long and that obviously had a knock on effect on everyone’s meal as children became hungry and bored and so did their parents! This had a negative effect on the atmosphere as people complained about everything then! Not the enjoyable Father’s Day lunch we’d planned! Still, the food was delicious as always.
Despite website confirming Runway open every day, it was actually closed when we turned up for our booking. Despite Open Table confirming my booking twice beforehand. So both booking and restaurant at fault in my view. I know food is very good there, but this was a big disappointment given that we had bikkwx to take friends to whom we had raved about the place. Very disappointed, but I will probably try it again.
we’ve been twice to have sunday roast which is lovely and service is good and polite good value, will eventually go just for drinks one night and test the atmosphere
1 minor negative we had to send back the crackling on both occasions we visited as it was not crispy enough when we had pork belly thinking they had got it right second time around , otherwise yummy recommend
Most excellent food and courteous and friendly staff.
This is my 3rd visit. As before, I really enjoyed the food, I have ordered differently each time. Staff are friendly and attentive. The restaurant has a relaxed atmosphere. I will definitely be back.
Top quality pub grub with a really great menu. We sat in the conservatory which was lovely. Would definitely recommend.
Unexpectedly good with real value for money. Friendly staff, attentive to our needs and the food portions were large and of good quality.
So welcoming & friendly, great food as always and got the table location I requested, just brilliant
Very happy. good food, service great, would recommend. Great beers and cocktails.
Best roast dinner we have had in a pub restaurant, would recommend highly, service very good , not cheap not pricey
Homemade brownies are a must !
went for sunday roast as it was recommended refurbed inside nice and clean we ordered pork belly which was nice but sent crackling back to be crispy as it was rubbery desserts nice
will def go back
Probably the best Sunday lunch in the Borough. I counted six different vegetables , all fresh. The beef was ample, the Yorkshires were huge, and more than enough roast potatoes. Everything was nicely cooked. We had starters which were filling and finished with apple and raspberry crumble and custard.. Again huge and enough for two. My compliments to the team at The Runway. We will definitely book again.
The venue speaks for itself, recently refurbished, bright and airy and spotlessly clean.
The food was fantastic, with lots of choice and freshly cooked.
Staff and service was great and we will definitely be going back.
Had a lovely evening waiters very polite and welcoming. Good advice about allergies. I was a bit disappointed with the black bean chili seems to be a different recipe not smokey like before . Everyone else loved their meals. I would recommend this restaurant.
Took my Nan for lunch who had been to the Runway before - I would highly recommend it to anyone.
Staff were wonderful and so helpful, very passionate about making sure your visit is the best possible.
Compliments to the chef, I had the chicken burger and my Nan had a roast - both hot, plentiful and very tasty.
Been here a few times now and have been pleased every time. Food is lovely and staff are friendly.
Food consistently good quality each time we visit. Service excellent, attentive but not overbearing. Good range of choice on menu. My rack of ribs cooked perfectly, fall off the bone. My wife's calves liver was delicious, melt in the mouth. Portions good, and food so nice you won't leave any!
Service was a little slow it was Valentine’s Day and it was understandably busy so it was a little slower than it would normally be when waiting between the fist and second courses. Bat overall it was excellent. Thank the staff please
Never had a bad meal, staff are super friendly, nice atmosphere.
We had a lovely dinner with Family and would recommend The Runway Bar & Kitchen to anyone.
Lovely food every time. Staff very helpful and friendly. Nice ambience.
Service was good but not overly friendly , room was cold and food which was a sunday lunch was served in a bowl and not on a plate , a real pet hate of mine this was so late nineties presentation , beef was not of a great quality but was passable. Would not revisit as I didnt think it was good value for the price I paid
Absolutely yummy food , great customer service . The chef is amazing great quality food and cook to perfection. Lovely staff very friendly . Great place to eat , catch up with friends and family .
Best place for last minute outing
Food was really delicious after a very long wait. Service was terrible, we were the only ones in the restaurant, waited ages for our food with no update or explanation. Very unhelpful service staff.
From start to finish the service was fantastic. The food was very tasty. The mushroom soup was out of this world and accompanied by warm bread! Something quite small that a lot of places don't seem to bother with now. The sticky toffee pudding was amazing!! One of the best I've tasted. Delicious! All in all a lovely experience and we will definitely be back.
5 of us went for dinner at The Runway. The waitress that was serving us was so rude.
The table was booked for 8pm, 2 of us ordered starters which took over an hour to come out. The mains where not served until 9.35pm.
We ordered a second drink from the waitress, it didn’t come. Eventually I had to go to the bar to order the drinks.
The place was not that busy. When the food was served it was average. The waitress almost placed the plate of food on one of the girls lap and didn’t apologise. We weren’t asked was everything ok or did we need anything else.
I will never come back here or recommend this place to anyone.
Everything was perfect, great food, service was attentive, only thing I would was that my fiancé asked for a Martel and coke and was given something else. Highly recommend this! Lovely atmosphere too.
Had a really enjoyable meal at the runway. Staff were very attentive without bothering us during our meal. Food was delicious and had a very enjoyable experience. Would recommend and will be visiting again.
Great renovation of an old drinking pub. Stylish makeover. The guy that served us was great. Friendly but not OTT. Food was spot on. Table of 6 and all food came out hot & freshly cooked. Will certainly be on our list of regular restaurants now.
We visited as a family of four on a weekday night, we have two young children. We were seated immediately, Vlad our server was very attentive, service was fantastic throughout. The atmosphere is lovely, we were sat in the conservatory style area at the back, which is lovely light and spacious area, and the kids went out to play in the outdoor area. The starters took time to come but we did order the kids meals to arrive at the same time, this is a place where you can sit and take your time over courses, great for a family/friends get together. However, as we attended on a school night, we could have done with a quicker pace of dining, but the food was fantastic quality and freshness and I appreciate that takes time. We really enjoyed our meal, however the main dish I'd ordered wasn't to my liking so I chose not to eat much of it, Vlad noticed this and offered to make me a different dish, I wasn't too hungry and we were time pressed so I declined, so he kindly took the item off our bill. I cannot emphasise enough how fantastic the service was, I'd definitely like to return when we have more time to sit and really enjoy a meal and have the desserts too! Great pub in our local area, Vlad provides brilliant service. highly recommend.
First time here - but definitely not the last. We came on a Tuesday evening and the restsurent unfortunately was as dead as a do-do. Bar one lone man we were the only people eating, hence it lacked atmosphere and ambience. But, and a huge but, the food was superb. Quite possibly the best cooked scallops and squid I have ever had! The garlic bread with cheese was delicious. The mains were lovely specially the twice cooked chips! All the food was piping hot, the water and wine were ice cold. The service could not be faulted, it was friendly, efficient and obliging. Although the restsurent was empty we felt no pressure whatsoever to hurry or to leave. The music was great, our taste and not too loud. I apprciate you don't want to lay tables that aren't going to be used, but maybe a little pot or flowers on the empty tables - it just kind of lacked 'invitation'. But thank you very much, it was a superb meal.
We were recommended this restaurant by a friend and it surpassed our expectations. The staff were extremely friendly and helpful although the service was a bit slow but this could be expected as the meals appeared to be freshly cooked and not just warmed up. The Sunday lunch was a large one,not one where you had a meal that was laid out prettily but left you starving afterwards. It was cooked to perfection, the only problem was that I didn't have room for a pudding . I would recommend this to anyone and will certainly be returning again.
Really lovely dinner. Fillet Steak was amazing and the staff friendly and attentive! Will definitely return