The Urbanist

Sort by

Filters

1. I

   Indy

   1 review

   3.0

   1 review

   Dined 3 days ago

   overall3food2service5ambience3

   Service was excellent however food was substandard, coffee cold, and desert lacking. Won’t be back.

   Report
2. l

   lindsayh

   1 review

   5.0

   1 review

   Dined 6 days ago

   overall5food5service5ambience5

   Food was lovely and service from staff was excellent i will definitely be returning.

   Report
3. LC

   LouiseC

   1 review

   3.0

   1 review

   Dined 6 days ago

   overall3food4service1ambience3

   We are frequent customers at the Urbanist and usually have excellent service, however on this occasion the service was pretty poor which did put a damper on the birthday celebrations. There were a lot of very young staff carrying out the service and feel that more training from Management is required. Hopefully this will be a one off.

   Report
4. C

   Caza24

   Ayrshire

   1 review

   4.0

   1 review

   Dined 6 days ago

   overall4food3service3ambience3

   Staff very friendly and attentive. Food just ok. Mussels said cream sauce but was more butter sauce. Asked for more drinks but the staff member must have forgotten. Take more care with descriptions of food. Overall staff made or experience of the Urbanist.

   Report
5. LS

   LindaS

   1 review

   3.0

   1 review

   Dined 6 days ago

   overall3food5service2ambience5

   Food was tasty and delicious service very poor had to ask for drinks 3 times and staff very un attentive as if they didn’t want to be there not rude but unresponsive

   Report
6. OT

   OpenTable Diner

   Ayrshire

   5 reviews

   3.0

   5 reviews

   Dined on 10 August 2022

   overall3food3service3ambience3

   Stock of drinks was low, no rose wine or popular whites, fajitas lovely, sirloin ok but steak pie very dry, not enough gravy and meat very chewy

   Report
7. SM

   SusanM

   1 review

   5.0

   1 review

   Dined on 10 August 2022

   overall5food5service4ambience5

   business meeting - lovely - sat out back to be quieter which worked

   Report
8. A

   Amanda

   Ayrshire

   1 review

   5.0

   1 review

   Dined on 7 August 2022

   overall5food5service5ambience5

   First time visiting The Urbanist and it definitely won’t be the last! We were so warmly greeted and the food was not only outstanding but ridiculously good value for money! There were three of us who each ate and had a juice and our bill was only £40! Some live music played which added to the beautiful and relaxing atmosphere. We can’t wait to go back!! Our new favourite place!!

   Report
9. AS

   AndrewS

   Ayrshire

   5 reviews

   4.0

   5 reviews

   Dined on 6 August 2022

   overall4food5service2ambience4

   The food was lovely. The staff were nice and friendly but seemed a bit all over the place, someone took our order for drinks then pretty much less than a minute later someone else came to take a drinks order, The same thing happened when we ordered desserts. Then we had empty glasses no one was looking to get us drinks. It just seemed very unorganised. Not to mention dead flies in the condiments that in itself is very poor

   Report
10. YR

    YvonneR

    Ayrshire

    1 review

    4.0

    1 review

    Dined on 6 August 2022

    overall4food4service4ambience4

    We had a great day eating and drinking, staff very efficient and helpful

    Report
11. LG

    LinziG

    Ayrshire

    1 review

    3.0

    1 review

    Dined on 30 July 2022

    overall3food1service4ambience4

    The ambience and staff cannot be faulted. The staff were all very lovely and attentive even though alot of them were new. However, the fajitas were awful. They weren't very warm and the wraps were clearly days old as they crumbled as you tried to fold it. They were the worst fajitas I have ever had in a restaurant. The Eton mess was slightly disappointing too compared to other restaurants. The drinks were lovely and value for money was ok. Again, the staff and restaurant setting was lovely and would return for the drinks and atmosphere . Just a Shame about the food. Definitely needs improving before l would return

    Report
12. JB

    JulieB

    New York Area

    6 reviews

    3.0

    6 reviews

    Dined on 30 July 2022

    overall3food3service3ambience3

    My husband had to send his pasta back as it was cold. Servers were a tad enthusiastic in clearing plates and glasses while we were still using them

    Report
13. OT

    OpenTable Diner

    Baltimore

    23 reviews

    4.0

    23 reviews

    Dined on 22 July 2022

    overall4food4service4ambience4

    Our first visit and we will be back. Very nice all round. Room to elevate to the fifth star in a number of areas (in my opinion). Happy to detail if management would like. But a very pleasant meal all told and no disappointment at all.

    Report
14. KE

    KENNETHT

    1 review

    4.0

    1 review

    Dined on 22 July 2022

    overall4food5service5ambience4

    Just in gor drinks but lovely place in killie just to chill. Would definitely go back there

    Report
15. EA

    EAWe

    New York Area

    3 reviews

    5.0

    3 reviews

    Dined on 21 July 2022

    overall5food5service5ambience5

    Went with friends as a party of 6. Service was excellent, friendly and attentive without being intrusive. All of us enjoyed our meals.

    Report
16. j

    jamesm

    1 review

    5.0

    1 review

    Dined on 14 July 2022

    overall5food5service5ambience5

    First time we have tried the urbanist, and must say the food and service was excellent. The mexican chicken and macaroni was delicious and the service was friendly and efficient.

    Report
17. K

    Kazza

    1 review

    3.0

    1 review

    Dined on 10 July 2022

    overall3food3service3ambience4

    A few new staff members, bit of a guddle getting our drinks order. They looked pretty harassed. I’m sure they’ll get better as time goes on. Food was quick but chips were cold.

    Report
18. CB

    ChristineB

    1 review

    2.0

    1 review

    Dined on 10 July 2022

    overall2food1service2ambience3

    Service of taking drinks order was slow. The Sunday Roast was over cooked, roast potatoes were so hard that my Mum couldn’t even cut her, she sent the full plate back as it was unedible. Mine wasn’t good either but I ate what I could. Standard of food has definitely dropped, I’m unsure if I will ate there again. Unless there is a change.

    Report
19. OT

    OpenTable Diner

    Glasgow

    1 review

    4.0

    1 review

    Dined on 3 July 2022

    overall4food4service4ambience5

    First class, some little issues but nothing serious We’ll definitely return

    Report
20. C

    Customer1234

    1 review

    1.0

    1 review

    Dined on 1 July 2022

    overall1food2service1ambience2

    The service was incredibly slow. There seemed to be a lot of staff working but a lot of them were incredibly young and no one seemed to know what was going on. Our starters took ages to arrive and then we sat with the empty plates on our table for at least half an hour, eventually caught someone’s attention who asked if we had ordered! (We had finished our starters so obviously had). They cleared the plates then another long wait. Eventually someone noticed and we were offered more drinks on the house. When the food eventually turned up it was average, the coleslaw was congealed and chips undercooked (definitely not home made). Overall a poor experience.

    Report
21. S

    Scott

    1 review

    5.0

    1 review

    Dined on 1 July 2022

    overall5food5service5ambience4

    Very nice decor & immaculate setting. Lovely food, friendly and helpful staff. Would definitely return.

    Report
22. FW

    FrederickW

    1 review

    3.0

    1 review

    Dined on 30 June 2022

    overall3food3service3ambience4

    Nice clean and tidy. Welcomed when entering and seated straight away. The venue at the time of our visit was having staff shortage problems so service afterwards became slower. Food was to an average standard. Prices were average. Overall experience was acceptable.

    Report
23. OT

    OpenTable Diner

    Glasgow

    2 reviews

    vip
    5.0

    2 reviews

    Dined on 28 June 2022

    overall5food5service5ambience5

    Food and service was amazing! Manger was so lovely and welcoming, will defo be back !!

    Report
24. NW

    NeilW

    Orlando

    4 reviews

    2.0

    4 reviews

    Dined on 26 June 2022

    overall2food2service2ambience2

    1st time at this venue & went with high expectations as the social media content was impressive. It was our wedding anniversary & two of us were offered a prosecco on the house, which was a nice touch however, it would have been better had our 2 friends also been offered this! Unfortunately our overall experience was not great: the venue was extremely quiet ( not their fault), a very restricted menu because of sourcing issues & kitchen absence. Three of our group’s food was acceptable but one order was wrong & when the replacement arrived it was still wrong & luke warm. In fairness, we were not charged for this dish without any hesitation. The cocktails were acceptable although lacked a bit of sophistication e.g gin & tonic without any lemon/lime or fruit. The staff were pleasant enough although the service was basic. I think we probably got it on a bad day as clearly it is a popular place. However we won’t be back in a hurry.

    Report
25. L

    Lynz

    1 review

    2.0

    1 review

    Dined on 24 June 2022

    overall2food2service3ambience3

    Too expensive for what you get - pub grub level. Wont be back

    Report
26. CA

    CarolAnnMcC

    1 review

    1.0

    1 review

    Dined on 23 June 2022

    overall1food1service2ambience2

    Friendly waiting staff that tried hard but we waited an hour and 45 mins for our meals and when it arrived it was not good! Waitress took mine away as I couldn't eat it and the rest of my party left most of theirs. It was for a special occasion and it was disappointing. As I say though waiting Staff were nice and the decor is pleasant also. I think they were short staffed in the kitchen and we just hit it unlucky.

    Report
27. MM

    MMack

    1 review

    4.0

    1 review

    Dined on 19 June 2022

    overall4food4service5ambience4

    Staff extremely helpful, friendly and efficient. Limited menu for supply reasons apparently but what we had was lovely although would have liked a larger menu.

    Report
28. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on 18 June 2022

    overall1food2service1ambience2

    Service was very poor.

    Report
29. AA

    AmyA

    1 review

    2.0

    1 review

    Dined on 18 June 2022

    overall2food3service2ambience2

    Booked a table for half 7, waited 40 minutes to be seated and just left to order our own drinks at the bar. Staff seemed like they didn't know what was going on and frustrated so much so I heard one swearing. Noise level was very loud (rowdy) which can't be helped. We were finally seated but not asked if we would like more drinks so we had to take ourselves back to the bar. The menus were photocopies of an original with print lines blocking some of the words. Took a further 20 minutes for our order to be taken. Food arrived at 9.10pm (table was booked for 7.30pm). Sides arrived 5 minutes before mains. A waitor come with sachets of sauces, didn't ask if we wanted anything else. No one came to check our meal was okay. No one came to clear plates away, nor to bring the bill so back to the bar we went. Bar staff were very harassed. Food was okay, but didn't come as described on the menu ('extra bits' missing like the crackling on my pork belly.) Seasonal veg was some boil in the bag carrots and overcooked brocoli. Entertainment for the night was the fire alarm going off which resulted in the fire brigade turning up for some burnt food in the kitchen! The staff who knew what they were doing made the experience 'bearable' if that what you can call it. Will not be back.

    Report
30. KJ

    KillieJ

    1 review

    2.0

    1 review

    Dined on 18 June 2022

    overall2food3service1ambience2

    Food is nice , service too slow and waited 40 minutes for drinks plus 1 30 mins for food.

    Report
31. KJ

    KarenJ

    Ayrshire

    1 review

    3.0

    1 review

    Dined on 18 June 2022

    overall3food4service3ambience3

    Service was not great. It was slow and we had around 7 different servers. Some of the servers were great but 2 didn't seem like they 100% knew what they were doing. Twice we placed a drink order that never came and we had to ask someone else for it.

    Report
32. JH

    JanH

    Glasgow

    4 reviews

    4.0

    4 reviews

    Dined on 18 June 2022

    overall4food4service4ambience4

    Excellent Food and Service - would definitely Reccommend

    Report
33. OT

    OpenTable Diner

    Ayrshire

    1 review

    5.0

    1 review

    Dined on 17 June 2022

    overall5food5service4ambience4

    Nice welcome from staff seated quickly staff were pretty quick with the drinks always very curtious food was lovely

    Report
34. KC

    KarenC

    Glasgow

    1 review

    5.0

    1 review

    Dined on 11 June 2022

    overall5food5service5ambience3

    I booked a table for 9pm, which I thought was late enough. We were then delayed, but when I phoned it was no problem and I wasn't made to feel like an inconvenience. Our food was first class, and the service was friendly and efficient. Even when we finished there was no rush to leave. The only disappointment was that it wasn't busy. It's a great venue so it should be more popular. I've visited several times and will definitely be back!

    Report
35. JB

    JamesB

    London

    3 reviews

    5.0

    3 reviews

    Dined on 10 June 2022

    overall5food5service5ambience5

    Lovely meal husband had the steak and ale pie and thought it was lovely great portions. I had the belly pork and scallops which again was really lovely couldn’t eat it all as huge portion size. Nice waiting staff too, good atmosphere in the restaurant and place spotless as well Enjoyed a lovely meal in a local restaurant would definitely highly recommend to all.

    Report
36. CC

    CarolC

    1 review

    5.0

    1 review

    Dined on 27 May 2022

    overall5food4service5ambience5

    Service was prompt and friendly. Dinners were good and came out in an acceptable amount of time!

    Report
37. LM

    LinziMac999

    New York Area

    9 reviews

    5.0

    9 reviews

    Dined on 26 May 2022

    overall5food5service5ambience5

    Special birthday tea got seated at the window table. Enjoyed food and drink followed by a gin and tonic as dessert.

    Report
38. CD

    CharlesD

    Glasgow

    5 reviews

    4.0

    5 reviews

    Dined on 25 May 2022

    overall4food3service4ambience3

    The food is served in hearty portions, but there is refinement in the preparation with flavour at the core. I shared the (mains-sized) portion of mixed tempura with dips that was well done and tasty with a light batter and a reasonable variety. The mains dishes were Three Cheese Macaroni with Haggis - accompanied by fresh dry chips and a wedge of Garlic Bread - I have seen this elsewhere , but I would question the wisdom of three different sources of carbohydrates 🤔 Delicious, but excessive… Good coffee + a good short wine list + very good cider on draft.

    Report
39. OT

    OpenTable Diner

    Ayrshire

    1 review

    4.0

    1 review

    Dined on 19 May 2022

    overall4food5service4ambience4

    Great food, good service but just a bit slow. Waites a good half an hour or more for order but apart from that it was really gods and I’ll definitely be back and would definitely recommend.

    Report
40. JP

    JaneP

    1 review

    3.0

    1 review

    Dined on 19 May 2022

    overall3food4service2ambience4

    Nice venue and good choice on the menu. The portions were quite big so the food was good value for money. Unfortunately the service was a bit slow and there was a mix up with our order, the waiting staff weren't very helpful in sorting out the mix up and had a slightly rude attitude.

    Report