Enable JavaScript to run this app.
Skip to main content
OpenTable logo
  1. Home
  2. United Kingdom
  3. Manchester/Greater Manchester
  4. Manchester
  5. Manchester
The Winter Garden at Refuge (Winter Garden Menu), Manchester,

The Winter Garden at Refuge (Winter Garden Menu)

3.6
3.6
91 Reviews
£26 to £40
Bar / Lounge / Bottle Service
Located between The Public Bar and Dining Room, The Winter Garden at Refuge is an indoor space that brings the outdoors inside. Relax in a cosy chair, take a look at the selection of bar snacks, cocktails and natural wine, while enjoying the greenery at the centre of Kimpton Clocktower Hotel.

Make a booking

2 people

22:00


Booked 8 times today

Additional information

  • Dining style
    Casual Dining
  • Price
    £26 to £40
  • Cuisines
    Bar / Lounge / Bottle Service, Wine Bar, Cocktail Bar
  • Hours of Operation
    Mon–Thu 12:00–23:00 Fri, Sat 13:00–00:00 Sun 13:00–22:00
  • Phone number
    0161 233 5151
  • Payment Options
    AMEX, Mastercard, Visa
  • Dress Code
    Casual Dress
  • Private party facilities
    Located next to The Den, in the heart of The Refuge, the Winter Garden is a beautifully elegant space bringing the outside in, with foliage galore. The Winter Garden can accommodate up to 80 guests in total (seated and standing). As with The Den, the area shares the music from The Refuge, so there’s no need to book your own entertainment/DJ Contact - ManchesterConference@ihg.com
  • Area
    Manchester
  • Cross Street
    Whitworth Street and Oxford Road
  • Parking Details
    NCP, Manchester PalaceEuro Car Parks, Pritchard Street
  • Public Transit
    Two-minute walk from Oxford Road Station. 15-minute walk from Manchester Piccadilly & Manchester Victoria.
  • Additional
    Bar/Lounge, Beer, Cafe, Cocktails, Dog Friendly, Entertainment, Full Bar, Gender Neutral Restroom, Gluten-free Options, Late Night, Wheelchair Access, Wine

What 91 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.6
3.6 based on recent ratings
  • 3.9Food
  • 3.4Service
  • 4.2Ambience
  • 3.5Value

NoiseEnergetic

Loved For

  • Manchester/Greater Manchester

    Great for live music

  • Manchester

    Great for live music

91 Reviews
  1. ArmandoM

    Manchester

    1 review

    5.0

    1 review

    Dined 2 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great food and service. Lovely good and drinks. Sunday roast best ever

    Is this helpful?

  2. OpenTable Diner

    London

    2 reviews

    3.0

    2 reviews

    Dined 3 days ago

    1. Overall 3
    2. Food 5
    3. Service 2
    4. Ambience 4
    Food was great. The service not so, took 10 minutes to get someone’s attention for the bill. Once we were given our meals we were forgotten. Didn’t even check everything was ok! Shame as the building and food great.

    Is this helpful?

  3. CarolineF

    Lancashire

    1 review

    5.0

    1 review

    Dined on 30 March 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Lovely, food great, service fantastic really enjoyed it

    Is this helpful?

  4. OpenTable Diner

    Manchester

    1 review

    4.0

    1 review

    Dined on 25 March 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 5
    Lovely waiter who served us, good drinks and food was lovely. Very nice coffee too in a lovely setting.

    Is this helpful?

  5. SweetP

    London

    1 review

    4.0

    1 review

    Dined on 23 March 2024

    1. Overall 4
    2. Food 3
    3. Service 3
    4. Ambience 4
    It's a lovely lovely venue and will go again because of location and ambience. Food itself- the cheese pie is delicious but I've had this with the original company based in Ambleside and so charging £20 is a bit excessive, 15 max for this plate of food is reasonable. My friends garlic bread looked like frozen garlic bread. Hummus, sourdough and olives were delicious. The winter garden is pretty, service a bit slow but it was a busy Saturday in the rest of the venue. Winter garden itself was quiet so more attention would have been nice. Also when booking- could not book for 3 people- kept telling me no tables til 3pm so I booked for 4. The place was mostly empty so it's a bit strange that 3 was not permitted. Overall its a great venue so would go again but few areas of improvement would make it a better experience

    Is this helpful?

  6. OpenTable Diner

    Yorkshire

    2 reviews

    5.0

    2 reviews

    Dined on 2 March 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    We were very late to our table due to bad traffic but were shown to the table very quickly and professionally . Served straight away as we were only having a pre theatre show cocktail . We thought the decor and surroundings were beautiful , staff professional and courteous. The only thing I would say is a tad in the expensive side for the cocktails , but wouldn’t deter me going again on a visit to Manchester . Overall lovely place !

    Is this helpful?

  7. SueK

    Manchester

    1 review

    4.0

    1 review

    Dined on 27 February 2024

    1. Overall 4
    2. Food 2
    3. Service 4
    4. Ambience 5
    Food disappointing, chips not nice, toasted sandwich bit on the burnt side. Ketchup in sachets spoiled the ambiance a tad. Garden room beautiful, staff very pleasant

    Is this helpful?

  8. manclad

    Manchester

    1 review

    1.0

    1 review

    Dined on 27 February 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 1
    We booked the garden restaurant and on the night the menu was not the same as on line . It was changed to a bar snack menu. In the main restaurant it was fairly quiet and the service was slow. The menu limited and a noisy bass music playing. Al in it was not a good experience

    Is this helpful?

  9. OpenTable Diner

    Manchester

    1 review

    1.0

    1 review

    Dined on 25 February 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 5
    We went for the roast dinner and they told us when we got there where we were sat you weren’t able to get the roast only bar food. This wasn’t mentioned to us when we booked, we asked if we could move tables so we could get some food but they said they were fully booked despite it being empty. Really disappointing hopefully was just an error and want to go back to try the roast but they need to update their website to make it clear.

    Is this helpful?

  10. DamH

    Manchester

    1 review

    1.0

    1 review

    Dined on 19 February 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 3
    Disappointing experience which was unreflective of previous visits. The main course arrived before the starters, bun on the burger was burnt and tainted the taste for the main element of the meal so had to be left uneaten. Requests had to be made for basics (e.g. second menu, condiments), coffees ordered at the end of the meal (cappuccino and a white coffee) were delivered as two espressos and had to be returned. Had to ask for the service charge to be removed from the final bill as we didn't feel it was justified. Conversation with the manager to outline the reasons for this were cordial and respectful but a real shame that this was necessary; when booking online we were asked the reason for the visit, one option being 'a special occasion' which we choose to reflect the evening for us. I do wonder if this was read at all, can't say it was recognised at any point during the visit if it was though. As stated above, a disappointing experience for us.

    Is this helpful?

  11. JennyH

    Newcastle

    2 reviews

    3.0

    2 reviews

    Dined on 17 February 2024

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 1
    Table for dinner was not set. Cutlery provided when asked. Then given to one diner with only one napkin. The area lacked ambience and atmosphere and looked straight on to the exit of the men’s toilet. Felt a bit forgotten about - wouldn’t recommend.

    Is this helpful?

  12. SusanW

    Manchester

    2 reviews

    5.0

    2 reviews

    Dined on 16 February 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Usual Wonderful evening lovely food and attentive staff - waiting for the bill took a little longer than we expected (contributing to late arrival for attendance at a show) however staff were busy and lovely - just allow a little extra time. Plus side they are not rushing you and you can really enjoy the fantastic food and atmosphere.

    Is this helpful?

  13. CharlotteB

    Manchester

    1 review

    2.0

    1 review

    Dined on 15 February 2024

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 3
    Been to Refuge a few times but this was our worst experience. Didn’t get served or even acknowledged in the Winter Garden. Ended up grabbing a drink at the bar instead and sitting elsewhere before moving on.

    Is this helpful?

  14. DanielC

    Manchester

    1 review

    3.0

    1 review

    Dined on 15 February 2024

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 4
    Small limited menus,we booked and was left at our table for over half hour no drinks or food order taken, eventually I managed to find a server as we had a 2 hour window before watching a show nextdoor at the palace theatre,so by time food came we had to rush our dinner and then find someone to pay, also note when asked would we like any sauce's etc with dinner I asked for salt and pepper, they arrived and was completely empty both salt and pepper grinders

    Is this helpful?

  15. lilyj

    Manchester

    2 reviews

    5.0

    2 reviews

    Dined on 14 February 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Lovely setting, very relaxed, great food! Nice helpful staff, chilled out date spot

    Is this helpful?

  16. Tank10

    Cheshire

    2 reviews

    3.0

    2 reviews

    Dined on 3 February 2024

    1. Overall 3
    2. Food 5
    3. Service 2
    4. Ambience 4
    Arrived few minutes before our booking and table was still occupied. We had to wait 15 mins for the table to be cleared and cleaned. Not a promising start. When we sat we weren’t given or shown where the menus were and we had to ask once we had been sat down for while. There were two male waiters who were very helpful and friendly but the main greeter wasn’t overwhelming by any means. Service was quite slow in terms of bringing water etc but once the food arrived it was delicious.

    Is this helpful?

  17. Chas

    Exclusive

    5 reviews

    3.0

    5 reviews

    Dined on 29 January 2024

    1. Overall 3
    2. Food 2
    3. Service 3
    4. Ambience 4
    Lovely building, expensive wine, very average food. Good service.

    Is this helpful?

  18. PhilipG

    Manchester

    1 review

    5.0

    1 review

    Dined on 28 January 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    We moved into the main dining room as we all wanted the roast lunch which wasn't available in the Winter Garden, but this was done effortlessly and we enjoyed drinks first to the Winter Garden. Staff could not have been more helpful or attentive. Marvelous experience (again).

    Is this helpful?

  19. IanC

    Manchester

    1 review

    3.0

    1 review

    Dined on 24 January 2024

    1. Overall 3
    2. Food 4
    3. Service 4
    4. Ambience 2
    The room was far too dark. Not enough lamps, lights etc too dark to read the menu. We had to ask for tea lights. Probably a great place in daylight. In the past when we’ve had breakfast in the main dining room I’ve always wanted to eat in the Winter Garden.

    Is this helpful?

  20. ClareG

    Manchester

    1 review

    1.0

    1 review

    Dined on 20 January 2024

    1. Overall 1
    2. Food 4
    3. Service 1
    4. Ambience 3
    Legitimately the worst service I’ve ever had! And it wasn’t just our table it was all the customers in the winter garden. The food was lovely but not worth it!

    Is this helpful?

  21. DelphineG

    Manchester

    5 reviews

    4.0

    5 reviews

    Dined on 19 January 2024

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 4
    Booked for a friend s bday in the winter garden. It was a little dark and cold but our chief water moved us to the restaurant. Lovely food and our waitress, can't remember her name, she was french 😜, was lovely.

    Is this helpful?

  22. HelenG

    Liverpool

    1 review

    5.0

    1 review

    Dined on 15 January 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    First visit very impressive. Will definitely go again. Best pie ever

    Is this helpful?

  23. SherryJ

    Manchester

    1 review

    3.0

    1 review

    Dined on 5 January 2024

    1. Overall 3
    2. Food 4
    3. Service 1
    4. Ambience 5
    We recently visited the Winter Garden. The place is lovely and the food nice. However, the service we received was poor as we waited ages and only got served when we specifically asked. It was like we were invisible.

    Is this helpful?

  24. LizzL

    Manchester

    1 review

    3.0

    1 review

    Dined on 4 January 2024

    1. Overall 3
    2. Food 5
    3. Service 2
    4. Ambience 4
    We visited at 5:45 on a Thursday evening and chose the venue due to its proximity to the palace theatre ( we were going to see Hamilton) and having looked at the menu before booking. The setting was lovely and the greeter very friendly, but unfortunately the rest of the staff ( such as there were - I’m assuming they were very understaffed that day) did not really appear to have been trained . They were pleasant but in no way proactive. We always had to call them over in order to ask for food and drinks and waited a good 20- 30 mins for our first drinks order to arrive ( they came after our starters which were ordered a good 5-10 minutes later). The food ( hummus and pitta breads, followed by burgers and chips) was delicious but served without any cutlery or napkins ( or condiments / sauce) and the waitress vanished before we could ask for them. We would definitely have had another round of drinks if anyone had asked if we wanted one ( or been around for us to make eye contact with!) , but ended up leaving for our show rather than fitting in the pudding etc we were aiming for in the 90 mins we were there. So, in summary, great food and lovely place, but don’t go if you’re in a hurry or not proactive in seeking out service!

    Is this helpful?

  25. MelanieS

    Yorkshire

    1 review

    2.0

    1 review

    Dined on 2 January 2024

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 3
    Food was good, but unfortunately we did find service slow and often inattentive. When staff delivered something to our table, they said very little and left so quickly that we couldn't get a drink order in. No one checked to see if our meal was OK - the food was good, but we realised we needed some bread and we also hadn't been brought any plates to share our small plate dishes on, so we really did need the check-in. It was difficult to get the attention of staff and had to approach staff to order bread and ask for plates. When plates arrived one of our party was handed the full stack and the waitress said nothing. A lack of any talk from staff and general difficulty to get their attention meant that we didn't feel well looked-after or that anyone really cared if we had everything we needed.

    Is this helpful?

  26. BenH

    Manchester

    1 review

    1.0

    1 review

    Dined on 28 December 2023

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 1
    Appaling service. It took 25 mins to get a drink. It took 50 mins to receive some pitta and a dip which was our starter. Clearly, they're understaffed. Shame on management for not staffing accordingly. Several other tables around us were also left frustrated. The Winter Garden area was also incredibly dark, I would not recommend for a dining experience at all. We just felt really let down generally as we love the venue. Won't be coming for food anytime soon.

    Is this helpful?

  27. OpenTable Diner

    New York City

    1 review

    1.0

    1 review

    Dined on 28 December 2023

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 4
    Due to issues with the tram we arrived around 7 mins late, but it took another 20-25 mins to get our order taken. 20 mins later we still didn’t have drinks. Eventually the waiter came over to ask if we’d had our drinks which we clearly hadn’t. He went away and after about another 10 mins came back with some of the drink order at which point he also apologised that apparently our order ‘hadn’t gone through’ so asked to take it again. We were going to the theatre and by that point had been there for 45 minutes and needed to leave for the theatre 40 mins later. He assured us they would rush it through. We did eventually get our food but it wasn’t the standard we’ve had from the refuge before which was disappointing. They did take the drinks off the bill which was appreciated, but having observed other tables it did seem like the kitchen had a backlog. I understand places can be understaffed but it would be helpful to be informed of that when entering the restaurant especially if there are time constraints - despite us arriving a few minutes late, time really shouldn’t have been an issue for us as we were only having mains.

    Is this helpful?

  28. BethM

    Manchester

    1 review

    1.0

    1 review

    Dined on 23 December 2023

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 3
    Absolutely gorgeous venue and we were initially chuffed with our spot in the winter garden, gorgeous decor and a bit removed from the loud music in the main bar area. Seemed the perfect location for a drink - except that we never got one!! In the 1hr30 that we were there not a single staff member approached us to ask for our order or check everything was okay, except once when we had to go up and ask them to come over. Took our order and never brought it!! (we waited 35 mins). About 20 mins in I asked reception if we should order at the bar and they confirmed it was table service, so we even checked that we weren’t waiting pointlessly. In the end we had to leave for another reservation, and no one even noticed us going or apologised. Stunning location and nice ambience but service exceptionally poor. Other tables seemed to be fine so I’m hoping it was just a fluke!

    Is this helpful?

  29. EmmaB

    Manchester

    1 review

    3.0

    1 review

    Dined on 23 December 2023

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 4
    Nice meal- food was good and decent value for money. However, whilst the service was friendly, staff seemed concerned with typing things into the till rather than looking if customers needed assistance; we spent a long time trying to catch their attention. We weren’t asked for our drinks order for about 30 mins. Room was also a bit cold and we were sat near a door which children kept walking through and leaving open.

    Is this helpful?

  30. CAROLINEC

    Manchester

    1 review

    1.0

    1 review

    Dined on 18 December 2023

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 1
    It was such a disappointing experience. We booked this for a pre-theatre bite to eat. There were four of us. We were sitting for 20 minutes without any menus, then sitting for a further 20 minutes with no drinks (despite ordering them). Our food order wasn't taken for 40 minutes, then the chicken and ham pie was wrongly given to the vegetarian in the party, who started eating it because the lighting was so dark she couldn't see that it wasn't cheese and onion. Need I say more. It wasn't even busy. But it felt slow, unattentive and frankly shambolic.

    Is this helpful?

  31. MargaretB

    Manchester

    1 review

    4.0

    1 review

    Dined on 18 December 2023

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4
    Lovely place, service very good and food delicious. However, we waited 50 minutes before receiving the food. As we were going to the theatre it was a bit of a rush to leave in time. But we would come again.

    Is this helpful?

  32. NatalieG

    Vancouver

    2 reviews

    5.0

    2 reviews

    Dined on 17 December 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    Lovely place/experience- great food, beautiful space and excellent service. A little on the noisy side with live music on a sunday night but overall a quality evening.

    Is this helpful?

  33. Adele

    Yorkshire

    3 reviews

    1.0

    3 reviews

    Dined on 16 December 2023

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 4
    Service was terrible the waitress didn’t willingly come to our table once, every time we wanted something we had to try very hard to get her attention which took around 20mins each time. I wanted to order another course but didn’t have time because of this. The plates weren’t even cleared from the table and were still there when we left. We were sat there with dirty plates in front of us for nearly an hour. Pie also tasted very strange so I didn’t even eat half.

    Is this helpful?

  34. Claire

    Manchester

    6 reviews

    5.0

    6 reviews

    Dined on 10 December 2023

    1. Overall 5
    2. Food 4
    3. Service 3
    4. Ambience 4
    Lovely afternoon. Love the Garden Room. Christmas Choir whilst we ate. Perfect Cosy Christmas afternoon.

    Is this helpful?

  35. BeckyK

    Exclusive

    2 reviews

    2.0

    2 reviews

    Dined on 1 December 2023

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 3
    Our booking was in the Winter Garden bar. We were seated without being given a menu, when we asked for one we were given a card with a QR code, this led to an online menu (that you couldn’t order from). We then waited 20 minutes for someone to take our order and a further half hour for our food. The bar area was very busy but the seated area wasn’t - there simply weren’t enough staff. We were almost late for our theatre show. I wouldn’t go back!

    Is this helpful?

  36. OpenTable Diner

    Liverpool

    1 review

    3.0

    1 review

    Dined on 1 December 2023

    1. Overall 3
    2. Food 2
    3. Service 4
    4. Ambience 4
    We waited quite a while for a burger and a pie which when it eventually came was cold! We didn't have time to send them back as we had tickets for a show. The staff were friendly and we did get a free drink but it was a shame as the food was tasty.

    Is this helpful?

  37. SallyW

    Manchester

    1 review

    5.0

    1 review

    Dined on 26 November 2023

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5
    A lovely place to spend a Sunday afternoon with great food and music!

    Is this helpful?

  38. Anon

    Manchester

    1 review

    3.0

    1 review

    Dined on 21 October 2023

    1. Overall 3
    2. Food 5
    3. Service 2
    4. Ambience 4
    Food and place were lovely, service was very slow. Took 20 minutes just for our drinks, asked staff to check, didn’t check- just said they were busy. Other tables also waiting to order. All staff were pleasant- maybe they were all new and not sure what to do- hope it improves before my next visit

    Is this helpful?

  39. Raven

    London

    1 review

    3.0

    1 review

    Dined on 21 October 2023

    1. Overall 3
    2. Food 2
    3. Service 2
    4. Ambience 4
    Waited a while to be served once seated. Food was OK...but the triple cooked chips weren't quite cooked...the potatoes still hard. Waited a while to pay the bill then ended up leaving the table to find someone to pay.

    Is this helpful?

  40. Sarah

    London

    1 review

    2.0

    1 review

    Dined on 19 October 2023

    1. Overall 2
    2. Food 4
    3. Service 2
    4. Ambience 4
    A beautiful setting and the food was really good. The kitchen was apparently very busy that night and so we waited at least an hour for our food. It was great when it came but we had ordered pitta and hummus and so this felt like a long time!

    Is this helpful?

FAQs

The Winter Garden at Refuge (Winter Garden Menu) is rated 3.6 stars by 91 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a booking

2 people

22:00


Booked 8 times today
Google Map for The Winter Garden at Refuge (Winter Garden Menu)

Oxford Street, Manchester, M60 7HA

Additional information

  • Cross Street
    Whitworth Street and Oxford Road
  • Area
    Manchester
  • Hours of Operation
    Mon–Thu 12:00–23:00 Fri, Sat 13:00–00:00 Sun 13:00–22:00
  • Price
    £26 to £40
  • Cuisines
    Bar / Lounge / Bottle Service, Wine Bar, Cocktail Bar
  • Dining style
    Casual Dining
  • Dress Code
    Casual Dress
  • Parking Details
    NCP, Manchester PalaceEuro Car Parks, Pritchard Street
  • Public Transit
    Two-minute walk from Oxford Road Station. 15-minute walk from Manchester Piccadilly & Manchester Victoria.
  • Payment Options
    AMEX, Mastercard, Visa
  • Additional
    Bar/Lounge, Beer, Cafe, Cocktails, Dog Friendly, Entertainment, Full Bar, Gender Neutral Restroom, Gluten-free Options, Late Night, Wheelchair Access, Wine
  • Phone number
    0161 233 5151
  • Private party facilities
    Located next to The Den, in the heart of The Refuge, the Winter Garden is a beautifully elegant space bringing the outside in, with foliage galore. The Winter Garden can accommodate up to 80 guests in total (seated and standing). As with The Den, the area shares the music from The Refuge, so there’s no need to book your own entertainment/DJ Contact - ManchesterConference@ihg.com
  • Privacy Policy
  • Terms of Use
  • Impressum
  • Cookies and Interest-Based Ads
  • Cookie Preferences
Copyright © 2024 OpenTable, Inc. 1 Montgomery St Ste 500, San Francisco CA 94104 - All rights reserved.
OpenTable is part of Booking Holdings, the world leader in online travel and related services.
Booking Logo
Priceline Logo
KAYAK Logo
Agoda Logo
OpenTable Logo