Twenty, Princes Street, Grill & Smokehouse
Nice place and the food was good but the waiters weren’t very friendly
My experience was not great my whole meal was cold not great.
Usually slick and expertly served food and wine. On this occasion required to ask to be served wine and food 20mins and 60mins respectively. However we are all susceptible to off days and this was evidently one.
Ok, so my fault for losing track of the days over festive period, thinking of having booked the ‘frites deal’ but it was actually Friday and the deal only available Sunday to Thursday! Anyway, had noticed the ‘lunch deal’ on arrival and as it was lunch (2.15pm) we asked waiter for lunch menu. Was told the deal wasn’t available so had to settle for the main menu. Very abrupt and then also overheard table next to us get the same response. Had the Twenty burger, which was nice enough but at £16.50 not great value compared to most other places! On leaving, double checked the lunch offer on display, which clearly stated it was available 12-6pm. Not rushing back, my £7.00 sliders today were tastier!!
The black pudding/haggis French toast was amazing!!
Lovely place and friendly staff and food was fantastic
I really enjoyed the environment, and I thought that the food was exceptional. However, the bar seemed understaffed, with long wait times. Although there were very few diners, the food service felt scarce and very uninterested.
All of my previous service experiences have been much better, so perhaps just a bad night.
My fiancé and I visited your restaurant tonight (the rare night out we get after getting a babysitter) and were disappointed with the level of customer service we received.
To start with we had to wait to be seated which is fine, however a member of staff said they would be with us shortly, and said you weren’t busy, after waiting 5 minutes, and the member of staff who was meant to be with us shortly walking past us and not acknowledging us. I then had to get the attention of your waitress and ask to be seated.
We were finally seated, and not offered any drinks. After another wait to get our orders, we had to ask the waiter for drinks as well as our starter and main courses.
The starters were great, unfortunately that’s where it ended.
We ordered the duck and the lamb for mains, the duck had no flavour at all and the lamb although was cooked nice, there wasn’t enough sauce. The three cheese Mac and cheese as a side was also disappointing, you would be lucky if there was 1 cheese in it!
We sat with empty glasses throughout our main meals, and were never offered another drink. We were also not once asked how our food was or if we needed anything else.
We have visited your restaurant a number of times in the past and this was extremely disappointing compared to our previous experiences, especially as you weren’t busy.
For the price we paid for our meal we would expect better quality and service. Especially when having children you don’t get out much to dine is places like your restaurant.
I await your reply.
Very average shame because it has been excellent in the past.
Having dined here on a number of occasions previously, I was very disappointed in my most recent visit on 27 December. My starter of scallops arrived and they were not visible under crispy pancetta! I imagine they were on the small side to begin with but they were grossly overcooked rendering them tiny. I would estimate 1.5 cm maybe 2 cm at a push! I ate half of one and decided not to proceed any further with the remaining 2 morsels, one of my party tried the other half and agreed they were like rubber with no flavour. My plate looked almost untouched yet the waitress never questioned this when clearing the table! I had to point it out to her. I had duck for main course and although it was flavourful it was very tough/chewy. This was a Christmas treat and I did not wish to upset my host any further by pointing this out. The only part of the meal I would recommend would be the dessert, Flaming alaska, worth it for the theatrical serving method. Our bill was just short of £300.00 for 4 people, definitely not worth it on this occasion.
I ordered a steak medium to well done and it was overdone. The vegetables were suggy and pudding was not tasty. It was overpriced for the quality of food delivered.
Had a lovely meal and the service was first class and spotless clean
My sister & I both thoroughly enjoyed sitting in restaurant having Xmas lunch menu - meal was delicious although bit pricey without drink included but could not fault the meal at all. Atmosphere fabulous & such a lovely place. Staff are so attentive & friendly. We sat in the bar area afterwards & atmosphere super there too. Can’t wait to come back very soon.
Food was great. Service was excellent. Would highly recommend
Overpriced. Not a good example of Scottish cuisine. We were hosts to Australian relations and were extremely dissatisfied with overall meal.
Long delays in service due to kitchen problems. A three course meal took 3 hours, causing embarrassment as I was entertaining clients on a business lunch. No communications from staff, and I had to find someone to complain to. Three times! A generous discount was applied to the bill in compensation. It was if they decided we no longer existed after the starter was served. I had to physically find someone to chase each course and the bill. Certainly won't be back.
Loved the venue , drinks were delicious and service was good but the food was awful , it was the festive menu , could bearing cut the roast potatoes as were solid and cold , the sprouts were tuff and chewy, my mum almist chocked on parsnips thats were so crisp we had to pick them up a fork wouldn’t go through the other side. Turkey roll and gravy was cold . The desert was a Xmas cheesecake , it was like something bought from farmfoods . So disappointing as was a treat for my mum who’s had a tough month. Def won’t be back 😡
Overall OK however food was very average and over priced for what was provided. £4 for 4 onion rings! And vegetarian option was bland and dry
The twenty grill resturant was perfect. The staff were so friendly we had a wonderful view from the window were our table was.
I would highly recommend this resturant
Fantastic place, food, service, and a nice little surprise from them as we were there for my wife’s bithday.
Beautiful Edinburgh restaurant with the best view. Feels like a real treat and perfect for special occasions. Flaming Baked Alaska is a showstopper and the menu is reasonably priced. Hoping there will be more substantial vegetarian and vegan options on my next visit but will definitely continue to recommend and be back. Robyn.
Having visited and dined before I find the relaxed feel of this place makes the dining experience more enjoyable the food was, and always is excellent regardless of what menu you choose from. The group I was with had nothing but positive comments on the experience as they had not had the pleasure of dining at Twenty before. The staff were very attentive and polite and the overall pricing was very affordable. Great place to eat great service and excellent food. Looking forward to a return visit in the near future.
Excellent meal, beautiful restaurant and friendly attentive staff
Starter was great. Ordered mussels and pate. Was great
Ordered steaks as main
Fillet steaks where burnt. And tasted of burnt charcoal
T bone was still cold in the middle
Lovely room. Despite being busy it still seemed calm. Food was great - good to get fries and salad included with our steaks. Shame no oysters - but will just need to go back !
It wasn’t a good start when after ordering food the waiter came back to say that they’d run out of what you’d ordered. We’d come in late on a Friday night after flying in from London and didn’t want a big meal so ordered 1kg mussels each. On finding they didn’t have these and we could only gave 500g between us we went with that, the squid and a side of fries. The fries never turned up, the squid was chewy and the sauce in the mussels not great. Lots of other customers seemed to be ordering steak, which did look amazing so maybe we just chose the wrong dishes!
Main was the best part of the whole meal and experience,service was poor no real greeting when we entered the restaurant and everything seemed rushed and weren’t once asked how our meal was and if everything was okay..wouldn’t rush back unless there was no where else to go after being recommended to come here I don’t think we’ll be back and I wouldn’t recommend it to anyone poor experience.
Usually enjoy 20 but wasn’t too impressed on last visit. Might be because it was pretty busy but my food was cold and we ordered dessert but it never turned up but still tried to charge us for it. I asked for my potatoes to be replaced by some vegetables which they did but charged me an extra £7:50. Overall the food was nice but a bit overpriced for what we got and the level of service wasn’t up to its usual standards. We usually visit 3 or 4 times a year for special celebrations but not sure we will be returning anytime soon. Sorry 😢
We had a lovely meal for Thanksgiving! The view was spectacular!
Delicious Festival Lunch to celebrate our American Thanksgiving Day. Beautiful view, great food & great service. Very special!
As always, had a lovely lunch and our servers were brilliant. Pudding was an adventure too 😝
My Guest was disappointed that the Turkey Christmas lunch was pre-processed rolls rather than sliced from a real bird but, other than that, we all thoroughly enjoyed our meal and the experience.
Great value, excellent quality, exceptional service
This is a restaurant we have visited two or three times and it always meets our expectations. Standing overlooking Princes Street this restaurant matches its setting . Service is always good and food to match
Excellent service and food, my girlfriend and I had a wonderful anniversary there.
Second visit here this year with my partner and on both occasions the food and service were fantastic. So good in fact that I wouldn't consider going anywhere else when dining in Edinburgh now. Wonderful flavours in the food, cooked to perfection and all the waiting staff are friendly and helpful. Why go anywhere else?
Really enjoyed this place. Came here for my graduation lunch. Took a bit of time for them to bring us our bill and get our dessert orders. Overall a lovely place and would recommend for anyone wanting a nice meal or celebrating something.
Felt like its trying to be high-end/Ivy ish but fails.
Disinterested staff and food that was fair but paraded as outstanding.
Lovely evening date was impressed be back for a special occasion soon