Umai Mi

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1. OT

   OpenTable Diner

   Las Vegas

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   overall5food5service4ambience5

   Went here for a birthday lunch and was so pleased we went here! Food and drink were amazing and great value for money. Will definitely be back!

   Report
2. D

   Dhiraj

   Newcastle

   1 review

   5.0

   1 review

   Dined 6 days ago

   overall5food5service5ambience4

   Amazing good and good friendly service. Food was presented well and lots of good choice and variety on menu. The prawn crackers although great quality are bit too overpowering with prawn smell, and we missed out on drinks offers as these weren't highlighted or shown to us, but otherwise great experience...we will be visiting again.

   Umai MiResponded 2 days ago

   Thank you for taking the time to leave us a good review! We're sorry to hear you missed out on our drinks deals, we will pass your feedback onto our team. We look forward to welcoming you back soon.

   Report
3. MC

   MinsterC

   Newcastle

   1 review

   5.0

   1 review

   Dined 6 days ago

   overall5food5service4ambience4

   We were there for Father's day and availed of the lunch menu. The food was great, staff were attentive and we really enjoyed ourselves. We would definitely go back there again.

   Umai MiResponded 2 days ago

   Thank you for taking the time to leave us a great review! We're happy to hear you really enjoyed yourself during your visit to us. We will pass your comments onto our team who will be very happy with your feedback. We look forward to welcoming you back soon.

   Report
4. r

   rebeccaa

   Newcastle

   1 review

   5.0

   1 review

   Dined 7 days ago

   overall5food5service5ambience5

   Amazing food and service. Huge choice of dishes. We will be back!

   Umai MiResponded 5 days ago

   Rebecca, thanks for taking the time to leave us a great review! We're so happy to hear you enjoyed the food and service we provided for you during your visit to Umai Mi. We will pass your comments onto our team who will be very happy with your feedback. We look forward to welcoming you back soon.

   Report
5. MG

   MarkG

   Newcastle

   1 review

   2.0

   1 review

   Dined on 4 June 2022

   overall2food3service1ambience2

   I spent £151 for a table of 5. The service was absolutely appalling. I asked if the starters could be brought before the main courses. I was told no by the waiter the food comes out when it’s ready. As a result main courses came out first and were cold by the time we were served the starters. Everything was too much effort for the waiting staff we had to ask twice to order drinks. When we asked for dessert menu’s we were given one menu between five people. There are better value and more professional restaurants in Newcastle I would never visit this restaurant again.

   Umai MiResponded on 6 June 2022

   Mark, thank you for taking the time to leave us a review! We're sorry to hear you were not happy with your recent visit to Umai Mi. We have passed your feedback onto our Management team who will be reviewing your comments with our team. Kind regards Umai Mi

   Report
6. CH

   ClaireH

   Newcastle

   1 review

   5.0

   1 review

   Dined on 4 June 2022

   overall5food5service5ambience5

   Great food and service, so much choice and tastes fantastic!

   Umai MiResponded on 6 June 2022

   Claire, thank you for taking the time to leave us a great review! We will pass your lovely feedback onto our team who will be very happy with your comments. We look forward to welcoming you back soon.

   Report
7. t

   treforc

   New York Area

   2 reviews

   4.0

   2 reviews

   Dined on 2 June 2022

   overall4food5service5ambience3

   Excellent service Food was cooked to demand which was terrific

   Umai MiResponded on 6 June 2022

   Thanks for taking the time to leave us a great review! We will pass your comments onto our team who will be very happy with your feedback. We look forward to welcoming you back soon.

   Report
8. Y

   Youasked

   1 review

   4.0

   1 review

   Dined on 2 June 2022

   overall4food5service5ambience5

   Food and staff are fantastic, only thing was there was no lunch time special as it advertised on the website

   Umai MiResponded on 6 June 2022

   Thank you for taking the time to leave us a good review! We're sorry to hear the our lunch time menu was not available during your visit. We do have a note on the bottom of our lunch menu on our website which states 'We reserve the right to remove this offer at anytime'. This could be because of limited stock on the day. We recommend calling ahead to check to see if all our menus will be available during your next visit. We look forward to welcoming you back soon.

   Report
9. j

   jaz1

   Newcastle

   1 review

   3.0

   1 review

   Dined on 31 May 2022

   overall3food3service3ambience2

   Food was pretty greasy and lacking in flavour, ramen was almost sickly (pork bone soup) and chicken wings literally the size of my little finger. Would not recommend and certainly not a patch on Wagammama.

   Report
10. G

    1234Go

    1 review

    4.0

    1 review

    Dined on 22 May 2022

    overall4food4service4ambience4

    Wide ranging menu, good flavours (we had ramen soup, kids katsu chicken and cucumber maki then ice cream), miso soup base for the ramen was great (better than the pork broth one). Great for kids, friendly staff.

    Umai MiResponded on 27 May 2022

    Thank you for taking the time to leave us a good review! We will pass your feedback onto our team who will be very happy with your comments. We look forward to welcoming you back soon.

    Report
11. G

    Gloomytoad

    Newcastle

    1 review

    5.0

    1 review

    Dined on 21 May 2022

    overall5food5service5ambience5

    Lovely food and quick service. Everything was perfect and staff were really helpful and friendly. Will definitely be back again.

    Umai MiResponded on 23 May 2022

    Thank you for taking the time to leave us a great review! We will pass your comments onto our team who will be very happy with your feedback. We look forward to welcoming you back soon.

    Report
12. C

    Cat78

    Newcastle

    1 review

    3.0

    1 review

    Dined on 21 May 2022

    overall3food3service2ambience2

    Food is ok for price but not outstanding and very much feels like an average chain restaurant. Had to ask for water 3 times and it didn't feel particularly busy.

    Umai MiResponded on 24 May 2022

    Cat, thank you for taking the time to leave us a review! We appreciate all feedback as it helps us grow as a company and a team. We're extremely disappointed to hear your visit to us didn't go a smoothly as it should've. We will pass this feedback onto our team who will strive to improve how they operate. Kind regards Umai Mi

    Report
13. OT

    OpenTable Diner

    Newcastle

    1 review

    5.0

    1 review

    Dined on 20 May 2022

    overall5food5service5ambience5

    Food is amazing! Lots of choice and flavours. We try something new every time. Lovely staff. Love it

    Umai MiResponded on 24 May 2022

    Thank you for taking the time to leave us a great review! We will pass your feedback onto our team who will be very happy with your lovely comments. We look forward to welcoming you back soon. Umai Mi

    Report
14. OT

    OpenTable Diner

    Newcastle

    1 review

    5.0

    1 review

    Dined on 16 May 2022

    overall5food5service5ambience5

    Lovely waiter and waitress. The food is delicious and amazing portions.

    Umai MiResponded on 18 May 2022

    Thank you for taking the time to leave us a great review! We will pass your comments onto our team who will be very grateful for your lovely feedback. We look forward to welcoming you back soon.

    Report
15. CC

    CatherineC

    1 review

    5.0

    1 review

    Dined on 14 May 2022

    overall5food5service5ambience5

    Food was absolutely beautiful. Staff were very helpful

    Umai MiResponded on 16 May 2022

    Catherine, thank you for taking the time to leave us a great review! We will pass your comments onto our team who will be very happy with your feedback. We look forward to welcoming you back soon. Umai Mi

    Report
16. KM

    KatM

    Newcastle

    3 reviews

    5.0

    3 reviews

    Dined on 14 May 2022

    overall5food5service5ambience5

    The food is just amazing! My friend and I are real foodies and I can honestly say the food is outstandingly delicious and portion sizes generous. Lovely staff too.

    Umai MiResponded on 16 May 2022

    Kat, thank you for taking the time to leave us a great review! We really appreciate such lovely comments about our food and our team. Our team will be extremely happy to hear such great feedback. We look forward to welcoming you back soon. Umai Mi

    Report
17. MH

    MikeH

    Newcastle

    1 review

    4.0

    1 review

    Dined on 13 May 2022

    overall4food4service3ambience3

    This could have been a 5 star with a few tweaks. We were seated and told someone would come for our drinks order. That didn't happen and so we ordered food and drinks at the same time. The food came first apart from 1 part of the order (pork dumplings) which didn't come until we had almost finished the rest of the food. These felt over steamed and perhaps had been forgotten about. I appreciate that no shows are difficult for the hospitality trade at the minute but to receive a text message 16 minutes before the booking to telling us that the table was ready, to check in now and text if we were on the way is over zealous. The rest of the food was excellent though and really enjoyable. Despite these gripes we would definitely visit again and would recommend trying here.

    Umai MiResponded on 18 May 2022

    Mike, thank you for taking the time to leave us a review! We're happy to hear you would visit us again and we will pass this feedback onto our team. We're sorry to hear that you were not informed of the waiting time for pork dumplings, they usually take 20 minutes to steam and take longer than our other dishes to reach our customers. We also don't control open table message preferences this is something you could look at in your account. We look forward to welcoming you back soon.

    Report
18. N

    Natashag

    Newcastle

    1 review

    4.0

    1 review

    Dined on 12 May 2022

    overall4food5service2ambience3

    Service wasn’t very great but the food made up for it!

    Umai MiResponded on 16 May 2022

    Thank you for taking the time to leave us a good review! We're sorry to hear the service you received wasn't up to our usual standards, if you would like to message us and let us know what went wrong we will look into this for you. We are however very happy to hear you really enjoyed your food. We look forward to welcoming you back soon. Team Umai Mi

    Report
19. CU

    CallumU

    Hampshire

    1 review

    5.0

    1 review

    Dined on 6 May 2022

    overall5food5service5ambience5

    Love sushi

    Report
20. C

    Casper

    Newcastle

    1 review

    5.0

    1 review

    Dined on 3 May 2022

    overall5food5service5ambience5

    expensive but well worth it! friendly staff and delightful food

    Umai MiResponded on 6 May 2022

    Casper, thank you for taking the time to leave us a great review. We will pass your feedback onto our team who will be very happy with your comments! We look forward to seeing you again soon.

    Report
21. GC

    GraceC

    Toronto

    2 reviews

    5.0

    2 reviews

    Dined on 2 May 2022

    overall5food5service5ambience5

    Great food, helpful staff - and good options for vegetarian and gluten-free guests

    Umai MiResponded on 6 May 2022

    Thank you for taking the time to leave us a great review! We're happy to hear we were able to cater for your dietary requirements. We look forward to welcoming you back soon.

    Report
22. C

    Craig

    1 review

    1.0

    1 review

    Dined on 2 May 2022

    overall1food2service1ambience2

    Absolutely horrendous meal at this restaurant. Took an hour for them to take our order. Food came and was at best average. My wifes sizzling curry dish had to be sent back as it was tasteless. Staff didnt seem interested and looked like they were just looking forward till there next break. Wont go back. Especially when the bill was over £50 fro average at best food.

    Umai MiResponded on 4 May 2022

    Thank you for taking the time to leave us a review! We're sorry to hear about your disappointing experience. We appreciate all feedback as it helps us grow as a company and a team. We've now opened an investigation into your complaint. Please could you send us a private message with your email address so we can respond to you . Many thanks Umai Mi

    Report
23. VL

    VictoriaL

    1 review

    1.0

    1 review

    Dined on 1 May 2022

    overall1food2service1ambience2

    Worst time here yet! My partner and I usually love it here and have ate here loads. This time we waited 40 mins for our food to arrive (we ordered 2 mains and gyoza to start). I understand good is fresh and comes when ready. My partner ate his sushi main and by the time he was finished the other main and gyoza had still not arrived. When we asked the server (55 mins after we were seated) we were told the chicken katsu would be another 5 mins, and 10 mins for the gyoza. It is absolutely not acceptable to be left waiting that long and we were offered nothing else! We paid for the one main (sushi) and drinks we had and left - shocking service. No apology and no discount offered to return. Massively unimpressed.

    Report
24. FM

    FreyaM

    Newcastle

    1 review

    5.0

    1 review

    Dined on 27 April 2022

    overall5food5service5ambience5

    Lovely members of staff really helpful smiling and polite. Amazing food as always.

    Umai MiResponded on 3 May 2022

    Thank you for taking the time to leave us a great review! We will pass your comments onto our team who will be very happy with your feedback. We really look forward to welcoming you back soon.

    Report
25. DS

    DanielleS

    Yorkshire

    2 reviews

    5.0

    2 reviews

    Dined on 22 April 2022

    overall5food5service5ambience5

    Always visit when in Newcastle - location is fab, service amazing and food quality 10/10. Will definitely be back again. Highly recommend to a friend.

    Umai MiResponded on 25 April 2022

    Danielle, thank you so much for taking the time to leave us a great review! We will defiantly pass your feedback onto our team who will be very happy to hear you rated us 10/10 and you'd recommend us to a friend. We look forward to welcoming you back soon. Team Umai Mi

    Report
26. ND

    NoelD

    Newcastle

    2 reviews

    5.0

    2 reviews

    Dined on 19 April 2022

    overall5food5service5ambience5

    This is the 2nd time we have been and it did not disappoint. The food and service was brilliant

    Umai MiResponded on 25 April 2022

    Thanks once again for taking the time to leave us a great review and coming back to visit us so quickly. We really do hope to see you again soon. Team Umai Mi

    Report
27. A

    Aoife

    1 review

    4.0

    1 review

    Dined on 16 April 2022

    overall4food3service5ambience5

    I have visited Umai Mi three times now but felt the quality of food was poor on my last visit compared to previous visits.

    Umai MiResponded on 25 April 2022

    Aoife, thanks for taking the time to leave us a review! Please let us know during your visit if there is an issue with your food and our management team will rectify this for you. We hope to see you again soon. Team Umai Mi

    Report
28. ND

    NoelD

    Newcastle

    2 reviews

    5.0

    2 reviews

    Dined on 11 April 2022

    overall5food5service5ambience5

    We had a really fantastic meal and the service was brilliant too

    Umai MiResponded on 25 April 2022

    Thank you for taking the time to leave us a great review! We look forward to welcoming you back soon. Team Umai Mi

    Report
29. EG

    ElleGee

    Newcastle

    3 reviews

    5.0

    3 reviews

    Dined on 7 April 2022

    overall5food5service4ambience4

    Delicious food arriving quickly. Our order wasn’t correct with something missed off but we were not charged. We will definitely be back.

    Umai MiResponded on 12 April 2022

    Thank you for taking the time to leave us a great review. We're sorry to hear we missed an item from your order and we appreciate your understanding. We most certainly look forward to seeing you again soon.

    Report
30. AG

    AimeeG

    Newcastle

    1 review

    5.0

    1 review

    Dined on 2 April 2022

    overall5food5service5ambience5

    Really friendly staff and the food was amazing. Would recommend

    Umai MiResponded on 4 April 2022

    Aimee, thank you for taking the time to leave us a great review! We'll pass your comments onto our team who will be happy with your feedback. We look forward t welcoming you back soon.

    Report
31. OT

    OpenTable Diner

    Newcastle

    1 review

    4.0

    1 review

    Dined on 30 March 2022

    overall4food5service5ambience2

    Amazing food! But the restaurant was freezing cold!

    Umai MiResponded on 31 March 2022

    Thank you for taking the time to leave us a review! We're sorry to hear the restaurant was cold. We've passed your comments onto our management team who are working along side Intu Eldon Square to resolve this issue. We're happy to hear you loved the food we will pass this feedback onto our kitchen team who will be very happy. We look forward to welcoming you back soon.

    Report
32. R

    Reanie

    Essex

    1 review

    5.0

    1 review

    Dined on 27 March 2022

    overall5food5service5ambience5

    two words: RAINBOW ROLL 😍 some of the best sushi rolls i’ve eaten are those rainbow rolls, be sure to try them when you visit!

    Umai MiResponded on 29 March 2022

    Reanie, thank you for taking the time to leave us a great review! We're so happy to hear you enjoyed our Rainbow Roll's. We will pass your feedback onto out Sushi chef who will be very happy with your comments. We look forward to welcoming you back soon.

    Report
33. R

    Rebecca

    1 review

    5.0

    1 review

    Dined on 26 March 2022

    overall5food5service5ambience5

    Amazing food and service, would definetly recommened to friends and family

    Umai MiResponded on 28 March 2022

    Rebecca, thank you for taking the time to leave us a great review! We will pass your comments onto our team who will be very happy to hear your feedback. We look forward to welcoming you back soon.

    Report
34. K

    Kassandra

    1 review

    4.0

    1 review

    Dined on 23 March 2022

    overall4food5service2ambience4

    Good food and atmosphere but the service was way too long

    Umai MiResponded on 28 March 2022

    Kassandra, thanks for taking the time to leave us a good review! We're sorry to hear the service was slow during your visit. We will be looking into this, however we do hope to see you again soon.

    Report
35. OT

    OpenTable Diner

    Newcastle

    1 review

    1.0

    1 review

    Dined on 21 March 2022

    overall1food1service3ambience2

    Duck plate had a bad taste, also the veggie rolls

    Umai MiResponded on 25 March 2022

    Hi Anonymous, thanks for taking the time to leave us a review! We appreciate all feedback as it helps us grow as a company and a team. Please could you get in touch and provide us with more information regarding what was wrong with the products you consumed so we can investigate this further. Many thanks Umai Mi Oriental Kitchen

    Report
36. NY

    NYKH

    Newcastle

    1 review

    4.0

    1 review

    Dined on 19 March 2022

    overall4food4service4ambience4

    Good selection of food, service a little slow maybe due to Saturday evening and some large groups booked in but overall, great food to be shared amongst friends. Will certainly be back.

    Umai MiResponded on 29 March 2022

    Thank you for taking the time to leave us a good review! We're happy to hear you enjoyed your visit to us with your friends. We will review your comments regarding the service with our management team. We look forward to welcoming you back soon.

    Report
37. S

    Susannah

    Newcastle

    1 review

    4.0

    1 review

    Dined on 18 March 2022

    overall4food4service5ambience2

    Second time to this restaurant and it was still good food.

    Umai MiResponded on 25 March 2022

    Susannah, thank you for taking the time to leave us a good review! We will pass your comments onto our team who will be very happy with your feedback. We look forward to welcoming you back soon. Umai Mi

    Report
38. S

    Sophie

    Newcastle

    1 review

    2.0

    1 review

    Dined on 12 March 2022

    overall2food3service1ambience1

    I was very excited to bring my boyfriend to dinner on a Saturday night, but this excitement quickly turned into disappointment. We were sat at the back of a sparsely populated restaurant, on a table that was VERY unstable. My boyfriend then asked if we able to move onto another of the many empty tables, but we were told that those tables had been reserved, indicating that both our booking and our comfort was less important than that of other customers. Apart from this experience, the food was very average for the high price point.

    Umai MiResponded on 17 March 2022

    Sophie, thanks for taking the time to leave us a review! We appreciate all feedback as it helps us grow as a company and a team. We're sorry to hear you were made to feel unimportant to our team. We sincerely value each and everyone of our customers so this is defiantly not the case. We will be retraining our team on how to provide better customer service, so this doesn't happen again. Please could you let us know what you ordered so we can investigate the food comments further.

    Report
39. m

    mrdjames90

    London

    5 reviews

    2.0

    5 reviews

    Dined on 12 March 2022

    overall2food2service1ambience3

    Items not available AGAIN. Happens almost every time. Order then arrived incorrectly (tofu instead of chicken) but it took so long to arrive that I wouldn’t have got it changed. Also charging almost £6 for prawn crackers which other places give away free is appalling.

    Umai MiResponded on 17 March 2022

    Thanks for taking the time to leave us a review! We appreciate all feedback as it helps us grow as a company and a team. We're reviewing your comments with our management team and looking into ways to improve. Umai Mi

    Report
40. DR

    DawnR

    Newcastle

    1 review

    5.0

    1 review

    Dined on 12 March 2022

    overall5food5service5ambience3

    Met up with friends and opted for the sharing platters. The service was fantastic, good advice without the hard sell. The food was lovely and the price very reasonable. Around 6 it got very busy, so I would recommend booking, easy to do online. The clientele was varied, couples, groups and families. I'll definitely be back.

    Umai MiResponded on 17 March 2022

    Dawn, thanks you for taking the time to leave us a great review! We will pass your comments onto our team who will be very happy with your feedback. We look forward to welcoming you and your friends back soon. Umai Mi

    Report