Union Café - Churchtown
Thank you for a 5* :)
We've been here a couple of times, always leaving happy with the food and service until last Saturday when 4 of us booked in for dinner. The service was extremely slow, waited for the food a very long time. The restaurant wasn't busy and nobody came to keep us updated or later taking the plates away from the table. We're sitting there at least 40 minutes with the finished plates when my friend asked a waitress to clear our table and get the dessert menu. The food wasn't great at all either. Left a tip as usual hoping next time we get a bit more attention.
Hi VivienG, Thank you for taking you time and letting us know about your experience. I am very disappointing to read that you have not received service that you usually do and I would like to apologize for that. I can assure you that this will be address to relevant teams and that repeating occurrence is highly unlikely. Hope this won't deter you from visiting again. Kind Regards, Union Team
The food was great and the service was very attentive. Our waiter, Dan, was brilliant from start to end he made sure everything was to our liking! There was plenty of choice of wine and chocolate dessert worth returning for :D and help with a cab home, highly recommending a dinner here, the evening with dan was so nice
Hi Eileenreilly7272, Thank you for leaving us lovely review. We are glad that you have enjoyed your visit and Dan is delighted with you kind word. Looking forward to you next visit. Kind Regards, Union Team
Food and service amazing. Three piece jazz trio playing for the birthday weekend were really good..would love to see as a regular thing? Looking forward to our return!
Hi LouiseP, Thank you for coming in and celebrating Our 1st Birthday. I am delighted that you have enjoyed live music, and that's something that we will definitely look in to doing more often. Looking forward seeing you again. Kind Regards, Union Team
Wine list under review I think so a lot the wines by the glass have been discontinued(or the whites anyway) . Am assured this will be sorted very soon! Great space and I loved my meal
Hi Anne, Thank you for leaving us review. I am sorry that some wines weren't available during your visit, but We can assure you that's been addressed. On your next visit, we will have better selection. Kind regards, Union Team
Overall we had a really lovely experience. We made our reservation for 11.30 on Sunday morning for brunch through OpenTable. However, on arrival, we were informed by the host that our table would need to be vacated in 1.5 hrs. At no point during the process of making the reservation through OpenTable were we informed that there was a time limit on the table. Initially, our host informed us that he had a lovely booth for us but on our insistence that we had not informed of a time limit when booking, and that we would probably take longer than 1.5hrs, we were shown to one of a number of small tables that were so close it was hard to access the inside seats without intruding on the other diners. Again, we approached the host, who with a little persuasion, seated us at a really lovely booth table! Our waiter, Dermot, was friendly, courteous and was extremely helpful.
We have no problem with a time limit on tables, however, customers should be informed of this when making online bookings. I understand from the host (whose name we did not get) that if we had made the reservation over the phone, that we would have been informed of the time constraints.
HI Derv, Thank you for letting us know about your experience. I am glad that you had a nice time with us. I have pass you kind words to Diarmuid, who is delighted! Looking forward seeing you again. Kind Regards,Union Team
Had been a few times for breakfast and hadn’t been impressed but loved everything about it. Our waitress was great really attentive. I had the special, a seeded frittata which came with a free glass of wine. We got a lovely table. Great ambiance. Looking forward to going back soon!
Hi Sharonk, Thank you for taking your time and letting us know about your experience. I am delighted to read that you had such a great time with us and looking forward seeing you again! Kind Regards,Union Team
Really enjoyed our visit to Union Cafe, really nice space, good food and the service was excellent.
Hi PaulC, Thank you for letting us know about your experience. I am glad that you enjoyed your visit and looking forward seeing you again. Kind Regards, Union Team
Had a lovely brunch here, food was lovely, staff very attentive, lovely bright restaurant and spacious, nice atmosphere, would definitely go back.
Thank you LindaM for a lovely review. I am glad that you had such a great time with us. Looking forward seeing you again. Kind Regards, Union Team
Went to union cafe on sunday in churchtown for the first time. Had booked a table for 5 but as a disabled person table was too tight but staff could not be more than helpful by giving us another roomy table. The ambience and place was fabulous. Lots of people of all ages but yet we could chat away and hear each other . Food was exactly as described. Our waiter Dan was the nicest and attentive waiter we have ever met. Nothing was any problem for him . Will definitely be returning.
Thank you Sara O'Neill for letting us know about you experience. I am delighted to see that You and Your family enjoyed your visit. I have passed you kind words to Dan, who is delighted! Looking forward seeing you again.
Nice place, great food and friendly staff
Thank you for you kind words. Looking forward seeing you again. Kind Regards, Union Team
Table of 12 work lunch service was quick and fish tacos were delicious
Hi SarahM, Thank you for taking your time and letting us know about your experience. I am glad that you enjoyed and looking forward seeing you again. Kind Regards, Stjepan
all very good - good service, food and ambience, will definitely go back.
Thank you Gavino for a lovely review. Looking forward to your next visit. Kind Regards, Union Team
The restaurant was a little cool, the manager turned off the ac when asked and the service slow at times but the food was excellent.
Hi, Thank you for letting us know about your experience. We value all feedback as it help us grow with Our guests needs. I am glad that Manager on the day was able to help you. Looking forward seeing you again. Kind Regards, Union Team
The service wasn’t great, she was kind of bored and that came off as rude. I ordered the southern fried chicken burger which was nice but it came with coleslaw and the coleslaw was half full and had bread remnants in it so looked as if it had already been on someone else’s plate and then put on mine. I asked the server to just take it away for that reason and she just looked at me strangely and didn’t apologise, offer a new one or say she’d tell the kitchen staff so I thought that was rude to be honest. I’m a low maintenance restaurant-goer and the least fussiest eater but the food was average at best. My sister got the wings which were nice. The fries were good but slightly soggy. The steak sandwich came out very quickly which was a poor sign as my mum asked for it super well done. We also had to tell the waitress how she wanted the steak cooked because she didn’t even ask. The food is overpriced for what it is so the value is very poor in my opinion. Strangely enough we were in Sophie’s on Saturday night for my parents 30th wedding anniversary and the service and food was on par with a Michelin restaurant. Weird how the owners are the same for both these establishments because they are world’s apart in every aspect. If I was the manager of Union Churchtown I’d be speaking to the staff member in question (I’m sure you can find out who she is based on our order and date/time of service) and just recommend she adjust her attitude towards customers. The servers are the point of contact for customers and should really embody what the restaurant is all about. Her attitude and attentiveness need improvement in my opinion. The lady who greeted me at the door, seemed to be either the supervisor or manager was lovely and welcoming however. Perhaps the server was having a bad day, which I can empathise with but also disagree with bringing it to work. Overall would not go back to any of the Unions based on service, food and price. I will however be returning to Sophie’s.
Nothing bad to say. Great food great value great wine lovely decor clean loos .. definitely go back
Hi PamelaF, I am glad that you enjoyed your time with us. Looking forward to your next visit. Kind regards, Union Team
3 main courses - salmon x 2 and sirloin steak. All very tasty and service was very friendly and pretty efficient.
Thank you Clarky ! I am glad that you had such a good time. Kind Regards, Stjepan
We had lunch at Union yesterday. My 2 adult daughters’ food arrived 25 minutes after ordering but mine arrived another 5 minutes later. My eggs florentine was delicious but just tepid. My daughtee’s veg burger was a different recipe from last time and she did not like it. We had to ask 2 times for our water glass to be refilled although our waitress had walked by multiple times and the empty glass was at the end of the table. Eventually she left the jug as is usual in other restaurants. We had delicious desserts, lemon tart and chocolate delise but the one of the coffee cups was accompanied by a clearly dirty teaspoon.
Hi, Thank you for taking your time and letting us know about your experience. We take all feedback extremely seriously as it help us grow with Our guest needs. I am very sorry we didn't meet your expectations. I can assure you that all point you have raised has been addressed to Our team . Hope you gonna give us another chance to see that was a once off. Kind Regards, Stjepan
popped in for Sunday brunch with the family. First visit and thought the decor was fab, light, spacious and airy. Pretty good menu and food was nice. Only downside was the service, it was busy but not overly so. Tighten up the service and that would add greatly to the experience. Would go back
Hi DeirdreD, Thank you for taking your time and letting us know about your experience. I am very glad to read that you loved our decor and found food nice, However I am very alarmed to read about service, we are very proud on our service standards and I do apologize if they slipped on this occasion. We would really appreciate if you could send us more details, so we can do full investigation. Kind Regards Stjepan
This was our 2nd visit back and we were not disappointed the quality of food is excellent
great choices for everyone staff are very attentive
would recommend Union Cafe for all occasions
we will be back
Thank you for your feedback and a high rating ! Hope to see you soon again.
Sunday Brunch menu - 3.45pm. Booked out earlier! Waitress was inexperienced but really pleasant and helpful (her 1st day I believe!) Meal was served promptly. Burger was v good. Southern fried chicken sandwich was v tasty too but steak sandwich was disappointing. Quite dry and tasteless. Accompanying salads & fries were v good. We were given a complimentary bowl of chunky house fries which weren't great to be honest. Didn't have starters or dessert. Total Bill for 4 was less than €80 including 2 x wine and a Diet Coke. Good value and worth a revisit I think!
Thank you for taking your time to write your feedback. I hope you'll give us another chance in near future to impress you. We have passed on your comments to our kitchen team.
We arrived at 7.03, we placed our order quickly, received our drinks. Unfortunately then our starter didn’t arrive till after 8pm and our main course till after 8.40pm. For a family of 4 with 2 kids we didn’t have a large order. We didn’t leave the restaurant till almost 9.15pm.
Awful awful service to be honest.
Thank you for taking the time to write a review. I remember your family very well and yes we have failed to deliver the starters in an acceptable time. We apologized so many times and there was no food for you to pay in the end. You got the starters with the delay but it wasn't an and I find this review a little bit unfair. The mains have arrived within an acceptable time from when you were cleared of the starters and we complimented all of your food after. Kind regards
Enjoyed our lunch , tasty food and friendly staff.
Thank you for your review Sheila and mentioning the friendly staff. Hope to see you again!
Have to say am Hugely disappointed for a number of reasons. Firstly, I'm at breakfast a good distance away from the door and the place is freezing. Anyone at the table with a coat/jacket had it on. Mentioned this to the manager about closing the door and this made little to no difference.
Staff were attentive and helpful. Did exactly what they should.
Where the big downfall is comes pricing. I love this restaurant. A few previous bad experiences hasnt put me off. I'm happy to pay a bit extra for some good food and service however €15.50 for a full Irish is a bit much. Was it good, yes, was it big yes but is that over priced. Absolutely! To top it all off another €3 for a cup of tea on top of €15.50 for a fry. I'm sorry but that's insane!
Dear Sean. We appreciate your comment and We took it into account. Our full Irish breakfast comes with a cup of tea or coffee included. I am sorry to hear about your experience and thank you for mentioning that our staff was very attentive. I hope you'll visit again and give us another chance in the near future.
I have had the same waiter each time I’ve been there - tall, blond hair with glasses - an absolute gentleman. We were there quite late and there was no pressure put on us to go which was fantastic as 6 mums who rarely get out. Very relaxing evening.
Thank you for the lovely review! The servers name is Olegario and he is very happy to see that you had a great experience. Hope to see you again soon!
The service was very good. The food is average for the price. Little overpriced for what you got. We got fish cakes to start and they were extremely small. Overall good experience.
Thank you Sheila for your review. I am very happy to see that you had a good experience in Union Cafe. I understand that the crab and salmon cakes look pricey for the size. We are using a crab meat to make them, however I am sorry that it was disappointing. I hope you will come back again and try our other starters that are a lot bigger in size for a similar price.
It was only grand, didn't get what I'd ordered and the hostess was a bit cold. Won't be rushing back.
Hi Bron. I am very sorry to hear that you didn't have a good experience with us. I hope you'll gicve us another chance in near future. We are working very hard to improve our service in the Union cafe. Kind Regards, Dagmara
Had special of the evening and a glass of. Wine for 22: excellent value and delicious. Lovely friendly guy served us although place could have done with extra staff . Lovely ambiance.
Thank you very much for your Feedback Pamela.
Very good brunch, very tasty food, staff were smiley and very attentive, very nice experience indeed. Much much better than Union in Mt Merrion.
Thank you Gina. I am glad that you had such a great time with as. Looking forward seeing you again. Kind Regards, Stjepan
Food and atmosphere are good, plenty of room which is great but the service is not good, the servers are polite when you get their attention however , I asked three times for more water and three times the server completely forgot, I was literally waving my arm in the air as servers just breezed pass, they really have mastered the skill of looking past people. It's not the first time this has happened and it's putting me off .
Hi Agata, Thank you for taking your time and letting us know about your experience. I am very alarmed about service you received as clearly that's not a level of service me aim to provide. Could you please send me some more details, such a time frame, where were you sitting so we can do full investigation. I am very sorry and hope this won't deter you from visiting again. Looking forward hearing from you. Kind Regards, Stjepan
Our waiter was very attentive. One of our party was lactose intolerant. Very pleased with the service. Sorry I never got his name to give him the recognition he deserves!
Hi, Thank you for leaving us lovely review. I am delighted that you had such a great time with us and I believe Daniel was looking after you today and going to pass him you kind words. Looking forward seeing you again. Kind regards, Union Team
Nice decor, nice staff, good food
Thank you Garyo!
Lovely meet and greet, nothing was too much trouble, the food and service we're excellent! This is our new go-to place to meet up!!
Hi NiamhA, I am delighted that you had such a great time with us. We are looking forward seeing you again! Kind Regards, Union Team
Food was excellent, staff were very efficient and pleasant
Thank you MariaM for a lovely review. Looking forward seeing you again. Kind Regards,Union Team
Wonderful food, served by wonderful staff in a wonderful environment
Hi DavidC, Thank you for your kind words. Looking forward seeing you again. Kind Regards, Union Team
Table was just inside double doors which meant it was a bit cold, if we had any other table, I’d say it would have been fine.
Hi, Thank you for letting us know about your experience. I am very sorry that you weren't happy with the table that you were seated at. I am sure if you had let us know, that we would try to get you a more suitable table. Hope this won't deter you from visiting again. Kind Regards, Stjepan
I have eaten here a couple times before but this was a terrible experience- our food orders were wrong we were charged wrong the steak sandwich and pizza was terrible nothing like it usually is and when we would ask waiters for things like butter or water or cutlery they would never come back
Hi AoifeD, Thank you for letting us know about your experience. We take all feedback extremely seriously as it help as grow with Our customers need. I am very sorry to read that food and service wasn't up to usual standard. I can assure you that all issues has been addressed and repeating occasion is highly unlikely. If you were charged wrongly we would like to rectify that for you, could you please contact me directly on email@example.com. Kind Regards, Stjepan
Lovely experience in Union cafe! Noticeable change in service, timing for food and overall attentiveness of staff. It was lovely, easy experience and we will definitely be back!! Well done guys :)
Hi Nini, Thank you for your lovely review. I am sure to pass feedback on to team, who I am sure will be delighted. I am glad that you recognized the effort we have put in to improve standards. looking forward seeing you again. Kind Regards, Union Team
Poached eggs cold. Bacon burnt not crispy. Had invite my mother to brunch - new expierence for her. Not sure she will ever do brunch again
Hi Fionnualak, Thank you for taking your time and letting us know about your experience. I am very sorry that food didn't meet your expectations. I sincerely hope that you have mentioned it to Manager on the day, who I now would rectify it on the spot. Kind Regards, Union Team
Was a lovely brunch, staff very friendly and accommodating.
Hi SineadK, Thank you for taking your time and leaving us lovely review! Looking forward welcoming you again. Kind Regards, Union Team