Village Pub & Grill - Village Hotel Birmingham Dudley
Very good food, great value for money! All you can eat starters, carvery (including unlimited meat) and desserts. Also a hot desert included in this if you ask.
Service for drinks was a little slow but it was busy. Waiters and waitresses were all working hard.
It is loud now restaurant and bar have merged but as long as you aren't going for a quite/romantic meal it's fine.
But will definitely go again and have recommended to family and friends.
I was very disappointed as I had been before and was very impressed but this visit was a huge let down. We waited ten minutes for the chef to serve us at the carvery, he then had to keep running back and forth topping things up. The veg wasn’t topped up, Yorkshire puddings cold and soggy, gravy thick and lumpy. The servery area was a mess, puddings were not topped up at all. Overall it was not what I expected when paying £100 for a family meal.
The staff were lovely and friendly but either there weren’t enough of them or tasks were not efficiently delegated. A huge shame.
Our experience on Sunday was a complete disaster and ruined my husbands birthday celebration.We had booked for the carvery.
The noise level was unbearable, we couldn't hear ourselves talking.
The restaurant was very short on staff, I assume that was a management problem.
The service was terrible, there were no plates, the food ran out and also there were no desserts.
Other parties were also complaining and either refusing to pay or demanding a refund.
This is the very first negative review I have ever given any restaurant .
Pleasant atmosphere and a good range of foods to choose from. Good quality food
The food was lovely. We asked for our vegetables to be cooked more than normal and the kitchen did this for us. We were very grateful. The choice was good. The food was hot. There was a bit of a wait at the bar and it’s noisy in there which is a shame.
Our waiter couldn’t do anymore for us very polite and helpful, unfortunately I couldn’t eat much of afternoon tea as there was no allergy box when booked table and I’m allergic to peanuts and the peanut brownies where to close to other food, but what I did eat it was lovely,
I'm sorry to say this was one of the worst carvery' s that I have had. Nice that you have choice of 3 courses but the standard of the main was terrible. The beef was very tough, all the vegetables were under cooked and hard to eat, gravy was slightly brown water.
This is a real shame as I think it is done out beautifully so would only return for a drink and avoid the food.
Lovely food as always, great value, service was a bit slow but it was extremely busy so to be expected really. Thank you
Last minute booking we were shown to our table quickly and made to feel welcome staff explained how carvery worked as we had not been since they had refurbishment (which is very nice) food was lovely and staff friendly and attentive thanks
Been twice now and both occasions proved more staff are needed.
We waited 10 minutes to be acknowledged to be seated, the guy was flustered and rushed, our food arrived before drinks - 2 orders were wrong and had to be sent back!!! And they also ran out of 2 other items.
Brilliant food brilliant staff outstanding going again would not go any where else
Had a fantastic Sunday lunch with great selection of starters and deserts . Staff were very attentive and could not do enough for us making us feel valued and welcome throughout .
This was our second visit to the new layout and the new way of service... The first time was fantastic could not fault anything, service and food was amazing.. The second visit service was a little bit slower and we had to ask for our plates, but the food was still very good. We will definitely go again and would certainly recommend.
great selection of food friendly staff refurbished restaurant looks great
Great starter’s a good selection to choose from. Roast beef excellent all veg was well prepared. Best part roast potatoes. Deserts were excellent. Apart from the lemon sorbet was not keen on that. Ice cream lovely with chocolate topping. Definitely value for money will be going back again chris hadley
Eaten at the village hotel Dudley on a Sunday frequently in the past when it was the Verve . We have eaten once on a evening since refurb was good and expected it to be like a sports bar , decided to try it for a late Sunday lunch . We were extremely disappointed you could not hold a conversation because of the noise of tvs showing football . All the staff we encountered were new and struggled to keep up with customer demands .
Lovely atmosphere, love the new decor. Food good as always. However since the refurbishing there is no longer a hot desert option (used to love the apple crumble) and the waiting staff give you all your plates at the table when you order, which I found a bit strange. Had to ask for the dinner plates to be heated as they were cold but it wasn't a problem. Apart from this all good.
Love the refurb it feels so much better to eat in the restaurant. Food has improved a lot also. Staff friendly but you do have to wait a while for drinks they don’t rush. I only have two complaints no I have warm plates and no 2 do away with gravy jugs and bring back the pot with the ladle.
We found when we returned to our table after collecting our starters, plates for our mains had been left on the table, so when we made our way to be served at the counter for food the plates were cold, consequently the food when we arrived back at our table was going cold, there was always warm plates by the counter before the alterations. Also the table we were shown to was in the path of people trying to get through to the Bar and other places this was not very comfortable for us, in the end we had to move to another table.
Hope you will take this as constructive criticism.
Fantastic great afternoon food and staff fabulous will definitely be returning just missed the hot pudding
Staff are lovely and friendly in the restaurant. Great atmosphere
The service was shocking I’ve tried to email to complain not having much luck with that either
It was great food and friendly atmosphere just a little busy as u would expect on mothers day.
The roast potatoes were hard, there was green net in my sons mash potatoes we did report it to the staff member and my son was offered a drink.
I have been to the village hotel before and had a lovely time, but I must say it was disappointing.
Food was a warm not hot, but i appreciate how busy it was that day.
Always enjoy the carvery. Plenty of choice and fresh. Staff are so friendly and willing to help with whatever you need. Can't wait to try the new restaurant.
We are a group of cousins who live in different areas of the country & regularly meet for Sunday lunch at the Village in Dudley.
The carvery was in another room due to the renovation aim the main restaurant. The staff worked really hard to make our meal enjoyable & couldn’t have been more helpful, they were excellent!
The food was lovely as usual & we had a great time thank you. We look forward to the next time!!
Enjoyed as always staff really friendly and happy despite them being temporarily in a different area making their job more difficult whilst refurbishment taking place. We were made to feel very welcome as were out two small children. Thank you
Restaurant closed for refurbishment. Should have been informed when reservation was made!!!!!
Although the restaurant was under construction-the alternative room we were sent to was not adequate to be used as a restaurant. The staff were slow and all complained about each other and not being happy about the current situation. There is no doubt this situation was not normal but still the whole temporary restaurant has been poorly planned.
The restaurant was shut for referbishment but instead of cancelling the Sunday lunch offer they did it in a horrible function room. It was cold the food was cold and dried out and there was no atmosphere I felt like I was in a school dinning hall. The staff were very polite and tried their best to please the customers but everyone was in agreement if they had know it was going to be like that they would not have booked.
Not while they're having a refit as they have set up the restaurant in a basement room that resembles a staff canteen
The food was good :it was a much awaited birthday celebration so we were very disappointed to be informed the main restaurant was closed we were seated in a back conference room that needed decorating at tables that would have been best suited to a school canteen. I just wished we had been informed at booking
Really enjoyed it. Food (and desserts) we're amazing. Will definitely go again
Nice restaurant, staff were lovely. I had a few issues finding food that was gluten free.
Excellent service by all members of staff. We noticed an improvement in food quality since last visit,and staff were polite and efficient. Well done keep it up.
Fab starter- trio hummus and breads. Halloumi skewers were fab too as our main.
Arrived at the village hotel and was seated. Asked for other menu which waiter was confused about but asked for advice which we were then given. Waiter left to give us time to order however never actually returned and 15 minutes later we were left to flag someone else down. Food was nice, however half way through we heard shouting and screaming then all the staff came running over to the pub area. No one informed us of what had happened and we only learnt by overhearing other customers. There had been a fight in the pub area, when we requested to pay we were asked to go to the same pub area to pay (where the fight had just happened) and were escorted there (we felt like they thought we were gonna do a runner). On our way out there we’re 8 police cars and an ambulance! A quiet night turned into a hectic one!
We just had Sunday lunch which was excellent. Not often you find Sirloin of Beef at a carvery!!
The Turkey was also succulent, the food was only equalled by the staff & service
Our many thanks to the staff, very well done!!
1st visit for Sunday Lunch, 1.30pm.
Quite and gradually got busier but not noisy at all.
Food was very good, starters very good, Carvery meats excellent, good choice of vegetables( 1 comment on the Mashed Potatoes, very dry I think the Heat Lamps were too powerful )
Sweet we chose the Jam Roly Poly, very good.
Overall experience really good and will book again