Village Pub & Grill - Village Hotel Chester St Davids
Our HUGE TV's are perfect for catching the sports action whilst sitting back with a cold beer and juicy burger. Sunday's are made for our unlimited 4 course carvery and it's Tiki night every Friday, where we serve up island food and celebrate the start of the weekend with a Tiki cocktail.
Staff were not aware of current offers which became embarrassing whilst discussing and proving their lack of knowledge. Sunday lunch/Carvery does not seem to work in a sports themed bar. Tables were squeezed close together. Noise levels were shocking. Will not return now the football season is nearly back.
It was very nosey which put a great big negative on r dining experience.
Will not be returning unfortunately.
The lady in the grey suit was extremely polite, helpful and listened to our complaint which she said she
had dealt with immediately. So too was our waitress and bar lady. We were disappointed with the vegetables some of which you couldn't get your knife through but our main complaint was the lack of hot plates for the carvery. After myself, my niece and sister-in-law had gone for our carvery with the cold plates from our table, my wife saw some hot plates at the side of the carvery and took one only to be told by the lady carving that they weren't for the carvery. Surely, it would be sensible to provide heated plates for a hot meal. This really spoilt our meal. I would recommend to a friend but would advise that they ask for a hot plate.
Excellent value for money. New restaurant makeover makes it a far more relaxed event. Waiting on staff delivered superb service.
We have visited St Davids hotel on a few occasions but not since it has been refurbished. We felt that the refurbishment has been modernized a little to much. The food was cold and not as much selection as on offer before only had a choice of 2 meats as 1 had all gone. The roast potatoes did not have much roasting. The vegetables where cold. The service was not great but think this is due to the management not managing the staff accordingly. I had to ask on a number of occasions for items off the help yourself starters and desserts and had trouble finding staff as nobody was around. Nobody seemed to be checking the stock levels. All drinks you had to get yourself nobody asked if you needed any. Felt like it was help yourself to what every you could if it was there.
They had many issues last Sunday and I feel like it was time and money wasted I’m afraid
'Amazing Sunday Carvary' staff were all pleasant and really helpful, food was lovely and lots to chose from even for me being gluten free. We will definitely be returning.
Over priced, very noisy. Got the feeling the venue couldn't make its mind up what it wanted to be. American sports bar a Toby Carvery or a restaurant. A place with a lot of televisions and loud music. Not a place you can go too for a conversation. More a pkace to watch sport drink beer and eat a burger.
Really disappointed with the service as there was literally no staff around - potatoes extremely dry and meat was tough. Won’t be going back for Sunday lunch.
Carvery was very nice, meat was chewy but I know it depends on the cut. Selection of veg on was lovely. Disappointing that there was no hot pudding, but the selection that was there was nice. Didn’t like that we had to go to the bar and order drinks, I think it really let the whole experience down.
Food was great but slow at clearing plates, bar service was very poor. Very slow staff that were bypassing people and serving others. In a world of there own.
Great value Sunday lunch enjoyed. Good service and choice of starters, mains and desserts.
Very nice & clean , food was good , not a lot of choice of deserts
Booked here for their Mothers Day 3 course lunch. Table was booked for 7.15pm. Have never been here before but the Village Hotel near me (Bromborough) is lovely (it was fully booked) so I assumed this one (30 min drive) would be the same. I was wrong. The Sunday lunch menu was finished and we were expected to just order off the normal menu at normal prices - false advertising to me as this wasn't stated and up on booking, the table was for a £18.95 3 course. The place was heaving with football supports, it was a mess,, tables moved everywhere, dirty glasses and plates etc. Not a place you want to have a Mothers day meal! TVs were blasting and the lady behind the bar who I asked about seating didn't even know about the Mothers day meal that had been advertised! We found a table and sat for around half an hour with no acknowledgement from any staff. We were supposed to have a free glass of fizz which I had to ask for, and some vouchers which were given to us covered in sticky drink. We left the prosecco and vouchers and left. Mothers day meal ruined, very disappointed. Wouldn't return.
We had a table booked for 3 people on Mother's day. We were sat in front of a large TV screen which was on and a football game was being played. This meant that anyone in the room wanting to watch the match was looking across in our direction. The TV screen should not have been on on Mother's days. In addition, in the background you could hear some inappropriate pop music. Again too loud and the music was totally unsuitable for Mother's days. We took our cold plates to the chef for the carvery and then noticed the hot plates. When we asked the chef if we could have a hot plate she completely ignored us. When I went to the bar to get some drinks (3 drinks plus a free glass of champagne) and to pay it took the young lad over 20 minutes to pour the drinks and take my money. The bar seemed chaotic, disorganised and very untidy. The young man became very frustrated when he could not get the till receipt machine to work. The whole experience was very disappointing to say the least. I wanted it to be a nice day out for my mother but instead I left wishing I had gone somewhere else. I will not be back.
We went for Sunday lunch carvery The food was lovely but there was no bread to eat with the pate which was a bit strange . This service wasn’t very good just seemed a bit chaotic whether it was because of the refurbishment I don’t know but the food made up for it
Food was very disappointing, it was cold, and it had clearly been sat there for hours. Staff didn't know what was going on, we initially got told we couldn't have the carvery even though we had booked for 4pm however after finally getting told we could have it we wished we didn't because it was cold, bland, dry and an overall disgusting meal. Would never eat the carvery again or reccomend it to anyone. Not worth £16 either for what is described as a 4 course meal, it's actually a 4 course disappointment.
Good Sunday lunch but no bread rolls offered on starter selection. Other than that was very good.
AVOID THE CARVERY. We went for a quick Sunday lunch on the way home from a weekend away.
Had to ask where lunch was being served as the main restaurant was being refurbed and no signage as to where we should go.
From the moment we were seated it just wasn’t anywhere near the standard we had previously been delighted with.
Our booking had not got onto the waitresses scrap of paper, however a table was found.
Once seated the waitress asked if we would like to go to the bar to get our own drinks (bar was 3 deep with 2 people serving) we said we would prefer for her to get the drinks. 10 mins later our 3 soft drinks were delivered without so much as a tray. Glasses carried in fingers like a glass collector on a Friday night in a pub.
Asked for some soup. Delivered hot which is great. Sadly it tasted like a very watered down vegetable soup and nothing like the creamy leek & potato promised by the only waitress in the place.
Starters as always presented on a table to help yourself. No breads or chutneys available to accompany the pate or mackerel. Only cheddar cheese to
accompany continental meat selection.
Main course (by far the worst bit) served on old hot plates which looked like they needed a good scrub. Plates on table so cold. Had to ask a waitress (stood chatting to restaurant manager) after waiting 5 minutes for someone to carve the meats. Wish I hadn’t bothered. Meat was NOT on the hot plate, but on a board on the table behind. Finally got my cold meat. Vegetables were dry and hard. Kale shattered as I put the tongs in to get some. I think the carrots had more cooking on the hot plate than the actual cooker. Gravy in a soup kettle at the end of the hot plate not turned on so gravy cold. Put my plate down to help daughter, chef gone again!!! Had ask AGAIN for someone to carve her meat.
Puddings very poor and warm as no longer kept chilled. Spoke to manager he said cheesecake etc rotated every 30 mins. We were there 2 hours. No one changed anything
Good choice of food and service fairly good. Only concern is one of the waitresses didn't know what drinks she could offer and we had to wait for another one to come free.
The food was pretty bad. There is a refurb going on, so the food was being served in a conference room. No atmosphere and bright lighting. The beef was fine, as were the carrots. but the kale looked more like kale crisps. Roast potatoes were awful and the yorkshire pudding was completely crispy like it had been deep fried to death. The lemon cheesecake was barely lemon flavoured. It could have come out of a packet. I am glad we were using a bogof voucher, as I wouln't have paid full price for the food. It was bland and a let down for the Village. I wished I'd had a bar meal, which is usually much better.
The Memeber of staff serving done you proud as she single handed seen to everyone and their needs.. due to this service was lacking and I felt we waited longer than we should but this had nothing to do with the Memeber of staff. It was my daughter's birthday and she did make her feel special and sang happy birthday to her so a massive thank you!
Very Unorganised. The servers kept bringing the wrong food and drinks to our table and then wondered around the restaurant looking for the correct table, this happened 6 times. Slight delay waiting on food to be served and the correct dessert to be brought out.
Breakfast was shocking. Waiting in a queue which is fine but the reason was dirty tables that had not been cleaned. No food once got a table, asked constantly for it to be replenished. Really really poor and would not want to return
Extremely slow and poor service. Hotel was clearly understaffed for the number of guests booked in, as half term/valentines deals were running at the same time. Waited over hour and half for meals, which is not good when you have 2 children with you (aged 4&5). Very disorganised and felt sorry for the staff who were clearly rushed off their feet! Spoilt the start of our 2 night break. Food itself was nice when it finally arrived. Breakfast the next morning even worst as still not enough staff to cope with the demand. No bread, no milk, no tea, coffee, bacon, eggs, not cereal, or fruit. No seats! Had to sit in the bar area and treck backwards & forwards waiting for food drinks etc which where in another room. Guest queuing everywhere, waiting to pounce on food when it came out! Not good again when you have small kids! By the time we did manage to get something to eat it was cold. Clearly not staff fault but a managers issue.
Good Sunday meal very busy and noisy though. Service a little slow.
Further to our recent visit to Village St Davids although I would recommend the village to other people its only because we have had very good meals etc before and have enjoyed our stays however on this occasion
The food in the restaurant was very Poor no fault of the waiters but a bit like faulty towers the manager Lea was very helpful and re-funded our money on check out and was very apologetic ( even though there was work going on this is no excuse for the kitchen not putting out good food
Great food, fantastic setting, service fantastic couldn't do enough for us.
I’d booked the valentines meal but it hadn’t registered on their system. The lady serving offered us an alternative menu which was very nice.
The hotel was having a renovation that we were not told about. We were seated within a couple of minutes but then no one came to ask us if we wanted a drink or if we wanted soup. We waiting 10 minutes then went to find a waitress. We were sat in the concervatory as the restaurant was being refurbished. This meant that the food wasn’t served fresh it was just kept warm in warmers. This was not as good as the usual standard of the village hotels. Was very disappointed
Food first class but let down by your extremely inexperienced waitresses.A leader for your team is needed pronto.
This place is like Freddie Karno's Circus. It is chaotic. Firstly our ribs arrived looking like they had been microwaved. Tough, anemic and poor sauce. We sent them back and had them removed from the bill. The waitress apologized. My wife's teriyaki salmon was nice and my burger would have been if the chips weren't stone cold. I sent them to be replaced and the waitress apologized again. We had to find another waitress to get more drinks as ours had disappeared for a while. We chose deserts. My wife's was fine but when I asked if the Chocolate fudge cake was hot and was told it was, it arrived cold.The waitress apologized again. I sent it back to come back lukewarm. I just eat it as every time it took ages to find the waitress who was permanently busy even thought it was Monday night and the restaurant wasn't full.
I would have asked for a reduction has I not had a discounted voucher. It is no wonder pub chains like Brunning and Price thrive against amateurish competition like this. I won't be going again
Friendly staff, although staff seemed like they were doing the buffet style for the first time. Food was awful starters, mains and desert... so so bad, overpriced and disappointing. All very cheap tasting. Never again !
Really enjoyable meal and nice atmosphere. Food was good though I wouldn't say outstanding. Plenty of choice however. Waitresses were very polite and helpful.
Understand the village grill not open and had to eat in the area for breakfast, plus service was slow 50 minute wait for starter.
On receiving a buy one get one free offer from yourself I thought it would be nice treat to take my partner for his birthday.
On arriving at the car park there was rubbish all over the parking bays make it difficult to park safely .There was scaffolding up at the front of the hotel which made it look very unsightly but I do understand that work needs to be done and scaffolding must be up. On entering the bar staff kindly told us where we should be going for Sunday lunch . But as we stood around nobody seem to be coming over to us. I went back to the bar to ask the staff again where we should be going. One young girl said We must wait for server to arrive! She did then proceed to find a server . After we were seated and the drinks have been ordered I had to approach a server to ask what the procedure was for getting food. The Soup arrived hot but the choice of cold starters was minimal. The maincourse was cold and the gravy was very runny. There was no ice cream for desert and the cheesecake that we were given was very poor quality . This was a birthday treat I feel very let down.
Attempted to change booking time from 8pm to 7pm but was told "No" and guy walked off. Very rude. Food was average, waiter was trying but lacked communication skills, felt like every was new and unsure of what they should be doing.
Attended for Sunday carvery deal, there was dried out fatty scraps of meat, no pigs in blanket and the waitresses said they’d been busy and there was nothing left. Cheesecake dessert was a small child’s size portion. Apple pie not a slice but a mashed up clump of pie. Told there was no Ice cream available for our toddler. Presentation poor. No tea and coffee offered. Spoke with the Manager who was helpful, did explain they are in the middle of a renovation at present (that’s not the customers fault for poor quality) and took on board comments and amendment to our bill made to reflect the above.
Whilst the renovation is taking place the restaurant has been placed in the conservatory. The food is placed a good walk in the back room. There is no welcome reception when entering the facility which left my party slightly confused as to where to go. I’ve been here before and the food was fantastic with fantastic choices this time we were sadly disappointed. The meat was very dry and there was barely no vegetables on offer. Deserts are now on a order basis and it looks as though they have scrapped the waffle maker (the reason the kids agreed to come along) I suggest whilst the renovation is taking place meals should have a certain percentage off the price as the overall experience wasn’t great, my guests made comments of never returning.
Due to kitchen renovation we were not offered the menu shown online, but a limited choice. Service was slow. Food quality was ok, but we were disappointed that not all options were available
I know some people here have marked it down for silly reasons (one star because the staff didn’t ask if you’d enjoyed the food on exit is a bit extreme.!!.)
We had the four course Sunday carvery and have been a number of times over recent months. We’ve always found the restaurant staff very polite and helpful and the food of a good standard and value for money.
Ok, the hotel and restaurant are a bit dated and could do with a makeover, but generally we were very happy with our experience and will return.