What 290 People Are SayingWrite a review
Overall ratings and reviews
1.9based on recent ratings
2.1
food
2.0
service
2.0
ambience
1.9
value
Noise · Moderate
21% of people would recommend it to a friend
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RC
RohanC
Kent
1 review
Dined on 1 March 2020
Overall1food1service1ambience1

Awful layout service and over priced poor quality food

CF
CarolynF
1 review
Dined on 23 February 2020
Overall1food1service1ambience1

Made a complaint but no one has responded as yet.

CL
CarolineL
Kent
1 review
Dined on 17 February 2020
Overall3food3service3ambience2

Not somewhere for a quiet meal. Football on the TV all the time. More a pub atmosphere than a restaurant if you’ve booked for a quiet meal/weekend away!! Food nice enough but had a 30 minute wait. Took 15 minutes to get served too. Breakfast was a much quieter experience.

DS
DuncanS
Kent
2 reviews
Dined on 16 February 2020
Overall1food1service1ambience5

Quite frankly appalling experience. Zero engagement from staff, long long waits to order at the bar. Long wait for food. Inedible beef on Sunday roast. Zero atmosphere and then they turned the background music off in favour of screaming at a football match. Please avoid unless you want to order chips drink beer and scream at the large screen TVs.
This is NOT a proper restaurant and I feel sorry for any hotel guests who have no other choice of a place to eat. Needs proper management.

OT
vipOpenTable Diner
London
1 review
Dined on 16 February 2020
Overall1food1service1ambience1

Truly awful. Just don’t bother.

OT
OpenTable Diner
1 review
Dined on 16 February 2020
Overall1food2service1ambience1

A wait between 10-15 mins at bar every time you needed a drink
1 hour before starters
1hr 30 mins for kids mains
2hrs 30 mins wait for main course
3hrs for kids desserts
People that arrived after us got a full refund and food before us
Incorrect meal of turkey instead of beef

Overall understaffed behind the bar, bad organisation, and no management to deal with the issues was sadly absolute shambles, with a unprecedented amount of people complaining and asking for refunds and no one taking responsibility to rectify it

JR
JadeR
Kent
1 review
Dined on 9 February 2020
Overall1food1service1ambience2

The fairly new lay out isn’t good. They’re roast dinner buffet on a Sunday used to be brilliant. Apart from the beef which was cooked beautifully the rest of the food was horrible. Starter selection (buffet) was minimal and also the dessert selection was rubbish. I certainly will not go back for a roast again with my family. The service was atrocious from one girl, she clearly wasn’t great in a customer facing role.

MO
MaryO
Kent
1 review
Dined on 26 January 2020
Overall1food1service2ambience1

The roast Turkey or Beef dinners were appalling. So bad that most of us could not eat them. Also theere are no quiet areas just to chill out or have a coffee. The overall noise level was way too loud. We had friends who stayed at the hotel. They both told us that their breakfasts were also inedible. With powdered eggs -not cooked properly. We are very sad about all of this. We have been to the hotel over the years but this is the worst we have ever known it.

K
Katie19
1 review
Dined on 26 January 2020
Overall3food1service3ambience3

We had the roast dinner which cost £15 and when we received it the veg was all shrivelled and brown where it had been cooked and stored to keep warm all afternoon, the turkey was dry and they only gave you 1 pig in blanket! The place has a nice set uup but I wouldn’t eat there again! This was my first time visiting!

M
Mazzie
Kent
2 reviews
Dined on 19 January 2020
Overall4food4service4ambience3

Not bad value pity no desserts staff friendly. Need a bit more voice of appetisers, too much fish.

L
Lorraine
Kent
2 reviews
Dined on 12 January 2020
Overall1food3service1ambience1

What a shame we’ve been to the village before and had a wonderful time. Unfortunately this time round I found the service terrible it took well over a hour for the food to come out we sat for a very long time before our table was cleared the staff was to busy playing with the cutlery. Won’t be returning.

OT
OpenTable Diner
Kent
2 reviews
Dined on 15 December 2019
Overall3food4service3ambience2

A new format. Tables not laid makes it uninviting. Good quality food. Service mixed. Some great people some not

OT
OpenTable Diner
Kent
1 review
Dined on 8 December 2019
Overall1food1service1ambience1

Having had several enjoyable Sunday carvery meals here in the past, my wife and I invited two friends for a Sunday lunch. We were shown to our table a 1:30pm and we didn’t finish our three courses until 4pm. After getting our starter and finishing it we waited an hour for out main course to arrive. It was luke warm when it arrived and cold when we finished. 30 minutes after we finished this course my wife had to go to the bar and ask staff to clear our table.
We were embarrassed to have brought our friends here. A mistake we will not repeat.
The restaurant has certainly gone down hill.

OT
OpenTable Diner
Kent
1 review
Dined on 24 November 2019
Overall4food4service4ambience3

Sunday lunch. No longer a carvery but brought to you instead. Food was great, hot and generous portions. Delighted to be given extra gravy when requested. Big choice of starters help yourself probably the best feature. No idea about pudding, was too full. If you like the idea of silent sky sports news updates at every angle, you will be happy.

LW
LuisW
Kent
1 review
Dined on 17 November 2019
Overall1food1service2ambience1

We had a dirty starter plate old food stuck to the bottom. Waited 50 minutes for our roast didn’t come until we asked for it. We all had the turkey roast which was no pleasant at all stuffing balls were hard as rock and one came out missing half the items. Wouldn’t recommend we went ther about 4 years ago and it was amazing real shame.

LR
LisaR
London
1 review
Dined on 10 November 2019
Overall1food1service1ambience1

We booked for Sunday dinner - 6 people at 5pm. Arrived to 3 or 4 gigantic screens showing football. The whole restaurant was heaving with furniture rearranged to face the TV’s. it was so loud you couldn’t hear yourself think. No carvery at all and assume we’d have had to order bar food. We had a tiny table set up for us in the middle of the crowds and noise. We declined to stay and went elsewhere. Dreadful which was disappointing as we’ve been many times over the years. It’s now more like a pub than a restaurant.

GG
GaryG
1 review
Dined on 10 November 2019
Overall1food1service1ambience1

Never liked the change to a huge noisy sports bar, but the food was always decent enough and good value. The carvery is now gone, was told we would need to order food at the bar. We had just spent 15 mins at the bar getting a drink and finding a member of staff to get us seated. We was also informed kids no longer eat free. Gutted! This used to be a great value family friendly carvery. We finished our drinks and went elsewhere for our Sunday dinner. We have also cancelled our Black card gym memberships as this was the last straw for us. Both and the gym and the restaurant used to be excellent and the savings we got with the Black card were great. Standards have dropped massively. Such a shame.

K
Kttt
London
1 review
Dined on 10 November 2019
Overall2food1service3ambience1

Having never been here before I was told there was an amazing carvery which we were very much looking forward to. We had booked with friends, when we got there despite not being busy at all at the time, our table wasn’t ready and we waited following around the staff for a few minutes who didn’t know where they were seating us. They told us the unlimited carvery had gone and now it’s a menu between turkey or beef. We waited for an hour and then went to ask where our food was, of course less than a minute later our food came out. Freezing cold and the beef was wafer thin strips and bright red. After hearing another table was also comparing of cold food twice, we decided to send the food back. The waiter was great and agreed he would send it back too, offering is a refund straight away. He said they have had nothing but complaints since changing the carvery. The unlimited starters were however very lovely, just ruined by the long wait and inedible roast dinner. Such a shame.

NI
NICKP
Kent
5 reviews
Dined on 10 November 2019
Overall1food1service2ambience1

Changed from a carvery to a set menu. 1 person behind the bar serving everyone. No staff at all. Food cold and not served all our party at once. Gravy like water. Absolutely loved the value and service of the Carvery and can’t see why they have changed. My advise is don’t go there. Staff did try but fighting a loosing battle

LB
LucyB
1 review
Dined on 10 November 2019
Overall1food1service1ambience2

Numerous issues from start to finish! The food order was wrong at till point and we told them 3 times that we wanted 2 beef roasts only to have 1 turkey and 1 beef turn up! The starters were lovely but they were self serve and i think that's the main reason why that part of the meal was plain sailing! Food came out cold, table wasn't cleared, puddings were wrong and the overall service was non existent. The place looked lovely following the refurb but some serious work is required on the food and the service in my opinion.

MT
MaggieT
Kent
1 review
Dined on 3 November 2019
Overall2food3service1ambience2

The table we reserved for 8 was sat at by 2 people eating sandwiches - we had to sit at a different table by the window - which was cold!
Table not cleared. Long time for food/drinks to come out, service very poor - need more staff!

LG
LynneG
Kent
1 review
Dined on 3 November 2019
Overall1food1service1ambience1

The roast dinner was awful, cold, dry and microwaved. Got a full refund

LO
LOZA
Kent
1 review
Dined on 3 November 2019
Overall2food1service4ambience3

Food was freezing cold on a wooden block kids roast veg were sprouts and cabbage. Desserts were NOT desserts they were continental breakfast.. yoghurt, croissants and muffins that was it!

ZR
ZoeR
1 review
Dined on 2 November 2019
Overall1food1service1ambience4

Despite making a reservation, receiving an email confirmation and a 2nd email asking me to confirm that I still required the reservation, there was no table reserved for our party of 4. I know that it was the rugby final but there was nowhere near enough staff on duty, minimum 25 mins. to get a drink. When we finally got to the breakfast buffet there were no eggs, bacon, mushrooms or sausages left. They were replenished later but the queue was so long that the food continued to run out. It was obvious that there was no control as many people were just helping themselves without paying. I would have asked for a refund but despite asking at the time of handing over £40 I was not given a receipt.
Regards

IF
IanF
Kent
3 reviews
Dined on 1 November 2019
Overall4food5service4ambience3

Although I booked a table when we got there we were told to go and sit anywhere and then go to the bar to order food.

OT
OpenTable Diner
1 review
Dined on 27 October 2019
Overall2food2service4ambience1

No, I'm afraid not. The music was over the top loud, so not the sort of atmosphere to enjoy a leisurely Sunday lunch. I don't like the idea of serving a Sunday roast on wooden boards - not hygienic and not good for holding the gravy. I asked for a plate, which my request was granted by very helpful and friendly staff. I have never seen a prawn cocktail with just prawns and sauce in a glass jar! Not very good at all. The roast turkey was very dry and so was the cauliflower cheese, which was a solid lump. It was not good value - luckily I had a 2 for 1 voucher (which the staff didn't know what to do with it) but I would not have been happy to pay full price for this dinner.

LL
LisaL
Kent
1 review
Dined on 13 October 2019
Overall3food3service2ambience2

There was not enough staff, we waited long time to give our drinks order, then waited for drinks.
Staff were difficult to find when needed
Food was fine and it was reasonable with kids being free but the restaurant is way too big @ open if there isn’t any staff. We wouldn’t rush back unfortunately .

SC
SueC
1 review
Dined on 13 October 2019
Overall4food4service3ambience3

The food at the Carvery was good quality but the starters and puddings were small and the choice of puddings was limited at 2pm when we had ours even though the restaurant had not been busy at the time. We had not used the Carvery before and we had no explanation as what to do etc. The waitress served us our drinks but did not come to the table after this. We paid our bill at the bar. The restaurant was quite noisy with TVs etc. We were on a two for one offer. We would use the restaurant again but would not have the Carvery as would not consider the full price good value.

m
marco
1 review
Dined on 28 September 2019
Overall3food4service3ambience2

Did not know it was a sports bar, so be prepared...
food was good but no service at the table, ordered at the bar or via app.

JR
JacquieR
1 review
Dined on 27 September 2019
Overall3food3service3ambience2

Unfortunately this is a sports bar and not a restaurant and if you're looking fir a quiet meal don't choose here unless you can lip read!

MT
MartinaT
Kent
1 review
Dined on 22 September 2019
Overall3food3service3ambience2

Good choice for starters and mains. Lovely meats. Puddings were poor, had to remind staff several times to get ice cream and drinks. No choice of hot puddings and waffle machine not there anymore. Dreadful tv screens everywhere so you can’t enjoy a quiet family meal. Music on top of that was too much as well. A shame because the starters and mains were gorgeous

AJ
AJames
1 review
Dined on 21 September 2019
Overall1food1service1ambience1

The new layout is awful. I appreciate the business from football matches however instead of keeping tables eating to one side we were in the middle of all the beer drinking with kids. There was little to no veg on the carvery and when requested was not replenished. Have eaten here several times but this will be the last after it took1 hour for lunch to arrive the day before as well! Very disappointed.

CS
ChristineS
Kent
1 review
Dined on 15 September 2019
Overall2food2service4ambience3

I would recommend for a special occasion dinner , because of the price. The basic bottle of Rose wine was over priced . The food was tepid but well cooked . The staff were pleasant and helpful . We did not see a price list any where which would have been helpful .

SC
SamanthaC
1 review
Dined on 13 September 2019
Overall1food3service1ambience1

We arrived early and was welcomed by two members of staff, who escorted us to a table straight away. Served quickly and our food/drinks order taken. After that it all went down hill! 1hr to receive even our starters by which time everyone around us that had arrived after us had all been fed and some had even left.
Food was lovely when it finally arrived but for the price, we expected service to be much better!

S
Sturdy
1 review
Dined on 7 September 2019
Overall3food4service2ambience1

Been here previously,No separate restaurant anymore. Had to order at the bar. Food was from a limited menu but it was ok. Unfortunately no ambience at all, just loud.

MW
MichaelW
Kent
1 review
Dined on 31 August 2019
Overall1food3service1ambience1

After over an hour and a half wait we finally got our food as they had sent it to the wrong table. The booking for the table wasnt needed as we were sat in the bar not a restaurant. Overall bad experience and one I wont be doing again.

AM
AmandaM
Kent
1 review
Dined on 18 August 2019
Overall1food1service1ambience1

Awful way over priced horrible carvery . Soggy roast potatoes. Stuffing balls that could do serious harm so hard . Watery gravy . In edible beef . Watery ice cream . Starters just sat out getting warm prawns how dangerous. Warm trifle coz sat out . All in all pretty disgusting don’t bother

S
Stephanie
Kent
1 review
Dined on 11 August 2019
Overall5food4service5ambience5

We had a really great experience. The food was beautiful the staff were really friendly and we had a great time.
The only tiny issue we had was that the chilled desserts tended to warm a little on the side which affected the consistency of them.

S
Sarah
1 review
Dined on 10 August 2019
Overall1food1service1ambience1

Very noisey, was not told there would be football on huge telly screens, when there was a goal scored it was even worse. We paid good money for our food and evening there. It was not pleasant sitting in the dining area. We were unable to hear each other talk. Did ask for a quiet area, was told we could sit anywhere, but there was no area without the noise. Bar people who served us, could not give us the time of day. Only one lady who served us was polite. We ordered 4 puddings, only one came we had to chase up the other 3 puddings. We have been here before with no compliant, not sure what has happened, but would not go back

SK
SusanK
1 review
Dined on 28 July 2019
Overall2food2service1ambience2

It is a buffet system which was not explained before we sat down. Had to ask for someone to come and take the drinks order and not all drinks arrived together despite the restaurant not being busy at the time. Table was NOT cleared at all until we asked after having had starters, main and dessert and all the plates had been stacked up by us on the table in the middle. It was a party of 7 adults and one child!! Were offered a free drink when we complained which was after the meal so what was the point!! Used to be an amazing place to eat and will probably never return now

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Village Pub & Grill - Village Hotel Maidstone is rated 1.9 stars by 290 OpenTable diners.