Village Pub & Grill - Village Hotel Nottingham
Traditional Sunday lunch or brunch: From £15
Help yourself to our Chefs Table of unlimited appetisers then
choose either a traditional Sunday lunch or new brunch dish. From
Add a bottle of fizz or house wine (white, rose and red) for £15
See website for full T&C’s
Terms and Conditions: Maximum of 10 diners. Includes Tax, excludes service.
Valid For: 1 - 10 people
Starts: 31 October 2019
Ends: 30 April 2020
Availability: Sun 12:00-16:00
Appalling service. 40 minutes to order food and drinks from the bar. Staff couldn’t work the tills, or keep up with the glasses. The food was dripping wet making the bread soggy. It was meant to be valentines but no one was bothered about it. Overall very disappointing as we have been before it was changed to a sports bar and the food was great. I recommend people to stay away unless you want a boozy afternoon watching sport.
The male at the bar was brilliant he was chatting to the kids at the other table and adults elsewhere he was great with everyone
It depends what you are looking for, the venue is well equipped and should perhaps be used to provide a better overall experience. I would personally have a division between groups. So that family groups, hotel guests and sports fans can get what they want out of the experience.
I think you need to ask a few more questions when taking bookings to find out what guests are expecting there seemed to be confusion on the evening due to allocated seating.
The biggest failing being that I waited for nearly 20 minutes while my food was getting cold to get served at the bar.
The pub itself was very cold with the aircon on for some reason in Feb however our server was very accommodating in finding out what was safe for me to eat with my allergies and did not make it seem an effort for her. Thank you so much. The food was lovely
Had the BOGOF voucher, dinner was cold. In retrospect I should have brought this to the kitchen's attention, but I didn't mind having had access to the chef's table, I felt I'd had my moneys worth. Also dinner is served on wooden boards, so I wouldn't have enjoyed it regardless.
Family seated next to me, were wrapping up muffins off the chef's table up. Obvious problem of free access. (no chocolate muffins left)
Its definitely a sports bar, not somewhere I'd recommend for Sunday Roast.
Staff were friendly.
So disappointing went for a special birthday as previously always been amazing they have changed the concept of Sunday lunch no longer choose what you want & now very restricted, turkey was dry, wanted to charge extra for a extra Yorkshire & so called prawn cocktail was 3 prawns in a spoon of Marie Rose sauce
Place wasn’t overly busy but we had to ask someone to clear our starter plates & get our dinner
Over heard plenty of complaints about speed of service! One staff member was lovely she was apologetic about the speed of service
I used a voucher or it would of been a total rip off!
Very disappointed with the way the offers were advertised and the fact that terms and conditions only available online. There were 3 adults eating and our bill came to £73 but the children’s meals were not free as we had thought. Also our member discount didn’t apply as we had already had an offer - this discount (which we understood was a member benefit) was one of the main reasons we had booked. The ‘offer’ was a burger bought with a pint for £2. Also, the children ordered a brownie, but were presented with chocolate fudge cake which neither would eat. Although the food and service were acceptable, the fact that we felt totally ripped off when presented with the bill, has left us feeling that we would rather eat anywhere else in future. Also, we had to request an itemised bill which seemed to be a real problem for the staff.
If you could give no stars that would be my option. Booked a table on Saturday morning for Saturday evening 5pm, all confirmations came back. Arrived for our meal (3 adults 2 children 1 which required a high chair) stood at the entrance to the restaurant for 5 minutes (where the greet point was) but no one came so entered restaurant and headed towards the bar. Saw a lad clearing some tables so asked him about my reservation but was quickly dismissed with him stating “he didn’t normally work there” and he hurried off to find someone else. A “manager” then came out walked past us to collect an iPad from said greeting point then headed back. Asked our name, name given to which he then was looking on the iPad and discussing with us where we could or couldn’t sit... we had made a reservation why is one of the tables that’s noted reserved not for us? After finally deciding where to put us he took us to the table. We sat down and he said he would fetch a high chair. 10 minute later we are still sitting there no high chair no menu no drinks orders taken. Just completely being ignored. The fact that the restaurant was empty and the only people within were at the bar or watching sports on a tv in the corner just added salt to the wound. Therefore being extrmemely fed up with the entire experience and feeling very unwelcome we left and went over the road to the pub/restaurant the corn mill and had a completely opposite experience. Will never Attempt the village again!
checked in Friday evening saw a promotion with 50% off meals so purchased the voucher online and downloaded.Went to the bar had a couple of drinks then noticed we had to book a table to use the voucher so booked the table online and received an email confirmation for 10.00.Just about to go to our "reserved" table at 9.55 when receive a phone call from the restaurant manager saying the kitchen closes at 10.00 and the gas is turned off then!!!!Literally told if you order the starter Nachos now in the next 30 secs you can have them, but nothing else.Told it was a system fault allowing us to book the table though no closing times were displayed anywhere.Totally unhelpful and no alternatives given,no room service as that also finished at 10 basically like it or lump it.Had a £50 voucher couldn't use,had spent money in the bar on drinks so now couldn't drive anywhere else.Spent over an hour finding a takeaway that would deliver at that time and location that provided a decent meal.Then another 50 mins for delivery so after 12.00 when we finally had something to eat with no help from the Village.
SENT NUMEROUS EMAIL AND NOT ONE RESPONSE TO DATE!!!! SYSTEM NEEDS FIXING AND THE STAFF NEED TO LEARN BASIC CUSTOMER SERVICE SKILLS.
Bit disappointed compared with previous visit with feel of room but this was probably because there was a special Christmas event going on in the conference room and few diners and the young staff serving us seemed unsure what to do about 2 for 1 voucher or about how the chefs table worked. They were very friendly and attentive but didn't seem to have been given adequate training and had to keep going off to find someone else who knew what to do. The food was lovely though.
Will not be going back since they've changed from a carvery to a plated meal. You had to choose your meat and had no choice over accompaniments and vegetables. Starter choices limited and "pudding" choices were shocking.... basically muffins, croissants and yoghurt/ fruit. Very disappointed as we used to love going here as a large family
Group of 8 and we all ordered a variety from the menu, all the food was really good, thoroughly enjoyed it.
Its a real shame that Village no longer participate in the meerkat meals, 2 for 1. This may be the reason the restaurant was so quiet, compared to my experience there a few weeks ago when it had a nice buzz about the place. The food was luke warm, quite disappointing really.
Sorry but Sunday Lunch was not a great experience. The menu was very limited - beef or turkey served as one dish. Was expecting a carvery. Wines were overpriced. Very noisy atmosphere. There seems to be an attitude that loud music is necessary so one has to talk above it. Background music is always useful.
Not really a Sunday Lunch venue for older folk but maybe younger folk find it acceptable.
Staff were attentive and helpful but ordering system unnecessarily complicated.
I booked the table after a recommendation from a friend. We were coming for the unlimited Sunday lunch. I checked before booking on the online menu, and it showed it was still available. We turned up, and as we were seated we were told that they no longer do the unlimited Sunday lunch. We were handed the menu....and again it is still advertised as an available option. The only meats on option were beef and turkey! No lamb.....no pork/gammon! We were told that the meal would come plated. The whole point is we wanted to be able to have choice and options for our Sunday lunch!
Bitterly disappointed with the false advertising, lack of choice and the attitude of staff that wouldn’t accommodate our requests. Needless to say we left without ordering, and shall inform friends of the “unpublished changes to the menu”
Also amused that the pricing hasn’t changed, still charged the same even though it’s no longer unlimited!
I look forward to hearing from you!!!!
Very busy, and a bit noisy, but food excellent. Doubt we would have paid the full price, had a 2 for 1 on main meals. A bit on the expensive side for ma pub meal.
I was sorry to find out when we got there that it was no longer a carvery. Just not quite as I imagined and we had to keep asking what to do as no one really told us.
Good food good service good vibe 👍ffffffgggssdddddd
Drinks over priced . We had booked a table we were given a very rushed welcome we had not eaten there before so didnt know the routine . It took us ages to pkace our food order at the bar . We had sunday lunch it was not made clear that we could help ourselves to starters . There were 3 of us cuttlery was only laid for 2 we had to ask for the other one . When the came it was luke warm at best , the roast potatoes were only just warm and were chewy as if they had been kept warm from the day before as was the yorkshire with stuffing and pigs blanket the turkey was nearly cold and dry . No one came to ask if our meals were ok untill they came to clear the plates when we had finished .
At £15 a head our overall opinion was really poor and we wont be coming back or recommending anyone to come either
Classed as a "roast" they are not doing the Sunday carvery now but there is a buffet starter and sweet course and they serve the main on a wood block, thank goodness for the soup that was tasty and hot with bread, what ever else was non describable same with the sweets, there was chocolate croissants, smoothie drinks and small glasses with granola and yogurt in all could have been left over from breakfast, the turkey and Yorkshire pudding was fine everything else was more or less raw I had four brussel sprouts on my block and my knife couldn't cut through any of them and the same with the three "roast " potatoes on the block, the gravy is brought in a jug which them floats on the block after being poured on,
We would definitely not return or recommend this venue for a Sunday lunch, this is a bad move for the village as it used to be so nice
We were there during the football so was bound to be loud but wasn't that bad. Nice table and brilliant new layout. 5 stars
Great food but why so many TV screens? Not everyone wants to watch sports, and there's no place in the restaurant to get away from it. Table service was good but bar service was poor. Food was tasty with some imaginative twists, and value for money for a hotel restaurant. Just a shame the noise levels were so high and TVs so dominating.
We were disappointed with our 2 nd visit. The table was right next to a storeroom so staff in and out. Not enough room for people squeezing through between adjoining table had to keep moving my chair. Food was only lukewarm.
Really like the new design and lay out of the restaurant.
However, the standards have fallen dramatically on the service and quality of the food.
The buffet style system just doesn’t work. Metal canisters hold the cooked food so everything has a damp feel to it. No crispy roasties or Yorkshire puddings.
Also the Staff just didn’t seem to know what they were supposed to be doing.
So disappointing as the restaurant and food before couldn’t be faulted.
£17 for a chicken skewer so not good value for money and chips we cold and had to be sent back.
Really enjoyed our visit, first time since becoming a pub/ grill!! carvery was lovely, catered for our daughter who has coeliac disease! overall very pleased! ....me& my husband go to the village at Dudley for a weekend away once a year and have a treat just for us with Pampers included! ...we love the village! 🤗
Nice place and very reasonable plus it helps that I'm a gym member here. Yeah good food me and my family enjoyed it.. cheers
We went mid-week for my husband’s birthday, the service was amazing and the staff were both friendly and accommodating. It was quite busy as there was football on, unbeknown to myself; however, it wasn’t unpleasantly noisy and there was a nice atmosphere.
First time i had visited since the bar area has been changed, it feels very squashed in and the noise is too much, you cannot sit and have a good old catch up anymore, as its like sitting in a nightclub.
The service was very slow, the food took over 40mins to arrive, and there was no service check back to ask if we wanted anything else.
The price of the drinks have also gone up too, which i feel is a shame, but you lost out as we wanted to open a tab for drinks and desserts, but we didn't have a card to leave behind the bar (This is very old school) nowhere does this system - but I'm guessing you've saved money on the staff, so they cannot be watching if people walk out!
So we had 1 drink and a main course, so you loose out on money by running this daft old fashioned Tab facility.
The bar man was really helpful & patient with me and my aunt.
Great lunch, staff were all really friendly.
Will definitely be back.
We have had a few meals here but on this occasion it was very busy and the service at the bar took a very long time.
The food was nice but did not like eating my burger and fries off a wooden tray with wax paper underneath.
The burger was very tasty and good value when using our meerkat code.
There was a live football match on so the vibe was fun and exciting.
We waited 45 minutes for our food to be delivered as they had lost our order. Managed to get a free bottle of wine to compensate this. The food was lovely when it finally arrived and would book again.
Didn’t know what to expect reading the reviews we hadn’t been into the restaurant to see the new changes. The reviews mentioned the noise level whilst eating. We prefer the food set up being as it was before. The main starters are in a thorough fair which is in front of the main carvery it was at the side of the carvery before. We were told we had to wait for the starter plates to be cleared from our table before they brought our plate for the main meal but we didn’t like this idea. We asked for our main plates to be brought to our table before. This was because if we couldn’t get the attention of the waiter/waitress when busy then we’d have to wait. If you wanted soup it was self service and no problem with that however the soup you poured into a tin mug maybe that was for carrying purposes not sure and a lot of restaurants do this but it isn’t pleasant. There was no side plates on your table and you have to ask for one. The televisions were all on but they weren’t too loud and the tables were presented around the main bar area in the middle of room and if you were on the window side you had people standing right up to the bar in front of you a little more space would have been a little better. Food was fine. I warmed to the idea of the layout with respect to the trendy aspects of viewing area velvet seating in front of the large screen which was prior to the seating area in the restaurant. We really didn’t like people walking in in dressing gowns from the spa and able to sit down amongst people who were eating. Apart from the changes we weren’t happy with I would try and go again.
The food was ok , there was a lot of fish for starters. The carvery was good and a range of choice of vegetables also the puddings were good. The service wasn't great , had to wait a long time for the plates to arrive for the dinner after our starter had been cleaned up.
Admittedly booked not knowing that football was on, but to be honest I hadn't assumed the carvery was in a bar. It wouldn't have been so bad if the tvs hadn't been ridiculously loud. I could barely hear the bar staff at times. Managed to eat a starter, which was OK to be fair, but didn't make it onto the mains before we left with a refund.
Atmosphere ruined by the Tvs, I'm a football fan, but I would sooner be dusting off 10 pints watching the match than tucking into a plate of food. Need to make their mind up whether it's a bar or a carvery, doesn't really work as both.
Food nicely laid out, better than previous with the new sports bar.
Starters were a bit empty, little pots with salad, not much to them.
Mains were good, generous serving of meat and help yourself to veg. Pretty good.
Desserts, like the starters a bit basic, not much in the eton mess mostly cream. Ice cream machine a huge hit with the kids!
Service wasnt great and the food was poor. Staff were accommodating but looked like they would rather be somewhere else.
Too noisy now pub and restaurant combined. More aimed at sport loving people!
Atmosphere was not very warming and welcoming, it felt like we were interrupting their conversation. When asked to apply a voucher, she only took away one item and didn’t check what she was doing. When prompted about the error they didn’t seem very interested and concerned that they miss payed someone.
Sunday lunch good value for money & was delicious. Good variety.