Village Pub & Grill - Village Hotel Wirral
The food and atmosphere was lovely, have already booked to come again as it was so amazing.
Good food, great service. The bar was extremely full and quite noisy but our table was ready and the food arrived quickly.
None of us really appreciate the sports bar setup adopted by Village group. It's impossible to eat and enjoy conversation. Service at the bar was very slow indeed, just disappointing all round. I used a voucher which had so many restrictions, it made it useless.
Not a nice relaxing place to be. Bar service for placing orders was hectic and noisy as was restaurant. Food was okay ambiance spoilt it for us.
My husband and I had the eat as much as you like chinese which was awful there were only 5 items altogether plus prawn crackers .the food was lukewarm I was so disappointed as it's not very often I go out for food I definitely wouldn't recommend the chinese evening
I never recommend anywhere to anyone, we arrived for 6.30 as booked, ordered food, it came after a while but we were not in a rush, I also ordered a coffee for after the meal which arrived at least 30 minutes after we had finished eating and we had to ask, the tables weren’t cleared after we had finished eating, but the staff were busy and not enough of them as there were 3 parties as well as other hotel guests and members of the gym
Unfortunately we had a table booked, but the roast were almost all finished by the time we arrived. Luckily a staff member came over and talked us into staying with three children and would rustle up two roast dinners and the two boys picked burgers (3rd a baby). Staff couldn't do enough for us, gave us a discount on our bill as there were no more starters left - and explained that the whole menu style was changing the following week so it wouldn't be all you could eat anymore. Roast came out on chopping boards, cute but not ideal, tasted a bit too salty and was missing a big lump of mash potato. However the boys were quite impressed with the Sunday brunch burger and kids one, so would recommend them. Lastly, for what we got I think the meals are slightly expensive for what they are compared to other places. We would come again with the lovely staff and ambience, but food had been better.
We enjoyed the food but the price off a pint of pale ale at £5 50 is really expensive so took the shine off Sunday Lunch and really do you need all those big screen TVs too noisy.
Poor choice of starters and desserts. Had come recommended but was very disappointed with the food. Numerous complaints made by different people/tables while we were there.
Table was not cleared between starter and main - I had to move the dishes onto the bar to have room at the table.
Meat was chewy and inedible. Aware that the restaurant was in a transition period but this should have been communicated on booking. Ended up paying £50 for meals we did not eat . I doubt that we will return
We went for the brunch menu which we have had before and me and my partner brought friends who where over from Ireland. I dont why it had changed from the way is used to be set up but it was terrible, the food to "help your self too" wasnt even ready and out when we turned up so we had to wait before we could get any soup and bread, then range of starters was tiny and terrible but just in bigger bowls than it used to be. It was about 15 minute wait for the bread rolls, and then took the staff over 20 after we had finished the soup before relaising we had and asled if we wanted the roast which took over 15 minutes to come out and even when it did the veg was burnt and discoloured, things where missing off 3 of the 4 plates and one of my friends didnt eat any of it as it was that bad. A couple behind us didnt eat much of theres and a table of 20 there for a birthday also complained about thr tiny selection of starter food but when they did the chief brought a larger selection out which annoyed us further as we didnt get a the offer of a bigger selection. The staff didnt have a brain cell between then, tables where left dirty for over hald a hour and they still where sorted properly when we left. We had to clear our own plated into the bar so we had some room and there was plenty off staff but the women just followed each other round like lost sheep. The only one with a braincell was the guy who was the manger but even then he couldnt do it all on his own or manage the staff well. We where told the way that is set up is going to change again and it wont even be an all you can eat section and just set course meals. We will not be back again and will be telling people not to go either
Food was amazing. Cannot fault the set menu valentines meal. I would recommend the food in the Village and the bar, it’s agood atmosphere.
We were served by a elderly woman who I think was on a day release from a home , did not have a clue how to serve us. She made us and the tables by us feel very uncomfortable and made it difficult to ask for anything.
Surly on a special night like valentines just a couple of experienced staff isn’t much to ask for.
Tables were to close. May aswell have sat us on one big long table. This was the first time since Xmas my ill wife had been out so we left disappointed.
I would go back but only for a drink just wouldn’t know what I’d get if i sat down for food.
I was disappointed as I was expecting a carvery with all the trimmings but had it served on a wooden board even though the young lady did explain this I was still underwhelmed. Also it was cold in the area were we where sitting the young lady turned the air con off and put the heating on. It as my birthday and I would have preferred to have my food on a plate not a wooden board not my cup of tea as I always feel you cannot get wood hygienicly clean.
I was at the Village Grill recently with a friend. We both had the chicken piri piri. The chicken was lovely, tender and moist, followed by cheesecake.
It was a Saturday night and I expected it to be very busy and quite noisy, it was neither. Sometimes the noise level is quite high, depending on which football team is playing on the big screens. I have often been in Starbucks with friends and it has been difficult to hear each other speak.
But, Saturday was good, we both enjoyed ourselves. Lovely ambience and good service.
The staff were really welcoming and really helpful.
Food was beautiful, really happy and will be visiting again
Is too much like a cafe or any fast food restaurant
I would recommend this restaurant/hotel however I wouldn't recommend booking through "opentable" as the restaurant didn't know we were coming and as a table of 8 luckily the staff rallied around and "fitted us in" which wasn't the best but apparently "open table" quite often don't relay the bookings adequately.
Limited vegetarian and low calorie option. Food was quick to arrive and ok quality
Very, very disappointing experience. The restaurant is dominated by huge TV screens broadcasting football and is a very noisy environment. One of our meals was acceptable, the other, supposedly a superfood salad, consisted principally of elderly uncooked broccoli florets. In fairness the cost of the meal was refunded by Village. Signs around the hotel suggest that it has a Italian Restaurant but this apparently closed some time ago. Value for money is dire: £30 to eat a fillet steak in that environment? Will never stay at a Village Hotel again.
I expected the ambience to be a little special for Christmas Eve. Although the food was quite good, the main course wasn't exactly piping hot. Service was really poor. The gesture of a round of free drinks, while appreciated, did not compensate for a lacklustre evening meal and was not taken up in full. Overall, I was disappointed, both for myself but especially for my guest.
Food was poor quality my girls couldn’t even eat their burger. We waited so long to be asked if we wanted a dessert we gave up.
Breakfast next morning was cold, plates were cold as was the coffee. We won’t be booking food again
We did not get served for over an hour
We booked for 7.45. No one came to our table until 8.50
Also the bar staff ignored us as we stood there waiting to get served when other customers came in after us who were served before us!
Also the room rate we paid for 1 night £141!! Did not include breakfast!
Feel as though we have really been mistreated!
We had to wait a long time to be served and for our food , we wasn’t given all the food choices available and also we requested our cheesecake to be sent to our room and we never recieved it
End of Work & School for 9 days!
Staff were great as usual! Food spot on!
Terrible food non existent service best bit was the starters. Deserts were croissants or muffins not a desert. Hate giving bad reviews but can’t recommend :( sorry
Great service and friendly staff , didn't have to wait long for food even though it is was a busy night .
we would definitely eat and drink there again , it was very busy on the evening we were there , the only thing that was a slight disappointment was _ when we ordered the sweet , it must have been overlooked ,and we had to ask for it again, but apart from that everything else was great !! thanks.
We had a very pleasant evening at The Village Hotel where my guests were staying overnight. I joined them for dinner and the service and food was excellent. I would prefer not to have a massive TV screen staring at me with a match in full flow but I know most people probably love that on a Fridat evening. However we were able to have a civilised conversation which was the reason for the meal as I do not see the very often,
The Pub & Grill does not give a good dining experience. It is far too noisy. We prefer to enjoy our food in a peaceful atmosphere where we can enjoy each others company without having to shout over the other people enjoying the sport on the TV and other loud talking.
Food was nice, service a little slow. We were celebrating a birthday and we received a celebration chocolate plate at the end which was lovely.
I booked a table weeks in advance and clarified on my booking that it was a birthday meal, when we arrived the staff seemed like they had no idea about my booking and there was no mention of a birthday by staff, I didn’t expect much just maybe a candle on the table or for the staff to ask if we wanted to make any birthday celebration arrangements, but no. We then asked if we could sit on a table that was labelled reserved as i thought as i had booked in advance one of those tables was for us and we were declined, staff also never explained whether there was any special offers on. I first ordered drinks and our food, the staff member forgot one of the drinks which was an honest mistake but my receipt was left on show with my card details on. The food was better than satisfactory but overall the service was appalling, not once did a staff member come over and ask if our food was okay. Later that night a couple came in and it was noticeable that they had not booked a table, but they were allowed to sit on the reserved tables, staff then treated them completely differently by standing next to the table to take orders for drink and food and explained how there was an offer on , we didn’t receive any service like that we were forced to wait in line at the bar to order our food and drinks and we wasn't aware of the specials either. Finally later on in the night we asked a member of staff if we could now have our dessert that we had ordered when we arrived, it was a fruit salad. After agreeing to get the fruit I observed him walk off in the direction to what i thought was the kitchen, literally seconds i walked in the same direction to go to the toilets and i witnessed the same member of staff having a flirtatious conversation with the receptionist of the hotel, he had never went to the kitchen and asked about the fruit salad. We then asked another member of staff that we had asked about the fruit salad but he explained how that request had never been made.
Staff where lovely and friendly, and the new refurbishment is fab
Cramming both the pub and restaurant together created a crammed noisy and intrusive environment.
Service was very slow and our table wasn’t ready for the time of arrival. We had a squeeze between other diners to access the carvery which is a struggle when carrying plates. The football commentary was on so loud we couldn’t have a conversation - when requesting for this to be turned down the waitress replied with “ I don’t like working her either” ! Not what you would expect in terms of problem resolution! We were loyal diners at village Wirral but never again.
Very noisy but then it was busy and there were families, so what can you do? Food very good value for what it was. Would recommend.
Was shocked to find that a refurbishment has taken place and its now more like a sports bar and the cosy pub side has now disappeared. Seriously no need for the amount of TVs in one small space! That aside, the staff couldn't have been any friendlier, polite and professional throughout the night. This would be the only reason I would return.
Great food and great service. Very family friendly. Wouldn’t recommend for people looking for quiet relaxing meal! Bit of a sports bar theme going on which is great for us as a family as love sports and anywhere with a bit of a buzz about it. Incredible prices too 👍🏻
Great place to eat with friends, good service, good food. Deserts are overpriced.
Preferred the older pub even though the new bar/grill looks amazing. Booked at table for mother in laws 70th Birthday and was disappointed to say the least. The pub was very busy and too loud as we could not even hold a conversation. The service we received was very could and eventually we were moved tables as the table we were sat at was not suitable. Once moved we were happy until the music was turned up and we were sat directly underneath it unfortunately. The food was average and both food and drinks were quite expensive for what we had. Would not visit again as it seems to be more of a sports bar & drinking place rather than a dining place for a special Birthday. To be fair I thought I was booking the old pub and did not realise it had changed. If I had realised I would not of booked it.
Food, service both great. Its just too noisy to enjoy s meal and catch up with friends. Its a brilliant sports bar but it's a shame that there isn't a separate quieter place to eat. I used to go regularly with family for Sunday lunch, but won't be doing that in the future as we wouldn't be able to hear ourselves speak. I live the village and recommend to everyone. But this latest upgrade isn't one of their best....it just needs a quieter option for eating, afternoon teas etc
The food was ok but not much choice for young children I would go again but not with my kids
We have been many times before but this time we were not impressed since changes to the pub the carvery has less choice the meat was not fresh and they cleared away desserts before we had finished, also for the first time ever our membership advantage discount was not applied to our bill we were advised no longer applicable
Village Pub & Grill - Village Hotel Wirral is rated 3.4 stars by 154 OpenTable diners.