Village Pub & Grill - Village Hotel Wirral
We had a very pleasant evening at The Village Hotel where my guests were staying overnight. I joined them for dinner and the service and food was excellent. I would prefer not to have a massive TV screen staring at me with a match in full flow but I know most people probably love that on a Fridat evening. However we were able to have a civilised conversation which was the reason for the meal as I do not see the very often,
The Pub & Grill does not give a good dining experience. It is far too noisy. We prefer to enjoy our food in a peaceful atmosphere where we can enjoy each others company without having to shout over the other people enjoying the sport on the TV and other loud talking.
Food was nice, service a little slow. We were celebrating a birthday and we received a celebration chocolate plate at the end which was lovely.
I booked a table weeks in advance and clarified on my booking that it was a birthday meal, when we arrived the staff seemed like they had no idea about my booking and there was no mention of a birthday by staff, I didn’t expect much just maybe a candle on the table or for the staff to ask if we wanted to make any birthday celebration arrangements, but no. We then asked if we could sit on a table that was labelled reserved as i thought as i had booked in advance one of those tables was for us and we were declined, staff also never explained whether there was any special offers on. I first ordered drinks and our food, the staff member forgot one of the drinks which was an honest mistake but my receipt was left on show with my card details on. The food was better than satisfactory but overall the service was appalling, not once did a staff member come over and ask if our food was okay. Later that night a couple came in and it was noticeable that they had not booked a table, but they were allowed to sit on the reserved tables, staff then treated them completely differently by standing next to the table to take orders for drink and food and explained how there was an offer on , we didn’t receive any service like that we were forced to wait in line at the bar to order our food and drinks and we wasn't aware of the specials either. Finally later on in the night we asked a member of staff if we could now have our dessert that we had ordered when we arrived, it was a fruit salad. After agreeing to get the fruit I observed him walk off in the direction to what i thought was the kitchen, literally seconds i walked in the same direction to go to the toilets and i witnessed the same member of staff having a flirtatious conversation with the receptionist of the hotel, he had never went to the kitchen and asked about the fruit salad. We then asked another member of staff that we had asked about the fruit salad but he explained how that request had never been made.
Staff where lovely and friendly, and the new refurbishment is fab
Cramming both the pub and restaurant together created a crammed noisy and intrusive environment.
Service was very slow and our table wasn’t ready for the time of arrival. We had a squeeze between other diners to access the carvery which is a struggle when carrying plates. The football commentary was on so loud we couldn’t have a conversation - when requesting for this to be turned down the waitress replied with “ I don’t like working her either” ! Not what you would expect in terms of problem resolution! We were loyal diners at village Wirral but never again.
Very noisy but then it was busy and there were families, so what can you do? Food very good value for what it was. Would recommend.
Was shocked to find that a refurbishment has taken place and its now more like a sports bar and the cosy pub side has now disappeared. Seriously no need for the amount of TVs in one small space! That aside, the staff couldn't have been any friendlier, polite and professional throughout the night. This would be the only reason I would return.
Great food and great service. Very family friendly. Wouldn’t recommend for people looking for quiet relaxing meal! Bit of a sports bar theme going on which is great for us as a family as love sports and anywhere with a bit of a buzz about it. Incredible prices too 👍🏻
Great place to eat with friends, good service, good food. Deserts are overpriced.
Preferred the older pub even though the new bar/grill looks amazing. Booked at table for mother in laws 70th Birthday and was disappointed to say the least. The pub was very busy and too loud as we could not even hold a conversation. The service we received was very could and eventually we were moved tables as the table we were sat at was not suitable. Once moved we were happy until the music was turned up and we were sat directly underneath it unfortunately. The food was average and both food and drinks were quite expensive for what we had. Would not visit again as it seems to be more of a sports bar & drinking place rather than a dining place for a special Birthday. To be fair I thought I was booking the old pub and did not realise it had changed. If I had realised I would not of booked it.
Food, service both great. Its just too noisy to enjoy s meal and catch up with friends. Its a brilliant sports bar but it's a shame that there isn't a separate quieter place to eat. I used to go regularly with family for Sunday lunch, but won't be doing that in the future as we wouldn't be able to hear ourselves speak. I live the village and recommend to everyone. But this latest upgrade isn't one of their best....it just needs a quieter option for eating, afternoon teas etc
The food was ok but not much choice for young children I would go again but not with my kids
We have been many times before but this time we were not impressed since changes to the pub the carvery has less choice the meat was not fresh and they cleared away desserts before we had finished, also for the first time ever our membership advantage discount was not applied to our bill we were advised no longer applicable
We were on the love the weekend deal so had a 2 course meal with fizz included. The food portions were huge considering it is a prepaid for meal so after the starter we did struggle to eat more than half of the dinner, but better that than walk out hungry. The service was very slow due to the volume of people dining and we had finished our meal and had to ask again for the fizz that we were meant to have with our meal as it had still not been brought over.
Also now the pub and restaurant have merged into one after being sperate during our last visit, we found the noise level way too much when trying to have a nice meal. You have football and rugby on the TVs and numerous people shouting and singing as well as a lot of people in for just drinks so it does take away now from the dining experience.
I was surprised to find that my credit card was required to be locked away prior to receiving my order, I was also surprised when the member of staff was shocked that I wanted to open a tab and wasn't staying in the hotel even though I am a member of the Village. Overall the meal was good and the service was good, I was just disappointed with the level of trust aimed at the paying customer.
Meal was lovely although a band started to play at 8.30pm whilst we were eating our meal!, could do with a restaurant area for food!, we also did not receive our free drink of bubbly we should have with our love the weekend deal!
The food was great, we all had the carvery because we thought this was the only option, weren't brought any menus or told we could order off the menu, I didn't mind as love a good Sunday roast, but my hubby had some meat and a Yorkshire pudding, so value for money not had there. Would recommend although can be a tad noisy so can't have a conversation if your with a bigger party of people.
Great place to eat, drink and watch the football with screens all around. Used the the village app to order food and drink which was convenient with busy bar.
Had a lovely 5 course carvery and a catch up with a friend. Food was lovely. Staff were amazing. Would definitely go back. Good value for money £27.90 for both of us and that included a drink.
Great staff, especially Jason Whittingham, what a star!
There was a game on when we were there, is a bit odd people peering over your head to whatch it but I guess if you position yourself better then this wont happen, we had reserved a table and it would seem these tables are allocated between the TV and a seating area so this maybe needs thought out a bit better. Can't fault the food, prefer it on a proper plate but that's just down to personal taste.
Breakfast was ok, would be nice to have a choice of egg's, but the rest was fine.
The staff and the company you are with make it though, so all in all great!
I would certainly recommend the village Grill, we all had the fish & chips the batter was so light and the chips were very nice not these dry tasteless ones you get. The staff were very helpful.
Not a restaurant, just a table in a noisy sports bar environment not great.
Very good value for money especially with membership discount. Little disorganised, but it was the first carvery in new restaurant so only to be expected. Staff friendly. Especially the chef. Meat excellent quality. Extra choice of hot pudding would have been a bonus. House wine expensive.
Just opened after a re-fit, very noisy, only red meat at the carvery. Very much a sports bar not a restaurant. Would not go again to eat on a match day.
Tasty food good value no complaints baby chair provided. Excellent staff
We were lucky to go at a fairly quiet time, 1pm on Sunday. Service was friendly and not overwhelming. Food was delicious, lovely and hot. My only slight criticism was the beef was too rare for me, however, I was happy with the meats I had.
Absolutely terrible food was over priced and cold I have emailed a complaint no response to noisy staff to busy talking amongst them selves shocking
I clicked the link to book for the Sunday carvery, it offered the time of 7.30pm. when we arrived the carvery had finished so we had to order from the normal menu which was a fair bit more expensive, especially for 7 people. The humous starter was drowned in pesto and the beef skewers were unavailable. I ordered the chicken skewers - only one skewer and the chunky chips were undercooked. Overall not impressed - expensive for what you got
Really enjoy our family roast, great food and friendly staff.
Food was lovely. I was upset that i paid £55 up front and only had a set menu. The total of the food and drinks came to £57 but because the drinks wasnt included i had to pay another £10 so it costed me £65 for a £57 meal. Never pay upfront. Apart from that food was amazing
Very nice enjoyable dining with friends.
Food value for money but drinks very overpriced.
A pity we weren't offered a drinks menu as 4 glasses of wine were far more expensive than a bottle of wine.
2 cokes £7. Is ridiculous. Can't imagine wanting to drink anything other than water if I come again
Excellent meal very tastie good value pleasant staff
The choice on the fixed menu is limited if an alternative is available them it should be offered with a credit allowed from the set menu price.
There is no quiet lounge ad the television sets seem to use surround sound so regardless of where you sit the television is predominate.
The rest of the hotel was faultless for the money and would definitely stay again
Food was ok, but was warm not hot. This spoiled it for my wife.
Food was bland no taste
Burger was dry
Was not impressed with the food
Food was amazing. Cooked perfectly. Can’t fault the staff
Food what can I say went for 4 course cavery! Soup cold, other starters to be desired prawn cocktail had skin on it with 2 prawns, salmon had a crust. cavery no veg pudding only thing left apple crumble. Disappointed also put on it was Birthday/Anniversary nothing was mentioned and when I mentioned it got a look of gloom
Great food and choices
Waitress service and was looked after really well.
Would highly recommend
Sunday Carvery was very good, food well presented and well cooked with a good selection, Apple crumble and custard superb. very pleasant staff and very efficient. my only complaint was the price of your drinks over £4 for a pint of shandy ???? I would certainly return but not for drinks.