Fantastic meal and portions are just the right size. Staff very friendly and helpful will be returning again
Perfect food as usual and lovely ambience. We had the crepes which are great value for money.
Wow!! The food was outstanding!! The staff were wonderful and very child friendly which helps!! Dogs are welcome and even got a little treat her self!!! Massive portions which is Feb for a foodie like me!! I can't wait to return!!
Food was amazing. Rib-eye steak was Delicious . Great service. Reasonably priced. Will definitely be back
Great place to go. Went for the first time for Sunday lunch with my mum and my husband. Didn't wait too long for our food either. Did find that there could have been more on the plate for the £12 price tag but maybe I'm just used to city centre dining. The venue itself was beautiful. Felt like somewhere you could go for a nice family get together or a date night. Service was very exceptional which I honestly couldn't fault as well as the online table booking service I used. I will definitely return in the future.
First impressions @ 1pm someone walked out of the hotel entrance and was sick on the street, something I know the venue has no control over. All parking was taken and bar staff could not suggest any other parking available close by. Table was ready on arrival and we were led to a table in the corner which was pretty dark. Table was also wonky and moved from
Side to side. Food was ok, just average. Plates were taken away with no offer of a desert menu, then waited 45 mins to be ignored by all staff, I did want a desert but after this we just asked for the bill. I wouldn’t say that the restaurant was busy, and plenty of staff seemed to be around, maybe this is just the way they operate. I really wanted to love this place but after a hour travelling it fell short of my expectations. Will not be returning.
There’s a lovely rustic shabby chic feel to this place. The Sunday lunches were fabulous; some of our table guests had lamb, the rest had roast beef and everyone loved their choices. The food was fresh, hot and presented well and most of all extremely tasty. The crepes were even better! I’d definitely recommend the after eight crepes and will be back for more. The food was very good value considering the excellent quality. The service was pretty good most of the time with only the first drinks taking a while to arrive. Altogether a lovely place with excellent quality food and friendly staff in cosy surroundings. Thank you all for a lovely visit.
Had a lovely lunch on Good Friday. Food and service excellent.
Not quite what I expected, fries were very over cooked and soggy, at best it was very average pub fare. I would have expected a higher level of food bearing in mind the beautiful hotel that it is part of. Breakfast however was very good
Spent both Saturday and Sunday afternoon here. Fab service. Would recommend
Booked after reading local blogger review and booked for Mother's Day. One of the best sunday dinner's we have ever had and the puddings were to die for. Kids deal is great value too. We will definetly be back :)
We stopped in Otterburn for the weekend and booked for Saturday evening meal with my parents, our children and 2 cockapoos. The bar area and restaurant was lovely and staff very pleasant. We were seated promptly and water bowls brought for our poochies. The waiter was very attentive, checking drink refills etc. The food we ordered was delicious and didn't take long either. All in all we had a very lovely evening. We would most definitely come again.Thank you
Would highly recommend. Staff went out of their way to accommodate and make our dining experience a one of a kind
Really nice restaurant, staff are lovely and very helpful, service was a little slow but you expect that with freshly cooked produce. Spelling on the menu was a bit iffy which is surprising for an outfit as experienced as this (they also run the Joiners Arms and Newton Hall amongst others) e.g Paremsan (Parmesan) on main menu and Peas (Pease) Pudding on specials. On a positive note the two dogs were also made really welcome with their own water bowl provided.
Great service and even better food! By far THE BEST Sunday lunch I’ve had out.
We came as we were at LPC for the wedding fair. We had 3 courses each and cocktails on the Saturday evening then went back for Sunday lunch the next day it was that good. Food was delicious, plentiful, well presented and good value. Even the drinks were reasonably priced.
We highly recommend. Staff were very welcoming, friendly, professional and knowledgeable.
Excellent food and service. Very welcoming and would definitely go back.
Disappointed. We visited as had family working in the area. I ordered a burger which had undercooked bacon inside. The burger wasn't anything to write home about. My husband described his steak as 'terrible'. Our son had the children's menu - the pudding was adult sized. It was tasty but too big for a child. We have been a couple of times and disappointed on each visit. Unlikely to return
Another trip here and the food and drink is always to a high standard. Service was good with friendly attentive staff. We will definitely return soon..
I booked an overnight stay quite short notice for my boyfriend's 30th birthday as a surprise and couldn't have asked for more. We received a complimentary bottle of prosecco in our room on arrival and then received another glass each with our dinner, as well as my boyfriend being wished a happy birthday which was a lovely surprise. The food and service was outstanding, and the room was perfect we didn't want to leave. We will definitely be visiting again very soon. Thank you for a wonderful stay xx
I have to say it was one of the best Sunday dinners I have ever had! Tasted amazing and a good portion size. We all really enjoyed it. Came quickly and was hot. Meat was cooked perfectly.
Beautiful place and great food, total Yum ! Building has great history and the front of house team were Amazing !
We went for Sunday lunch. Was decent enough for the price, certainly nothing to complain about to the staff. Minor niggles - too hard carrots and roast potatoes that I suspect were cooked from frozen - not bad enough to complain about and perhaps simply not to *my* taste.
Main problem was inattentive staff. After the main course we gave up waiting for anybody to come to the table and went to the bar to pay and leave. Another couple were doing the same. Lost revenue!
Lovely food and service prompt
Was a freezing cold evening so shame the fires weren’t on ! Not so much for the heat but would have made the ambience much more welcoming and cosy
Great food , excellent friendly staff definitely on our list to go again
Gorgeous food, fab service, cosy environment. A lovely experience overall.
First of all, what is the point of asking, on the online booking form, if we’re celebrating a special occasion if it’s not even going to be acknowledged in the restaurant? I’d put down that it was our anniversary and we didn’t even get so much as a “Happy Anniversary “.
Secondly, don’t make excuses for poor service by saying “We have a big wedding party in the other room”. We were the only diners in the main restaurant, so the wedding party should’ve had zero impact on the level of service we received. As it was, no one came to enquire if our food was O.K. and we were left staring at empty plates for a good 20 minutes before the waitress came to clear the table and take our dessert order. We then waited another 20-25 minutes for the desserts to be brought out, and we’d ordered the cheesecake and the Eton Mess, so neither dessert required any cooking.
The food was actually pretty good, although I would dispute that the Venison Casoulet was a genuine cassoulet!
All in all a disappointing experience and we will not be returning to this restaurant.
Lovely place, nice food, nice atmosphere.
Service could be better
Classy pub attached to Le Petit Chateau in the centre of Otterburn, well presented tasty food in generous portions, reasonable selection of ales and wines. Surroundings pleasant, was quite quiet when we visited for lunch in early November but probably to be expected, would imagine it’s livelier during the evening.
Nice but for the price it should of been better. Chewy meat and hard potatoes! Starter of prawns was amazing though
We ate at William de Percy while staying at Le Petit Chateau next door.The staff were very helpful as my husband has some mobility problems.The menu was varied and included a lot of locally sourced produce.The food was delicious,and the service excellent.I'm sure we'll be back.
8 of us had sunday lunch. Yorkshire pud and meat nice. Vegetables very bland. Not particularly good value at an average of £12 a head. On top of which we were over charged until we returned the bill.
Overall great food, we ate in the restaurant 2 nights. Everything very tasty; corn fed chicken, venison sausage cassulat, the burger with sirloin steak slice, except sadly the main course vegetarian goats cheese pancake was disappointing. It lacked any sauce so was very dry. Starters and deserts were also good.
We really enjoyed the food and the atmosphere was great, but the restaurant and bar were so warm that we chose to sit outside as soon as we had finished our meals - if it weren't so uncomfortable we would have liked to have stayed for some more drinks and a dessert.
The food and service was excellant I had angers and mash superb!!!
Great place for Sunday lunch. The staff are all very welcoming and friendly. The food was very goid and excellent value for money. The crepe desserts are gorgeous !
We had Sunday lunch, unfortunately it was a bit tasteless. I had huge hopes for my lunch and they didn't live up to them as the website says the best Sunday lunch in Northumberland. Drinks and desserts were good. Would try this place again but perhaps their regular menu
We stayed over night to, everything was perfect, very laid back atmosphere, staff very friendly, lovely night away with great food and drink and the gardens were beautiful
It’s a pity they have a high tech communication system between them. which is complete over the top.
Therefore hardly any contact with visitors.
Results in poor service, things are forgotten,
Disses served when the main is already on the table for a while, so late or even not at all.
This happened not only at our table, we heard more complaints around us.
And their reaction to it all is if its all quite normal.
Well, I think not. Certainly not within their entourage
Do something about it, its not worth spoiling it all.