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  5. Norwich
Zaks - Mousehold, Norwich, Norfolk

Zaks - Mousehold

4.7
4.7
1789 Reviews
£25 and under
American
In 1976 local musician and entrepreneur Harvey Platt had the idea to bring a slice of America to Norwich after working for and with the American war machine in South East Asia and a later visit to San Francisco to meeting up with former musician buddies.
Harvey had the opportunity to purchase an old café caravan situated on Castle Meadow Norwich next to the old cattle market.
Zaks opened in May 1976 serving the now famous chargrilled burgers in the “Original Zaks Caravan” wrapped in tin foil and cooked fresh to order in the American tradition.
If it is an authentic American dining experience you are looking for then Zaks is your kind of place. Burger, ribs and chicken are standards on our menu. Add to this succulent steaks, amazing desserts and a huge selection of authentic drinks (including shakes).
We can't wait to welcome you

Make a booking

2 people

19:00


Booked 29 times today

Additional information

  • Dining style

    Casual Dining

  • Cuisines

    American

  • Hours of Operation

    Lunch Daily 12:00–17:00 Dinner Daily 17:00–22:00

  • Phone number

    01603 427016

  • Payment Options

    AMEX, MasterCard, Visa

  • Dress Code

    Casual Dress

Popular dishes

What 1,789 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.7
4.7 based on recent ratings
  • 4.7Food
  • 4.7Service
  • 4.6Ambience
  • 4.6Value

NoiseEnergetic

Loved For

  • Norfolk/Suffolk

    Best Food

  • Norfolk/Suffolk

    Best Ambience

  • Norfolk/Suffolk

    Best Value

  • Norfolk/Suffolk

    Child Friendly

  • Norfolk/Suffolk

    Most Booked

  • Norwich

    Best Overall

  • Norwich

    Best Food

  • Norwich

    Best Service

  • Norwich

    Best Ambience

  • Norwich

    Best Value

  • Norwich

    Group Bookings

  • Norwich

    Most Booked

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Filters

  1. H

    Holly

    1 review

    5.0

    1 review

    Dined 1 day ago

    overall5food5service5ambience5
    Brilliant. Went last night for hubbys birthday with our 4 children and the staff were friendly, the food was delicious and really fast which was great for our impatient darlings . Thank you
  2. KC

    KerryC

    1 review

    4.0

    1 review

    Dined 2 days ago

    overall4food4service4ambience1
    My husband and I went to Zak’s at Mousehold for an Anniversary dinner. The food was fantastic although we only managed to eat a starter and our main before deciding to pay our bill and leave. The noise level from a large table behind us was so loud we couldn’t hear each other speak. A table of 16 of which 6 were children who were not supervised at all and left to run riot. The manager did speak to the table but this just caused them to become rude about the people they thought moaned about them. We decided to cut our loses and leave. One other table left early and wished me good luck as they went. Another young couple asked to be moved. We were however grateful to the manager who discounted our meal.
  3. DP

    DavidP

    Norfolk

    2 reviews

    4.0

    2 reviews

    Dined 2 days ago

    overall4food5service5ambience4
    Four of us went there on Monday evening and had a really nice time until a group of around 18 people arrived with six children who appeared to be under the age of six, the adults sat them all together at the end of the table nearest to us and the shouting was so loud it ended any hope of a conversation between ourselves. One couple who arrived at around the same time as this group got up and left. Why do people think it’s acceptable to behave in this way without any consideration for other diners.
  4. MA

    MarioA

    Norfolk

    4 reviews

    5.0

    4 reviews

    Dined 3 days ago

    overall5food5service4ambience3
    Always very good service and food. The staff were rushed off their feet with some large family tables but managed to still provide an efficient service with a smile!
  5. DA

    DAVIDG

    Norfolk

    3 reviews

    5.0

    3 reviews

    Dined 3 days ago

    overall5food5service5ambience4
    Booked at 4pm, so plenty of younger customers about, but, the food and service were excellent and our family often enjoy special occasions here as it's quite relaxed and portions are generous and the Staff always obliging. Enjoyed our evening very much. Thank you :))) Fantastic value 5*
  6. W

    Wrenstone

    Manchester

    2 reviews

    3.0

    2 reviews

    Dined 4 days ago

    overall3food3service3ambience3
    Pretty standard American diner burger and chips experience. By no means poor mind. Good choice of options available.
  7. SE

    StuE

    London

    73 reviews

    4.0

    73 reviews

    Dined 4 days ago

    overall4food3service4ambience4
    Great 18th birthday meal for my son ….. everyone enjoyed their food (apart from me). The staff were excellent

    Zaks - MouseholdResponded 2 days agoThank you for the review and glad your son had a great birthday 😍 Please message us any feedback on why you did not enjoy your meal 👍

  8. LJ

    LynneJ

    Norfolk

    5 reviews

    5.0

    5 reviews

    Dined 5 days ago

    overall5food5service5ambience5
    Excellent service and great food in a relaxed and friendly environment . Best burger place we’ve been too.

    Zaks - MouseholdResponded 2 days agoGreat to hear 😁

  9. R

    Rettie

    1 review

    5.0

    1 review

    Dined 5 days ago

    overall5food5service5ambience5
    Always a good place to go, service is amazing! So friendly, great atmosphere always good food, one of my favourite places to go and always will be!

    Zaks - MouseholdResponded 2 days agoThanks for your awesome review ❤️

  10. KH

    KelH

    1 review

    3.0

    1 review

    Dined 6 days ago

    overall3food4service3ambience3
    Tasty food but service was a bit slow but this was probably as was only a couple people serving for a full restaurant!

    Zaks - MouseholdResponded 2 days agoGlad the food was tasty and will feedback to the team on your service 👍

  11. EB

    EmilyB

    Norfolk

    1 review

    4.0

    1 review

    Dined 6 days ago

    overall4food4service5ambience4
    Great staff and lovely food. Only gripe would be not having the carb information on the menu for my diabetic brother.

    Zaks - MouseholdResponded 2 days agoGlad you enjoyed your visit 😊 On the carbs we are a small family business so this is not something we are able to do at the moment however there are some great apps you can download that will give you an indication 👍

  12. KE

    KEVINL

    Norfolk

    3 reviews

    5.0

    3 reviews

    Dined 7 days ago

    overall5food5service5ambience5
    Great service great food as always also them wings 😍

    Zaks - MouseholdResponded 2 days agoThanks for such an awesome review! You're right about the wings, they're the best!

  13. JG

    JonG

    Norfolk

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food5service5ambience5
    Brilliant as always!! You must visit Zaks at least once a month...it's the law!!

    Zaks - MouseholdResponded 2 days agoIt is the law 😉glad you enjoyed your visit and thank you for the awesome rating ❤️

  14. NB

    NaedeaneB

    Norfolk

    5 reviews

    5.0

    5 reviews

    Dined on 21 June 2022

    overall5food5service5ambience5
    Delicious as usual, bit of a last minute booking but they still accommodated and were lovely and polite. Food came out fast and was so tasty!! Always our favourite date place

    Zaks - MouseholdResponded 4 days agoSo pleased our team managed to accommodate your booking last minute. Thank you for taking the time to leave us a review, as well as returning time and time again. :)

  15. D

    Daniel

    1 review

    3.0

    1 review

    Dined on 20 June 2022

    overall3food2service3ambience4
    Food was over cooked and dry, really disappointing been many a times and it’s always been excellent. May have second thoughts on returning.

    Zaks - MouseholdResponded 7 days agoGutted to read this Daniel, would you please be able to DM us further details so we can look into this? Many thanks

  16. CB

    ChrisB

    Norfolk

    2 reviews

    4.0

    2 reviews

    Dined on 20 June 2022

    overall4food4service3ambience4
    It was very busy , we had a long wait for food over an hour. The food was very good. £5 for a bottle of cider was a bit steep? Overall a good meal. Will go back.

    Zaks - MouseholdResponded 7 days agoThank you for taking the time to leave a review and sorry to hear you had a long wait we will pick this up with the team, glad you did enjoy the meal though and will return 😊

  17. C

    Charlotte

    1 review

    5.0

    1 review

    Dined on 19 June 2022

    overall5food5service5ambience5
    Lovely staff and lovely food. Will be sure to come back :)

    Zaks - MouseholdResponded on 20 June 2022Thank you so much!! 🤩

  18. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on 19 June 2022

    overall5food5service5ambience5
    Outstanding as always

    Zaks - MouseholdResponded 7 days agoGreat to hear thank you so much! 😍

  19. n

    norwichwanderer

    1 review

    3.0

    1 review

    Dined on 19 June 2022

    overall3food2service4ambience4
    lovely ambience, friendly waiting staff and served quickly. I've been eating the same burger meal (surf and turf) for over 30 years and the portion of prawns is now half of what is used to be and the burgers aren't as juicy. We asked for them to be medium but got well done on, so it was a bit dry. I can't say it was a bad meal, but it will make me look at alternatives when we eat out again.

    Zaks - MouseholdResponded 7 days agoThank you for your review and sorry to read this, I can assure you our burgers haven't changed, unfortunately our chef didn't cook this right for you on this occasion which is why it wasn't as juicy and our portions have not changed so we will pick this up with the team at Mousehold straight away to make sure this does not happen again, thanks again

  20. AW

    AlisonW

    Norfolk

    2 reviews

    4.0

    2 reviews

    Dined on 19 June 2022

    overall4food4service4ambience4
    Really good service and top quality food. Would definitely go back again.

    Zaks - MouseholdResponded 7 days agoThank you so much Alison so glad you enjoyed! 🤩

  21. NT

    NicholaT

    Norfolk

    1 review

    5.0

    1 review

    Dined on 18 June 2022

    overall5food5service5ambience5
    Lovely place to eat with a varied menu for those with allergies

    Zaks - MouseholdResponded on 20 June 2022Thank you so much Nichola! 😊

  22. AJ

    AJEC

    London

    23 reviews

    4.0

    23 reviews

    Dined on 17 June 2022

    overall4food3service5ambience5
    Will be going again. Great setting, location, food and staff really looked after me and my little girl. Thank you.

    Zaks - MouseholdResponded on 20 June 2022Thank you so much so glad you enjoyed your visit 🤩

  23. SC

    SarahC

    London

    4 reviews

    5.0

    4 reviews

    Dined on 16 June 2022

    overall5food5service5ambience5
    Great service, great food, the best bbq chicken wings money can buy!!!!

    Zaks - MouseholdResponded on 20 June 2022Thank you so much!! So amazing to hear! 😍

  24. AD

    AupDuck

    1 review

    3.0

    1 review

    Dined on 14 June 2022

    overall3food2service3ambience2
    Food was okay - we had a mixture of meat eaters and veggie/vegans in our group. The meat options looked fantastic whereas the veggie/vegan options were only okay. It’s great that there are so many meat/dairy free choices on the menu but I feel like they don’t get the same amount of thought and love as the meat options. The vegan cheese and chips is literally just grated cheese chucked on top and not melted which is really unpleasant to eat. The one vegan pudding is awful - dry brownie with tasteless ice cream for £6. A vegan friendly plant based sundae would be more apt maybe? Apple pie using margarine instead of butter in the pastry maybe. The actual restaurant was freezing cold inside which wasn’t enjoyable. Credit where credit is due; the staff work super hard and are always on it when it comes to service despite how busy it gets and it is great to have somewhere to get that burger fix wether it be meaty, veggie or vegan. I think we will give it some time before revisiting unfortunately - a bit hit and miss.

    Zaks - MouseholdResponded on 20 June 2022Thanks for taking time to review us & glad you thought the meat meals looked fantastic. We normally have really positive feedback about our vegan options so we are gutted & surprised to hear this as a lot of love & attention goes into getting these right. The vegan choc obsession is made for us & we only buy the best quality non dairy ice cream. The cheese on chips would've been the same for the non vegan version. We would love to talk to you if we could please have your contact details, thanks

  25. TD

    TraceyD

    1 review

    4.0

    1 review

    Dined on 12 June 2022

    overall4food4service4ambience4
    Lovely meal, nice venue but the only down side is the parking !

    Zaks - MouseholdResponded on 14 June 2022Thanks Tracey, sorry about the parking unfortunately it is a public car park owned by the council, glad you did enjoy your meal 😊

  26. KC

    KarenC

    Norfolk

    4 reviews

    4.0

    4 reviews

    Dined on 11 June 2022

    overall4food4service4ambience4
    Great as always, 3 out of 4 needed gluten free (coeliacs) so given the gluten free menu and staff were knowledgeable to our needs. Shame no separate fryer to enable us to have fries but jacket potatos were nice.

    Zaks - MouseholdResponded on 14 June 2022Thanks Karen, glad we could meet your needs and really sorry if we had the space we absolutely would have a separate fryer but glad you did all enjoy your meal 😊

  27. J

    Jimbo

    Norfolk

    2 reviews

    5.0

    2 reviews

    Dined on 10 June 2022

    overall5food5service5ambience5
    The food, service and ambiance at Zak’s Mousehold has been outstanding for years. The staff are friendly and attentive and nothing is too much trouble for them. The food portions are generous and there’s plenty of variety for all dietary needs. It has a family friendly atmosphere inside and out. Go to Zak’s, you will not be disappointed!!

    Zaks - MouseholdResponded on 14 June 2022Thank you so much for your amazing review!! So glad you enjoy coming to Zaks! 😍

  28. DC

    DarrenC

    Norfolk

    2 reviews

    5.0

    2 reviews

    Dined on 10 June 2022

    overall5food5service5ambience5
    Food was good and hot service was great

    Zaks - MouseholdResponded on 14 June 2022Glad to hear you enjoyed!! 🤩

  29. s

    singram

    Norfolk

    36 reviews

    vip
    5.0

    36 reviews

    Dined on 6 June 2022

    overall5food5service5ambience5
    Great food and brilliant staff - awesome as always 🍔🍻👍

    Zaks - MouseholdResponded on 14 June 2022Thank you so much as always!! See you again soon! 😍

  30. MP

    MaryP

    1 review

    5.0

    1 review

    Dined on 6 June 2022

    overall5food5service5ambience5
    Great menu choice, Fabulous Vegan menu choice. Had the melt down, great tasting burger, lots of fries. We also had a vegan melt down , looked great , melted vegan cheese looked and tasted nice, facon was tasty. Servers were very friendly. Nice amount of desserts . The only negative part is that there was only 1 vegan dessert but 1 is more then you get in some places. Happily would go again

    Zaks - MouseholdResponded on 14 June 2022Thanks so much for your review Mary and so glad you enjoyed your meal, for vegan desserts we have our chocolate obsession, we could also do a version of a banana split with our vegan ice cream, we can also do ice creams and sauces as some of our sauces are vegan and we can also do a biscoff milkshake which we can adapt to be vegan, hope that helps for next time 😊

  31. OT

    OpenTable Diner

    Norfolk

    3 reviews

    5.0

    3 reviews

    Dined on 6 June 2022

    overall5food5service5ambience5
    Lovely meal, helpful staff who quickly changed our table when my Nan couldn’t make the stairs. Much appreciated

    Zaks - MouseholdResponded on 14 June 2022Thank you so much so glad you enjoyed your visit 🤩

  32. PF

    PaulaF

    Norfolk

    1 review

    5.0

    1 review

    Dined on 5 June 2022

    overall5food5service5ambience5
    Took my husband there for his birthday couldn't fault a thing his desert even came out with a candle

    Zaks - MouseholdResponded on 6 June 2022Thank you so much so glad you enjoyed 😍

  33. A

    Angela

    1 review

    5.0

    1 review

    Dined on 5 June 2022

    overall5food5service5ambience4
    Had a lovely meal at Zaks on Sunday for my Dads birthday, service was great and very friendly and helpful

    Zaks - MouseholdResponded on 6 June 2022Thank you so much! So glad you all enjoyed 🤩

  34. OT

    OpenTable Diner

    Norfolk

    1 review

    5.0

    1 review

    Dined on 5 June 2022

    overall5food5service5ambience5
    13th Birthday

    Zaks - MouseholdResponded on 6 June 2022Thank you 😊

  35. MA

    MarioA

    Norfolk

    4 reviews

    5.0

    4 reviews

    Dined on 4 June 2022

    overall5food5service5ambience5
    I have been going to Zaks since my student says in the early 1980’s and the atmosphere, tradition and service has remained of high quality and good value for money !

    Zaks - MouseholdResponded on 6 June 2022Amazing to hear thank you so much! 😍

  36. E

    Ellie

    Norfolk

    1 review

    4.0

    1 review

    Dined on 4 June 2022

    overall4food4service5ambience4
    Very good service and tasty food, only one thing we thought when one of us asked for coleslaw she got massive dish for £4 when she only want a small amount , but all good other than that .

    Zaks - MouseholdResponded on 6 June 2022Thanks for your review Ellie and glad you enjoyed 😊

  37. RL

    RichardL

    1 review

    4.0

    1 review

    Dined on 4 June 2022

    overall4food4service5ambience4
    As usual, good food and service from the staff. Thanks again for a great meal.

    Zaks - MouseholdResponded on 6 June 2022Thanks Richard glad you enjoyed 😊

  38. PE

    PaulE

    Norfolk

    3 reviews

    5.0

    3 reviews

    Dined on 3 June 2022

    overall5food5service5ambience5
    Another great visit. They even made a custom dessert for the boy, which he really appreciated.

    Zaks - MouseholdResponded on 6 June 2022Thank you so much Paul 🤩

  39. D

    Debs

    Norfolk

    2 reviews

    5.0

    2 reviews

    Dined on 2 June 2022

    overall5food5service5ambience5
    Service and food excellent. Music was loud enough to hear but it didn't drown out any conversation. Wasn't quite sure what chips/potatoes to have with my meal and the lady kindly suggested that she could do half and half, this gave me a chance to try the tater tots, of which I will order in future. Can not wait to come again.

    Zaks - MouseholdResponded on 6 June 2022So glad you enjoyed your visit! Thank you so much hope to see you again soon 😍

  40. TG

    TGRG

    Worcestershire

    3 reviews

    5.0

    3 reviews

    Dined on 1 June 2022

    overall5food5service5ambience5
    Both tried something new off the menu and both very pleased with our choices.... good food and brilliant service.

    Zaks - MouseholdResponded on 6 June 2022Brilliant to hear thank you so much! 🤩

Safety precautions

  • Cleaning & sanitising

    • Surfaces sanitised between seatings
    • Digital, disposable or sanitised menu provided
    • Common areas deep-cleaned daily
    • Sanitiser or wipes provided for customers
    • Contactless payment available
  • Physical distancing

    • Limited number of seated diners
    • Distancing maintained in common areas
    • Extra space between tables
  • Protective equipment

    • Waiting staff wear masks
    • Diners must wear masks unless eating or drinking
  • Screening

    • Sick staff prohibited in the workplace

FAQs

Zaks - Mousehold offers takeout which you can order by calling the restaurant at 01603 427016.

Zaks - Mousehold is rated 4.7 stars by 1789 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a booking

2 people

19:00


Booked 29 times today
Google Map for Zaks - Mousehold

The Pavilion Gurney Road Norwich, Norfolk NR1 4HW

Additional information

  • Area

    Norwich

  • Hours of Operation

    Lunch Daily 12:00–17:00 Dinner Daily 17:00–22:00

  • Cuisines

    American

  • Dining style

    Casual Dining

  • Dress Code

    Casual Dress

  • Parking Details

    None

  • Payment Options

    AMEX, MasterCard, Visa

  • Additional

    Takeaway

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