Zaks - Mousehold

4.7
1250 reviews
£25 and under
American
In 1976 local musician and entrepreneur Harvey Platt had the idea to bring a slice of America to Norwich after working for and with the American war machine in South East Asia and a later visit to San Francisco to meeting up with former musician buddies.
Harvey had the opportunity to purchase an old café caravan situated on Castle Meadow Norwich next to the old cattle market.
Zaks opened in May 1976 serving the now famous chargrilled burgers in the “Original Zaks Caravan” wrapped in tin foil and cooked fresh to order in the American tradition.
If it is an authentic American dining experience you are looking for then Zaks is your kind of place. Burger, ribs and chicken are standards on our menu. Add to this succulent steaks, amazing desserts and a huge selection of authentic drinks (including shakes).
We can't wait to welcome you

Safety precautions

Cleaning & Sanitising
  • Surfaces sanitised between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitised menu provided
  • Sanitiser or wipes provided for customers
  • Contactless payment available
Physical distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective equipment
  • Waiting staff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
What 1250 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.7based on recent ratings
4.7
food
4.8
service
4.6
ambience
4.7
value
Noise · Moderate
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
Sort by
Filters
P
Pinkhair
Norfolk
1 review
Dined a day ago
Overall4food4service5ambience4

great burgers both meat and vegetarian, lovely crispy curly fries but rather a lot. loved the deep fried pickles. The milkshakes should be a bit bigger

Zaks - Mousehold
Responded 16 hours ago

Thank you for your feedback so glad you enjoyed 😊

Report
MB
MichelleB
Norfolk
2 reviews
Dined 3 days ago
Overall4food4service4ambience4

Very pleasant evening at Zak’s Mousehold. Food was nice. Drinks a little pricey. Good company. Friendly staff. Good music being played.

Zaks - Mousehold
Responded 3 days ago

Thank you! So glad you enjoyed your evening 😊

Report
SE
vipStuE
London
69 reviews
Dined 3 days ago
Overall4food4service5ambience4

Great meal with family …..

Zaks - Mousehold
Responded 17 hours ago

Thank you so much! 😊

Report
OT
OpenTable Diner
Norfolk
3 reviews
Dined 5 days ago
Overall5food5service5ambience5

As always a wonderful meal and super friendly efficient staff xx😍🎉

Zaks - Mousehold
Responded 4 days ago

Thank you so much! So glad you enjoyed 😍

Report
TR
TraceyR
Norfolk
1 review
Dined 6 days ago
Overall5food5service5ambience5

Excellent meal and service as always from Zak’s, mine and my son’s favourite burger place to eat.

Zaks - Mousehold
Responded 3 days ago

Thank you so much so great to hear! 😍

Report
CN
ChloeN
Norfolk
1 review
Dined on 7 September 2021
Overall5food5service5ambience5

Great food, friendly staff! My go to restaurant! Thanks guys!

Zaks - Mousehold
Responded on 9 September 2021

Thank you so much so great to hear! 😍

Report
KD
KerryD
Norfolk
1 review
Dined on 7 September 2021
Overall4food4service5ambience4

Waitress very polite and efficient thank you, enjoyable lunch

Zaks - Mousehold
Responded on 8 September 2021

Thanks Kerry so glad you enjoyed your lunch 😊

Report
JJ
JoJo
1 review
Dined on 5 September 2021
Overall4food4service5ambience4

Servers couldn’t help enough. Excellent service.

Zaks - Mousehold
Responded on 7 September 2021

Thank you so much! So glad you enjoyed 😊

Report
NF
NickiF
Norfolk
1 review
Dined on 5 September 2021
Overall5food5service5ambience5

Efficient and friendly service. Food delicious and portions very big. Would recommend a visit.

Zaks - Mousehold
Responded on 7 September 2021

Thank you so much Nicki glad you enjoyed your visit! 😊

Report
KE
KerryE
Norfolk
1 review
Dined on 5 September 2021
Overall5food5service5ambience5

Service was great, friendly & attentive. Food was amazing as always! Best veggie menu in Norwich.

Zaks - Mousehold
Responded on 7 September 2021

Amazing thank you so much Kerry! So great to hear! 😍

Report
T
Tiff
1 review
Dined on 4 September 2021
Overall5food5service5ambience5

Couldn't fault it, lovely location, atmosphere and food. Service was good. Thankyou for a great night out.

Zaks - Mousehold
Responded on 6 September 2021

Amazing thank you so much!! 😍

Report
CM
ChelseaM
Norfolk
1 review
Dined on 4 September 2021
Overall4food5service5ambience4

Perfect service. Perfect food. The parking on the other hand really very difficult to do. We waited 10 minutes for a space to become available as anywhere else we would’ve parked we would’ve blocked people in

Zaks - Mousehold
Responded on 6 September 2021

Thank you so much Chelsea for taking the time to leave us a review, really sorry about the car park unfortunately this is owned by the council so out of our jurisdiction, glad you enjoyed your meal 😊

Report
NM
NicoleM
1 review
Dined on 4 September 2021
Overall5food5service5ambience5

Nice food, reasonable pricing, enjoyed the cocktails, staff were polite, only downside was we were sitting under the air con and got quite cold half way through our dinner however we understood the staff may have been warm doing their job. Thank you for a nice meal

Zaks - Mousehold
Responded on 6 September 2021

Thanks Nicole great to hear you enjoyed your meal 😊

Report
PE
PaulE
Norfolk
2 reviews
Dined on 4 September 2021
Overall3food5service3ambience5

Great as usual. 2 items out of a party of 3 were wrong. To be fair they sorted them very quickly which is great.
Great food, big portions and great selection of drinks makes this a regular casual eating place for us.

Zaks - Mousehold
Responded on 6 September 2021

Thanks Paul, really sorry for the error but glad it was all resolved for you and you still enjoyed 😊

Report
MB
MichelleB
1 review
Dined on 4 September 2021
Overall4food5service5ambience5

Visited on a Saturday @4pm, 3 adults and 3 children.
Children were given pens and puzzle sheets which kept them occupied. Children’s meals and desserts are very well priced and very generous portions as well.
We all enjoyed our meals and also the Norwich brewed Redwell.
Toilets are spotlessly clean.
The only reason I didn’t give full stars was we had to ask for coffee’s to be exchanged as were not very hot but other than that would definitely come again and would recommend to other family and friends.

Zaks - Mousehold
Responded on 7 September 2021

Thank you so much for your review glad you enjoyed your visit 😊

Report
LB
LailaB
Norfolk
1 review
Dined on 3 September 2021
Overall5food5service5ambience5

Best American diner restaurant in Norfolk. Amazing food with great service every time

Zaks - Mousehold
Responded on 6 September 2021

Thank you so much! So great to hear 😍

Report
PE
PENNYL
Norfolk
2 reviews
Dined on 3 September 2021
Overall4food5service4ambience5

service speedy and polite, good portions - tasted great.
good value, nice and quiet as mid afternoon.

one item missed off order, when i asked for it - it was supplied
and knocked off the bill - can't say fairer than that.

favorite place to eat. -

Zaks - Mousehold
Responded on 7 September 2021

Thank you so much so glad you enjoyed your meal, sorry to hear of the error but glad all resolved for you 😊

Report
TW
TomW
Norfolk
1 review
Dined on 2 September 2021
Overall4food5service5ambience4

Great service and great food. The food did take a little while to come, but it was busy so to be expected.

Zaks - Mousehold
Responded on 6 September 2021

Thanks Tom sorry about the wait but glad you still enjoyed 😊

Report
LM
LilianM
Norfolk
1 review
Dined on 2 September 2021
Overall5food5service5ambience5

Lovely food and the staff were very friendly, did not catch their names but two members made the evening very pleasant.

Zaks - Mousehold
Responded on 6 September 2021

Thank you so much so glad you enjoyed your evening 😍

Report
SO
SamO
Norfolk
2 reviews
Dined on 2 September 2021
Overall4food4service5ambience4

Food was good as always, staff were amazing, really made our night.

Zaks - Mousehold
Responded on 6 September 2021

Thank you so much so glad you enjoyed! 😍

Report
HT
HannahT
1 review
Dined on 2 September 2021
Overall5food5service5ambience5

Amazing food, plenty of options, great service from all staff members & amazing value. Was hoping there was a spotify playlist we could have as the music was brilliant!

Zaks - Mousehold
Responded on 6 September 2021

Thank you Hannah so glad you enjoyed! Our music playlist is created the old fashioned way sorry! 😊

Report
DM
DanielM
1 review
Dined on 31 August 2021
Overall4food3service5ambience4

Service was excellent, big variety of choices but if you’re an allergy sufferer it’s abit disappointing to see that they don’t offer anything in the way of substitutes. No seedless buns, cross contamination means that almost everything is off the menu, which for a restaurant today I find abit shocking as everywhere caters for allergy sufferers and offers alternatives! Other than that, great place, great vibes, just a shame about the allergy catering

Zaks - Mousehold
Responded on 2 September 2021

Thank you for your feedback Daniel and sorry to hear if your options weren't fully explained to you, we are able to cook many dishes separately to avoid cross contamination depending on your allergy and we do have an alternative seedless gluten free bun, again this may or may not be suitable depending on your allergy. If you'd like to get in touch please DM us and we can guide you through all menu options that we can adapt to make suitable for you, many thanks

Report
AR
AliceR
Norfolk
2 reviews
Dined on 30 August 2021
Overall4food4service5ambience5

Food and service was lovely, the food took a little while to come but not too long! Will keep coming back, Zak’s is a go to for us.

Zaks - Mousehold
Responded on 2 September 2021

Thanks Alice so glad you enjoyed 😊

Report
SC
SamanthaC
1 review
Dined on 30 August 2021
Overall3food3service2ambience4

Was abit disappointed. I’ve been a few times before and it’s been lovely but this time some of the food was brought out together and one order wasn’t right.

Zaks - Mousehold
Responded on 2 September 2021

Thank you for your comments Samantha and sorry you were a little disappointed, please do message us with some more details so we can action and pick up with the team. Many thanks

Report
J
Janet
London
3 reviews
Dined on 29 August 2021
Overall5food5service5ambience5

Fantastic lunch in superb surroundings. The decor and ambience just perfect for an American Diner and the building looked great in the natural environment around it. And four vegetarian burger choices - amazing for veggies too. I definitely recommend a meal here.

Zaks - Mousehold
Responded on 31 August 2021

Thank you so much! So glad to hear you enjoyed 😍

Report
SH
SharronH
1 review
Dined on 29 August 2021
Overall5food5service5ambience5

Fabulous meal, couldn't fault it, food well cooked and presented and plenty of it

Zaks - Mousehold
Responded on 30 August 2021

Thank you so much so glad you enjoyed your meal 😊

Report
TF
TraceyF
Norfolk
1 review
Dined on 29 August 2021
Overall4food5service4ambience4

Absolutely loved our food as we always do and it’s the best burger restaurant in Norwich,I would highly recommend!

Zaks - Mousehold
Responded on 31 August 2021

Amazing thank you so much!! So great to hear 😍

Report
LC
LC17
Norfolk
1 review
Dined on 28 August 2021
Overall4food4service5ambience5

Great service and food was great, massive portions while still maintaining quality.

Zaks - Mousehold
Responded on 30 August 2021

Amazing thank you so much! 😍

Report
PN
PaulaN
1 review
Dined on 28 August 2021
Overall5food5service5ambience4

Good friendly service wide choice of burgers and hot dogs

Zaks - Mousehold
Responded on 30 August 2021

Thank you so much Paula 😊

Report
TB
TonyB
Norfolk
2 reviews
Dined on 28 August 2021
Overall5food5service5ambience5

Great food and everything just as it should be! Nice to know nothing has changed.

Zaks - Mousehold
Responded on 30 August 2021

Thank you so much Tony so great to hear! 😍

Report
SS
SueS
Norfolk
1 review
Dined on 28 August 2021
Overall5food5service5ambience5

Amazing place with great service. The food is really good and nothing was too much trouble for the hardworking waitresses. We love this place.

Zaks - Mousehold
Responded on 30 August 2021

Amazing thank you so much Sue so glad you enjoyed your visit 😍

Report
S
Samantha
Norfolk
1 review
Dined on 27 August 2021
Overall5food5service5ambience5

Delicious food.
Waiter was lovely and friendly.
Will definetly return

Zaks - Mousehold
Responded on 30 August 2021

Amazing thank you so much 😍

Report
SG
SGuy
Norfolk
1 review
Dined on 27 August 2021
Overall5food5service5ambience5

Fantastic meal! Burgers are amazing! Plenty on the plate! But still enough room for pud! Cheesecake is amazing! Staff are friendly and helpful!

Zaks - Mousehold
Responded on 30 August 2021

Thank you so much so glad you enjoyed your burger and cheesecake! So great to hear!😍

Report
AA
AvrylA
1 review
Dined on 27 August 2021
Overall2food2service2ambience2

Very disappointed. Party of 4. Two meals were not up to standard. Frankfurter was one you would buy out of a jar from a supermarket. The coated chicken and thighs were very overcooked and extremely tough. The best part of that meal was the side dish of haloumi.

Zaks - Mousehold
Responded on 30 August 2021

Thank you for taking the time to leave us a review and really sorry to hear this we will send you a DM.

Report
PL
PeterL
1 review
Dined on 27 August 2021
Overall5food5service5ambience5

A firm favourite of ours for many years. Great food, great service, what’s not to like. :-)

Zaks - Mousehold
Responded on 30 August 2021

Thank you so much Peter 😊

Report
KW
KendalW
Norfolk
1 review
Dined on 27 August 2021
Overall5food5service5ambience5

Great meal and a relaxed family friendly environment

Zaks - Mousehold
Responded on 30 August 2021

Thank you so much! 😍

Report
HC
HannahC
1 review
Dined on 26 August 2021
Overall5food5service5ambience4

We haven't been to Zaks for years.
The burgers were amazing & service was great. We'll be back again soon!

Zaks - Mousehold
Responded on 30 August 2021

Thank you so much! So glad you enjoyed your burgers 😍

Report
a
andyr
Norfolk
1 review
Dined on 26 August 2021
Overall5food5service5ambience5

Awesome food and friendly helpful staff we had a great meal thankyou.

Zaks - Mousehold
Responded on 30 August 2021

Thank you so much so great to hear! 😍

Report
LC
LaurenC
Norfolk
1 review