Zaks - Mousehold

4.8
855 reviews
£25 and under
American
In 1976 local musician and entrepreneur Harvey Platt had the idea to bring a slice of America to Norwich after working for and with the American war machine in South East Asia and a later visit to San Francisco to meeting up with former musician buddies.
Harvey had the opportunity to purchase an old café caravan situated on Castle Meadow Norwich next to the old cattle market.
Zaks opened in May 1976 serving the now famous chargrilled burgers in the “Original Zaks Caravan” wrapped in tin foil and cooked fresh to order in the American tradition.
If it is an authentic American dining experience you are looking for then Zaks is your kind of place. Burger, ribs and chicken are standards on our menu. Add to this succulent steaks, amazing desserts and a huge selection of authentic drinks (including shakes).
We can't wait to welcome you

Safety precautions

Cleaning & Sanitising
  • Surfaces sanitised between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitised menu provided
  • Sanitiser or wipes provided for customers
  • Contactless payment available
Physical distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective equipment
  • Waiting staff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
What 855 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.8based on recent ratings
4.8
food
4.9
service
4.6
ambience
4.7
value
Noise · Moderate
98% of people would recommend it to a friend
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C
Chrissie
Norfolk
2 reviews
Dined 2 days ago
Overall5food4service5ambience1

It would have been nice to have been offered serviettes, as a takeaway we eat it whilst out and about. One western burger didn't have any onions rings, apart from that the usual lovely tasting burgers we are used to.

PB
PaulyButt
1 review
Dined 3 days ago
Overall5food4service5ambience5

Zaks have done so well during this crisis , food wrapped well , good service, ordering is very easy for someone not to upto date technology
Well done all at Zaks

KB
KateB
Norfolk
2 reviews
Dined 3 days ago
Overall3food3service3ambience3

Have had better.. limited pulled pork and flavor on burger

SR
SarahR
1 review
Dined 6 days ago
Overall5food4service5ambience5

We had a little issue with the order - but the customer service and the outcome were fantastic.
thanks, Zac team at Mousehild, and Angela for your quick reply :) cant wait to see you again
Sarah

Zaks - Mousehold
Responded 2 days ago

Thanks Sarah glad we got everything sorted for you 😊

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MW
MichaelW
Norfolk
1 review
Dined 6 days ago
Overall5food5service5ambience5

Easy booking
And worked out quite well
Food as always
Excellent

Zaks - Mousehold
Responded 2 days ago

Amazing thanks Michael 😊

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GC
GavinC
1 review
Dined 7 days ago
Overall5food5service5ambience3

Had a lockdown takeaway. The kids and really enjoyed it...fab burgers!

Zaks - Mousehold
Responded 2 days ago

Thank you so great to hear! 😍

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AJ
AlanJ
1 review
Dined 7 days ago
Overall5food5service5ambience4

It was the first time I have booked a meal through the online application and everything went smoothly, from the online booking slot to the call back on the day to take my order , and of cause as always the large portion of chips with my C&B burger. I was very pleased to see just because it was a takeaway the portions and quality was the same as always .

Zaks - Mousehold
Responded 4 days ago

Amazing thank you so much Alan 😍 So glad you enjoyed your takeaway 😊

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OT
OpenTable Diner
Norfolk
2 reviews
Dined 7 days ago
Overall5food5service5ambience5

great as always 😁😁

Zaks - Mousehold
Responded 4 days ago

Thank you!! 😍

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M
Mitchy
1 review
Dined on 20 February 2021
Overall5food5service5ambience5

Wow lovely food , we all had the big un burgers, all cooked medium / rare as we asked , when I arrived to collect my order everything was COVID secure sanitizer, masks worn 2 meters distance, my order was ready as time to collect, burgers amazing as usual , thankyou Zak’s moushold a lovely sat takeaway treat .will definitely order again.

Zaks - Mousehold
Responded 4 days ago

Wow thank you so much!! So glad you enjoyed your takeaway hope to see you again soon 😊

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EB
EveB
Norfolk
8 reviews
Dined on 20 February 2021
Overall5food5service5ambience5

Great takeaway service. Easy process, friendly staff, great value for money and delicious food. 😀

Zaks - Mousehold
Responded 4 days ago

Thank you so much!! 😍

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PH
PaulH
Norfolk
1 review
Dined on 20 February 2021
Overall4food4service3ambience1

Booked a time slot, received a call for my order and paid over the phone, went to collect and it was ready on time, good food good service.

Zaks - Mousehold
Responded 4 days ago

Thanks Paul 😊

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D
vipDacko
Norfolk
31 reviews
Dined on 20 February 2021
Overall5food5service5ambience5

Thank you Mousehold ❤️Great Meal as usual , late decision but you still got us in 😍🍔Your all doing a great Job 👍😎keep up the great work❤️The Dacks ❤️

Zaks - Mousehold
Responded 5 days ago

Thank you so much guys 😍

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TW
TracyW
Norfolk
1 review
Dined on 19 February 2021
Overall4food4service4ambience1

Food was very good. Have adapted well to be able to stay open.

Zaks - Mousehold
Responded 5 days ago

Thank you so much Tracy 😊

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SD
StevenD
Norfolk
2 reviews
Dined on 19 February 2021
Overall5food5service5ambience5

Takeaway service, on time and as ever food just simply great!

Zaks - Mousehold
Responded 5 days ago

Thank so much for your support Steven 😍

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EG
EmmaG
1 review
Dined on 18 February 2021
Overall5food5service5ambience5

We had a booked takeaway. Brilliantly organised and efficient. The food was completely up to Zak’s usual standard and was still hot when we got it home. Fries stayed crisp!
We’ll definitely do it again.

Zaks - Mousehold
Responded 5 days ago

Thank you so much Emma! So great to hear 😍

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OT
OpenTable Diner
Norfolk
7 reviews
Dined on 18 February 2021
Overall5food5service5ambience5

First “drive-in takeaway” in the third lockdown and boy did we enjoy it! I added milkshakes to the order when I picked the order up - if you’re going to have a treat you may as well go all out!

Zaks - Mousehold
Responded 5 days ago

Brilliant so glad you enjoyed! Thank you 😍

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HW
HelenaW
Norfolk
2 reviews
Dined on 17 February 2021
Overall5food5service5ambience5

Perfect! Have missed our Zaks takeaway treat during lockdown 3. So glad that you decided to reopen again. We have been to both Mousehold and Poringland. And both are exactly the same standards 👌🏻👌🏻 Job very week done

Zaks - Mousehold
Responded 5 days ago

Thank you so much Helena so glad you enjoyed your takeaway 😍

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OT
OpenTable Diner
Norfolk
1 review
Dined on 14 February 2021
Overall5food5service5ambience5

Brilliant as always

Zaks - Mousehold
Responded on 18 February 2021

Thank you 😍

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OT
vipOpenTable Diner
Norfolk
3 reviews
Dined on 14 February 2021
Overall5food5service5ambience5

It was bloody GLORIOUS! Thanks for coming back, Zaks x

Zaks - Mousehold
Responded on 18 February 2021

So great to hear thank you 😊

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TS
vipTerryS
Norfolk
2 reviews
Dined on 14 February 2021
Overall5food5service5ambience5

Zaks are operating a take-out service during lockdown and although we miss dining at Mousehold, the burgers taste just as good at home. A great, friendly, efficient service - can't recommend it highly enough.

Zaks - Mousehold
Responded on 18 February 2021

Thank you so much Terry 😍

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OT
vipOpenTable Diner
Orlando
8 reviews
Dined on 14 February 2021
Overall5food5service5ambience5

Amazing food and brilliant Covid safe service, food was ready to collect on time with no waiting or queuing and tasted fantastic.

Zaks - Mousehold
Responded on 18 February 2021

Amazing thank you so much 😊

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CM
ClaireM
Orlando
1 review
Dined on 14 February 2021
Overall5food5service5ambience5

Everything from cooked to perfection. Excellent as always! 😁

Zaks - Mousehold
Responded on 18 February 2021

Thank you so much for your support Claire 😊

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JC
JonC
Norfolk
1 review
Dined on 14 February 2021
Overall5food5service5ambience5

Excellent service,excellent food,friendly helpful staff,would highly recommended.The staff are doing a great job in difficult times.Will definitely be using again.The meal was booked for my sons 18th birthday and he thoroughly enjoyed it,well done to everyone at Zacks.

Zaks - Mousehold
Responded on 18 February 2021

Thank you so much Jon so glad you enjoyed your family birthday takeaway 😊

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D
vipDacko
Norfolk
31 reviews
Dined on 14 February 2021
Overall5food5service5ambience5

So Glad your Back ❤️ The Takeaway on Sunday was AMAZING 🤩 Family Valentines treat ❤️ keep up the great work you do ,keep safe ,keep smiling And keep happy ❤️The Dacks ❤️🍔🇺🇸🍔🇺🇸🍔🇺🇸

Zaks - Mousehold
Responded on 18 February 2021

Thank you so much for your continued support guys 😍😍 Glad to be back 😊

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GH
GrantH
Norfolk
1 review
Dined on 13 February 2021
Overall5food5service5ambience5

Tried the takeaway option. Food was very good and good value. Nice and accessible way of collection and seems well organised. Thanks

Zaks - Mousehold
Responded on 18 February 2021

Thanks so much Grant 😀

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LA
LewisA
Norfolk
1 review
Dined on 13 February 2021
Overall5food5service4ambience5

Lovely meal. First time we have had a meal that we collected from a restaurant and took it home.
Love Zak’s anyway. Was lovely. Very COVID safe

Zaks - Mousehold
Responded on 18 February 2021

Thank you so much Lewis so glad you enjoyed your takeaway! 😀

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SH
SallyH
Norfolk
1 review
Dined on 13 February 2021
Overall5food5service5ambience4

Ordered takeaway food was lovely very good service ready on time and food hot.

Zaks - Mousehold
Responded on 18 February 2021

Thank you so much Sally so great to hear 😍

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ST
STDGFT
Norfolk
2 reviews
Dined on 13 February 2021
Overall5food3service5ambience5

As per normal we cannot fault the service or food, however the curlys are very tasty but the chips again were white, under cooked and disappointing . They need some colour and cooked longer as i couldnt eat them . Apart from that we enjoyed our take out

Zaks - Mousehold
Responded on 18 February 2021

Thanks for bringing this to our attention we will pick this up with the team regarding the fries but glad you enjoyed the rest of your takeaway 😊

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JP
JamesP
Norfolk
1 review
Dined on 13 February 2021
Overall4food4service5ambience5

Please bring back the old buns pleaaaaaaaaaaaaaaaase

Zaks - Mousehold
Responded on 18 February 2021

Hi James 👋 Confused on this as we have never changed our burger buns 🤔 Could you let us know what you're referring to?

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LP
LisaP
Norfolk
2 reviews
Dined on 13 February 2021
Overall5food5service5ambience5

Absolutely amazing as usual. Thoroughly enjoyed our meal thank you x

Zaks - Mousehold
Responded on 18 February 2021

Thank you so much for your support Lisa so glad you enjoyed 😊

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C
Charlie
Norfolk
1 review
Dined on 13 February 2021
Overall5food4service5ambience5

Booked a takeaway slot. Called an hour before collection time to take order. Pick up was easy and contact free.

Zaks - Mousehold
Responded on 18 February 2021

Thanks so much Charlie 😍

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EC
EastCoaster1971
Norfolk
2 reviews
Dined on 13 February 2021
Overall5food5service5ambience5

Zac’s food never fails, always tasty and good portion quality and quantity

Zaks - Mousehold
Responded on 18 February 2021

Thanks so much! 😀

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JB
JudyB
Norfolk
1 review
Dined on 13 February 2021
Overall3food2service4ambience3

Booking the takeaway slot was straightforward and staff I spoke to were friendly and helpful. However, the food was disappointing. I had the ‘deluxe’ burger and fries. Both lacked seasoning. The ‘blue vein’ version was apparently a bit tastier.

Zaks - Mousehold
Responded on 18 February 2021

Thanks Judy glad you found the team friendly & helpful, the de-luxe is our plain basic burger perhaps try one of the other ones next time 🙂

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J
Jacky
1 review
Dined on 12 February 2021
Overall5food5service5ambience3

First time having a takeaway from Zak’s Mousehold. Easy to order, ready on time abs delicious. Just what we were hoping. Definitely be coming back

Zaks - Mousehold
Responded on 15 February 2021

Thank you so much for your support Jacky great to hear 😍

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HB
HopeB
Norfolk
5 reviews
Dined on 12 February 2021
Overall5food5service5ambience5

As usual excellant service, ready to collect on time, friendly staff, food delicious.

Zaks - Mousehold
Responded on 15 February 2021

Thank you so much glad you enjoyed your takeaway 😊

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DH
DarylH
Norfolk
1 review
Dined on 12 February 2021
Overall5food5service5ambience5

So glad Zak’s is back open for takeaways!
Always outstanding quality food and service.
As it was a takeaway, the food was all wrapped and boxed. It stayed hot for the journey home (15mins), and when we served it up!
Definitely ordering you won’t be disappointed!

Zaks - Mousehold
Responded on 15 February 2021

Thank you so much Daryl glad you enjoyed your takeaway! 😊

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OT
OpenTable Diner
Norfolk
1 review
Dined on 12 February 2021
Overall5food5service5ambience5

Great takeaway option during lockdown. Good choice of food and well organised ordering and collection. Food was piping hot and no soggy fries. Try the frickles... they’re a winner!

Zaks - Mousehold
Responded on 15 February 2021

Thank you so much glad you think so on the frickles! 😍

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DM
DaniellaM
Norfolk
1 review
Dined on 12 February 2021
Overall5food5service5ambience5

Takeaway was every bit as good as the dine in experience - best burgers in Norwich!

Zaks - Mousehold
Responded on 15 February 2021

Thank you so much Daniella so amazing to hear 😍

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AS
AlisonS
Norfolk
1 review
Dined on 12 February 2021
Overall5food5service5ambience5

Excellent food as always, wrapped well can’t fault it

Zaks - Mousehold
Responded on 15 February 2021

Thank you so much Alison! 😊

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S
Sluckyluck
Norfolk
3 reviews
Dined on 12 February 2021
Overall5food5service5ambience5

As always a first class meal never expect anything left from Zaks 💕

Zaks - Mousehold
Responded on 15 February 2021

Thank you so much! 😊

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FAQs

Zaks - Mousehold offers takeaway which you can order by calling the restaurant at 01603 427016.

Zaks - Mousehold is rated 4.8 stars by 855 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting bookings at the moment.