Zaks - Mousehold

4.8
1076 reviews
£25 and under
American
In 1976 local musician and entrepreneur Harvey Platt had the idea to bring a slice of America to Norwich after working for and with the American war machine in South East Asia and a later visit to San Francisco to meeting up with former musician buddies.
Harvey had the opportunity to purchase an old café caravan situated on Castle Meadow Norwich next to the old cattle market.
Zaks opened in May 1976 serving the now famous chargrilled burgers in the “Original Zaks Caravan” wrapped in tin foil and cooked fresh to order in the American tradition.
If it is an authentic American dining experience you are looking for then Zaks is your kind of place. Burger, ribs and chicken are standards on our menu. Add to this succulent steaks, amazing desserts and a huge selection of authentic drinks (including shakes).
We can't wait to welcome you

Safety precautions

Cleaning & Sanitising
  • Surfaces sanitised between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitised menu provided
  • Sanitiser or wipes provided for customers
  • Contactless payment available
Physical distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective equipment
  • Waiting staff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
What 1076 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.8based on recent ratings
4.8
food
4.9
service
4.6
ambience
4.7
value
Noise · Moderate
98% of people would recommend it to a friend
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HS
HenryS
Norfolk
2 reviews
Dined 2 days ago
Overall5food5service5ambience5

I went to Zak's for wing it Wednesday and as usual it was AMAZING! Great food, great service, Zak's is the BEST!!!

Zaks - Mousehold
Responded 8 hours ago

Thank you so much!!!!! So glad you enjoyed 😍

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B
Beth
Norfolk
1 review
Dined 3 days ago
Overall5food5service5ambience5

Rab was a great server as usual and food was delicious!

Zaks - Mousehold
Responded a day ago

Thanks Beth! 😊

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CT
CharlotteT
1 review
Dined 4 days ago
Overall5food5service5ambience5

Really wonderful experience for my first time last night, Tom was a very polite server and Jack who I believe is a chef was exceptional and did come out to check how the food was personally which was lovely.

Zaks - Mousehold
Responded 3 days ago

Thank you so much Charlotte so glad you enjoyed your first trip to Zaks!! 😍

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S
Sally
London
4 reviews
Dined 5 days ago
Overall4food4service4ambience4

My partner and I like Zak’s, staff are helpful and friendly, burgers are very good. Desserts are also very good. Prices are very reasonable we will be back again soon

Zaks - Mousehold
Responded 4 days ago

Amazing thank you so much Sally! 😍

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OT
OpenTable Diner
Norfolk
1 review
Dined 5 days ago
Overall4food4service4ambience4

Nice food good service and overall good value for money

Zaks - Mousehold
Responded 4 days ago

Thank you so glad you enjoyed 😍

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PH
PaulH
Norfolk
2 reviews
Dined 5 days ago
Overall5food5service5ambience5

Excellent as always. Any chance of being able to pay for service charges with my card. Not many people carry cash anymore.

Zaks - Mousehold
Responded 3 days ago

Thanks Paul that's so lovely we never like to assume but yes there is an option just ask your server who will be very grateful 😊

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JS
JayS
Norfolk
2 reviews
Dined 6 days ago
Overall5food5service5ambience5

Fantastic food with very friendly and helpful staff at a great price.
Will definitely be returning

Zaks - Mousehold
Responded 4 days ago

Thanks so much Jay so glad you enjoyed 😍

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NC
NeilC
Norfolk
1 review
Dined 6 days ago
Overall5food5service5ambience3

Excellent service and food. A bit noisy & not much atmosphere. Would recommend for the food and service

Zaks - Mousehold
Responded 4 days ago

Thanks Neil glad you enjoyed your meals 😊

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OT
OpenTable Diner
Norfolk
1 review
Dined on 11 June 2021
Overall5food5service5ambience5

Very good restaurant all 3 of us enjoyed it I would definitely recommend the stairway to heaven meal and we will definitely come back

SE
SarahE
Norfolk
1 review
Dined on 11 June 2021
Overall5food4service5ambience5

Great place with a good for atmosphere and tasty food. Nothing fancy but do a very nice burger and fries. Good fun for children.

Zaks - Mousehold
Responded 4 days ago

Thanks so much Sarah! Glad you enjoyed 😍

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SL
SharonL
Norfolk
1 review
Dined on 10 June 2021
Overall3food3service4ambience3

The food tasted very nice but just too much of it. I was saddened by the amount we wasted. The restaurant was Covid safe we checked in and were taken to our table when we removed our masks. The tables were appropriately spaced apart and I felt it lost a bit of its diner feel, but totally understand.

Zaks - Mousehold
Responded 4 days ago

Thanks Sharon really pleased you enjoyed your meal, we are known for our big portions but we do have smaller meals available 😊 Unfortunately we have to keep tables at the appropriate distance but hopefully that will change soon!

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NW
NeilW
Norfolk
1 review
Dined on 10 June 2021
Overall5food5service5ambience5

Huge portions of lovely food. Fantastic experience!

Zaks - Mousehold
Responded 4 days ago

Thanks so much Neil so glad you enjoyed! 😍

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D
Debs
1 review
Dined on 10 June 2021
Overall5food4service5ambience5

My husband's burger and all the sides were lovely. The single thing I have to moan about was the veggie burger has been microwaved and while it tasted very nice it had some rock hard bits round the side. We were very satisfied overall though. Good service, relaxed atmosphere and nice food.

Zaks - Mousehold
Responded 4 days ago

Thanks Debs, sorry about your veggie burger we will pick this up with the team, glad you enjoyed your visit 😊

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L
Looniestpluto
1 review
Dined on 10 June 2021
Overall5food5service5ambience5

Service was great and food was delicious! First time back for over a year and can’t wait to come back again soon!

Zaks - Mousehold
Responded 4 days ago

Thank you so much so glad you enjoyed! 😍

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AB
AllyB
1 review
Dined on 9 June 2021
Overall5food5service5ambience5

Great food and service. Food was quick and definitely worth the money.

Zaks - Mousehold
Responded on 10 June 2021

Thank you so much Ally! 😊

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N
Natasha
Norfolk
2 reviews
Dined on 9 June 2021
Overall4food4service4ambience2

Lovely food ACCOMMODATED TO MY CHANGE OF THE MENU CHOICE,, VERY NICE, RECOMMEND

Zaks - Mousehold
Responded on 11 June 2021

Thanks Natasha!!! 😍

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PJ
PaulaJ
Norfolk
1 review
Dined on 9 June 2021
Overall5food5service5ambience5

Thank you so much for all your help and for a delicious meal.

Zaks - Mousehold
Responded on 11 June 2021

Thanks Paula so glad you enjoyed 😊

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C
jaimeC
Norfolk
4 reviews
Dined on 8 June 2021
Overall5food5service5ambience4

Food & service was as good as always. First time we’d been out for a meal since the release from lockdown Zaks never disappoints!!

Zaks - Mousehold
Responded on 11 June 2021

Thanks so much Jaime! So glad you enjoyed your meal 😊

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S
Suzy
Norfolk
2 reviews
Dined on 8 June 2021
Overall5food5service5ambience5

Lovely birthday meal with exellent table service by rab lucky

Zaks - Mousehold
Responded on 9 June 2021

Thank you so much Suzy so glad you enjoyed your birthday meal 😍

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CR
CharlotteR
Norfolk
1 review
Dined on 8 June 2021
Overall5food5service5ambience5

Great food, 3 meals and desserts for me and my two kids all for under £30 decor is amazing, my son loved looking at it all. Service was lovely, waitress was very down to earth nice to chat to.

Zaks - Mousehold
Responded on 9 June 2021

Thanks so much Charlotte so glad you all enjoyed your meals 😍

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F
Freya
Norfolk
1 review
Dined on 7 June 2021
Overall5food5service5ambience5

The staff were absolutely brilliant, service was quick and food was absolutely lovely. Zaks are definitely the best burgers in Norwich

Zaks - Mousehold
Responded on 8 June 2021

Wow thank you so much Freya we are so thrilled!! 😍 So glad you think so!!

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PJ
PJMT1955
London
11 reviews
Dined on 6 June 2021
Overall5food5service5ambience5

First time back since the new ownership and even better than it was before.

The Chilli Dog was awesome and burger and sides, especially the curly chips were historic!!

The only thing that would make it even better, would if there was could more choice of white wines. Stick a Muscadet or Picpoule and we would be back every week.

Zaks - Mousehold
Responded on 7 June 2021

Thanks so much for your feedback and really great to hear you enjoyed your meals 😊

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SA
SANDRAW
1 review
Dined on 6 June 2021
Overall3food4service2ambience4

We were so looking forward to zaks, as its always been our go to place when we fancy a burger.
However we were disappointed with the service we received, it was very rushed. We were overcharged for our drinks and without any thought for their customers they opened a door which made our food go cold as the draft was directed towards our table.

Zaks - Mousehold
Responded on 8 June 2021

Really sorry you were disappointed this would not have been the teams intention to make you feel rushed & sorry you were overcharged hopefully this was rectified for you? Unfortunately due to Covid regulations we have to keep doors and windows open where possible to maintain air flow, hopefully we will be able to shut them soon.

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RH
RebeccaH
Norfolk
2 reviews
Dined on 5 June 2021
Overall5food5service5ambience5

Lovely staff. Lovely food as always ! We love coming to zaks for a proper burger !

Zaks - Mousehold
Responded on 7 June 2021

Thanks so much Rebecca! So amazing to hear! 😍

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s
suzanneb
London
1 review
Dined on 4 June 2021
Overall4food4service4ambience4

Really nice good value for the money. Would recommend

Zaks - Mousehold
Responded on 7 June 2021

Thank you so much!! 😍

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PE
PENNYL
1 review
Dined on 4 June 2021
Overall4food5service4ambience3

service and food very good, was rather cold as sat right next to the open door
on a rainy day. i know they have to have ventilation these days - but still ....
makes the food go cold quick too.

Zaks - Mousehold
Responded on 8 June 2021

Thanks Penny, sorry about the open door the regulations are we have to keep doors and windows open where possible to maintain air flow, hopefully we will be able to shut them soon. Glad you still enjoyed your meal 😊

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CF
ClareF
1 review
Dined on 4 June 2021
Overall4food3service5ambience5

Wedges were good, burger bun not fresh and falling apart as picking up,great service.

Zaks - Mousehold
Responded on 7 June 2021

Thanks Clare sorry to hear about the bun hopefully you let your server know so they could put right for you, glad you enjoyed your visit 😊

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ME
MarieE
Norfolk
1 review
Dined on 4 June 2021
Overall5food5service5ambience5

Delicious food, nice atmosphere, attentive service

Zaks - Mousehold
Responded on 7 June 2021

Thanks so much Marie! 😍

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VP
VickyP
Norfolk
1 review
Dined on 3 June 2021
Overall4food5service5ambience3

Despite arriving pretty much dead on time we had to wait outside for our table to become available - we weren't the only party doing this.
I always find the music too loud in Zak's and it's worse depending where you/the speakers are situated
The food was great as was the service

Zaks - Mousehold
Responded on 7 June 2021

Really sorry about the wait for your table Vicky the team have to fully sanitise tables and chairs in-between each booking so really sorry if there was a wait, the team are always more than happy to turn the music down just need to make them aware 😊 So glad you enjoyed your meals!

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KF
KateF12344
Norfolk
1 review
Dined on 3 June 2021
Overall4food4service4ambience4

Big burgers, very filling, good social distancing. Service good. Reasonable price!

Zaks - Mousehold
Responded on 7 June 2021

Thanks so much so glad you enjoyed your burgers! 😍

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SM
SMod
Norfolk
3 reviews
Dined on 3 June 2021
Overall5food5service5ambience5

Great vegan menu, love the food and the staff are always friendly. Thank you for another lovely evening out :)

Zaks - Mousehold
Responded on 7 June 2021

Thank you so much! So glad you enjoyed your meals! 😍

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f
fairies
Norfolk
3 reviews
Dined on 3 June 2021
Overall5food5service5ambience5

Great as always. Fantastic burgers and curly fries!

Zaks - Mousehold
Responded on 7 June 2021

Thank you so much!!! 😍

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AA
AmyA
Norfolk
4 reviews
Dined on 3 June 2021
Overall5food5service5ambience5

Great as always. Rabbi and Tom were very attentive.

Zaks - Mousehold
Responded on 7 June 2021

Thanks so much Amy! 😍

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SL
SarahL
1 review
Dined on 2 June 2021
Overall5food5service5ambience5

Had a lovely meal and really enjoyed being in a restaurant again

Zaks - Mousehold
Responded on 4 June 2021

Thanks Sarah so glad you enjoyed 😊

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a
andyr
Norfolk
1 review
Dined on 2 June 2021
Overall5food5service5ambience5

Couldn't have asked for a better waitress absolute star and asset to the company, she was friendly, worked with kitchen to ensure our food allergies were catered for. Food was awesome tasty and so filling couldn't even manage a pudding!!
Thankyou Zak's for a wonderful experience can't wait to come back.

Zaks - Mousehold
Responded on 4 June 2021

Thank you so much Andy that is so lovely to hear! So pleased you enjoyed your meal 😍

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DT
DeborahT
Norfolk
1 review
Dined on 2 June 2021
Overall4food4service4ambience4

The Mousehold location is an interesting building in a lovely wooded location. There is a public car park adjacent, but it only realistically has about 10 -12 spaces. Booking via open table was easy, and when we arrived we were shown directly to a table upstairs. Our drinks order was taken swiftly and brought directly. The menu is typical diner fayre- including burgers, fried chicken and macaroni cheese. We chose the latter two.
The food was hot and fresh when it arrived, and very tasty. The chicken was juicy without being greasy.

Zaks - Mousehold
Responded on 4 June 2021

Thanks so much Deborah for leaving such a lovely review! So great to hear 😊

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LB
LorraineB
Norfolk
1 review
Dined on 1 June 2021
Overall5food5service5ambience5

So happy you were open for our holiday week in Norfolk. Food was as delicious as we remembered and service was brilliant. One of the best restaurants in Norfolk. See you again next year:)

Zaks - Mousehold
Responded on 3 June 2021

Wow thank you so much Lorraine so glad you enjoyed! See you next time! 😍

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ST
SusanT
Norfolk
1 review
Dined on 1 June 2021
Overall4food4service5ambience4

Asked for burger to be cooked med but was def well, no pink at all!

Zaks - Mousehold
Responded on 9 June 2021

Really sorry Susan hopefully you let your server know so they could have put this right for you? Thanks

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RC
RachaelC
1 review
Dined on 1 June 2021
Overall5food5service5ambience5

We have been dining at Zak’s for years now and we always have such a great time with super service & tasty food. Can’t fault them! Would definitely recommend!

Zaks - Mousehold
Responded on 3 June 2021

Thank you so much Rachael so great to hear! 😍

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P
Princesspink37
Norfolk
3 reviews
Dined on 1 June 2021
Overall5food5service5ambience4

Lovely experience, great atmosphere, friendly staff

Zaks - Mousehold
Responded 3 days ago

Thank you so much 😊

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FAQs

Zaks - Mousehold offers takeaway which you can order by calling the restaurant at 01603 427016.

Zaks - Mousehold is rated 4.8 stars by 1076 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting bookings at the moment.