Zaks - Mousehold

4.4
161 reviews
icon/ic_price_rangeCreated with Sketch.
£25 and under
icon/ic_cuisineCreated with Sketch.
American
Top tags:
  • Good for Birthdays
  • Casual
  • Comfort Food


In 1976 local musician and entrepreneur Harvey Platt had the idea to bring a slice of America to Norwich after working for and with the American war machine in South East Asia and a later visit to San Francisco to meeting up with former musician buddies.

Harvey had the opportunity to purchase an old café caravan situated on Castle Meadow Norwich next to the old cattle market which is now the Vue cinema (Castle Mall) and that’s where the legend began.

Zaks opened in May 1976 serving the now famous chargrilled burgers in the “Original Zaks Caravan” wrapped in tin foil and cooked fresh to order in the American tradition.

If it is an authentic American dining experience you are looking for then Zaks is your kind of place. Burger, ribs and chicken are standards on our menu. Add to this succulent steaks, amazing desserts and a huge selection of authentic drinks (including shakes).

We can't wait to welcome you!!!
What 161 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.4based on recent ratings
4.3
food
4.6
service
4.3
ambience
4.3
value
Noise · Moderate
92% of people would recommend it to a friend
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OT
Hertfordshire
2 reviews
Dined 2 days ago
Overall 4food 4service 4ambience 2

Great food as always. Just a bit loud but not their fault

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RE
Norfolk
1 review
Dined 6 days ago
Overall 4food 3service 5ambience 4

Very much enjoyed the evening, if I had one critisisum it would be the food was nt as good as previous visit. I had the same food choice as last time big Un burger, the bun was alot drier and there was not as much cheese the had stalk part of the lettuce was in there.

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S
Norfolk
1 review
Dined on 19 May 2019
Overall 4food 5service 5ambience 4

As always, the food is excellent and service is very good. Only criticism is that sometimes the music can be a little loud, causing diners to talk loudly. Also, along with most restaurants, i wish they would supply decent cutlery, knives you can actually cut your food with, without fighting around your plate......

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R
London
2 reviews
Dined on 19 May 2019
Overall 4food 4service 5ambience 4

Great food and service.

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AH
Norfolk
2 reviews
Dined on 19 May 2019
Overall 5food 5service 5ambience 5

Amazing food as always & friendly service. Good value especially when using the Zaks love club card. Look forward to going again soon.

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J
Norfolk
1 review
Dined on 18 May 2019
Overall 3food 2service 3ambience 4

Busy night . Table was extremely sticky and had to ask for it to be cleaned. Milkshake was not mixed properly. The pink gin was drowned in tonic so could not be tasted. The salmon was over cooked and the Cajun seasoning was hardly there. The burgers were done well.

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KH
Norfolk
3 reviews
Dined on 18 May 2019
Overall 3food 3service 4ambience 3

Nice quick friendly service. Burger just a little well done for my taste

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SE
London
33 reviews
Dined on 17 May 2019
Overall 4food 3service 3ambience 3

Good food and service as always thanks Zaks

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W
Norfolk
2 reviews
Dined on 16 May 2019
Overall 5food 5service 5ambience 5

Excellent Service, Delicious good. Looked after my daughter brilliantly for her birthday. We use Zaks regularly for all these reasons 🙌

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SD
Norfolk
2 reviews
Dined on 12 May 2019
Overall 5food 5service 5ambience 5

Had a Lovely meal staff were lovely and helpful. A family favourite.

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SG
1 review
Dined on 12 May 2019
Overall 4food 4service 5ambience 3

Had a lovely time but the fans blew the food cold so that wasn't too good but overall a good meal, loved the music playing in the background

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SE
London
33 reviews
Dined on 9 May 2019
Overall 4food 3service 4ambience 4

Lovely meal great service and lovely staff

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BH
1 review
Dined on 6 May 2019
Overall 5food 5service 5ambience 5

Took some friends who were staying in Norwich who live in Swindon and we were all pleased with our choices of meal lovely friendly waitress and waiter, food all well cooked and presented 10/10
Thanks Zak's we will be back 😊

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TR
1 review
Dined on 6 May 2019
Overall 4food 4service 4ambience 4

Fantastic service and great food, as always, at Zaks Mousehold. Family favourite, will be visiting again soon I'm sure.

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AG
Norfolk
1 review
Dined on 4 May 2019
Overall 4food 4service 4ambience 4

The food is always great, the kids love the choices. The burgers are fab and have great taste,
We love the choice of milkshakes.
The staff are always lovely and good at their jobs

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NL
Norfolk
1 review
Dined on 3 May 2019
Overall 5food 5service 5ambience 5

Zaks is always a good meal, staff are friendly and it’s good value.

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PC
Norfolk
2 reviews
Dined on 30 April 2019
Overall 5food 5service 5ambience 5

Good food and excellent service plus junior options for people with smaller appetites

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CW
1 review
Dined on 29 April 2019
Overall 4food 5service 4ambience 3

Zaks provided quality burgers for me and my girlfriend when we visited; the Hogfather proudly sits in the top five items of food ever to sail toward my stomach. The seating and overall feel of the inside of the restaurant was rather cramped but also very relaxed and well decorated to present an all-American diner feeling. Additionally, the music was suitable for an eating environment and was matching of the style of restaurant. My only issue with this was the noise level of the music and surrounding eaters because of close proximity to each-other making speech and clanging of cutlery obviously to every person in the room. I would definitely dine in Zaks again and enjoy yet another Hogfather

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SE
London
33 reviews
Dined on 25 April 2019
Overall 4food 3service 4ambience 3

Great fun birthday meal 👍👍👍

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SC
1 review
Dined on 22 April 2019
Overall 4food 4service 5ambience 2

Overall great food, huge portions (not ideal if you like dessert and don't like wasting food!), and amazing staff. First order wasn't quite right (mostly due to a member of our party not articulating what they wanted clearly) but sorted it very quickly with no fuss or drama.
It is very noisy though as the room reverberates the sounds around - i struggled due to hearing issues but it would be great for 'normal' people! Overall a good meal out!

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OT
Norfolk
1 review
Dined on 22 April 2019
Overall 5food 5service 5ambience 5

Never a complaint here, food is excellent, always served with a smile, great staff always up for a laugh.

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OT
Norfolk
1 review
Dined on 19 April 2019
Overall 5food 5service 5ambience 5

Great service and food as always

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SE
London
33 reviews
Dined on 18 April 2019
Overall 4food 3service 4ambience 3

Great fun evening with good food and service

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TY
1 review
Dined on 17 April 2019
Overall 3food 3service 5ambience 4

Took the two young kids for a spur of the moment meal here as we live local and had never been.

Great staff, really helpful. Noisy (but that's good with kids!)

Food was good for the type of restaurant this is. Only thing I thought was the kids menu just needed a couple of more simple options on it for smaller ones but that's just an opinion

Would come here again - cost around 40quid for the 4 of us (though we actually had 3 meals and our little 2 year old shared from the rest).

If there are vouchers available definitely would come.

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SE
London
33 reviews
Dined on 15 April 2019
Overall 4food 3service 5ambience 4

Great fun as always

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RB
Norfolk
1 review
Dined on 13 April 2019
Overall 5food 4service 5ambience 4

Always a great atmosphere, very pleasant staff and always to help. Have been eating in Zaks since the 70s

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KB
Norfolk
1 review
Dined on 13 April 2019
Overall 5food 5service 5ambience 5

We love Zak's always have, great food great drink, always plenty to eat and staff always friendly.

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PF
Norfolk
1 review
Dined on 13 April 2019
Overall 5food 5service 5ambience 5

Amazing choice, excellent food and good value!! Brilliant vegetarian options! Amazing waitress (Alison) 😉

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MW
Norfolk
1 review
Dined on 13 April 2019
Overall 5food 4service 5ambience 4

Very friendly staff . The food was very nice . love going there with my Grandchildren . The only place I will eat a burger . They are just so nice and tasty . Lots to choose from .

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SB
Norfolk
2 reviews
Dined on 9 April 2019
Overall 5food 5service 5ambience 5

Sons 9th birthdays

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NE
New York Area
1 review
Dined on 9 April 2019
Overall 2food 1service 3ambience 1

Harvey Platt would turn in his grave. The only positive was our waitress. Dried out burger, under cooked fries, salad ingredients appeared to have been cut up by a child, thick slices of cucumber, pepper and onion. The restaurant is shabby, not very clean , dated and as for the toilets.... . This used to be a nice place to eat but no longer I certainly could not recommend this restaurant. Shame, get your act together give the place an overhaul, look at the kitchen and make this a place people want to visit to eat.

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MB
Norfolk
2 reviews
Dined on 6 April 2019
Overall 3food 3service 3ambience 4

We did have a really nice evening but the nachos were cold and I like to have them warm my son asked for an egg with his steak and it didn't arrive.

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DA
Cornwall
1 review
Dined on 6 April 2019
Overall 4food 2service 5ambience 5

Enjoyable meal for everyone! Had to wait a while for the main meal but was super busy so only to be expected on a Saturday night. Service good & overall a good night out :)

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A
Norfolk
1 review
Dined on 6 April 2019
Overall 5food 5service 5ambience 5

Had a lovely meal Saturday. Staff were very friendly and attentive would definitely recommend it to my friends.

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AR
Norfolk
1 review
Dined on 6 April 2019
Overall 4food 4service 4ambience 4

Everything was fine, staff, food , service
Thank you

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MW
Norfolk
2 reviews
Dined on 6 April 2019
Overall 1food 2service 3ambience 1

Having been regular customers at Poringland for over 10 years we were very disappointed at the image and feel of Mousehold so much so that we did not order and moved on !!!

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CB
New York Area
1 review
Dined on 4 April 2019
Overall 2food 1service 3ambience 2

The staff were very good, the place itself is very tired and old. But the biggest problem is the quality of the food. The burgers were all over cooked and like cardboard, the chilli dog, the frankfurters have changed and were very cheap and I couldn't eat it all, and was up most of the night feeling sick and running to the loo. Zacs used to be a firm family favourite, but I would not return, the prices have risen, portions have reduced and the quality has dropped through the floor.

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CB
Norfolk
1 review
Dined on 4 April 2019
Overall 5food 5service 5ambience 5

Love this place service is good and fast
Staff pleasant and always tend to our needs

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DC
Norfolk
1 review
Dined on 2 April 2019
Overall 3food 3service 4ambience 4

Service great but burger patties rather bland and needed more seasoning. Couldn't taste chargrill which was disappointing. Tables although clean, felt a bit sticky? Overall though, good experience.

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KW
Norfolk
2 reviews
Dined on 30 March 2019
Overall 5food 5service 5ambience 5

Best zaks to go too. Service is good, food was amazing :)

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