Zaks - Mousehold

4.8
1156 reviews
£25 and under
American
In 1976 local musician and entrepreneur Harvey Platt had the idea to bring a slice of America to Norwich after working for and with the American war machine in South East Asia and a later visit to San Francisco to meeting up with former musician buddies.
Harvey had the opportunity to purchase an old café caravan situated on Castle Meadow Norwich next to the old cattle market.
Zaks opened in May 1976 serving the now famous chargrilled burgers in the “Original Zaks Caravan” wrapped in tin foil and cooked fresh to order in the American tradition.
If it is an authentic American dining experience you are looking for then Zaks is your kind of place. Burger, ribs and chicken are standards on our menu. Add to this succulent steaks, amazing desserts and a huge selection of authentic drinks (including shakes).
We can't wait to welcome you

Safety precautions

Cleaning & Sanitising
  • Surfaces sanitised between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitised menu provided
  • Sanitiser or wipes provided for customers
  • Contactless payment available
Physical distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective equipment
  • Waiting staff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
What 1156 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.8based on recent ratings
4.8
food
4.8
service
4.6
ambience
4.7
value
Noise · Moderate
98% of people would recommend it to a friend
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B
Burgers
Norfolk
3 reviews
Dined a day ago
Overall4food4service4ambience3

Very nice food and alcohol. Minty breezes Adult shakes were especially good. Great portion sizes. Well spaced tables and staff wearing masks so felt covid safe.

JW
JanW
Norfolk
1 review
Dined 2 days ago
Overall3food2service4ambience3

Sadly, not as good as usual. The zaka spuds were Burnt!! We had waited ages, so did not ask for replacement, as goodness knows how long that would have taken. Not the servers fault. Not in a hurry for return visit. Sorry!!

SL
SallyL
Norfolk
1 review
Dined 4 days ago
Overall5food4service5ambience4

Great place for a family meal. Plenty of choice for all.

Zaks - Mousehold
Responded 2 days ago

Thank you so much so glad you enjoyed! 😊

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J
Jessicak
Norfolk
1 review
Dined 4 days ago
Overall5food5service5ambience5

Food came out very fast, food was amazing, staff were lovely, great experience. Was a shame to see it very quiet though!

Zaks - Mousehold
Responded 3 days ago

Thanks Jessica so glad you enjoyed your meal 😊

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MH
MichaelH
Norfolk
1 review
Dined 6 days ago
Overall4food4service5ambience4

Super friendly and helpful staff, and decent food with a lot of choice on the children's menu.

Zaks - Mousehold
Responded 4 days ago

Thank you 😊

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G
Graham
Norfolk
3 reviews
Dined on 17 July 2021
Overall5food4service5ambience5

Ad always zaks comes good. Great food and friendly staff

Zaks - Mousehold
Responded 4 days ago

Thanks Graham great to hear! 😊

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DP
DebbieP
1 review
Dined on 17 July 2021
Overall5food5service5ambience5

We had a lovely meal staff were amazing. Thank you everyone

Zaks - Mousehold
Responded 4 days ago

Thanks you so much so glad you enjoyed! 😊

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IS
IliyanaS
1 review
Dined on 17 July 2021
Overall5food5service5ambience5

Great staff.Great food.Great service.I will recommend for all my friends.

Zaks - Mousehold
Responded 4 days ago

Thank you so much!! 😍

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LS
LyndaS
Norfolk
4 reviews
Dined on 15 July 2021
Overall5food5service5ambience5

Very GF friendly and lovely food. Staff very helpful and nothing was too much trouble

Zaks - Mousehold
Responded 4 days ago

Thank you so much Lynda so glad you enjoyed your meal 😊

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PS
PaulS
Norfolk
1 review
Dined on 15 July 2021
Overall4food5service4ambience5

Best steak I've had in years, had some average meals there in the past but was really impressed this time, music also been changed so its not just 1950s and 60s anymore but a bit more varied . Really good evening

Zaks - Mousehold
Responded 4 days ago

Thank you so much Paul so great to hear you enjoyed your steak we will pass this on to the kitchen who will be delighted to hear 😍

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LB
LaurenB
Norfolk
1 review
Dined on 14 July 2021
Overall5food5service5ambience5

Friendly staff, great food, good price, good music - all round great place to eat out

Zaks - Mousehold
Responded on 15 July 2021

Thank you so much! 😍

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NP
NunoP
1 review
Dined on 14 July 2021
Overall5food5service5ambience5

Absolutely amazing,food amazing,staff are nice and the restaurant is super.

Zaks - Mousehold
Responded 4 days ago

Amazing thank you so much!! So glad you enjoyed 😍

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CM
ChloeM
Norfolk
1 review
Dined on 14 July 2021
Overall5food5service5ambience5

Our favourite place to eat, the food is exceptional, I’ve been going 13 years and I’ve never had a bad meal. The staff are lovely, nothing is too much trouble and the music and setting just add to the amazing experience we have there.

Zaks - Mousehold
Responded on 15 July 2021

Thank you so much Chloe! So great to hear 😍

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MR
MelissaR
1 review
Dined on 13 July 2021
Overall5food5service5ambience5

Zak’s mousehold , amazing customer service.
I was struggling because it was busy and a small space ( I have anxiety in crowded places) we asked for a takeaway menus and then discussed about sitting outside,
The 2 front of house members were very helpful and were very kind with me.
I would 100% recommend to a friend and will definitely be returning again.

Zaks - Mousehold
Responded on 15 July 2021

Thank you so much Melissa so pleased you enjoyed your meal 😊

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L
Lorraine
1 review
Dined on 13 July 2021
Overall5food5service5ambience5

Great service, great food, great place. Would 100% recommend. Just make sure you leave enough time to get parked - we went on a lunchtime midweek and it was still a popular place. Brilliant, though.

Zaks - Mousehold
Responded on 15 July 2021

Thank you so much!! 😍

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SF
SarahF
Norfolk
1 review
Dined on 12 July 2021
Overall3food3service4ambience4

Food was ok but not amazing, flavours were lacking, burgers were big but lacking flavour - but the staff were fab as always!

Zaks - Mousehold
Responded on 14 July 2021

Thanks Sarah, sorry you were disappointed with your burger lacking flavour, perhaps try one with a different topping next time 😊 Glad the staff were fab!

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C
Craig
1 review
Dined on 12 July 2021
Overall2food3service4ambience3

Wedges were burnt
Burgers over cooked
Forgot Mac and cheese
Over charged on a drink deal

Zaks - Mousehold
Responded on 14 July 2021

Really sorry to hear this Craig we are gutted ☹ we will be picking this up with the team and we've sent you a message.

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RN
RichardN
Essex
1 review
Dined on 12 July 2021
Overall5food5service5ambience5

Great food, great service, great atmosphere. New veggie options are awesome too. Always a good night out!

Zaks - Mousehold
Responded on 14 July 2021

Thank you so much Richard! So glad you enjoyed 😊

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PS
PaulS
Norfolk
2 reviews
Dined on 12 July 2021
Overall5food5service5ambience5

If ever in doubt on where it Eat Zak’s is our good food go to place. Highly recommended 10/10.

Zaks - Mousehold
Responded on 14 July 2021

Thank you so much Paul! So great to hear so glad you enjoy 😍

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AM
AnnM
1 review
Dined on 12 July 2021
Overall5food5service5ambience5

Really lovely food and they accommodated my dairy intolerance and allowed me to add vegan cheese to a normal burger. Definitely worth a visit or 5!

Zaks - Mousehold
Responded on 14 July 2021

Thanks so much!! So glad you enjoyed your meal 😍

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n
ness
1 review
Dined on 11 July 2021
Overall4food3service3ambience3

The choice for vegetarians is great which my daughter loved.
The burgers are a bit better than before but I found mine was a bit dry and not as juicy as I would have liked, no choice to how it was cooked and service not as friendly as before.
Portion sizes ok.
Overall ok, bit expensive for what it was.
Probably would not go back as I have found a better burger place with nice juicy burgers.

OT
OpenTable Diner
Norfolk
1 review
Dined on 11 July 2021
Overall5food5service5ambience5

Really happy with everything. Covid safe, food great..company was a bit miserable but that's not Zaks fault lol

Zaks - Mousehold
Responded on 12 July 2021

Lol glad you enjoyed your meal! Thank you 😊

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PH
PaulH
Norfolk
2 reviews
Dined on 11 July 2021
Overall5food5service5ambience5

Great service and excellent food..................

Zaks - Mousehold
Responded on 14 July 2021

Amazing thanks Paul 😊

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EP
ElaynaP
1 review
Dined on 11 July 2021
Overall5food5service5ambience5

Me and my best friend had an awesome all-round experience at Zak’s! Fantastic food, atmosphere and service was top quality! The staff are all so friendly and accommodating.
Will be returning again very soon just for those frickles (deep fried pickles) :-)

Zaks - Mousehold
Responded on 14 July 2021

Thank you so much Elayna so glad you enjoyed! Great choice on the frickles!! 😍

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SS
SuzanneS
Norfolk
1 review
Dined on 11 July 2021
Overall1food1service5ambience2

No, I ordered Nachos, in my mind a very simple meal to get right. The quality was very poor, and almost inedible. The weird, fake, orange ‘cheese sauce’ to me, was unrecognisable as remotely connected to cheese. We have so many good places to eat in Norwich offering fresh ingredients, cooked on the premises at a fair price that I definitely will not be coming again. When I eat out I don’t expect to be served food that I could cook better myself. I’ve had Nachos many times before but NEVER as sickly as yours. I presume you didn’t make the supposed ‘cheese’ sauce yourself? And you offered a paltry amount of guacamole and salsa, which I guess you didn’t make either.

JS
JennyS
Norfolk
2 reviews
Dined on 10 July 2021
Overall4food4service5ambience3

A lovely meal, went quite early so not too busy, service was excellent. Food good. Reasonable price.

Zaks - Mousehold
Responded on 14 July 2021

Thanks Jenny 😊 Glad you enjoyed!

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c
clareb
Norfolk
1 review
Dined on 10 July 2021
Overall5food5service5ambience5

I asked when I booked for a quiet table in a corner if possible as my son is autistic.
On arrival downstairs the noise was too loud for my son to deal with, we were promptly taken to our table upstairs where the music was quieter and we were shown to our own booth in the corner. I am so grateful for that a sit made our experience really enjoyable rather than stressful. So thank you so much. We had a lovely time…Clare and Alfie

Zaks - Mousehold
Responded on 12 July 2021

Thank you so much we are so pleased you enjoyed your family meal out 😊

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NP
NicolaP
Norfolk
1 review
Dined on 10 July 2021
Overall5food5service5ambience5

Great food and great service.
Good choice of vegan options.

Zaks - Mousehold
Responded on 12 July 2021

Thank you so much Nicola! 😍

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BP
BernardP
London
1 review
Dined on 9 July 2021
Overall4food4service4ambience4

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OT
OpenTable Diner
1 review
Dined on 8 July 2021
Overall5food5service5ambience5

Myself & an old friend of 45years used to use the Zaks caravan on our way back from motorcycle meetings. The burger came wrapped up in tin foil & we ate them by our bikes. The Zaks Restaurant we use simulate the burger being wrapped up in foil so to us its a trip down memory lane with the exception that we are sitting inside at a table upstairs & have a commanding view of the beautiful landscape & all the extras that come with sitting at a table. Eg music of the era we are trying to recreate, condiments, side orders, knife & fork, glass of beer & a roof to keep the rain off the burger!! Lol..We try to eat at this restaurant at least once a month & the standard of the burgers never lets us down. I would highly recommend this establishment to anyone wanting to transport themselves back to the 70s..

Zaks - Mousehold
Responded on 12 July 2021

Thank you so much for your lovely words we are so pleased you still enjoy a Zaks burger wrapped in foil! So great to hear thank you so much 😍

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CF
CandyF
1 review
Dined on 7 July 2021
Overall5food5service5ambience5

Lovely meal great food and lovely service waitress was very friendly and couldnt do enough thank you

Zaks - Mousehold
Responded on 8 July 2021

Thank you so much! So glad you enjoyed 😊

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MG
MotoGP
Norfolk
1 review
Dined on 7 July 2021
Overall5food5service5ambience5

Very good service, quality food and decent size portions unlike a lot of places. You actually get a full plate lovely burgers with fries and not half a dozen french fries in a minuscule tin bucket!
Definitely recommend Zak’s at Mousehold

Zaks - Mousehold
Responded on 8 July 2021

Amazing thank you so much so glad you enjoyed! 😍

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RM
RianneM
Norfolk
1 review
Dined on 7 July 2021
Overall5food5service5ambience5

Fantastic meal, food was great and service was first class.

Zaks - Mousehold
Responded on 12 July 2021

Amazing thank you so much! 😊

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s
saraknorwich
Norfolk
4 reviews
Dined on 6 July 2021
Overall4food3service5ambience5

Great to be back in a restaurant and able to meet up with friends again. The service here was outstanding, the restaurant had a lovely atmosphere. Will definitely be back.

Zaks - Mousehold
Responded on 8 July 2021

Thank you so much so glad you enjoyed your visit 😍

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MT
MissT
Norfolk
2 reviews
Dined on 6 July 2021
Overall4food4service5ambience4

Friendly staff and delicious food. I would visit again.

Zaks - Mousehold
Responded on 8 July 2021

Thank you so much!! 😊

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OT
OpenTable Diner
Norfolk
1 review
Dined on 6 July 2021
Overall5food5service5ambience5

Great food snd service. Never dissapoints.

Zaks - Mousehold
Responded on 8 July 2021

Thank you so much! 😍

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B
Beverly
Norfolk
5 reviews
Dined on 5 July 2021
Overall3food4service4ambience2

Food was great -,but was freezing in the restaurant with the ceiling fans going full pent and door wide open

Zaks - Mousehold
Responded on 7 July 2021

Thanks Beverly, really glad to hear you enjoyed the food, sorry about the door being open current guidelines means we have to keep the restaurant well ventilated with doors and windows open where possible, hopefully in the next few weeks this guidance may change 😊

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KJ
KimJ
Norfolk
2 reviews
Dined on 5 July 2021
Overall5food5service5ambience5

Excellent meal as always! Enjoyed the new tater tots as well.

Zaks - Mousehold
Responded on 7 July 2021

Thanks Kim glad you enjoyed 😊

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T
vipTinkerbell
Norfolk
3 reviews
Dined on 4 July 2021
Overall5food5service5ambience5

Always delicious burgers, beer and great atmosphere 👍🍔🍺

Zaks - Mousehold
Responded on 7 July 2021

Thank you so much! 😍

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PC
PamelaC
Norfolk
1 review