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Zaks - Poringland, Norwich, Norfolk

Zaks - Poringland

4.5
4.5
1709 Reviews
£25 and under
American
In 1976 local musician and entrepreneur Harvey Platt had the idea to bring a slice of America to Norwich after working for and with the American war machine in South East Asia and a later visit to San Francisco to meeting up with former musician buddies.
Harvey had the opportunity to purchase an old café caravan situated on Castle Meadow Norwich next to the old cattle market.
Zaks opened in May 1976 serving the now famous chargrilled burgers in the “Original Zaks Caravan” wrapped in tin foil and cooked fresh to order in the American tradition.
If it is an authentic American dining experience you are looking for then Zaks is your kind of place. Burger, ribs and chicken are standards on our menu. Add to this succulent steaks, amazing desserts and a huge selection of authentic drinks (including shakes).

We can't wait to welcome you!!!

Make a booking

2 people

19:00


Booked 26 times today

Additional information

  • Dining style

    Casual Dining

  • Cuisines

    American

  • Hours of Operation

    Mon–Thu, Sun 12:00–21:30 Fri, Sat 12:00–22:00

  • Phone number

    01508 492420

  • Payment Options

    AMEX, MasterCard, Visa

  • Dress Code

    Casual Dress

  • Area

    Norwich

  • Parking Details

    Private Lot

  • Additional

    Beer, Beer Garden, Cocktails, Full Bar, Gluten-free Options, Outdoor Smoking Area, Patio/Outdoor Dining, Takeaway, Wheelchair Access, Wine

Popular dishes

What 1,709 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.5
4.5 based on recent ratings
  • 4.6Food
  • 4.6Service
  • 4.4Ambience
  • 4.4Value

NoiseEnergetic

Loved For

  • Norfolk/Suffolk

    Child Friendly

  • Norfolk/Suffolk

    Group Bookings

  • Norfolk/Suffolk

    Most Booked

  • Norwich

    Best Value

  • Norwich

    Group Bookings

  • Norwich

    Most Booked

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Filters

  1. R

    Ruth

    London

    2 reviews

    2.0

    2 reviews

    Dined 3 days ago

    overall2food2service1ambience1
    Waitress could not careless, Slow then went to her lunch. We had to chase up our plates to be take and order sweet. That young lady was far better.. My meal came with chips instead of jacket potato. Not the best experience.
  2. CP

    ChrissyP

    1 review

    5.0

    1 review

    Dined 4 days ago

    overall5food5service5ambience5
    Atmosphere was very relaxing, food outstanding and very attentive service.

    Zaks - PoringlandResponded 2 days agoThanks Chrissy for your awesome comments ❤️

  3. OT

    OpenTable Diner

    Norfolk

    5 reviews

    2.0

    5 reviews

    Dined 4 days ago

    overall2food4service2ambience1
    My Birthday meal ruined. The food was excellent as usual but the cleanliness and staff let down the restaurant immensely. As we arrived to our table, it was rather dirty and the floor wasn’t clean. There was crumbs still on the table from the previous diners. We cleaned the table ourselves, however this isn’t very good as I’m immunosuppressed as can pick up any illnesses. My brother has special needs (Aspergers) and because of this doesn’t like loud spaces so we requested a table in the quieter side of the restaurant. Just before our food was served a obnoxiously noisy family came into the restaurant and were seated next to us. This instantly started to freak out my brother - making him feel unsafe, anxious and scared. We repeatedly asked them to be quiet but they got louder and louder. Children climbing and jumping on tables & chairs, screaming blue murder, running around the room. You can tell we weren’t the only ones feeling uncomfortable, another couple sat in the same section were also asking them to be quiet. You couldn’t have a conversation to the person next to you. Whilst eating, my father was trying to have a conversation with his elderly mother and obviously had to shout because she is hard of hearing and because of the noisy neighbours. The lady on the noisy table started to make threats to my dad because she overheard our conversation and became paranoid, thinking we were talking about her. We weren’t. As we are eating the waitress came to our table and Asked how our meal was, we expressed we were unhappy about the anti-social behaviour and asked if she could do anything about it, she didn’t. As soon as we finished eating we walked to the front of the restaurant, paid the bill and left. It wasn’t worth spending £120+ on a meal in a zoo when we wanted to be in a restaurant. I was devastated and left crying.
  4. BM

    BarryM

    Norfolk

    1 review

    5.0

    1 review

    Dined 5 days ago

    overall5food5service5ambience4
    Food excellent as usual, staff very helpful and friendly.

    Zaks - PoringlandResponded 2 days agoThanks Barry 😊

  5. JK

    JennyK

    Norfolk

    6 reviews

    5.0

    6 reviews

    Dined 5 days ago

    overall5food5service5ambience5
    Visited for my sons 13th birthday and as usual it didn’t disappoint! Staff were friendly and approachable, and even remembered my allergies! My son is autistic so is quite particular with his food and very shy, but our waitress was patient and helpful which means so much. Our food was delicious, and my son said it was the perfect end to his birthday, so thank you once again for exceeding our expectations!

    Zaks - PoringlandResponded 2 days agoHappy Birthday and thank you for your amazing review ❤️

  6. OT

    OpenTable Diner

    Norfolk

    1 review

    3.0

    1 review

    Dined 6 days ago

    overall3food5service1ambience5
    We got sat at our table and was left sitting there for 20 minutes before we even had someone come and take our drinks order which is not acceptable at all and my burger was meant to medium and it came out well done which I wasn’t happy about either we have eaten here many times and the last couple we have had a couple of problems there but normally it is excellent

    Zaks - PoringlandResponded 2 days ago👋Thanks for taking the time to review us, we will pass this on to the team and as you know this is not the norm so I am sure the team will be gutted. I guarantee this will be back to your usual experience next time you visit 👍

  7. CS

    CarolineS

    1 review

    5.0

    1 review

    Dined on 19 June 2022

    overall5food4service5ambience4
    Service and food was very good, except for the side order of pulled pork my daughter ordered. Tasted watery and none of us could eat it. However we enjoyed everything else and will definitely visit again.

    Zaks - PoringlandResponded 7 days agoThank you for your review Caroline and sorry to hear about the pulled pork we will feed this back to the kitchen, glad you enjoyed everything else, hope to see you again soon 😊

  8. d

    dennyb33

    Norfolk

    20 reviews

    4.0

    20 reviews

    Dined on 19 June 2022

    overall4food4service4ambience4
    Great choice of food. Cooked well and quickly. Drinks expensive though

    Zaks - PoringlandResponded 7 days agoGlad to hear you enjoyed the food thank you so much 😊

  9. U

    Unkow

    1 review

    1.0

    1 review

    Dined on 19 June 2022

    overall1food1service1ambience1
    By far Gone downhill, food was awful to be honest. Burgers dry ,, burger buns even dryer.

    Zaks - PoringlandResponded 7 days agoReally gutted to read this, would you be able to DM us your contact details so we can get some further information? Many thanks

  10. SG

    SarahG

    1 review

    4.0

    1 review

    Dined on 18 June 2022

    overall4food4service3ambience4
    Everything was ok, if offered we would of ordered more drinks , staff didn’t check if everything was ok with our meal and had to keep calling them over . Apart from that it was good.

    Zaks - PoringlandResponded on 20 June 2022Thank you for your feedback, really appreciate this. We do have a lot of new team members at the moment and it's feedback like this that will help them improve so thank you.

  11. j

    joannec

    Norfolk

    1 review

    4.0

    1 review

    Dined on 17 June 2022

    overall4food4service4ambience4
    Served by a lady called Lyn she was very friendly and nothing too much trouble

    Zaks - PoringlandResponded on 20 June 2022So great to hear thank you so much! 😍

  12. FM

    FellyM

    1 review

    4.0

    1 review

    Dined on 17 June 2022

    overall4food4service4ambience4
    Lovely food lovely service. Maybe some upgrade with a burger a brioche bun 😊

    Zaks - PoringlandResponded on 20 June 2022Thanks for your feedback glad you enjoyed the food and service 😊

  13. AS

    AmyS

    Norfolk

    1 review

    5.0

    1 review

    Dined on 16 June 2022

    overall5food5service5ambience5
    Second time of visiting and the food was lovely and the service was friendly. Didn't have to wait long for food.

    Zaks - PoringlandResponded on 20 June 2022Thank you so much Amy so glad you enjoyed 😍

  14. c

    carolyna

    1 review

    4.0

    1 review

    Dined on 16 June 2022

    overall4food4service4ambience3
    Very good food but unfortunately we were stuck in the middle of to screaming children which spoiled our evening out other than that it was good food and drink and staff were excellent thank you

    Zaks - PoringlandResponded on 20 June 2022Really sorry to hear this but glad you still enjoyed your food and the service

  15. ID

    IanD

    1 review

    5.0

    1 review

    Dined on 15 June 2022

    overall5food5service5ambience5
    Excellent range of food choices and what we had was all very tasty. Excellent service from a very attentive waitress,, nothing was too much for her.

    Zaks - PoringlandResponded 2 days agoHi Ian, Glad you enjoyed your visit with us 😊

  16. JH

    JulieH

    1 review

    5.0

    1 review

    Dined on 15 June 2022

    overall5food5service5ambience5
    Food arrived quickly and was very tasty. Excellent table service, highly recommend.

    Zaks - PoringlandResponded 2 days agoThanks Julie for your awesome recommendation 😁

  17. H

    Heather

    Norfolk

    1 review

    5.0

    1 review

    Dined on 15 June 2022

    overall5food5service5ambience5
    As always, food was stunning! Our go-to restaurant for any occasion.

    Zaks - PoringlandResponded on 20 June 2022So great to hear thank you so much! 😍

  18. AL

    AmyLou

    London

    2 reviews

    5.0

    2 reviews

    Dined on 14 June 2022

    overall5food4service5ambience4
    Good food with swift service. Our waitress was friendly and chatty and stopped me from leaving my sunglasses behind- thank you!!

    Zaks - PoringlandResponded on 20 June 2022Thank you so much!! 🤩

  19. l

    lulu

    1 review

    4.0

    1 review

    Dined on 13 June 2022

    overall4food4service5ambience4
    We had an excellent meal at Zacs while passing by on holiday. We are vegetarian and had loads of choice! The burgers we had (The PB and Vegfather) were delicious! The milkshakes we had were also very tasty. The staff were great too and very helpful and efficient in serving and answering any questions we had. Will definitely visit again if ever in the area.

    Zaks - PoringlandResponded on 20 June 2022Thank you so much!! So glad you enjoyed your visit! 😍

  20. GB

    GaryB

    Norfolk

    1 review

    5.0

    1 review

    Dined on 13 June 2022

    overall5food5service5ambience5
    Lovely .. really enjoyed our birthday meal for three..

    Zaks - PoringlandResponded on 14 June 2022Thank you so much so glad you enjoyed your birthday meal 🤩

  21. NB

    NatB

    1 review

    2.0

    1 review

    Dined on 11 June 2022

    overall2food4service1ambience1
    Extremely poor service. Very slow. No recognition that we were celebrating a birthday even tho they had been told. Food was nice but overall the lack of service / thought was very disappointing.

    Zaks - PoringlandResponded on 14 June 2022Really sorry to read this Nat we will send you a message to find out some further details.

  22. EW

    EstelleW

    Norfolk

    1 review

    5.0

    1 review

    Dined on 11 June 2022

    overall5food5service5ambience5
    My boyfriend & I were at the restaurant last night & the service was brilliant very attentive & lovely food Thanks again

    Zaks - PoringlandResponded on 14 June 2022Thank you so much Estelle so glad you enjoyed 😊

  23. C

    Carolb

    Norfolk

    1 review

    5.0

    1 review

    Dined on 11 June 2022

    overall5food5service5ambience5
    Excellent In all aspects Couldn't fault them at all Excellent food Fantastic staff Great value for money

    Zaks - PoringlandResponded on 14 June 2022Thank you so much Carol! Great to hear you enjoyed your visit! 🤩

  24. KE

    KateE

    Norfolk

    1 review

    5.0

    1 review

    Dined on 11 June 2022

    overall5food5service5ambience5
    Excellent meal for our daughters 11th bday. Made to feel very welcome, fast service and food delivery.

    Zaks - PoringlandResponded on 14 June 2022Thank you so much! So glad you enjoyed the birthday celebrations 🤩

  25. DR

    DebR

    Norfolk

    1 review

    5.0

    1 review

    Dined on 11 June 2022

    overall5food5service5ambience5
    All round brilliant, nothing was too much trouble

    Zaks - PoringlandResponded on 14 June 2022Amazing to hear thank you so much! 😍

  26. MS

    MandyS

    1 review

    5.0

    1 review

    Dined on 11 June 2022

    overall5food5service5ambience5
    First time there and it was lovely. Fantastic food service and prices. Will definitely go again.

    Zaks - PoringlandResponded on 14 June 2022Amazing to hear thank you so much! 😍

  27. NC

    NicolaC

    Dorset

    1 review

    5.0

    1 review

    Dined on 10 June 2022

    overall5food5service5ambience5
    A lovely meal with the family as always when we visit Zak’s. Family friendly tasty American food.

    Zaks - PoringlandResponded on 14 June 2022Thank you so much Nicola so glad you enjoyed! 😍

  28. DC

    DavidC

    Norfolk

    2 reviews

    5.0

    2 reviews

    Dined on 10 June 2022

    overall5food5service5ambience5
    As always a great meal with lovely friendly staff!!

    Zaks - PoringlandResponded on 14 June 2022Great to hear thank you so much! 😍

  29. S

    johnS

    Norfolk

    4 reviews

    5.0

    4 reviews

    Dined on 10 June 2022

    overall5food5service5ambience5
    A multi-birthday celebration for a large party. Zaks could not have been more helpful and understanding. The seating was great for our party of mixed ages; our server was just wonderful with nothing at all too much trouble..... As for the food, it's Zaks ...so nothing more to say other than we don't know how they manage to do what they do for the amount they charge. A Norfolk institution which just gets better and better and better.

    Zaks - PoringlandResponded on 14 June 2022Wow thank you so much for such a lovely review! So chuffed to read this thank you so much 😍

  30. AR

    AmyR

    1 review

    2.0

    1 review

    Dined on 9 June 2022

    overall2food3service2ambience2
    Considering we come here quite often yesterday has put us off. Staff member that dealt with us seemed like she didn't have a clue what she was doing. I had to get up and ask her for cutlery and then had to get up and ask her for some sauces as she didn't ask. The food was terrible, curly fries were raw, i asked for a medium cooked burger and got it well done and it just wasn't as tasty as normal - new chef maybe? Me and my partner were looking very disappointed. The only decent thing we had last night was the halloumi fries.

    Zaks - PoringlandResponded on 15 June 2022Thank you for taking the time to leave a review and sorry to hear of your visit, we will send you a DM.

  31. S

    Stefan

    Norfolk

    8 reviews

    vip
    4.0

    8 reviews

    Dined on 8 June 2022

    overall4food4service5ambience1
    Good waitress throughout. Food was nice, though didn’t enjoy the milkshake as much. Crowd of annoying young lads behind us kind of ruined the evening, but not Zaks’ fault

    Zaks - PoringlandResponded on 14 June 2022Thanks Stefan sorry if the milkshakes weren't for you but glad you did enjoy the food and service 😊

  32. GM

    GaryM

    Norfolk

    3 reviews

    4.0

    3 reviews

    Dined on 8 June 2022

    overall4food5service4ambience4
    Food was excellent as always!! Table not over pleased with. Could do with better choice of ale!!

    Zaks - PoringlandResponded on 9 June 2022Thank you for your feedback Gary, glad you enjoyed the food

  33. MM

    MichaelM

    Norfolk

    2 reviews

    5.0

    2 reviews

    Dined on 5 June 2022

    overall5food5service5ambience4
    Great food and service. Decor and toilets need a face-lift in places Well worth a visit and will definitely be back soon

    Zaks - PoringlandResponded on 9 June 2022Thanks for your feedback Michael, glad you enjoyed the food and service 😊

  34. SS

    SadieS

    Norfolk

    2 reviews

    5.0

    2 reviews

    Dined on 4 June 2022

    overall5food5service5ambience5
    Welcoming and friendly staff, delicious milkshakes, we all enjoyed our mains-chicken skewers, burgers, kids meal all good, and the coleslaw is the best in Norwich! Our favourite family place to eat

    Zaks - PoringlandResponded on 6 June 2022Thank you so much! So amazing to hear! 😍

  35. OC

    OhCarolina

    Norfolk

    3 reviews

    vip
    1.0

    3 reviews

    Dined on 4 June 2022

    overall1food1service1ambience1
    Food very poor, overcooked burger, dried up burger roll and chips like cardboard. Very disappointing Not a patch on the Mousehold Zaks

    Zaks - PoringlandResponded on 6 June 2022Sorry to read this is a 1* if you could perhaps let us know some further information that would be great so we can gain a further understanding. Thank you

  36. SJ

    SaraJ

    1 review

    4.0

    1 review

    Dined on 3 June 2022

    overall4food5service5ambience5
    We were a large table of 13. The food and drinks were ordered promptly and arrived in good time. The food was plentiful and cooked well. My only negative point was that we were VERY squashed and could hardly eat our meals, most people having to use their hands rather than knives and forks! Also having us in a Booth meant serving food and drink was impossible!

    Zaks - PoringlandResponded on 6 June 2022Thank you for your feedback, glad you enjoyed the food

  37. OT

    OpenTable Diner

    Norfolk

    1 review

    5.0

    1 review

    Dined on 3 June 2022

    overall5food5service5ambience5
    We visited here for my daughter’s birthday! She loves going to waterside so we thought we would try here, Service is 2nd to non and outstanding (Lynn M) I believe her name is. She put a candle in my daughters ice cream for a surprise 🎂 Friendly staff and really good food - Would definitely return x

    Zaks - PoringlandResponded on 6 June 2022Thank you so much so glad you enjoyed your meal! 😍

  38. KB

    KimB

    1 review

    3.0

    1 review

    Dined on 3 June 2022

    overall3food5service3ambience5
    Food really good and plenty of it but service was mediocre ie, had about 5 minute wait for the last plate and a side order to come out. Once delivered the fries were warm rather than hot meaning it had sat on the side before being brought to the table. The cutlery tin which was brought to our table was missing cutlery. I am not sure a manager was anywhere around but there seemed lots of staff. Despite what I thought was less than desirable service the food was great enough for me to recommend this restaurant

    Zaks - PoringlandResponded on 6 June 2022Thank you for taking the time to leave us some feedback Kim we will pass this onto the team, glad you did enjoy the food

  39. LG

    LorraineG

    Norfolk

    2 reviews

    5.0

    2 reviews

    Dined on 2 June 2022

    overall5food5service5ambience5
    Very good plateful!! All dietary requirements met- friendly staff and good service. Forgotten how good Zaks is!!

    Zaks - PoringlandResponded on 6 June 2022Thank you so much Lorraine so glad you enjoyed your meal! 🤩

  40. l

    louism

    Essex

    1 review

    3.0

    1 review

    Dined on 1 June 2022

    overall3food2service2ambience3
    Didn't receive what I ordered, didn't bother to ask as the food took so long to arrive I didn't want to wait another 30+ minutes for it. Staff were very slow with drinks also.

    Zaks - PoringlandResponded on 6 June 2022Really sorry to hear this, could you please let us know some details? Please do always raise any issues with your server they would've quickly resolved this for you

Safety precautions

  • Cleaning & sanitising

    • Surfaces sanitised between seatings
    • Digital, disposable or sanitised menu provided
    • Common areas deep-cleaned daily
    • Sanitiser or wipes provided for customers
    • Contactless payment available
  • Physical distancing

    • Limited number of seated diners
    • Distancing maintained in common areas
    • Extra space between tables
  • Protective equipment

    • Waiting staff wear masks
    • Diners must wear masks unless eating or drinking
  • Screening

    • Sick staff prohibited in the workplace

FAQs

Zaks - Poringland offers takeout which you can order by calling the restaurant at 01508 492420.

Zaks - Poringland is rated 4.5 stars by 1709 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a booking

2 people

19:00


Booked 26 times today
Google Map for Zaks - Poringland

119 The Street Norwich, Norfolk NR14 7RP

Additional information

  • Area

    Norwich

  • Hours of Operation

    Mon–Thu, Sun 12:00–21:30 Fri, Sat 12:00–22:00

  • Cuisines

    American

  • Dining style

    Casual Dining

  • Dress Code

    Casual Dress

  • Parking Details

    Private Lot

  • Payment Options

    AMEX, MasterCard, Visa

  • Additional

    Beer, Beer Garden, Cocktails, Full Bar, Gluten-free Options, Outdoor Smoking Area, Patio/Outdoor Dining, Takeaway, Wheelchair Access, Wine

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