Zaks - Poringland

4.7
1024 reviews
£25 and under
American
In 1976 local musician and entrepreneur Harvey Platt had the idea to bring a slice of America to Norwich after working for and with the American war machine in South East Asia and a later visit to San Francisco to meeting up with former musician buddies.
Harvey had the opportunity to purchase an old café caravan situated on Castle Meadow Norwich next to the old cattle market.
Zaks opened in May 1976 serving the now famous chargrilled burgers in the “Original Zaks Caravan” wrapped in tin foil and cooked fresh to order in the American tradition.
If it is an authentic American dining experience you are looking for then Zaks is your kind of place. Burger, ribs and chicken are standards on our menu. Add to this succulent steaks, amazing desserts and a huge selection of authentic drinks (including shakes).

We can't wait to welcome you!!!

Safety precautions

Cleaning & Sanitising
  • Surfaces sanitised between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitised menu provided
  • Sanitiser or wipes provided for customers
  • Contactless payment available
Physical distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective equipment
  • Waiting staff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
What 1024 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.7based on recent ratings
4.7
food
4.7
service
4.5
ambience
4.6
value
Noise · Moderate
96% of people would recommend it to a friend
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S
Stefan
Norfolk
3 reviews
Dined 17 hours ago
Overall5food5service5ambience5

Lovely food, and waitress was really nice.

Somehow had £18 on the love club card. That was a nice surprise.

P
Patty
Norfolk
2 reviews
Dined 2 days ago
Overall4food4service5ambience3

Great diner feel. Family friendly. Tasty food. Very friendly and accommodating staff.

EK
EmmaK
Norfolk
2 reviews
Dined 3 days ago
Overall5food5service5ambience4

Great service, friendly staff, decent burgers that will fill the hungest of people!

MC
MikeC
Norfolk
1 review
Dined 4 days ago
Overall5food5service5ambience5

Very well looked after from the time we arrived, sanitised hands reminded to check in on COVID-19 track and track and trace and taken to table. We had just sat down and the waitress came up and asked any drinks, they came quickly and then we ordered food and it was lovely. A nice place to eat, very comfortable and service and food was brilliant!

Zaks - Poringland
Responded 3 days ago

Thank you so much Mile so glad you enjoyed your visit! 😍

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LS
LauraS
Norfolk
2 reviews
Dined 4 days ago
Overall5food5service5ambience4

Visited Zak’s for my birthday treat with the hubby. Zak’s is our go-to for a cheeky date when the kids are at school.
Delicious food and superb service as always.

Zaks - Poringland
Responded 2 days ago

Happy Birthday Laura! So glad you enjoyed your meal 😍

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HJ
HJCra
Norfolk
1 review
Dined 6 days ago
Overall5food5service5ambience5

Great food and great service - what morrcould you ask for?!

Zaks - Poringland
Responded 5 days ago

Thank you so much!!! 😍

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JC
JuliaC
Norfolk
1 review
Dined 7 days ago
Overall5food5service5ambience3

Thank goodness the old Zak’s is back ,burgers cooked to perfection instead of being dry and rubbery and quite honestly inedible,will definitely be going back now it has become the Zak’s it should be,!

Zaks - Poringland
Responded 5 days ago

Wow thank you so much Julia that is so amazing to hear! 😍

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L
Ladyfromnorfolk
Norfolk
1 review
Dined 7 days ago
Overall4food4service4ambience4

Thank you. Pleasant friendly staff. Nice meal. Felt COVID secure

Zaks - Poringland
Responded 6 days ago

Thank you so much so glad you enjoyed your meals 😍

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A
Alisonp
Norfolk
2 reviews
Dined 7 days ago
Overall5food5service5ambience5

Always a good meal here. Waitresses are very knowledgeable and attentive

Zaks - Poringland
Responded 5 days ago

Thank you so much Alison! 😊

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MA
MARYM
Norfolk
1 review
Dined on 5 June 2021
Overall3food4service2ambience4

Not as good as last visit wrong drinks given a long wait to correct it. Food was overall good. But changed for sauce but not told it was extra til get bill. Found dust in the seating area so disappointed in that too

Zaks - Poringland
Responded 6 days ago

Really sorry to read this Mary will pick up with the team, as you know from pas experiences this is not our usual high standards, glad to hear you enjoyed your meals though 😊

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p
pauls
Norfolk
1 review
Dined on 5 June 2021
Overall5food5service5ambience5

Great food good price plenty to choose from we loved it there

Zaks - Poringland
Responded 6 days ago

Thanks so much Paul! So glad you enjoyed! 😍

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J
James
Norfolk
1 review
Dined on 5 June 2021
Overall4food4service4ambience5

This was our first visit to Zak’s Poringland and we will be returning. Friendly staff with good customer service.

Zaks - Poringland
Responded 6 days ago

Thanks so much James so glad you enjoyed your first visit to Zaks! 😍

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IS
IsobelS
Norfolk
1 review
Dined on 5 June 2021
Overall3food1service2ambience3

Unfortunately my pork ribs were not hot. When I complained the waitress kindly took the ribs away and fresh one were cooked. Whilst this was done, the remaining food on my plate was left on the table getting cold. I was served fresh ribs, which were still not piping hot, by this time my remaining food was quite cold. The ribs were very fatty too, so not the best. The waitress was charming and polite. The service was very fast , 6 of us ate and we were in and out in less than 1 1/2 hours. Sadly not the best dining experience.

Zaks - Poringland
Responded 6 days ago

Really sorry to hear this Isobel we will pick this up with the team, unsure which ribs you ordered the fat boy ribs are a short rib and are a little fatty so perhaps the baby back ribs may be a better option for you, thank you for your feedback 🙂

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AB
AdamB
Norfolk
1 review
Dined on 5 June 2021
Overall4food4service4ambience4

Upon arrival we were greeted by a very polite and friendly young man who showed us to to our table and give us our menus we promptly served our drinks and our food was served in good time by very polite and efficient waitress staff.

Zaks - Poringland
Responded 6 days ago

Thank you so much Adam so glad you enjoyed your meals 😍

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GS
GemmaS
Norfolk
1 review
Dined on 5 June 2021
Overall5food5service5ambience5

There isn’t an option for tip when paying by card. We didn’t have cash to leave.

Zaks - Poringland
Responded 6 days ago

Thanks Gemma glad you enjoyed your meal 😍

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JS
JayneS
1 review
Dined on 4 June 2021
Overall1food1service1ambience1

There’s definite room for improvement. Maybe more staff training is needed. Our experience was,
strawberry milkshake was served in a hot glass which melted the ice cream.
When food arrived it was cold, we were asked if we wanted sauces or anything else we ask for sauces and a Diet Coke.
Spoke to someone about the cold food and she took it away, on its return the meat had obviously been microwaved and was now hot however everything else was now stone cold.
We asked for sauces three more times and for the Diet Coke these eventually arrived just before we finished.
The young lady that eventually brought them to us was very apologetic and obviously spoke to the manager.
The manager came and spoke to us saying cold food etc was unacceptable and not what he expected. He also said he’d deduct the cost from our bill.
Hopefully there was just a sad series of mistakes made and things can improve.

Zaks - Poringland
Responded 6 days ago

Really sorry to read this Jayne I have spoken to the manager who confirmed he deducted the items from your bill and resolved with you, this is not our usual high standards and we have followed it up with the team. Hopefully you'll give us another go 🤞

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DG
DavidG
Norfolk
1 review
Dined on 4 June 2021
Overall3food3service4ambience2

Burgers not as jucy as we have had previously. Music volume too high making conversation difficult. Smell of cooking oil intrusive. Will go back one more time incase it was an off day.

Zaks - Poringland
Responded 6 days ago

Really sorry to read this David as you know from past experiences this is not our usual high standards so we will feed this back to the team, we are always more than happy to turn the music down all you have to do is ask 😊

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M
Michelle
Norfolk
2 reviews
Dined on 4 June 2021
Overall5food4service5ambience4

We have been to the Poringland Zak's many times and have always had good piping hot food. The staff are always friendly and nothing is too much trouble.
We will definitely be going back soon.

Zaks - Poringland
Responded 6 days ago

Thanks so much Michelle so glad you enjoyed! See you again soon 😍

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KM
KarenM
Norfolk
1 review
Dined on 4 June 2021
Overall4food4service4ambience4

Great burgers, wings and curly fries. End of half term treat!

Zaks - Poringland
Responded 6 days ago

Amazing thank you!! So glad you enjoyed! 😍

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OT
OpenTable Diner
Norfolk
1 review
Dined on 4 June 2021
Overall4food5service3ambience4

Service could of been quicker but all in all very nice

Zaks - Poringland
Responded 6 days ago

Sorry if there was a wait but glad you enjoyed your visit 😊

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FO
FamilyOf5
Norfolk
2 reviews
Dined on 3 June 2021
Overall5food5service5ambience4

Lovely family meal , staff were really attentive especially Poppy and Jake who made us feel really welcome. Food was great , and good value for money.

Zaks - Poringland
Responded 6 days ago

Thank you so much! So glad you enjoyed your family meal 😊

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LR
LizR
Norfolk
1 review
Dined on 2 June 2021
Overall5food4service5ambience5

We found Zacs to be a really good restaurant, we found a small fault with my food and they kindly took the price of my food off the bill, we hadn’t expected that but appreciated that they had.

Zaks - Poringland
Responded on 3 June 2021

Thanks so much Liz glad we were able to rectify the error for you, hope you enjoyed! 😊

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F
Frankee
1 review
Dined on 2 June 2021
Overall3food4service2ambience4

Good food, sat on a really bad table where everyone walks into the restaurant and was told they don’t do nhs discount (by a supervisor who’s name I won’t mention) anymore when they do and was refused to be given it even thou I have A nhs identity card and a blue light card.

Zaks - Poringland
Responded on 3 June 2021

Thanks for taking the time to leave us a review Frankee, really sorry but we unfortunately don't do NHS discount, we have a fantastic loyalty scheme which offers rewards and discounts that everyone can sign up for, if you'd like to join pop us a message and we can get you signed up 😊 We can always move you to another table too if we can so please do ask and the team will be more than happy to do this for you, glad you enjoyed your meals 😊

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SJ
SuzanneJ
Norfolk
2 reviews
Dined on 1 June 2021
Overall5food5service5ambience5

Was nice to be back and enjoy a meal with friends..

Zaks - Poringland
Responded on 2 June 2021

Thanks so much Suzanne! 😊

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d
dennyb33
Norfolk
12 reviews
Dined on 1 June 2021
Overall4food4service4ambience4

Great food, well spaced tables, due to these covid times. Great value.

Zaks - Poringland
Responded on 3 June 2021

Thank you so much! 😊

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A
Alison
London
5 reviews
Dined on 1 June 2021
Overall5food5service5ambience5

Our first family outing in quite some while to celebrate our grandsons 9th birthday. We had a lovely time. Thank you.

Zaks - Poringland
Responded on 2 June 2021

Thank you so much Alison so glad you enjoyed your family outing 😊

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S
Stefan
Norfolk
3 reviews
Dined on 31 May 2021
Overall5food4service5ambience5

Lovely as always and will be back again soon.

Waitress was really friendly.

Only criticism: Chocolate Fudge Brownie seemed a little dry and chewy, and a small bit of plastic wrapping has been left around it. Admittedly, I was a bit too full so didn’t enjoy desert as much as I could have.

Zaks - Poringland
Responded on 1 June 2021

Thanks Stefan! 😊

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L
Leanne
1 review
Dined on 31 May 2021
Overall5food5service5ambience5

Perfect food everytime, never lets me down. Lovely waiter.

Zaks - Poringland
Responded on 1 June 2021

Thank you so much Leanne! 😊

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E
Ellie
Norfolk
1 review
Dined on 31 May 2021
Overall5food5service5ambience5

Went there the first time since coming out of the third lockdown. Loved every minute. Was nice to go and do something ‘normal’ for a change. The food was lovely. Every mouthful was heaven. Masks were worn by all the staff and the tables were far enough apart to social distance. A stress free meal with only positive things to say. The only thing I will say is that is that the onion rings were a bit small but as for everything else we cannot fault it. Thanks for as lovely meal as usual.

Zaks - Poringland
Responded on 4 June 2021

Thanks so much Ellie so glad you enjoyed your first meal back out! 😍

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c
cozza
Berkshire
1 review
Dined on 31 May 2021
Overall5food5service5ambience5

Wonderful time
Great service great food!
Defo go there again

Zaks - Poringland
Responded on 2 June 2021

Amazing! Thank you so much! 😍

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r
rogerp
1 review
Dined on 31 May 2021
Overall5food5service5ambience5

All my party enjoyed the experience. Everyone felt the food was excellent, well presented cooked as requested. A big shout out for our server Poppy who went above and beyond normal waitressing, an excellent advert for professionalism and a credit to Zaks. Nothing was too much trouble particularly as we had a dairy intolerant member of our party. She even returned to us after taking our order to the kitchen to advise us that curly fries had trace of milk in the coating. Thanks Poppy for making our evening meal so fantastic .

Zaks - Poringland
Responded on 1 June 2021

Thank you so much for your lovely comments we're so pleased you enjoyed your meal out and Poppy will be delighted! 😍

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AS
AmberleyS
Norfolk
5 reviews
Dined on 31 May 2021
Overall5food5service5ambience5

Me and my partners first meal out since lockdown 3.0 began and we couldn’t have asked for a better meal. The food was incredible and we cannot wait to go back. The porky revenge nachos were amazing and I highly recommend them for a shared starter. The JD Tennessee burger is my favourite, the crispy onions taste lush.

Zaks - Poringland
Responded on 1 June 2021

Thanks so much Amberley so glad you enjoyed your first meal back out 😍

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B
Bryanj
Norfolk
3 reviews
Dined on 31 May 2021
Overall5food4service5ambience5

Was sp pleasant to be out with family on such a sunny afternoon, Zak’s is always a good place for a meal plenty of folk, locals and others doing the same

Zaks - Poringland
Responded on 2 June 2021

Thank you so much! So glad you enjoyed 😍

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DT
DavidT
1 review
Dined on 30 May 2021
Overall5food5service5ambience5

Great to sit indoors , covid safe, lovely food with great service all round 5 stars will be back soon .

Zaks - Poringland
Responded on 1 June 2021

Thanks so much David so great to hear! 😍

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TP
TrevorP
Norfolk
1 review
Dined on 29 May 2021
Overall5food5service5ambience5

Great service and food as always. Lovely place to go.

Zaks - Poringland
Responded on 31 May 2021

Thanks so much Trevor so great to hear! 😍

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CH
CarolH
Norfolk
1 review
Dined on 29 May 2021
Overall5food5service5ambience5

It was great to enjoy a lovely meal in the restaurant at Zak's Poringland again. Everything was very well organised and covid safe. Excellent service and delicious food. Its still as good as it always was. We have been having Zak burgers since the old days from the Caravan. Now introduced them to our 4 grandchildren. They all thought they were delicious. Empty plates proved how much they all loved the burgers. Thank you for making our evening so enjoyable.

Zaks - Poringland
Responded on 31 May 2021

Wow thank you so much Carol so lovely to hear and glad you all enjoyed 😍

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AW
AmandaW
Norfolk
2 reviews