Zaks - Poringland

4.6
1346 reviews
£25 and under
American
In 1976 local musician and entrepreneur Harvey Platt had the idea to bring a slice of America to Norwich after working for and with the American war machine in South East Asia and a later visit to San Francisco to meeting up with former musician buddies.
Harvey had the opportunity to purchase an old café caravan situated on Castle Meadow Norwich next to the old cattle market.
Zaks opened in May 1976 serving the now famous chargrilled burgers in the “Original Zaks Caravan” wrapped in tin foil and cooked fresh to order in the American tradition.
If it is an authentic American dining experience you are looking for then Zaks is your kind of place. Burger, ribs and chicken are standards on our menu. Add to this succulent steaks, amazing desserts and a huge selection of authentic drinks (including shakes).

We can't wait to welcome you!!!

Safety precautions

Cleaning & Sanitising
  • Surfaces sanitised between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitised menu provided
  • Sanitiser or wipes provided for customers
  • Contactless payment available
Physical distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective equipment
  • Waiting staff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
What 1346 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.6based on recent ratings
4.6
food
4.7
service
4.5
ambience
4.5
value
Noise · Moderate
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RT
RichardT
1 review
Dined 3 days ago
Overall5food5service5ambience5

Monday evening was very good time with quick service and hot food. Starters and mains very tasty and value for money. Would definitely revisit even though it was a 45 minute drive.

N
Neil
Norfolk
1 review
Dined 4 days ago
Overall5food5service5ambience5

The food was amazing and I left there with a full tummy.
The staff were friendly and very welcoming.
I can’t wait to go there again soon.

Zaks - Poringland
Responded 3 days ago

Thank you so much!! 😍

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HH
HarryH
1 review
Dined 4 days ago
Overall2food1service1ambience1

Chips cold and some where green and banana split the banana was brown and black on places staff where very grumpy and the atmosphere was very poor

Zaks - Poringland
Responded 3 days ago

Thank you for taking the time to leave us some feedback and really sorry to read this, this certainly should not have been the quality of food you should have received. We will be investigating this and have sent you a message, thanks

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p
pauls
Norfolk
2 reviews
Dined 6 days ago
Overall5food5service5ambience5

Great food good price we will be back thank you so very much

Zaks - Poringland
Responded 3 days ago

Amazing thank you so much! 😊

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SD
SusanD
1 review
Dined 7 days ago
Overall5food5service5ambience5

Very good service
Waitress good and friendly
Will go back again

Zaks - Poringland
Responded 3 days ago

Thank you so much! 😍

Report
KA
KevinA
Norfolk
1 review
Dined 7 days ago
Overall5food5service5ambience5

A great venue, friendly atmosphere and great food.

Zaks - Poringland
Responded 6 days ago

Thank you Kevin! 😊

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j
jasong
1 review
Dined on 1 December 2021
Overall4food4service4ambience4

Would highly recommend Zaks in poringland spacious, friendly staff and great food.

Zaks - Poringland
Responded 6 days ago

Thank you 😊

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KB
KimberleyB
Norfolk
2 reviews
Dined on 1 December 2021
Overall5food5service5ambience5

I always love going to Zak’s. Great food with friendly and efficient service. I left the restaurant happy and satisfied - can’t wait to return again.

Zaks - Poringland
Responded 3 days ago

Thank you so much Kimberley this is so great to hear! So glad you enjoyed 😍

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L
Liam
Norfolk
1 review
Dined on 30 November 2021
Overall5food5service5ambience5

Great meal great service and great staff cannot complain everyone enjoyed !

Zaks - Poringland
Responded 6 days ago

Great to hear thank you so much! 😍

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J
Jacky
Norfolk
1 review
Dined on 30 November 2021
Overall5food5service5ambience5

Never been to Poringland Zaks before. We had a really lovely evening with friends. Food was excellent as was the price. Will definitely be returning.

Zaks - Poringland
Responded 6 days ago

Thank you so much so glad you enjoyed! 😍

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D
Donkey
Norfolk
3 reviews
Dined on 29 November 2021
Overall5food5service5ambience5

Great food n great service!!!!
👍👍👍👍👍👍👍👍👍

Zaks - Poringland
Responded 6 days ago

Thank you so much!!! 😍

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EE
EmilyE
Norfolk
2 reviews
Dined on 29 November 2021
Overall4food5service5ambience3

Fantastic food and amazing staff the only thing that let this visit down was after requesting a quiet area for a meal for two we were seated in a very busy area with lots of tables of 6 or more people and it was EXTREMELY Loud you could not hold a conversation. We sat down ordered our drinks and meal straight away and left as soon as we could. We love Zaks but dont live near enough to visit more than 4/5 times a year so were a little disappointed with last night visit.

Zaks - Poringland
Responded 6 days ago

Thank you for your review Emily and glad you enjoyed your meals, if you're ever unhappy with where you are seated please inform your server straight away who can offer you alternative tables and move things around, this wouldn't have been a problem 🙂

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DA
vipDAEOH
Norfolk
2 reviews
Dined on 29 November 2021
Overall5food5service5ambience5

Delicious burgers, with an abundant choice of toppings, coleslaw is superb. We also appreciate the offer of additional relishes . The enormous ice cream sundae is a real treat and thoroughly enjoyed by everyone.

Zaks - Poringland
Responded 6 days ago

Amazing! Thank you so much 😍

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OT
OpenTable Diner
Norfolk
3 reviews
Dined on 29 November 2021
Overall5food5service5ambience5

We were all very impressed. Great service, warm surroundings, friendly staff, delicious food and great value.

Zaks - Poringland
Responded 6 days ago

Thank you so much! Glad you all enjoyed 😍

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E
Emma
Norfolk
3 reviews
Dined on 28 November 2021
Overall5food5service3ambience4

Very nice meal as always.
Nice decor never had a bad meal here.

Zaks - Poringland
Responded on 30 November 2021

Thank you so much Emma so great to hear 😍

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CT
CharlotteT
1 review
Dined on 28 November 2021
Overall5food5service5ambience5

We had a lovely family meal, the service (by Poppy) was excellent.

Zaks - Poringland
Responded on 30 November 2021

Thank you so much so glad you enjoyed! Poppy will be thrilled 😊

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IW
IanW
1 review
Dined on 27 November 2021
Overall4food5service3ambience3

Excellent range of food, something for everyone. Had to wait too long for main meal after starter cleared away, approx 25 minutes. Very family orientated Overall food was excellent, service good overall and staff looked happy which always helps

Zaks - Poringland
Responded on 29 November 2021

Glad you enjoyed Ian thank you 😊

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RG
RichardG
Norfolk
1 review
Dined on 26 November 2021
Overall5food5service4ambience4

Nice quick service. Food was good and tasty. The range of ice cream sweets were to die for!! Would certainly visit again

Zaks - Poringland
Responded on 29 November 2021

Thank you so much Richard! So glad you enjoyed 😍

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KW
KateW
Norfolk
1 review
Dined on 26 November 2021
Overall1food2service3ambience2

I used to love coming here for my girls birthday every year. But this time it was awful. The food wasn’t as good as usual to be. they messed our main meals and deserts up, so we were eating at different times or food would of gone cold or desert would of melted. two of the meals at £24 each where way over priced, most of the meat. on the plate was fat on both meal. For the price we paid I wouldn’t be visiting anytime in the near future.

Zaks - Poringland
Responded on 29 November 2021

Thank you for your feedback and really gutted to read this, as you know from your previous visits and our other reviews this is not the usual standards, we have sent you a message to gain some further details.

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GB
GrandadB
Norfolk
1 review
Dined on 26 November 2021
Overall5food5service5ambience5

Lunchtime booking and was quiet and relaxing; very attentive staff and lovely food.

Zaks - Poringland
Responded on 30 November 2021

Thank you glad you enjoyed 😊

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J
Joan
Norfolk
4 reviews
Dined on 25 November 2021
Overall5food5service5ambience5

Excellent food and service. Very friendly and welcoming staff. Thank you :)

Zaks - Poringland
Responded on 29 November 2021

Thank you so much so glad you enjoyed 😊

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SL
ScottL
Norfolk
1 review
Dined on 25 November 2021
Overall5food5service5ambience5

Great food and service, good price.
Definitely will be going back.

Zaks - Poringland
Responded on 29 November 2021

Amazing thank you so much! 😍

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MR
MR83
Norfolk
2 reviews
Dined on 25 November 2021
Overall5food5service5ambience5

Great customer service, great food, great looking restaurant. Noise level was louder but only cause children on other table but that can't be helped. Fantastic meal and place. Great staff. First time there and will definitely be back.

Zaks - Poringland
Responded on 29 November 2021

Thank you so much! So glad you enjoyed hope to see you again soon 😍

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TL
TracyL
1 review
Dined on 25 November 2021
Overall5food4service5ambience5

My jd burger was lovely, but I didn’t like my banana split as I thought ice cream didn’t taste great, but having said that my daughter finished it with no complaints,so maybe I’m fussy.

Zaks - Poringland
Responded on 29 November 2021

Thanks Tracy glad you enjoyed the JD! We use local ice cream which has always received great feedback 😊

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JW
JulieW
Norfolk
1 review
Dined on 24 November 2021
Overall5food4service5ambience3

We had a lovely meal and the 2-1 on burgers was brilliant. The waitress was excellent at her job and very helpful. Did not feel rushed and a had a very enjoyable evening. The only complaint was it was a little chilly where we sat.

Zaks - Poringland
Responded on 26 November 2021

Thank you so much so glad you enjoyed! 😍

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RW
RoxanneW
Norfolk
2 reviews
Dined on 22 November 2021
Overall5food5service5ambience5

Fantastic food as always, good service and great atmosphere on a busy Monday night. Never fails to deliver a great burger!

Zaks - Poringland
Responded on 23 November 2021

Amazing thank you so much! So glad you enjoyed 😊

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SD
SusanD
Norfolk
2 reviews
Dined on 22 November 2021
Overall5food5service5ambience5

Great meal great service staff very friendly and helpful x

Zaks - Poringland
Responded on 23 November 2021

Thank you! 😊

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CO
COLINB
Norfolk
2 reviews
Dined on 20 November 2021
Overall4food5service4ambience4

Excellent experience. Was very busy and staff coping well with the influx of people. Food was first class and will definitely revisit. Birthday party was present and was well presented bt staff.

Zaks - Poringland
Responded on 22 November 2021

Thank you for your awesome review 😍

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CH
CarlyH
Norfolk
1 review
Dined on 20 November 2021
Overall5food5service5ambience5

So helpful and amazing food, made my daughters birthday a great event

Zaks - Poringland
Responded on 22 November 2021

"HAPPY BIRTHDAY" to your daughter and thank you for choosing us for your celebration 🎉😍

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KN
KathrynN
Norfolk
2 reviews
Dined on 20 November 2021
Overall5food5service5ambience5

Good friendly service. Great food
Def recommend to all

Zaks - Poringland
Responded on 22 November 2021

Thanks for your recommendation ❤

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GW
GrahamW
1 review
Dined on 20 November 2021
Overall4food4service2ambience4

Got there 15 mins before and was told we were a bit early.there were empty tables.then at 7 oclock we were seated at 1 of the empty tables.came over and ordered drinks we eventually got these 20 mins later.and it was like that all night.very disappointed I have never had service that slow at Zacks in poringland.usually very good.not even very busy.

Zaks - Poringland
Responded on 22 November 2021

Hi Graham, Thank you for your feedback, we will share this with the team 👍

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B
Burgerboy
1 review
Dined on 20 November 2021
Overall4food5service4ambience4

Great food, love going to Zak’s 👍🏼 Music was a bit loud last night…

Zaks - Poringland
Responded on 22 November 2021

Hi Burgerboy glad you loved the food and on your booking you can always request a quieter table 😊

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CM
CliveM
1 review
Dined on 19 November 2021
Overall4food4service4ambience3

Great Gluten free options and great that the servers knew immediately about my allergy

Zaks - Poringland
Responded on 22 November 2021

Thanks for your great feedback, we will share this with the team 😍

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OT
OpenTable Diner
London
1 review
Dined on 19 November 2021
Overall3food2service4ambience3

All a little disappointing. Burgers were at best fine. A little expensive for what is essentially a extremely average burger

Zaks - Poringland
Responded on 22 November 2021

Hey, it would be great to get some more detailed feedback, if you could message us that would be great 👍

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FP
FrancesP
Norfolk
1 review
Dined on 17 November 2021
Overall4food4service4ambience4

Pleasant place to eat at lunch time. Lovely food at a reasonable price. Good attentive service.

Zaks - Poringland
Responded on 19 November 2021

Thank you so much! So glad you enjoyed 😊

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LL
LauraL
1 review