Zaks - Poringland

4.6
1420 reviews
£25 and under
American
In 1976 local musician and entrepreneur Harvey Platt had the idea to bring a slice of America to Norwich after working for and with the American war machine in South East Asia and a later visit to San Francisco to meeting up with former musician buddies.
Harvey had the opportunity to purchase an old café caravan situated on Castle Meadow Norwich next to the old cattle market.
Zaks opened in May 1976 serving the now famous chargrilled burgers in the “Original Zaks Caravan” wrapped in tin foil and cooked fresh to order in the American tradition.
If it is an authentic American dining experience you are looking for then Zaks is your kind of place. Burger, ribs and chicken are standards on our menu. Add to this succulent steaks, amazing desserts and a huge selection of authentic drinks (including shakes).

We can't wait to welcome you!!!

Safety precautions

Cleaning & Sanitising
  • Surfaces sanitised between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitised menu provided
  • Sanitiser or wipes provided for customers
  • Contactless payment available
Physical distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective equipment
  • Waiting staff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
What 1420 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.6based on recent ratings
4.6
food
4.7
service
4.5
ambience
4.5
value
Noise · Moderate
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JD
JackD
Norfolk
1 review
Dined a day ago
Overall5food5service5ambience5

Went along for wing wednesday and we definetly weren't disappointed. We were able to try different flavours and the staff were very good at checking in to see if we wanted more. Every wing was absolutely on point and I will definetly be returning. Highly recommend the hot sauce wings!

Zaks - Poringland
Responded 7 hours ago

Amazing thank you so much Jack glad you enjoyed Wing it Wednesday! 🤩

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s
sophiew
Norfolk
1 review
Dined 2 days ago
Overall5food5service5ambience5

Great American style diner. Does what it says well. Nice place to go for a pudding.

Zaks - Poringland
Responded 7 hours ago

Great to hear thank you so much 😍

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PC
PaulC
Norfolk
2 reviews
Dined 4 days ago
Overall5food5service4ambience5

Good food and reasonable value too, friendly helpful staff and a relaxing meal with family

Zaks - Poringland
Responded 7 hours ago

Thank you so much Paul so glad you enjoyed your family meal 😊

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P
Pudsey56
Norfolk
3 reviews
Dined 5 days ago
Overall5food5service5ambience4

Excellent customer service. Nice welcoming Staff. Great food, more of it (Sorry Mousehold, but way better than you). So much more room for Parties.

Zaks - Poringland
Responded 3 days ago

Thank you so much 😊

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ND
NorwayDave
Norfolk
7 reviews
Dined 5 days ago
Overall4food5service4ambience4

Good food, atmosphere and value. Only downside draught beer was expensive

Zaks - Poringland
Responded 3 days ago

Thank you 😊

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CP
ChelleaP
Norfolk
1 review
Dined 5 days ago
Overall5food5service5ambience5

Really attentive staff, food was delicious and came in a good time. It was a perfect evening and perfect venue for taking my niece and her fiancé out for dinner. 😊

Zaks - Poringland
Responded 3 days ago

Amazing thank you so much! 😍

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C
Chaz
Norfolk
2 reviews
Dined 5 days ago
Overall4food4service5ambience4

Visited here for my 30th Birthday last night. Our waitress Kelsey was friendly, chatty and very good at going through everything we ordered (there was 5 of us). Kelsey and another waitress were also willing and helpful with taking some group pictures of us which we appreciated! Unfortunately there was a bit of a mix up with one of the milkshakes as the peanut butter wasn't added, but this was rectified quickly with them giving us another milkshake for free which was a very kind gesture. Food itself was nice, the coleslaw was amazing, the only downside was the chicken fillet wasn't that hot. All in all good service & food.

Zaks - Poringland
Responded 3 days ago

Thank you for your review and glad you enjoyed your visit, if anything isn't up to standard then please do let your server know and they can rectify for you 😊

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L
Luke
Norfolk
1 review
Dined 6 days ago
Overall5food5service5ambience5

Greeted with friendly faces, taken to our seating which was out the way. very very friendly staff, i like to interact a lot and staff member was really talkative and friendly. Suggested a good drink. When the food came it smelt good, looked good and my god did it taste good. Overall i was so impressed. My favourite zaks of them all. Thank you!

Zaks - Poringland
Responded 3 days ago

Thank you so much Luke! So glad you enjoyed your visit so great to hear 🤩

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RW
RoxanneW
Norfolk
3 reviews
Dined on 13 January 2022
Overall5food5service5ambience5

Fantastic food as always, second time we’ve been served by the same waitress, and I don’t remember her name, but she is the friendliest, happiest most helpful server, just a delight!

Zaks - Poringland
Responded 3 days ago

Thank you so much Roxanne so glad you liked your server 😊

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OT
OpenTable Diner
Norfolk
1 review
Dined on 12 January 2022
Overall5food5service5ambience5

Fantastic as always love it here I hate to think amount of times I go in a month.

Zaks - Poringland
Responded 3 days ago

Thank you so much! See you again soon! 😍

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M
Messy
Norfolk
1 review
Dined on 12 January 2022
Overall5food4service5ambience4

Polite staff, excellent baby back ribs meat fell of the bone, crispy fries. Husband had JD burger although taste was nice burger was quite thin. Childs chicken crispies he said were very nice.

Zaks - Poringland
Responded 3 days ago

Thank you so much so glad you enjoyed 😍

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BC
BenC
Norfolk
1 review
Dined on 11 January 2022
Overall5food5service5ambience5

Visited for the first time in around five years and was impressed. If was far better than it used to be and I will now become a regular visitor

Zaks - Poringland
Responded 3 days ago

Wow thank you so much Ben what a compliment so glad you enjoyed!! 😍

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KB
KimberleyB
Norfolk
2 reviews
Dined on 10 January 2022
Overall5food5service5ambience5

I always enjoy eating at Zak’s. The service was outstanding and food was top notch as always.

Zaks - Poringland
Responded on 11 January 2022

Thank you so much Kimberley! 😊

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FC
FreddieC
1 review
Dined on 10 January 2022
Overall4food5service3ambience5

Service on main course was slow but quality of the food made up for that.

Zaks - Poringland
Responded on 11 January 2022

Sorry for the delay but glad you enjoyed 😍

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R
Rach
Norfolk
1 review
Dined on 8 January 2022
Overall2food4service1ambience1

Poor service. One drink order not taken. No cutlery when food arrived more interested in what sauces we wanted. Second drinks order missed a drink. Desserts cream was overflowing no napkins given had to get some myself. When paying I asked if she was new to be told No. will she needs training as this has been a poor evening never been to that one and wouldn’t go back. Was my husband birthday for poor service

Zaks - Poringland
Responded on 10 January 2022

Thank you for taking the time to leave us a review and sorry to hear you were disappointed, we have sent you a message to find out some more information. Thanks

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AK
AmyK
Norfolk
1 review
Dined on 8 January 2022
Overall4food4service4ambience4

Came with my sister niece and nephews, quick service and friendly staff. Food was good as always

Zaks - Poringland
Responded on 10 January 2022

Great to hear thank you so much 😍

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KD
KrystalD
Norfolk
1 review
Dined on 7 January 2022
Overall5food5service5ambience5

Great service, amazing food and good energy! Would definitely recommend.

Zaks - Poringland
Responded on 10 January 2022

Amazing thank you so much! 😍

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KD
KellyD
1 review
Dined on 7 January 2022
Overall5food5service5ambience5

Very nice meal, good value, great service! All round great birthday meal with my family. Sadly the cheesecake had ran out which a couple of us would have liked for dessert. Tbh I was stuffed from the main so probably would gave exploded ha!

Zaks - Poringland
Responded on 10 January 2022

So glad you enjoyed your birthday meal! 😍 Happy Birthday!

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OT
OpenTable Diner
Norfolk
2 reviews
Dined on 7 January 2022
Overall5food5service5ambience5

Food as good as ever, couldn’t fault service, meal thoroughly enjoyed by all!

Zaks - Poringland
Responded on 10 January 2022

Thank you so much! So glad you enjoyed 😍

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LC
LeeC
Norfolk
1 review
Dined on 5 January 2022
Overall5food5service5ambience5

Superb food as allways and very good value.would highly recommend

Zaks - Poringland
Responded on 10 January 2022

Thank you so much! 🤩

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D
Daisy
Norfolk
6 reviews
Dined on 4 January 2022
Overall5food5service5ambience4

We usually celebrate birthdays with friends at Zaks and have never been disappointed. I particularly like it at the moment because they have gone to great lengths to give people safe space (with Covid) - they haven't packed people in. Staff are always amazing, food always good. We will be going back in a few weeks for the next birthday celebration. We always go to Poringland now - good parking and lots of space.

Zaks - Poringland
Responded on 5 January 2022

Thank you so much for your lovely review we are so pleased you enjoyed the birthday celebrations, see you again soon 😊

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C
Charlotte
1 review
Dined on 4 January 2022
Overall4food4service4ambience4

Food was amazing, bit disappointed that both desserts we wanted were out but never mind. Will definitely be back

Zaks - Poringland
Responded on 5 January 2022

Really sorry for the disappointment, we are unfortunately experiencing supplier issues due to covid and there being a shortage of delivery drivers, hopefully see you again soon and glad you enjoyed your food 😊

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S
Sama
Norfolk
4 reviews
Dined on 3 January 2022
Overall5food5service5ambience5

Fabulous food as ever.
Cooked in a good time.
We will return.

Zaks - Poringland
Responded on 4 January 2022

Amazing thank you so much! 😊

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CK
ChanelK
1 review
Dined on 3 January 2022
Overall5food5service5ambience5

This was our first time visiting Zak’s as we used to live in Suffolk and our friends kept going on about the place being amazing so we booked up and wow, everything was spot on and we couldn’t fault a single thing, we will definitely be back

Zaks - Poringland
Responded on 5 January 2022

Amazing thank you so much so glad you enjoyed your first visit! 😍

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SD
SDCS
Norfolk
1 review
Dined on 2 January 2022
Overall4food5service5ambience4

Excellent food as always and lovely service. The food was delivered pretty speedily and was piping hot. Superb choice of vegetarian and vegan alternatives so no-one felt they were missing out. Only disappointment was they had no non-dairy alternative for the milkshakes, but the food we had was delicious.

Zaks - Poringland
Responded on 3 January 2022

Thank you so much for your review and so glad you all enjoyed your meals. We do have non dairy ice cream so we can do a non dairy milkshake if we have this in stock just ask your server what flavours are available 😊

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H
Hnnnnh
Norfolk
1 review
Dined on 2 January 2022
Overall5food5service5ambience5

Amazing food, amazing staff, this was our first time coming because we don’t live very local, but we will be defo coming back, was absolutely brilliant! My new favourite restaurant

Zaks - Poringland
Responded on 3 January 2022

Wow thank you so much so glad you enjoyed your first visit! 🤩

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IL
IanL
Norfolk
1 review
Dined on 2 January 2022
Overall4food5service4ambience4

Arrived a few minutes late and were told that our table would be needed from 7:30,we arrived at 5:20. We were shown to our table and given a few minutes to peruse the menu before a waitress arrived to take our drinks order. Once the drinks were brought we were asked for our food order which we gave for three starters and mains. The starters arrived in good time and were hot and enjoyable. After finishing them we waited for our mains which arrived in good time. Unfortunately two of our meals were ordered curly fries but came with regular fries. One meal was therefore sent back to have the fries changed which was done in good time. The rest of the meal was good and we will be back to sample again.

Zaks - Poringland
Responded on 4 January 2022

Thank you for your review Ian, sorry to read there an error with the fries but glad it was rectified for you and that you enjoyed your meals 😊

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MR
MartelR
Norfolk
2 reviews
Dined on 2 January 2022
Overall5food5service5ambience5

Great meal, staff very friendly and courteous. Food delivered in good time

Zaks - Poringland
Responded on 3 January 2022

Thank you so much 😊

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F
Frankie
1 review
Dined on 1 January 2022
Overall4food5service5ambience4

Noise issue with music way to load to have a conversation

Zaks - Poringland
Responded on 3 January 2022

Thank you for your review Frankie, the team will always be more than happy to adjust the volume just ask your server, hopefully you enjoyed your food

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SB
StuartB
Norfolk
3 reviews
Dined on 31 December 2021
Overall5food5service5ambience5

Were taken straight to our table.
No waiting to be served. Food lovely, main and dessert. Staff were always available and ensuring everything was ok.
Will be going back

Zaks - Poringland
Responded on 3 January 2022

Thank you so much Stuart so glad you enjoyed 😍

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JK
JemK
Norfolk
2 reviews
Dined on 31 December 2021
Overall5food5service5ambience3

Think we just hit it at the wrong time with a very screaming child , other than that excellent.

Zaks - Poringland
Responded on 3 January 2022

Sorry to hear but glad you enjoyed your meals 😊

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a
amyh
Norfolk
1 review
Dined on 31 December 2021
Overall5food5service5ambience5

Excellent speedy service, warm & family friendly environment

Zaks - Poringland
Responded on 3 January 2022

Thank you so much! 😍

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PC
PeterC
Norfolk
1 review
Dined on 30 December 2021
Overall5food5service5ambience5

Excellent meal efficient friendly service great value for money

Zaks - Poringland
Responded on 3 January 2022

Thank you Peter glad you enjoyed 🤩

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LC
LesleyC
1 review
Dined on 30 December 2021
Overall5food5service5ambience5

Good food, great service, attentive staff and good atmosphere. What more do you need.

Zaks - Poringland
Responded on 3 January 2022

Amazing thank you so much! 🤩

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NS
NaomiS
Norfolk
1 review
Dined on 30 December 2021
Overall4food4service4ambience4

Very accommodating as we arrived early. Very polite staff and great food

Zaks - Poringland
Responded on 3 January 2022

Thank you so much! 🤩

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LC
LouiseC
Norfolk
2 reviews
Dined on 29 December 2021
Overall5food5service5ambience5

Food is always excellent. The service was very good too.

Zaks - Poringland
Responded on 3 January 2022

Great to hear thank you 😊

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SS
SueS
Norfolk
3 reviews
Dined on 28 December 2021
Overall4food5service5ambience5

Lovely food. No complaints there. Unfortunately the diet cokes tested like coloured water. The waiter willingly swapped them suggesting the syrup needed changing and when he brought replacements said the co2 had to be replaced??
The replacements were better but still tasted weak.

Zaks - Poringland
Responded on 29 December 2021

Thanks for your comments Sue glad you enjoyed your food 😊

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RA
RobA
Norfolk
1 review
Dined on 27 December 2021
Overall4food4service5ambience4

Excellent service and good food which was matched by its quality and value. Certainly would recommend the restaurant to others.

Zaks - Poringland
Responded on 29 December 2021

Thank you so much for your review Rob so great to hear and so glad you enjoyed 😊

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AG
AdamG
Norfolk
2 reviews