Zaks - Poringland

4.7
1112 reviews
£25 and under
American
In 1976 local musician and entrepreneur Harvey Platt had the idea to bring a slice of America to Norwich after working for and with the American war machine in South East Asia and a later visit to San Francisco to meeting up with former musician buddies.
Harvey had the opportunity to purchase an old café caravan situated on Castle Meadow Norwich next to the old cattle market.
Zaks opened in May 1976 serving the now famous chargrilled burgers in the “Original Zaks Caravan” wrapped in tin foil and cooked fresh to order in the American tradition.
If it is an authentic American dining experience you are looking for then Zaks is your kind of place. Burger, ribs and chicken are standards on our menu. Add to this succulent steaks, amazing desserts and a huge selection of authentic drinks (including shakes).

We can't wait to welcome you!!!

Safety precautions

Cleaning & Sanitising
  • Surfaces sanitised between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitised menu provided
  • Sanitiser or wipes provided for customers
  • Contactless payment available
Physical distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective equipment
  • Waiting staff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
What 1112 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.7based on recent ratings
4.7
food
4.7
service
4.5
ambience
4.6
value
Noise · Moderate
96% of people would recommend it to a friend
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KB
KellyB
Norfolk
3 reviews
Dined a day ago
Overall5food5service4ambience5

The food is always fantastic and the service is good.
The only negative (if you can call it that) is the very large portions 😄

JP
JacobP
Norfolk
1 review
Dined 2 days ago
Overall5food5service5ambience4

Excellent food, Happy talkative staff, All round good vibes

Zaks - Poringland
Responded a day ago

Thank you so much Jacob! 😍

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LP
LynnP
Norfolk
3 reviews
Dined 3 days ago
Overall5food5service5ambience5

Great meal friendly staff and not too crowded at the time we went

Zaks - Poringland
Responded 2 days ago

Thanks Lynn glad you enjoyed your visit 😊

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S
Stephen
Norfolk
1 review
Dined 4 days ago
Overall4food4service5ambience4

Very good and wide choice of food on the menu. Staff helpful and responsive.
Nice American feel to the interior.
Great milkshakes and puddings! Portion sizes are large in true American style so be warned!

Zaks - Poringland
Responded a day ago

Thank you so much Stephen! So glad you enjoyed your visit 😍

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GC
GerryC
Norfolk
1 review
Dined 4 days ago
Overall5food5service5ambience5

The service was good & friendly we were looked after very well with food & drinks

Zaks - Poringland
Responded 2 days ago

Thank you so much Gerry so glad you enjoyed! 😍

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OT
OpenTable Diner
Norfolk
1 review
Dined 4 days ago
Overall5food5service5ambience5

Brilliant food and great service enjoyed our visit. Gluten free menu was brilliant

Zaks - Poringland
Responded 3 days ago

Thank you so much so glad you enjoyed 😊

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HH
HannahH
1 review
Dined 5 days ago
Overall1food1service3ambience1

3 of us sitting on a huge sticky table next to an open door, even though there were several other empty tables throughout our visit. Despite being clear on who was and wasn't vegan, the vegetarian main came out with vegan cheese (not good) and the kids meal came out absolutely swimming in bbq sauce. Super dry and falling apart burger buns. Generally a real shame as they clearly want to do well with vegan and vegetarian options but they really miss the mark. Need more vegan ice cream to add some shakes and sundaes to the menu

Zaks - Poringland
Responded 3 days ago

Thank you for taking the time to leave us feedback and really sorry to hear you were disappointed with your visit, please check your pm so we can gain some further details, many thanks

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G
Getinmybelly
Norfolk
1 review
Dined 5 days ago
Overall5food5service5ambience5

Visited many times, always great service and food!

Zaks - Poringland
Responded 3 days ago

Thank you so glad you enjoyed! 😊

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RV
RoccoV
Norfolk
1 review
Dined 6 days ago
Overall5food5service5ambience5

Very good service with excellent food and drink. The atmosphere inside was great and the staff were very friendly.

Zaks - Poringland
Responded 3 days ago

Thank you so much so glad you enjoyed 😍

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DA
DarrenA
Brighton
1 review
Dined 6 days ago
Overall3food3service3ambience2

Sweet. Potato fries were tasty and burgers nicely flamed grilled

Zaks - Poringland
Responded 3 days ago

Thanks Darren glad you enjoyed 😊

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OT
OpenTable Diner
1 review
Dined 6 days ago
Overall4food4service4ambience4

Never had a bad meal or service always welcoming

Zaks - Poringland
Responded 3 days ago

Thank you so much! 😊

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LD
LewisD
1 review
Dined on 22 July 2021
Overall5food5service5ambience5

Can’t remember waitress name but she was so lovely and made time being at zacks that even more pleasant and lovely and food was just as amazing as always.

Zaks - Poringland
Responded 3 days ago

Thank you so much Lewis so glad you enjoyed your visit 😍

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PP
PaulaP
Norfolk
1 review
Dined on 22 July 2021
Overall4food4service5ambience3

Great service and food, felt the tables and chairs let the place down a little, definitely going back , superb menu

Zaks - Poringland
Responded 3 days ago

Thanks for your feedback Paula, glad you enjoyed your meals 😊

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C
shirleyC
1 review
Dined on 20 July 2021
Overall5food5service5ambience5

We booked online. For 3 food was amazing. Good selection for vegetarians as well so I did not feel,left out. Fast and efficient service.

Zaks - Poringland
Responded on 22 July 2021

Thank you so much Shirley so glad you enjoyed 😍

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D
Daisy
Norfolk
1 review
Dined on 20 July 2021
Overall5food5service5ambience5

We had a lovely meal last night at Zaks Poringland, we always use this Zaks, staff are amazing, food is great (portions size is smaller than it used to be but they will give you more chips if you ask for them), I had the Spree App so I had a deal, which makes it a bit more affordable. We've been going for years, always enjoy our nights out there. We also got a booth which was a bonus and felt very safe...

Zaks - Poringland
Responded on 21 July 2021

Thank you so much Daisy, our portions sizes are still the same 😊 Glad you enjoyed your visit!

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GI
GINAK
Berkshire
1 review
Dined on 20 July 2021
Overall4food4service5ambience4

Food great , our waitress Brioney was friendly yet professional. Decor getting a bit tatty and loos were not very clean.

Zaks - Poringland
Responded on 21 July 2021

Thanks Gina, will feedback to the team, glad you enjoyed your meals and service 😊

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OT
OpenTable Diner
1 review
Dined on 19 July 2021
Overall5food5service5ambience5

Friendly staff, generous portions, lively atmosphere

Zaks - Poringland
Responded on 20 July 2021

Thank you great to hear! 😊

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VW
VickyW
1 review
Dined on 19 July 2021
Overall2food1service3ambience4

A lot of things on the menu were not available and food wasn’t up to the usual standard. Over priced in my opinion and we were disappointed.

Zaks - Poringland
Responded on 21 July 2021

Really sorry to hear this Vicky we are gutted ☹ we'll send you a message to find out some more details.

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RR
RosieR
1 review
Dined on 18 July 2021
Overall5food5service5ambience5

Our orders were all very bespoke. Everything arrived as it should have been. Lovely hot food and fresh salad. The staff were all very polite. Good value. Great food.

Zaks - Poringland
Responded on 20 July 2021

Thank you so much Rosie so glad you enjoyed 😊

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R
Ricky
1 review
Dined on 18 July 2021
Overall5food5service5ambience4

Good food and good service with friendly staff with a fun relaxed atmosphere .

Zaks - Poringland
Responded on 20 July 2021

Thank you so much! 😊

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EM
EllieM
Norfolk
2 reviews
Dined on 17 July 2021
Overall5food5service5ambience5

Lovely place, lovely food and lovely staff would definitely recommend.

Zaks - Poringland
Responded on 20 July 2021

Thank you so much Ellie 😍

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d
dennyb33
Norfolk
13 reviews
Dined on 17 July 2021
Overall4food3service4ambience4

We have been eating at zaks for over 10 years, many changes, some good some not so. I get the feeling zaks has improved since Ian Hacon took over. Sadly my husband was dissapointed with his chicken skewers, due to lack of chicken three pieces each on two skewers, for £15.00, this is not the value we expect from zaks. We mentioned it to our server who said he would pass our comments on.

Zaks - Poringland
Responded 3 days ago

Thank you for your feedback and sorry to hear you were disappointed with your chicken skewers we will pick this up with the team, hopefully you enjoyed your meal.

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HA
HannahA
1 review
Dined on 17 July 2021
Overall5food5service5ambience5

First time to Zak’s for over a year. It was an old favourite of ours to go to with the kids. Really good food- good burger and chips as you’d expect. Very friendly and timely service.

Zaks - Poringland
Responded on 20 July 2021

Thank you so much so glad you enjoyed 😍

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G
Gail
Norfolk
9 reviews
Dined on 16 July 2021
Overall5food5service5ambience5

Perfect evening with a friend; great service, tasty food and no pressure to leave once had finished eating and wanted to continue our conversation.

Zaks - Poringland
Responded on 20 July 2021

Thank you so much so glad you enjoyed 😊

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GL
GemmaL
1 review
Dined on 16 July 2021
Overall5food5service5ambience5

Great food and great service and good size plateful. Will be definitely going again.

Zaks - Poringland
Responded on 20 July 2021

Thank you so much Gemma! So great to hear 😍

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L
Lauren
1 review
Dined on 16 July 2021
Overall5food5service5ambience5

Food is amazing and good value for money. Friendly staff

Zaks - Poringland
Responded on 20 July 2021

Thank you so much! 😍

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D
Damianl
Norfolk
3 reviews
Dined on 15 July 2021
Overall5food5service5ambience5

The food is always fantastic and a great price. The staff are always friendly and helpful. We really enjoy the retro music and styling.

Zaks - Poringland
Responded on 20 July 2021

Thank you so much so glad you enjoyed! 😍

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TS
TracyS
Norfolk
1 review
Dined on 12 July 2021
Overall5food5service5ambience5

Very helpful staff. Easy access for wheelchair user. Food was lovely. Service good

Zaks - Poringland
Responded on 14 July 2021

Thank you so much 😊

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OT
OpenTable Diner
1 review
Dined on 11 July 2021
Overall5food5service5ambience5

Amazing food

Zaks - Poringland
Responded on 20 July 2021

Thank you! 😊

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JS
JasonS
Norfolk
1 review
Dined on 10 July 2021
Overall5food5service5ambience4

Excellent safe service well looked after including dietary options

Zaks - Poringland
Responded on 12 July 2021

Thanks Jason, so glad you enjoyed 😊

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SW
SWright
Oxford
1 review
Dined on 10 July 2021
Overall5food5service5ambience3

Really cool place with great food. The portion sizes are very generous, making it great value overall. Would recommend & return!

Zaks - Poringland
Responded on 12 July 2021

Thank you so much! So glad you enjoyed 😍

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RT
RebeccaT
1 review
Dined on 10 July 2021
Overall4food2service2ambience3

The gentlemen that sat us down was pleasant and really welcoming when we arrived, but the food was off and our waiter was awful this visit…
The wings (our favourite part) tasted chewy, overcooked and really poor. The burger wasn’t cooked as well as usual, very bland and we had loads of normal fries amongst the curly’s.
The waitress was very frustrating she asked if we’d finished when I genuinely had half a plate full and cutlery in my hands, she then stood peering over at us for the rest of the time we ate… as soon as my fork hit the plate she was at the table asking if I’d finished before I’d even finished chewing. Please bring finger bowls back, how are you supposed to put a mask on to wash your hands??

Zaks - Poringland
Responded on 14 July 2021

Really sorry to hear this Rebecca we are gutted ☹ we will be picking this up with the teams and we have sent you a message.

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BG
BeverleyG
Norfolk
2 reviews
Dined on 9 July 2021
Overall3food5service5ambience5

Everything was excellent as usual but the wait for food was over a hour which is very unusual

Zaks - Poringland
Responded on 12 July 2021

Thanks Beverley so sorry for the delay we will pick this up with the team, glad you still enjoyed 😊

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S
Simon
Norfolk
1 review
Dined on 9 July 2021
Overall5food4service5ambience4

Great burgers, very good chips, huge portions, happy to replace a bun with a salad. Super-friendly and efficient staff. Buzzy atmosphere.

Zaks - Poringland
Responded on 14 July 2021

Thanks so much Simon so glad you enjoyed your visit 😍

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AE
AnnaE
Norfolk
1 review
Dined on 9 July 2021
Overall5food5service5ambience5

Very well looked after by Lauren..! Ribs were amazing and the chocolate brownie is out of this world!

Zaks - Poringland
Responded on 12 July 2021

Thanks Anna so amazing to hear glad you enjoyed and Lauren will be thrilled 😍

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M
Michelle
Norfolk
4 reviews