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  4. Norwich
  5. Norwich
Zaks - Waterside, Norwich, Norfolk

Zaks - Waterside

4.6
4.6
1008 Reviews
£25 and under
American
In 1976 local musician and entrepreneur Harvey Platt had the idea to bring a slice of America to Norwich after working for and with the American war machine in South East Asia and a later visit to San Francisco to meeting up with former musician buddies.
Harvey had the opportunity to purchase an old café caravan situated on Castle Meadow Norwich next to the old cattle market.
Zaks opened in May 1976 serving the now famous chargrilled burgers in the “Original Zaks Caravan” wrapped in tin foil and cooked fresh to order in the American tradition.
If it is an authentic American dining experience you are looking for then Zaks is your kind of place. Burger, ribs and chicken are standards on our menu. Add to this succulent steaks, amazing desserts and a huge selection of authentic drinks (including shakes).

We can't wait to welcome you!!!

Make a booking

2 people

19:00


Booked 26 times today

Additional information

  • Dining style

    Casual Dining

  • Cuisines

    American

  • Hours of Operation

    Mon–Thu 12:00–21:30 Fri 12:00–22:00 Sat 09:00–22:00 Sun 09:00–21:30

  • Phone number

    01603 614318

  • Payment Options

    AMEX, MasterCard, Visa

  • Dress Code

    Casual Dress

  • Area

    Norwich

  • Parking Details

    Street Parking

  • Additional

    Bar/Lounge, Beer, Cocktails, Full Bar, Gluten-free Options, Non-Smoking, Patio/Outdoor Dining, View, Weekend Brunch, Wheelchair Access, Wine

Popular dishes

What 1,008 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.6
4.6 based on recent ratings
  • 4.6Food
  • 4.7Service
  • 4.5Ambience
  • 4.6Value

NoiseModerate

Loved For

  • Norfolk/Suffolk

    Best Value

  • Norfolk/Suffolk

    Child Friendly

  • Norwich

    Best Food

  • Norwich

    Best Value

  • Norwich

    Group Bookings

  • Norwich

    Outdoor Eating

  • Norwich

    Good Vegetarian Options

  • Norwich

    Most Booked

Sort by

Filters

  1. JW

    JackieW

    Norfolk

    7 reviews

    5.0

    7 reviews

    Dined 3 days ago

    overall5food4service5ambience5
    Another great breakfast at zacs waterside, 4 adults plus 2 boisterous grandchildren. Staff were friendly and we weren’t rushed at all.
  2. C

    Clare

    Norfolk

    1 review

    5.0

    1 review

    Dined 4 days ago

    overall5food5service5ambience5
    Lovely food and very large portions no room for pudding

    Zaks - WatersideResponded 2 days agoWe like to satisfy 😉 thank you 😍

  3. D

    Dacko

    Norfolk

    49 reviews

    vip
    5.0

    49 reviews

    Dined 4 days ago

    overall5food5service5ambience5
    Great Meal and Service as usual Thank you 👍😎🍔🍺🇺🇸

    Zaks - WatersideResponded 2 days agoGood stuff 😎👍

  4. T

    Trish

    1 review

    4.0

    1 review

    Dined 5 days ago

    overall4food4service4ambience3
    The booking system via the internet was extremely efficient and although our first choice of venue did not have a table available this venue did and booking was very straightforward. The venue is clean with a lively atmosphere and an American diner vibe. The staff are efficient and friendly. The food was delicious and plentiful, none of us had room for dessert. Whether by design or coincidence we had just finished our drinks when the food arrived and consequently required a second drink. Personally I found it very noisy but was assured by younger members of our party that this is 'normal'.

    Zaks - WatersideResponded 2 days agoThank you for your lovely review 😊

  5. ST

    STTD

    1 review

    4.0

    1 review

    Dined 6 days ago

    overall4food5service4ambience4
    Great little place, so much choice on then menu but everything being served looked and smelt amazing. Tough choice but what we did have didnt disappoint. Will certainly be making a return visit!

    Zaks - WatersideResponded 2 days agoGlad you enjoyed it, thank you 😊

  6. R

    Ronnie

    Norfolk

    1 review

    5.0

    1 review

    Dined 6 days ago

    overall5food5service5ambience5
    Food is delicious and portions are huge! Service was great and the decor is fantastic

    Zaks - WatersideResponded 2 days agoThanks for the awesome review Ronnie ❤️

  7. KW

    KeeleyW

    Norfolk

    4 reviews

    4.0

    4 reviews

    Dined 7 days ago

    overall4food4service4ambience5
    Great location. We are on the terrace overlooking the river Wensum and the historic Cow Tower. The food was plentiful and delicious. The service was great. The value for money was great. Will definitely return.

    Zaks - WatersideResponded 2 days agoGreat stuff, thank you and see you soon 😍

  8. m

    michellel

    1 review

    5.0

    1 review

    Dined on 20 June 2022

    overall5food5service5ambience5
    Lovely meal every time we visit and good service xx

    Zaks - WatersideResponded 7 days agoGreat to hear thank you so much! 🤩

  9. L

    Lauren

    Norfolk

    2 reviews

    5.0

    2 reviews

    Dined on 19 June 2022

    overall5food5service5ambience5
    Food & service both perfect! Great options for veggies!

    Zaks - WatersideResponded on 20 June 2022Thank you so much Lauren! 🤩

  10. AL

    AngelaL

    Norfolk

    1 review

    vip
    5.0

    1 review

    Dined on 19 June 2022

    overall5food5service5ambience5
    Food was wonderful a great breakfast

    Zaks - WatersideResponded 7 days agoThank you so much Angela so glad you enjoyed breakfast! 🤩

  11. ST

    SophieT

    1 review

    5.0

    1 review

    Dined on 19 June 2022

    overall5food5service5ambience5
    Very good breakfast Extremely good value for money.

    Zaks - WatersideResponded 7 days agoThanks Sophie so glad you enjoyed breakfast! 😍

  12. FF

    FrannieF

    Norfolk

    7 reviews

    5.0

    7 reviews

    Dined on 18 June 2022

    overall5food5service5ambience5
    As always food, service and friendliness of staff first class, always a pleasure to see jane the waitress she's so happy and go outta her way for you.

    Zaks - WatersideResponded on 20 June 2022Thank you so much for your lovely review so glad you enjoy coming to Zaks 🤩

  13. KG

    KellyG

    Norfolk

    1 review

    3.0

    1 review

    Dined on 16 June 2022

    overall3food4service3ambience2
    Our table was in a corner and wasn’t that great or clean, there was sauce from another meal. The food was lovely, although there was a mix up with the food and one burger came as a double stack by mistake. Service was good, but it has been better when we came previously

    Zaks - WatersideResponded on 20 June 2022Thanks for taking the time to leave a review Kelly and sorry to hear this, could you please DM us your contact details so we can gain some more information regarding your visit? Thank you

  14. AW

    AndyW

    Norfolk

    1 review

    5.0

    1 review

    Dined on 16 June 2022

    overall5food5service5ambience5
    Lovely burgers and a massive portion!! I had the PBJ and my daughter had the cheese burger. Every morsel was eaten Lovely!!

    Zaks - WatersideResponded on 20 June 2022So great to hear!! So glad you enjoyed thank you so much! 🤩

  15. a

    alanb

    Norfolk

    2 reviews

    5.0

    2 reviews

    Dined on 15 June 2022

    overall5food5service5ambience5
    well staff that was on when we went was friendly and service was good

    Zaks - WatersideResponded on 20 June 2022Great to hear thank you so much 😊

  16. j

    joannasephine

    London

    17 reviews

    4.0

    17 reviews

    Dined on 12 June 2022

    overall4food4service4ambience4
    Delicious brunch and excellent value, would definitely go again

    Zaks - WatersideResponded on 14 June 2022Thank you so much! 😍

  17. BC

    BenC

    Norfolk

    5 reviews

    5.0

    5 reviews

    Dined on 11 June 2022

    overall5food5service5ambience5
    Another one of our regular trips to Zaks, still as awesome as always!

    Zaks - WatersideResponded on 14 June 2022Amazing to hear thank you so much! 😍

  18. DC

    DeirdreC

    Norfolk

    2 reviews

    3.0

    2 reviews

    Dined on 11 June 2022

    overall3food4service2ambience3
    The food as always was lovely - will go again. Thanks for a lovely experience

    Zaks - WatersideResponded on 14 June 2022Thank you glad you enjoyed your food and visit 😊

  19. SB

    SteveB

    Norfolk

    1 review

    4.0

    1 review

    Dined on 11 June 2022

    overall4food4service5ambience5
    Arrived early and seated straight away.withinin 5 minutes had our drink delivered to our table while waiting for others to arrive. Food order taken for all 15 minutes later we where eating our food first class lovely place to eat.staff where great also.

    Zaks - WatersideResponded on 14 June 2022Thanks Steve so glad you enjoyed your meal 😍

  20. S

    Stevie

    Norfolk

    1 review

    4.0

    1 review

    Dined on 10 June 2022

    overall4food4service3ambience5
    Food fantastic. Only minor point was one of our party wanted well done, so we all got well done cooked burger. Value for money - yes.

    Zaks - WatersideResponded on 14 June 2022Thanks Stevie sorry if your food was not cooked as you wanted please just ask how you would like your burger to be cooked and the team can do this for you, glad you did enjoy 😊

  21. RJ

    RhiannanJ

    Norfolk

    1 review

    5.0

    1 review

    Dined on 5 June 2022

    overall5food5service5ambience5
    Lovely first time at zaks! The food was so yummy. Lovely waitress serving us too. Will be returning!

    Zaks - WatersideResponded on 6 June 2022So glad you enjoyed your first time at Zaks! Thank you so much for your lovely review! 🤩

  22. KB

    KateB

    Norfolk

    4 reviews

    3.0

    4 reviews

    Dined on 4 June 2022

    overall3food4service3ambience3
    Chairs where a lil uncomfortable in the conservatory part. Very narrow at the back and hard

    Zaks - WatersideResponded on 6 June 2022Sorry if you found the chairs uncomfortable, hopefully you enjoyed your meals and the rest of your visit?

  23. MA

    MorganA

    Norfolk

    2 reviews

    5.0

    2 reviews

    Dined on 4 June 2022

    overall5food4service5ambience4
    Good service and friendly staff, had a really good experience, food was good, eyes to big for my belly :)

    Zaks - WatersideResponded on 6 June 2022Thank you so much so glad you enjoyed! 😍

  24. JW

    JackieW

    Norfolk

    7 reviews

    5.0

    7 reviews

    Dined on 4 June 2022

    overall5food4service5ambience5
    Always a lovely experience at the American diner, breakfast is such good value and includes tea/ coffee refills! Staff lovely and friendly as always. 😊

    Zaks - WatersideResponded on 6 June 2022Thank you so much Jackie so glad you enjoyed 😍

  25. TK

    TimK

    1 review

    5.0

    1 review

    Dined on 2 June 2022

    overall5food5service5ambience5
    The most fantastic service when ever we go into Zaks outstanding table service and foods always Fantastic With good choice of different types of things on the menu including the original famous Zaks Burgers 🍔 I honestly can say best Burgers iv had across the country and foods sensibly priced and always of very high quality and waited on by the girls out front like royalty same service with there ZAKS BREAKFAST 🍳!! 10 out of 10 Restaurant and a Definite favourite place to eat A fantastic hard working team who work together with a true love and passion for there job

    Zaks - WatersideResponded on 6 June 2022Wow! Thank you so much for your lovely review we are so glad you enjoy coming to Zaks 😍

  26. HP

    HannahP

    Norfolk

    1 review

    2.0

    1 review

    Dined on 2 June 2022

    overall2food4service1ambience2
    Food was good! Service was appalling one waitress didn’t even make eye contact. No manners or niceties very disappointing. We also booked and were seated in the smallest table against the wall very close to another large group Usually the service is friendly I want to add

    Zaks - WatersideResponded on 8 June 2022Really sorry to read this Hannah, would you be able to message us your contact details please as we would like to gain some further information? Thank you

  27. JR

    JohnR

    Norfolk

    1 review

    5.0

    1 review

    Dined on 2 June 2022

    overall5food5service4ambience4
    Promp service, friendly staff and good food in a nice setting. What's not to like?

    Zaks - WatersideResponded on 6 June 2022Thank you so much John! 🤩

  28. JG

    JulieG

    1 review

    4.0

    1 review

    Dined on 1 June 2022

    overall4food5service5ambience5
    Good portions, really tasty food. Excellent vegan and vegetarian selection. Down side is unable to park due to limited spaces, and noisy kids next to us.

    Zaks - WatersideResponded on 6 June 2022Really glad you enjoyed your meal and sorry about the parking it is something we are aware of but unfortunately are limited into what we can do as the car park is owned by the council, thank you! 😊

  29. VH

    VictoriaH

    Spain

    3 reviews

    5.0

    3 reviews

    Dined on 31 May 2022

    overall5food5service5ambience5
    Fantastic, burgers, chickren wings chips and desserts

    Zaks - WatersideResponded on 6 June 2022Amazing to hear thank you so much! 😍

  30. KP

    KatieP

    Norfolk

    3 reviews

    5.0

    3 reviews

    Dined on 30 May 2022

    overall5food5service4ambience5
    Lovely food, restaurant was busy so service was a bit slower than usual but they catered amazingly for gluten-free

    Zaks - WatersideResponded on 6 June 2022Thanks Katie sorry if the service was a little slower but glad you enjoyed your meal 😍

  31. a

    alanb

    Norfolk

    3 reviews

    5.0

    3 reviews

    Dined on 26 May 2022

    overall5food5service5ambience5
    Staff were friendly polite didn't hassle us service was spot on and great meal

    Zaks - WatersideResponded on 30 May 2022Thank you so much! 🤩

  32. OT

    OpenTable Diner

    Norfolk

    3 reviews

    5.0

    3 reviews

    Dined on 25 May 2022

    overall5food5service5ambience5
    Perfect food every time.

    Zaks - WatersideResponded on 30 May 2022Thank you so much so great to hear! 🤩

  33. DM

    DeanM

    Norfolk

    1 review

    5.0

    1 review

    Dined on 25 May 2022

    overall5food5service5ambience5
    Another great meal at Zak’s. Food amazing, staff amazing and great to meet up with family members in a relaxed atmosphere.

    Zaks - WatersideResponded on 30 May 2022Thanks Dean great to hear 🤩

  34. EB

    EmmaB

    Norfolk

    8 reviews

    5.0

    8 reviews

    Dined on 25 May 2022

    overall5food5service5ambience5
    Great service , great staff and great food and 2-4-1 brilliant value

    Zaks - WatersideResponded on 30 May 2022Thank you so much! So glad you enjoyed 😍

  35. AC

    AnnC

    Norfolk

    1 review

    5.0

    1 review

    Dined on 24 May 2022

    overall5food5service5ambience5
    Always have a pleasant dining experience here. Staff are extremely helpful and friendly. Food is delivered quickly and super hot...

    Zaks - WatersideResponded on 30 May 2022Amazing thank you so much! 😍

  36. JG

    JenniferG

    1 review

    5.0

    1 review

    Dined on 24 May 2022

    overall5food5service5ambience5
    Lovely meal and food 🥘 would definitely recommend

    Zaks - WatersideResponded on 30 May 2022Thank you so much! 🤩

  37. NB

    NaedeaneB

    Norfolk

    6 reviews

    5.0

    6 reviews

    Dined on 24 May 2022

    overall5food5service5ambience5
    Great service and food as usual, would definitely recommend

    Zaks - WatersideResponded on 30 May 2022Thank you so much!! 😍

  38. a

    alanb

    Norfolk

    3 reviews

    5.0

    3 reviews

    Dined on 24 May 2022

    overall5food5service5ambience5
    The staff was very helpful and service was quick and very good

    Zaks - WatersideResponded on 30 May 2022So great to hear thank you so much! 😊

  39. EB

    EllieB

    Norfolk

    1 review

    5.0

    1 review

    Dined on 24 May 2022

    overall5food5service5ambience5
    As a vegetarian, I absolutely adore Zaks. We went for lunch and it was lovely to sit in the conservatory area looking over the river. Moving mountain burgers are 100/10. Thank you as always Zaks

    Zaks - WatersideResponded on 30 May 2022Thank you so much Ellie so glad you enjoyed your lunch! 🤩

  40. j

    julia

    Norfolk

    3 reviews

    5.0

    3 reviews

    Dined on 24 May 2022

    overall5food5service5ambience5
    Wonderful retro burgers in perfect setting music and service great

    Zaks - WatersideResponded on 30 May 2022Thanks Julia! Glad you enjoyed 😍

Safety precautions

  • Cleaning & sanitising

    • Surfaces sanitised between seatings
    • Digital, disposable or sanitised menu provided
    • Common areas deep-cleaned daily
    • Sanitiser or wipes provided for customers
    • Contactless payment available
  • Physical distancing

    • Limited number of seated diners
    • Distancing maintained in common areas
    • Extra space between tables
  • Protective equipment

    • Waiting staff wear masks
    • Diners must wear masks unless eating or drinking
  • Screening

    • Sick staff prohibited in the workplace

FAQs

Zaks - Waterside is rated 4.6 stars by 1008 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a booking

2 people

19:00


Booked 26 times today
Google Map for Zaks - Waterside

Barrack Street Norwich, Norfolk NR3 1TS

Additional information

  • Area

    Norwich

  • Hours of Operation

    Mon–Thu 12:00–21:30 Fri 12:00–22:00 Sat 09:00–22:00 Sun 09:00–21:30

  • Cuisines

    American

  • Dining style

    Casual Dining

  • Dress Code

    Casual Dress

  • Parking Details

    Street Parking

  • Payment Options

    AMEX, MasterCard, Visa

  • Additional

    Bar/Lounge, Beer, Cocktails, Full Bar, Gluten-free Options, Non-Smoking, Patio/Outdoor Dining, View, Weekend Brunch, Wheelchair Access, Wine

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