Zaks - Waterside

4.7
431 reviews
£25 and under
American
In 1976 local musician and entrepreneur Harvey Platt had the idea to bring a slice of America to Norwich after working for and with the American war machine in South East Asia and a later visit to San Francisco to meeting up with former musician buddies.
Harvey had the opportunity to purchase an old café caravan situated on Castle Meadow Norwich next to the old cattle market.
Zaks opened in May 1976 serving the now famous chargrilled burgers in the “Original Zaks Caravan” wrapped in tin foil and cooked fresh to order in the American tradition.
If it is an authentic American dining experience you are looking for then Zaks is your kind of place. Burger, ribs and chicken are standards on our menu. Add to this succulent steaks, amazing desserts and a huge selection of authentic drinks (including shakes).

We can't wait to welcome you!!!

Safety precautions

Cleaning & Sanitising
  • Surfaces sanitised between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitised menu provided
  • Sanitiser or wipes provided for customers
  • Contactless payment available
Physical distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective equipment
  • Waiting staff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
What 431 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.7based on recent ratings
4.7
food
4.8
service
4.6
ambience
4.7
value
Noise · Moderate
96% of people would recommend it to a friend
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GF
GalaxianFive
Norfolk
3 reviews
Dined on 24 December 2020
Overall5food5service5ambience5

Great as usual, food brilliant especially the ribeye steak, looking forward to going again after lockdown ends

Zaks - Waterside
Responded on 4 January 2021

Thanks so much! Hope to see you on the other side! 😊

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DH
DavidH
Norfolk
1 review
Dined on 21 December 2020
Overall4food5service4ambience3

A good standard we return to whenever we can, across all their sites.

Zaks - Waterside
Responded on 4 January 2021

Thank you so much for your support David 😊

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SS
ShaeS
Melbourne / VIC
1 review
Dined on 20 December 2020
Overall4food5service5ambience3

The food and service was great. It was however very quiet and made it abit awkward to have a general conversation

Zaks - Waterside
Responded on 4 January 2021

Thank you, unfortunately we have had to reduce tables to ensure social distancing but glad you enjoyed your meals 😊

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BC
BenC
Norfolk
1 review
Dined on 20 December 2020
Overall5food5service5ambience5

First time we’ve been for breakfast at Zak’s and will definitely be coming again. The great food that we’ve come to expect!

Zaks - Waterside
Responded on 22 December 2020

Thank you so much Ben! 😊

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RJ
RJWL
1 review
Dined on 18 December 2020
Overall5food5service5ambience4

Really good food and finally a venue where it feels safe to be out during this pandemic. Cannot recommend highly enough 👍

Zaks - Waterside
Responded on 22 December 2020

Thank you so much really glad you enjoyed your visit 😊

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PS
PaulaS
Norfolk
2 reviews
Dined on 16 December 2020
Overall5food5service5ambience5

As usual very enjoyable. Food great as was service.

Zaks - Waterside
Responded on 22 December 2020

Thanks Paula 😊

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AH
AdamHowes
Norfolk
2 reviews
Dined on 13 December 2020
Overall5food5service5ambience5

Such brilliant food everytime we come, Definitely my favourite restaurant chain awesome food, friendly staff. Can’t wait to come again.

Zaks - Waterside
Responded on 16 December 2020

Thanks so much for your support Adam really great to hear you enjoyed your visit 😊

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EB
EmmaB
Norfolk
6 reviews
Dined on 13 December 2020
Overall5food5service5ambience5

Great breakfast, lovely staff and such good value

Zaks - Waterside
Responded on 16 December 2020

Thanks Emma so glad you enjoyed your breakfast 😊

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TM
TheMissus
Norfolk
2 reviews
Dined on 12 December 2020
Overall1food1service5ambience1

Really disappointed 😔 felt it was over priced, 2 burgers, 1 pint, 1 half, £29. Not happy. Wedges undercooked. Vegan burger poor flavour. Last time we came it was amazing this time terrible. Really has put us off coming again. Such a shame

Zaks - Waterside
Responded on 16 December 2020

Gutted to hear this especially if you had an amazing first visit, it would be really good to learn what happened this time that let it down if you are able to message us. Thanks

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JE
JayneE
Norfolk
1 review
Dined on 12 December 2020
Overall5food5service5ambience5

Excellent quality food and prompt polite service had the vegan menu was excellent

Zaks - Waterside
Responded on 14 December 2020

Thanks Jayne glad you enjoyed our vegan menu 😊

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JC
JulieC
Norfolk
1 review
Dined on 10 December 2020
Overall5food5service5ambience5

Fantastic food, great value, quick and polite service. Felt very safe with COVID regulations being followed in full

Zaks - Waterside
Responded on 14 December 2020

Thanks Julie glad you enjoyed 😊

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JF
JamieF
Norfolk
2 reviews
Dined on 10 December 2020
Overall5food5service5ambience5

Zak’s, it’s a Norwich institution, you know what you going to get, and if not then let me tell you, you can count on a warm friendly welcome, fantastic service and awesome diner style food. It’s always a good speedy service yet not rushed. A good amount of time left between main course and desert, enough to decide if actually need pudding and not too long to become frustrating. The food is always spot on and very accommodating to dietary requirements. We always feel our custom is valued and our opinions matter. We always look forward to visiting and feel like part of the Zak’s family.

Zaks - Waterside
Responded on 14 December 2020

Wow thank you so much for your amazing comments Jamie, really pleased to hear you love coming to Zaks 😊 See you soon!

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OT
OpenTable Diner
West Sussex
1 review
Dined on 10 December 2020
Overall5food5service5ambience5

First time at any of the Zaks... the burgers were so so tasty, best fried chicken I've ever had, huge portions of everything, loved the savoury churros and the fat boy rib!!

Zaks - Waterside
Responded on 14 December 2020

Thank you so much so glad you enjoyed your first visit! Hope to see you again soon 😊

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CB
ChloeB
Norfolk
1 review
Dined on 10 December 2020
Overall5food5service5ambience4

Food is always lovely, big portions and never have to wait to long .

Zaks - Waterside
Responded on 14 December 2020

Thank you so much Chloe 😊

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LP
LindaP
Gloucestershire
2 reviews
Dined on 8 December 2020
Overall5food5service5ambience5

In these difficult times of 'covid rules' the staff did really well. I felt comfortable, and safe. The food as always was lovely

Zaks - Waterside
Responded on 14 December 2020

Thank you so much Linda really great to hear 😊

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AM
AlexandraM
Norfolk
1 review
Dined on 7 December 2020
Overall5food5service5ambience5

Fantastic service.
Quiet when we got there, service was quick and good tasted amazing.
No hurry to get out, not pushy.
Been there a few times and would always happily go back.
They cater for both myself who is gluten free and my vegan friend.

Zaks - Waterside
Responded on 14 December 2020

Thank you so much for your lovely comments really glad to hear you enjoyed your visit 😊

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M
Mrsmy
Norfolk
3 reviews
Dined on 6 December 2020
Overall5food5service5ambience5

Our first family meal
Out for a while and it was fabulous!!

Zaks - Waterside
Responded on 9 December 2020

Thank you so much so great to hear! 😊

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SB
StephB1992
Norfolk
3 reviews
Dined on 6 December 2020
Overall5food5service5ambience5

Amazing!! The food was as amazing as ever. The staff were so so friendly and they are definitely Covid secure. I wish I could give more than 5 stars because they deserve it!

Zaks - Waterside
Responded on 9 December 2020

Wow thank you so much!! So glad you enjoyed 😊

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SC
ShawnC
1 review
Dined on 5 December 2020
Overall2food1service4ambience4

Seems strange after 2 days of being open everything from the fryer tasted like old oil, onyl redeeming feature was the lovely waitress

Zaks - Waterside
Responded on 7 December 2020

Sorry to hear this we can assure you the oil is fresh, glad to hear you had a lovely waitress 😊

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GD
GD1973
1 review
Dined on 3 December 2020
Overall5food5service5ambience5

Great choice of food for both meat eaters and vegetarians. Good service. My husband says it was the best burger he has ever eaten.

Zaks - Waterside
Responded on 7 December 2020

Amazing! Thank you so much glad you enjoyed 😊

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S
Sharon
Norfolk
2 reviews
Dined on 3 December 2020
Overall4food5service5ambience5

Food was delicious as always. The only small negative was we were sat in “conservatory area” and it was very cold & draughty next to window. We had our meal wearing our coats

Zaks - Waterside
Responded on 7 December 2020

Thanks Sharon glad you enjoyed, sorry to hear this the team should have put the heaters on for you, next time you book you can pop a note to say you would like to sit in the main restaurant and the team will seat you in there 😊

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a
alanb
1 review
Dined on 3 December 2020
Overall5food5service5ambience5

went thursday staff very polite great food and great service

Zaks - Waterside
Responded on 7 December 2020

Thank you so much Alan 😊

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t
thomas
1 review
Dined on 4 November 2020
Overall5food5service5ambience5

My partner had a lovely plant based burger and i had the wings wednesday which was absolutely amazing

Zaks - Waterside
Responded on 6 November 2020

Thank you glad you both enjoyed 😊

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K
Kurlytopandfriend
Norfolk
1 review
Dined on 4 November 2020
Overall5food5service5ambience5

Just a wonderful meal, excellent value and brilliant service

Zaks - Waterside
Responded on 5 November 2020

Thank you so much 😊

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SK
SylviaK
Norfolk
2 reviews
Dined on 3 November 2020
Overall5food5service5ambience5

Amazing service and great food. Particularly good for vegetarians and vegans

Zaks - Waterside
Responded on 5 November 2020

Thanks Sylvia 😊

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OT
OpenTable Diner
Cambridge
2 reviews
Dined on 3 November 2020
Overall5food5service5ambience5

Great service, food and setting

Zaks - Waterside
Responded on 4 November 2020

Thank you 😀

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MF
MatthewF
Norfolk
2 reviews
Dined on 2 November 2020
Overall5food5service5ambience5

Excellent food. Very pleased with their veggie options and excellent value on their 241 deal

Zaks - Waterside
Responded on 4 November 2020

Thanks Matthew glad you enjoyed 😊

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OT
OpenTable Diner
Norfolk
2 reviews
Dined on 2 November 2020
Overall5food5service5ambience5

Great service and great food as always

Zaks - Waterside
Responded on 4 November 2020

Thank you glad you enjoyed 😀

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CK
CarolK
Norfolk
1 review
Dined on 2 November 2020
Overall5food5service5ambience5

Was a great experience def recommend to people lovely time

Zaks - Waterside
Responded on 5 November 2020

Great to hear thanks Carol 😊

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s
samih
Norfolk
2 reviews
Dined on 1 November 2020
Overall5food5service5ambience5

Normally go to poringland but fancied a change and thoroughly enjoyed it...thank you

Zaks - Waterside
Responded on 4 November 2020

Thanks Sami so great to hear, glad you enjoyed 😀

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G
Georgek
Norfolk
6 reviews
Dined on 31 October 2020
Overall5food5service5ambience5

Zaks is our favourite place for breakfast in Norwich. Jayne is the best and so are the rest of the team. We love zaks

Zaks - Waterside
Responded on 2 November 2020

Thanks George! Glad you enjoyed your breakfast :)

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B
Benwingrove
Essex
1 review
Dined on 30 October 2020
Overall5food4service5ambience5

Bbq ribs were over done in sauce. But other than that. Drinks and all other food was amazing. Great experience and would happily come again and try some different foods on the menu

Zaks - Waterside
Responded on 2 November 2020

Thanks for your comments glad you enjoyed your experience, we will feed back to the kitchen regarding the ribs.

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LB
LynnetteB
Norfolk
1 review
Dined on 30 October 2020
Overall5food5service5ambience5

We had such a lovely meal at Zak’s. The staff couldn’t have been anymore attentive! The food and drinks were also lovely

Zaks - Waterside
Responded on 2 November 2020

Thanks Lynnette :)

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D
vipDacko
Norfolk
31 reviews
Dined on 30 October 2020
Overall5food5service5ambience5

Great Value and service once again from the waterside Team
Keep up the go work ❤️The Dacks❤️👍😎🇺🇸

Zaks - Waterside
Responded on 2 November 2020

Thanks guys! 😊

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f
floridadining
Norfolk
6 reviews
Dined on 30 October 2020
Overall5food5service5ambience5

Always a nice standard for food with a nice friendly atmosphere and service

Zaks - Waterside
Responded on 2 November 2020

Thank you for your lovely comments 😊

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LD
LauraD
Hertfordshire
2 reviews
Dined on 29 October 2020
Overall5food5service5ambience5

Lovely staff, great food. Family friendly and fun little diner. Would definately eat here again if I was in the area.

Zaks - Waterside
Responded on 2 November 2020

Thanks Laura so great to hear :)

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OT
OpenTable Diner
Norfolk
1 review
Dined on 29 October 2020
Overall5food5service5ambience5

I am both dairy and gluten free, the meal I had was one of the tastiest and nearest to ‘normal’ food I have had! The other people in my group enjoyed their food too. The waitress was patient and attentive even bringing vegan mayonnaise. A fabulous experience.

Zaks - Waterside
Responded on 2 November 2020

Thank so much so glad to hear you enjoyed your experience at Zaks :)

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RA
RiaA85
Norfolk
2 reviews
Dined on 27 October 2020
Overall5food5service5ambience5

Excellent service as always . Great value and super tasty food x

Zaks - Waterside
Responded on 2 November 2020

Thank you! 😊

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b
bounce
Norfolk
2 reviews
Dined on 27 October 2020
Overall5food5service5ambience4

Lovely meal and plenty of it. Grandson 8yrs loved the Frickles and ribs. Felt safe and every where clean. Staff all very helpful.

Zaks - Waterside
Responded on 2 November 2020

Great to hear thank you! 😊

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AR
AdamR
1 review
Dined on 26 October 2020
Overall5food5service5ambience5

Really tasty food, very good value. The trickles were very nice and portion size huge. The service was very good.

Zaks - Waterside
Responded on 2 November 2020

Thanks Adam glad to hear you enjoyed and I hope you mean the Frickles 😉

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FAQs

Zaks - Waterside is rated 4.7 stars by 431 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting bookings at the moment.