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Zaks - Waterside, Norwich, Norfolk

Zaks - Waterside

4.6
4.6
1631 Reviews
£25 and under
American
In 1976 local musician and entrepreneur Harvey Platt had the idea to bring a slice of America to Norwich after working for and with the American war machine in South East Asia and a later visit to San Francisco to meeting up with former musician buddies.
Harvey had the opportunity to purchase an old café caravan situated on Castle Meadow Norwich next to the old cattle market.
Zaks opened in May 1976 serving the now famous chargrilled burgers in the “Original Zaks Caravan” wrapped in tin foil and cooked fresh to order in the American tradition.
If it is an authentic American dining experience you are looking for then Zaks is your kind of place. Burger, ribs and chicken are standards on our menu. Add to this succulent steaks, amazing desserts and a huge selection of authentic drinks (including shakes).

We can't wait to welcome you!!!

Not available on OpenTable

Unfortunately, this restaurant is not on the OpenTable booking network.

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Additional information

  • Dining style
    Casual Dining
  • Price
    £25 and under
  • Cuisines
    American
  • Hours of Operation
    Mon–Thu 12:00–21:30 Fri 12:00–22:00 Sat 09:00–22:00 Sun 09:00–21:30
  • Phone number
    01603 614318
  • Payment Options
    AMEX, Mastercard, Visa
  • Dress Code
    Casual Dress
  • Area
    United Kingdom
  • Parking Details
    Street Parking
  • Additional
    Bar/Lounge, Beer, Cocktails, Full Bar, Gluten-free Options, Non-Smoking, Patio/Outdoor Dining, View, Weekend Brunch, Wheelchair Access, Wine

What 1,631 people are saying

Overall ratings and reviews

4.6
4.6 based on recent ratings
  • 4.6Food
  • 4.6Service
  • 4.5Ambience
  • 4.5Value

NoiseModerate

1,631 Reviews
  1. debbieF

    Norfolk/Suffolk

    1 review

    5.0

    1 review

    Dined on 20 December 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Brilliant as always service girls were attentive nothing was to much trouble

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  2. PatsyE

    Norfolk/Suffolk

    3 reviews

    5.0

    3 reviews

    Dined on 17 December 2023

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 4
    This last visit was, by far, the best this year! Service has always been great & the staff are friendly & customer focused. Food this time was so much better than on previous visits. Thank you Zak's!

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  3. LisaB

    Norfolk/Suffolk

    2 reviews

    5.0

    2 reviews

    Dined on 15 December 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Friendly as always great service great food thankyou

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  4. SteveG

    Norfolk/Suffolk

    4 reviews

    vip
    3.0

    4 reviews

    Dined on 15 December 2023

    1. Overall 3
    2. Food 2
    3. Service 4
    4. Ambience 3
    Zak’s is usually always 100% excellent but on this occasion not the usual standard

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  5. lisab

    Norfolk/Suffolk

    1 review

    4.0

    1 review

    Dined on 10 December 2023

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4
    Lovely meal at Zak’s and good service - food was nice and would recommended to others

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  6. Aboutaboy

    Norfolk/Suffolk

    2 reviews

    5.0

    2 reviews

    Dined on 10 December 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great food, great vibe, lovely staff and a special little touch that made the birthday celebrations go with a bang. Zaks continues to deliver after all these years

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  7. SamA

    Norfolk/Suffolk

    6 reviews

    4.0

    6 reviews

    Dined on 8 December 2023

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4
    Food was very good although I ordered a vegan hotdog with a jacket potato and was surprised when it came with dairy butter. Think in this day and age they could have easily provided an alternative spread? Also perhaps because they had their 241 offer on it seemed like they were in a hurry to serve us and get us out!! So everything seemed very rushed.
    Zaks - WatersideResponded on 11 December 2023
    Thank you for your review and sincere apologies you were given butter, this is not acceptable and we will ensure direct retraining is given. Thank you for your suggestion of an alternative spread we will certainly pass on this feedback. Apologies also if you felt rushed, this is not how we want our guests to feel and sorry that you did. Thank you for your feedback

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  8. OpenTable Diner

    Norfolk/Suffolk

    1 review

    5.0

    1 review

    Dined on 3 December 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Good service, great food. Lovely atmosphere, it was a lovely evening as always.
    Zaks - WatersideResponded on 5 December 2023
    Thank you so much! So glad you enjoyed your evening 🤩

    Is this helpful?

  9. OpenTable Diner

    Norfolk/Suffolk

    1 review

    4.0

    1 review

    Dined on 3 December 2023

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4
    Always reliable - a very nice time at Zak’s on the river. Will be back soon
    Zaks - WatersideResponded on 5 December 2023
    Thank you! See you again soon 😊

    Is this helpful?

  10. Agee

    Norfolk/Suffolk

    1 review

    4.0

    1 review

    Dined on 3 December 2023

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4
    Staff were great, after initially seating us in the conservatory when it was minus 2 outside, they quickly relocated us when we pointed out the draught coming through the door, with no fuss. Brilliant service, glasses were never empty, they put candles and sparklers in the birthday cake we brought with us and sang Happy Birthday with us to our 5 Yr old. One of our party was vegan, and was impressed by the range of vegan starters and burgers, but weirdly was given a jacket potato with no filling whatsoever! Parking is limited. Would eat there again, we had a lovely evening.
    Zaks - WatersideResponded on 5 December 2023
    Thank you for your review, glad you enjoyed your evening 😊

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  11. OpenTable Diner

    Norfolk/Suffolk

    2 reviews

    5.0

    2 reviews

    Dined on 2 December 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great night out with friends there was 10 of us we all ate and drank different things but the food all came out at the same time and was hot and tasty the staff looked after us with drinks so couldn’t be happier it was quite busy aswell so all the staff did well
    Zaks - WatersideResponded on 5 December 2023
    Thank you so much so glad you all enjoyed 🤩

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  12. OpenTable Diner

    Exclusive

    1 review

    5.0

    1 review

    Dined on 2 December 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Zaks has always been a good place to meet up with friends as great food good value for money best burgers around
    Zaks - WatersideResponded on 5 December 2023
    Thank you so much! 🤩

    Is this helpful?

  13. OpenTable Diner

    Norfolk/Suffolk

    3 reviews

    5.0

    3 reviews

    Dined on 2 December 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Excellent. Never disappointed with the food. Great atmosphere.

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  14. OpenTable Diner

    Norfolk/Suffolk

    1 review

    5.0

    1 review

    Dined on 2 December 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Very nice meal with good service in pleasant surroundings.
    Zaks - WatersideResponded on 5 December 2023
    Thank you so much 😊

    Is this helpful?

  15. OpenTable Diner

    Norfolk/Suffolk

    1 review

    5.0

    1 review

    Dined on 1 December 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Good food, as usual. Good, friendly and timely service, as usual. And as an added bonus on this occasion, the 2 for 1 burger deal made it extra good value.
    Zaks - WatersideResponded on 5 December 2023
    Thank you so much 😊

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  16. Rushy2468

    Norfolk/Suffolk

    8 reviews

    3.0

    8 reviews

    Dined on 30 November 2023

    1. Overall 3
    2. Food 2
    3. Service 5
    4. Ambience 5
    Me and my son and his careers visit zacs waterside or mousehold once amonth because gluten free menu . We ordered two gluten free burgers what normally tasty but absolutely cold and tasted disgusting. We had jacket each on side no butter was offered or no salad on side . I didn’t eat much of mine . Very very disappointed sorry will not be coming back .
    Zaks - WatersideResponded on 5 December 2023
    Really sorry to hear this hopefully you picked this up with your server so they could put this right for you?

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  17. ChristineF

    Norfolk/Suffolk

    3 reviews

    5.0

    3 reviews

    Dined on 30 November 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    Excellent burger and chicken wings, the best we have had in ages. Great friendly service.
    Zaks - WatersideResponded on 5 December 2023
    Thank you so much! So glad you enjoyed 🤩

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  18. OpenTable Diner

    Norfolk/Suffolk

    5 reviews

    vip
    5.0

    5 reviews

    Dined on 29 November 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Love it never fail with service or food 😄 the staff should have a pay rise
    Zaks - WatersideResponded on 5 December 2023
    Thank you so much! 😊

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  19. OpenTable Diner

    Norfolk/Suffolk

    4 reviews

    5.0

    4 reviews

    Dined on 28 November 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great service with a smile. 2 for 1 burger offer meant we had extra sides!!! Food was cooked to perfection.
    Zaks - WatersideResponded on 5 December 2023
    Thank you 😊

    Is this helpful?

  20. SarahC

    Norfolk/Suffolk

    1 review

    2.0

    1 review

    Dined on 28 November 2023

    1. Overall 2
    2. Food 5
    3. Service 5
    4. Ambience 2
    We have been to Zak’s many times it was my birthday and we were sat in conservatory and it was sooo cold I ate my dinner with my coat on
    Zaks - WatersideResponded on 5 December 2023
    Sorry to hear this, we have changed our booking system to res diary where you can choose where to sit. Hope you did enjoy your birthday 😊

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  21. Melbel63

    London

    5 reviews

    5.0

    5 reviews

    Dined on 28 November 2023

    1. Overall 5
    2. Food 4
    3. Service 3
    4. Ambience 4
    Side Salads (cobb salad) really small for £5 and really a mixed salad Jacket potato tastes reheated and oily! Burgers lovely Not great value if fat/dairy free and not having chips or bun Bring back the skinny burger where you got loads of fabulous salad for people eating heathy Seems there’s no salad garnish on plates either.. only on bun?
    Zaks - WatersideResponded on 5 December 2023
    Thank you for your feedback, you can order a 6oz beef burger from the grill section which comes with ample salad if you choose salad instead of a potato option, our burger buns are also vegan so do not contain any dairy 😊

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  22. Soph

    Norfolk/Suffolk

    1 review

    4.0

    1 review

    Dined on 27 November 2023

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 5
    Lovely good, great veggie options for a burger places
    Zaks - WatersideResponded on 5 December 2023
    Thank you so much! 🤩

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  23. RachelB

    Norfolk/Suffolk

    3 reviews

    5.0

    3 reviews

    Dined on 26 November 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    Fantastic food, we had five adults in our party and all ordered different meals, sides and extras and sll was Fantastic. The order was correct and prompt. The service was fantastic, our server was helpful and friendly. We loved every mouthful and can't wait to return.
    Zaks - WatersideResponded on 5 December 2023
    Thank you so much so glad you enjoyed your visit 🤩

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  24. Edna

    Norfolk/Suffolk

    2 reviews

    5.0

    2 reviews

    Dined on 24 November 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    We had a wonderful time , for my daughter's birthday, thank you
    Zaks - WatersideResponded on 5 December 2023
    Thank you so much! So glad you enjoyed the birthday celebrations 😊

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  25. NaomiE

    Norfolk/Suffolk

    2 reviews

    5.0

    2 reviews

    Dined on 23 November 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Excellent food and service, as always with Zaks! The burgers are amazing!
    Zaks - WatersideResponded on 5 December 2023
    Thank you so much! 🤩

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  26. JamesP

    Norfolk/Suffolk

    3 reviews

    5.0

    3 reviews

    Dined on 23 November 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Fantastic service great food my 1 year old son loved his kids meal also Zak’s has always been a huge favourite spot.
    Zaks - WatersideResponded on 24 November 2023
    Thank you for your review! 😊

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  27. TracyD

    Norfolk/Suffolk

    4 reviews

    5.0

    4 reviews

    Dined on 23 November 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    Great good we had a vegan with us and she was amazed at the choice and taste. Thank you
    Zaks - WatersideResponded on 24 November 2023
    Amazing to hear thank you so much! 🤩

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  28. AllanS

    Norfolk/Suffolk

    1 review

    5.0

    1 review

    Dined on 22 November 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Wings were fantastic refilled fast and lovely staff as always! Thank you Zak’s waterside always a pleasure
    Zaks - WatersideResponded on 24 November 2023
    Thank you so much! So glad you enjoyed 🤩

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  29. Clatters

    Norfolk/Suffolk

    2 reviews

    5.0

    2 reviews

    Dined on 21 November 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Lovely meal, great atmosphere with great music and the staff were lovely making it a nice evening out. Thank you.
    Zaks - WatersideResponded on 5 December 2023
    Thank you so much! So glad you enjoyed your evening 😊

    Is this helpful?

  30. Nick

    Norfolk/Suffolk

    1 review

    4.0

    1 review

    Dined on 19 November 2023

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 4
    We booked in for breakfast on the Sunday morning and love the 50's American vibe Zak's has going on. The service was good, with friendly waitresses and staff. Excellent food - the big breakfast is very big! - and the unlimited tea or coffee makers it a real bargain. The atmosphere was great with good music and and a lively free to the place. The diner is looking like some of the paintwork could do with a refresh, as it looks "well loved" in places. However, I'd recommend it to anyone, and we did indeed do that to the taxi driver that picked us up.
    Zaks - WatersideResponded on 22 November 2023
    Thank you so much for your review, so glad you enjoyed your breakfast 🤩

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  31. adamw

    Norfolk/Suffolk

    2 reviews

    5.0

    2 reviews

    Dined on 17 November 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Always consistently good. Good food, great service. Been going for years.
    Zaks - WatersideResponded on 22 November 2023
    Thank you so much! 🤩

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  32. StewartT

    Norfolk/Suffolk

    1 review

    4.0

    1 review

    Dined on 14 November 2023

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 3
    I've been going to this place for several years now. It's got a great atmosphere and the food is great. They serve generous portions and although the menu is slightly limited you go there for the burgers, not for the range of foods. Nice decor I've been with my sons, work colleagues and on this occasion an old girlfriend. It's great for birthdays.
    Zaks - WatersideResponded on 22 November 2023
    Thank you for your review so glad you enjoyed your visit 😊

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  33. JackieC

    Norfolk/Suffolk

    2 reviews

    5.0

    2 reviews

    Dined on 14 November 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Lovely well cooked meal amazing atmosphere friendly helpful staff always Nothing is to much trouble going again before Christmas absolutely love this place not too far from home reasonably priced
    Zaks - WatersideResponded on 17 November 2023
    Thank you so much for your lovely review, so glad you enjoyed! See you again soon 🤩

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  34. PGrddddd

    London

    2 reviews

    5.0

    2 reviews

    Dined on 11 November 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Friendliest waiting staff, impeccable vibes, great veggie options, and so much food 🌚
    Zaks - WatersideResponded on 14 November 2023
    Thank you for your review!

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  35. VictoriaC

    Norfolk/Suffolk

    1 review

    5.0

    1 review

    Dined on 11 November 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    As always great food and service in a clean and friendly environment
    Zaks - WatersideResponded on 14 November 2023
    Thank you so much! 😊

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  36. MickA

    Norfolk/Suffolk

    1 review

    4.0

    1 review

    Dined on 10 November 2023

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4
    Food great just parking a problem, the car park is too small
    Zaks - WatersideResponded on 14 November 2023
    Thank you for your review, glad you enjoyed your meal 😊

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  37. Kirstie

    Norfolk/Suffolk

    4 reviews

    5.0

    4 reviews

    Dined on 10 November 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 3
    Absolutely fantastic service, extremely friendly and helpful. Good was absolutely delicious but sadly the noise level was a bit too much and spoiled the mood somewhat.
    Zaks - WatersideResponded on 14 November 2023
    Thank you for your feedback, glad you enjoyed the food and the service was friendly 😊

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  38. Cadbury

    Norfolk/Suffolk

    15 reviews

    5.0

    15 reviews

    Dined on 9 November 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    The staff were very friendly the food portions are generous and although can be a bit loud the waterside tables were set slightly better apart
    Zaks - WatersideResponded on 14 November 2023
    Thank you for your feedback, glad you enjoyed your meals 👍

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  39. RichardB

    Norfolk/Suffolk

    2 reviews

    5.0

    2 reviews

    Dined on 9 November 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 3
    Always loved Zak’s burgers & they’re still the same Great Value & Taste & the service we received from staff was perfect Thank You
    Zaks - WatersideResponded on 10 November 2023
    Thank you for your lovely review 🤩

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  40. keiths

    Norfolk/Suffolk

    1 review

    3.0

    1 review

    Dined on 9 November 2023

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 3
    MY BURGER WAS DRY, WITH ONE PIECE OF TOMATO AND LETTUCE WITH A BUN AND MATCHSTICK FRIES. I THINK HAVING THE OPTION OF PROPER CHIPS WOULD BE GOOD.
    Zaks - WatersideResponded on 10 November 2023
    Thank you for your feedback and sorry to hear your burger was dry we will pick this up with the team. We have 6 different potato option available so maybe a different choice might be preferred, thank you

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Safety precautions

  • Cleaning & sanitising

    • Surfaces sanitised between seatings
    • Digital, disposable or sanitised menu provided
    • Common areas deep-cleaned daily
    • Sanitiser or wipes provided for customers
    • Contactless payment available
  • Physical distancing

    • Limited number of seated diners
    • Distancing maintained in common areas
    • Extra space between tables
  • Protective equipment

    • Waiting staff wear masks
    • Diners must wear masks unless eating or drinking
  • Screening

    • Sick staff prohibited in the workplace

FAQs

Zaks - Waterside is rated 4.6 stars by 1631 OpenTable diners.

Not available on OpenTable

Unfortunately, this restaurant is not on the OpenTable booking network.

If you like, we'll notify you by email if this restaurant joins.


Is this your restaurant?
Claim this listing
Google Map for Zaks - Waterside

Barrack Street, Norwich, Norfolk NR3 1TS

Additional information

  • Area
    United Kingdom
  • Hours of Operation
    Mon–Thu 12:00–21:30 Fri 12:00–22:00 Sat 09:00–22:00 Sun 09:00–21:30
  • Price
    £25 and under
  • Cuisines
    American
  • Dining style
    Casual Dining
  • Dress Code
    Casual Dress
  • Parking Details
    Street Parking
  • Payment Options
    AMEX, Mastercard, Visa
  • Additional
    Bar/Lounge, Beer, Cocktails, Full Bar, Gluten-free Options, Non-Smoking, Patio/Outdoor Dining, View, Weekend Brunch, Wheelchair Access, Wine
  • Privacy Policy
  • Terms of Use
  • Cookies and Interest-Based Ads
  • Cookie Preferences
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