Zaks - Waterside

4.6
557 reviews
£25 and under
American
In 1976 local musician and entrepreneur Harvey Platt had the idea to bring a slice of America to Norwich after working for and with the American war machine in South East Asia and a later visit to San Francisco to meeting up with former musician buddies.
Harvey had the opportunity to purchase an old café caravan situated on Castle Meadow Norwich next to the old cattle market.
Zaks opened in May 1976 serving the now famous chargrilled burgers in the “Original Zaks Caravan” wrapped in tin foil and cooked fresh to order in the American tradition.
If it is an authentic American dining experience you are looking for then Zaks is your kind of place. Burger, ribs and chicken are standards on our menu. Add to this succulent steaks, amazing desserts and a huge selection of authentic drinks (including shakes).

We can't wait to welcome you!!!

Safety precautions

Cleaning & Sanitising
  • Surfaces sanitised between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitised menu provided
  • Sanitiser or wipes provided for customers
  • Contactless payment available
Physical distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective equipment
  • Waiting staff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
What 557 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.6based on recent ratings
4.6
food
4.7
service
4.5
ambience
4.5
value
Noise · Moderate
95% of people would recommend it to a friend
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A
Abborini
1 review
Dined 6 days ago
Overall4food5service4ambience5

As always a really enjoyable meal. The best American style food around and plenty of it! Restaurant is cool and feels authentic American without being naff. Will be back soon.

Zaks - Waterside
Responded 19 hours ago

Thank you so much! So glad you enjoyed! 😊

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S
Samantha
1 review
Dined 6 days ago
Overall5food5service5ambience5

Lovely food. Staff super friendly.
Car park is a little small so do look for other parking near by.
Super value for money and tastes lovely.

Zaks - Waterside
Responded 6 days ago

Thanks Samantha so glad you enjoyed 😊

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OT
OpenTable Diner
1 review
Dined 7 days ago
Overall3food3service2ambience3

Food was good. Unfortunately found the staff very rude

Zaks - Waterside
Responded 5 days ago

Really sorry to hear this we have sent you a message, glad you still enjoyed your food

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KN
KarlN
Norfolk
1 review
Dined on 18 July 2021
Overall5food5service5ambience5

Brilliant vibe (great to see it still has that classic Zak's vibe). Great staff - kind and personal. Tasty food. Big plates! Classic tunes.

Zaks - Waterside
Responded 7 days ago

Thank you so much! So glad you enjoyed 😍

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OT
OpenTable Diner
Norfolk
1 review
Dined on 17 July 2021
Overall5food5service5ambience5

We were struggling to find somewhere to eat that was serving early and luckily Zak’s Waterside had a table just when we needed it.

The staff were really friendly and we had a lovely table in the outside conservatory. My mum has Alzheimer’s and the waiting staff were so patient and helpful whilst she was struggling with the huge selection of amazing food choices.

The food was perfect and huge amounts of it too! Despite feeling very full, we still all had a cheeky dessert which were so good…. Too good 🤣
With the gorgeous sunny weather, sitting by the river, eating amazing food, it was the perfect end to a lovely day out with family.

Zaks - Waterside
Responded 7 days ago

Thank you so much so glad you enjoyed your family meal out 😍

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BW
BevW
Norfolk
1 review
Dined on 16 July 2021
Overall4food4service3ambience5

Great view, nice food, quick food, although our food arrived before cutlery and despite waitress offering to get us refills on our drinks I had to go and ask for cutlery having waited

Zaks - Waterside
Responded 7 days ago

Really sorry about the cutlery being forgotten but glad you enjoyed your meals 😊

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KM
KellyM
1 review
Dined on 14 July 2021
Overall5food5service5ambience5

Great food, great service, great ambience 5 stars all the way

Zaks - Waterside
Responded 7 days ago

Amazing thank you so much Kelly! 😍

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AD
AllisterD
Norfolk
1 review
Dined on 14 July 2021
Overall5food5service5ambience5

Amazing food amazing staff always looked after never had a bad meal top notch

Zaks - Waterside
Responded 7 days ago

Great to hear thank you so much! 😊

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HS
HenryS
Norfolk
2 reviews
Dined on 14 July 2021
Overall5food5service5ambience5

I went for the wing it Wednesday at Zak's with my friends and the wings were amazing as usual, and the staff were amazing too!

Zaks - Waterside
Responded on 15 July 2021

Amazing thank you so much!!! 🤩

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T
Tom123
Cambridge
1 review
Dined on 26 June 2021
Overall4food3service5ambience3

Very lovely staff, great meals but have been to better Zak’s before

Zaks - Waterside
Responded on 28 June 2021

Thanks for leaving us a review Tom glad you still enjoyed 😊

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l
lukee
1 review
Dined on 26 June 2021
Overall5food5service5ambience5

Great food massive portion, great value , staff very helpful and overall a good place to eat will definitely go again.

Zaks - Waterside
Responded on 28 June 2021

Thank you so much so glad you enjoyed! 😍

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H
Huckerby
London
2 reviews
Dined on 26 June 2021
Overall5food5service5ambience5

Fab meal as always. Top class service. It my my sons birthday and he had a fab time. Thank you

Zaks - Waterside
Responded on 28 June 2021

Thank you so much! So glad you enjoyed the birthday celebrations 😍

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J
Jemima
Hampshire
1 review
Dined on 26 June 2021
Overall5food5service5ambience5

Lovely breakfast over looking the river. Good service and clean dinner. Great choice of English or American cooked breakfasts. Has vegetarian options but we had to ask for them. Overall lovely relaxing place to eat a breakfast/brunch at the weekend.

Zaks - Waterside
Responded on 30 June 2021

Thank you so much Jemima so glad you enjoyed your breakfast 😊

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HG
HelenG
Norfolk
1 review
Dined on 26 June 2021
Overall5food5service5ambience5

Lovely food as always, staff were polite and friendly had the high chair set up ready for us.

Zaks - Waterside
Responded on 28 June 2021

Thanks so much Helen! 😊

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AA
AnneA
London
1 review
Dined on 25 June 2021
Overall4food4service5ambience4

Was sat at a table very quickly and served. Drinks and food came very quickly. Would definitely return again soon.

Zaks - Waterside
Responded on 28 June 2021

Thanks Anne so glad you enjoyed 😊

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B
Bethany
Norfolk
2 reviews
Dined on 25 June 2021
Overall5food5service5ambience5

booked table on line Thursday eve for Friday night, as it was a nice eve we opted to sit outside by the river.
Service was exceptional and food was just as good

Zaks - Waterside
Responded on 28 June 2021

Thanks so much Bethany so glad you enjoyed your evening 😍

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MC
MichalaC
Norfolk
2 reviews
Dined on 25 June 2021
Overall5food5service5ambience5

Fabulous as always, been coming here for years :-)

Zaks - Waterside
Responded on 28 June 2021

Thanks Michala! So glad you enjoyed 😊

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SP
SarahP
Norfolk
1 review
Dined on 25 June 2021
Overall4food4service5ambience3

Great location, lovely staff and good menu choice. Will definitely be back.

Zaks - Waterside
Responded on 28 June 2021

Thanks Sarah! So great to hear 😊

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SS
SamanthaS
Norfolk
1 review
Dined on 25 June 2021
Overall5food5service5ambience5

Lovely food. Good polite service. Good value for money

Zaks - Waterside
Responded on 28 June 2021

Thanks Samantha! Glad you enjoyed your meals 😍

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k
karl
Norfolk
3 reviews
Dined on 25 June 2021
Overall4food5service4ambience3

Had a few meals at Zaks Waterside, this one was a long time coming.
The food was lovely, we will return.

Zaks - Waterside
Responded on 28 June 2021

Thanks Karl! 😍

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OT
OpenTable Diner
Norfolk
1 review
Dined on 25 June 2021
Overall5food5service5ambience5

Super food for breakfast! Great service from Jayne & Brit

Zaks - Waterside
Responded on 28 June 2021

Thank you so much! So glad you enjoyed breakfast! 😊

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KS
KatieS
1 review
Dined on 24 June 2021
Overall3food4service3ambience3

It’s was a nice enough atmosphere, good playlist. The milkshake was awful, very watery, couldn’t drink it. The service was ok, not amazing, not too bad just average I guess. The food was nice enough, again nothing worth travelling for. Just an average restaurant.

Zaks - Waterside
Responded on 28 June 2021

Thanks for leaving us a review Katie, gutted you were disappointed especially with the milkshake as we're really known for them! Sounds like it just wasn't up to our usual high standards ☹ We will pick this up with the team.

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KC
KarlC
Norfolk
1 review
Dined on 24 June 2021
Overall5food5service5ambience5

Food really good,nice and hot,really good value for money

Zaks - Waterside
Responded on 28 June 2021

Thanks Karl so glad you enjoyed 😊

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JW
JanetW
1 review
Dined on 23 June 2021
Overall4food4service4ambience3

Traditional to come here for Birthday celebrations,love there burgers and as always good portions and great value for money.

Zaks - Waterside
Responded on 28 June 2021

Thanks so much Janet! So great to hear you enjoyed the traditional birthday celebration 😍

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SD
SharonD
Norfolk
3 reviews
Dined on 20 June 2021
Overall5food5service5ambience5

Father’s Day meal. Excellent meal as always. Staff amazing. Lovely atmosphere.

Zaks - Waterside
Responded on 28 June 2021

Thanks Sharon! So glad you enjoyed 😍

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N
Nick
Norfolk
5 reviews
Dined on 20 June 2021
Overall4food4service4ambience4

American Diner circa 1950s/60s nostalgic. The cliental on our lunchtime visit on Father's Day (a Sunday) was young family/children but I believe for Wings Wednesday evenings it is more "studenty"

Zaks - Waterside
Responded on 22 June 2021

Thanks Nick 😊

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JE
JennyE
Norfolk
1 review
Dined on 20 June 2021
Overall4food5service4ambience4

Went here for Father’s Day meal. We were stuck in traffic and we knew we would be late for our booking. We called the restaurant and they were very accommodating and kept the table open for us.
Food portions were large but reasonably priced. Good atmosphere.
Only downside was that we were seated in the add on area which was a little too cold for the kids.

Zaks - Waterside
Responded on 21 June 2021

Thanks Jenny glad you enjoyed your meals, next time when you book you can add a note to say you'd like to sit in the restaurant and not the conservatory 😊

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DC
DanielC
Norfolk
1 review
Dined on 19 June 2021
Overall3food2service4ambience3

Second time at Zaks where food hasn’t been up to scratch

Zaks - Waterside
Responded on 21 June 2021

Thanks for your feedback Daniel, we would like to know some more details and will send you a message.

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S
Shay
1 review
Dined on 19 June 2021
Overall5food5service5ambience5

Excellent service and lovely food. Portions are big so excellent value for money. Will definitely return again soon.

Zaks - Waterside
Responded on 21 June 2021

Thank you so much so glad you enjoyed 😍

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SW
SharonW
1 review
Dined on 19 June 2021
Overall5food5service5ambience5

Great food and service, restaurant is perfect size for enjoyable experience. Prices are average for this type of meal in a restaurant, quality of food is excellent and the portion sizes are very good. Highly recommended.

Zaks - Waterside
Responded on 22 June 2021

Thank you so much Sharon! So glad you enjoyed 😊

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SM
SarahM
Norfolk
1 review
Dined on 19 June 2021
Overall5food4service5ambience5

Early Father’s Day breakfast celebration and the staff couldn’t have been more attentive - food was fun and well priced and we would recommend!

Zaks - Waterside
Responded on 22 June 2021

Thank you so much Sarah so glad you enjoyed your breakfast! 😍

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MD
MarkD
Norfolk
1 review
Dined on 18 June 2021
Overall2food1service2ambience1

Food was over cooked rib was tough and stringy as was the fried chicken. I had the same meal last time at the mousehold restaurant which was perfect.

Zaks - Waterside
Responded on 21 June 2021

Really sorry to hear this Mark this is not how your meal should be we will feedback to the kitchen team.

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MH
MandyH
1 review
Dined on 16 June 2021
Overall5food5service5ambience5

Very helpful staff.
Fantastic GF menu.
Great good quality.
Nice gin!
Very nice tone sitting outside by the river

Zaks - Waterside
Responded on 18 June 2021

Thanks so much Mandy! So glad you enjoyed your visit! 😍

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OT
OpenTable Diner
Norfolk
1 review
Dined on 16 June 2021
Overall4food3service3ambience3

The food was lovely but no one told us when we ordered that the nachos was a share meal and it did not state on the menu; I had a jacket potato and it wasn’t nice at all. It was yellow inside and clearly an old potato heated up. Burger delicious.

Zaks - Waterside
Responded on 18 June 2021

Thanks for your feedback sorry if it wasn't clear on the menu the portions size of the nachos sometimes people do get them for themselves! Will feedback to the kitchen on your jacket potato but really glad you enjoyed your burger 😊

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MH
MartynH
1 review
Dined on 16 June 2021
Overall5food5service5ambience5

Everything about Zacks is good as per my ratings. The only thing which would be a criticism is that the prices are high for a burger meal. As a family of 4 it cost over £80, £90 with tip! That’s a wee bit too much. I’d expect 10-15% lower! Having said that the food and service was good. Thank you

Zaks - Waterside
Responded on 18 June 2021

Thanks for your feedback Martyn so glad you enjoyed your visit 😊

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PC
PeterC
1 review
Dined on 15 June 2021
Overall5food5service5ambience5

Very nice lunch in very pleasant surroundings I have not been to Zak’s waterside for several years
I have been a Zak’s customer for about 45 years and I have to say it’s as good today as it always was great service great value and the ribs as good as always we will be back to this branch very soon

Zaks - Waterside
Responded on 17 June 2021

Thanks so much Peter so amazing to hear so glad you enjoyed the ribs 😍

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P
Paula
Norfolk
1 review
Dined on 14 June 2021
Overall5food5service5ambience5

As always, a fantastic night out. Service was friendly and fast, and the food was delicious.

Zaks - Waterside
Responded on 15 June 2021

Thank you so much Paula that's so great to hear! 😍

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CK
CherylK
Norfolk
1 review
Dined on 14 June 2021
Overall5food5service5ambience5

Great food and a large extensive vegan menu. Will definitely go back

Zaks - Waterside
Responded on 15 June 2021

Thanks Cheryl! 😍

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EA
EmmaA
1 review
Dined on 13 June 2021
Overall5food5service5ambience5

Great service from the minute we walked in. Greeted with a friendly smile, served straight away, food brought out in good time. Everything was cooked to how we liked.
Couldn’t ask for a better experience while dining out.

Zaks - Waterside
Responded on 14 June 2021

Thank you so much Emma! So glad you enjoyed 😍

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ME
MatthewE
1 review
Dined on 13 June 2021
Overall5food5service5ambience4

Great place to eat, value for money & wonderful, friendly staff. Definitely go back again.

Zaks - Waterside
Responded on 15 June 2021

Amazing thank you so much Matthew! 😍

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FAQs

Zaks - Waterside is rated 4.6 stars by 557 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting bookings at the moment.