RESTAURANT REPUTATION MANAGEMENT

Take charge of your restaurant’s reputation

Manage guest feedback, boost your ratings, and build a reputation that keeps guests coming back with restaurant reputation management software.

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Aggregate and manage reviews

No more hunting down guest feedback—collect and manage all your reviews in one place with our restaurant review management software.

Aggregate reviews

Gain full visibility and ease of management by pulling all your reviews from key sources like Google and Facebook into one place

Respond to reviews

Make guests feel heard by directly responding to Google, Facebook, and OpenTable reviews, as well as your own custom surveys

Spot trends & opportunities

Uncover new opportunities with keyword and sentiment analysis of guest feedback

Get actionable, relevant feedback

Connect with diners about their experience at your restaurant and send surveys to hear from guests, first-hand.

Tap into review reports

Subscribe to automated review reports so you can quickly address reviews and feedback

Send custom feedback surveys

Customise surveys to get specific feedback directly from diners and confirm areas of opportunity

Get alerted to negative feedback

Get notified of negative feedback as soon as possible with negative feedback alerts

Analyse insights and uncover new opportunities

Streamline reputation management for restaurants. Get clear insights on how you’re doing—and take action to optimise your business.

Unlock insights with review summaries

Better understand your review rating, what’s changed over time, and how to improve the guest experience

Search reviews by keyword

Search reviews by keyword—if available, keyword sentiment details will be displayed at the top of the search results

Analyse sentiment

Convert feedback into ratings with sentiment analysis in key categories like food, service, and value

Get started with OpenTable today

A member of our team will reach out shortly to discuss your needs and if you’d like, give you a platform demo

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Frequently asked questions

Restaurant reputation management is the ongoing process of monitoring, analyzing, and responding to guest reviews and feedback—across platforms like OpenTable, Google, and more. It’s all about understanding how guests perceive your restaurant, using their feedback to improve service, and showing that you value their opinions.

Reputation management helps you grow and protect your brand by staying on top of guest feedback. When you actively monitor and respond to reviews, you show guests you care—which builds trust, encourages repeat visits, and can even boost your ranking on review sites.

OpenTable’s reputation management solution brings all your reviews into one place so you can respond faster and smarter. It includes:
– A centralised dashboard for review tracking across platforms
– Sentiment analysis to spot trends and opportunities
– Automated alerts for new feedback
– Response tools to help you engage with guests

Reputation management helps you turn feedback into action. By tracking guest sentiment, you can spot areas for improvement, recognise standout staff, and respond to guest concerns. It can lead to better guest experiences, better word-of-mouth, and more loyal regulars.

Start by staying calm, empathetic, and professional. Acknowledge the guest’s experience, apologise when appropriate, and offer a way to make things right. A thoughtful, timely response shows you’re committed to a great guest experience and can help turn a negative review into a second chance.

No. While online reviews play a big role in your restaurant’s reputation, it also includes direct guest feedback, survey responses, and social media mentions. Reputation management is about understanding guests’ perceptions of your restaurant wherever they’re talking about you.

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