Awarded Bib Gourmand 2017, The Good Food Guide 2017 and Shortlisted Restaurant and Bar Design Awards 2016.
Our food menu takes you through the day from breakfast to dinner. Your favourite breakfast and brunch dishes are served daily from 8 am-3pm and from 12pm an exquisite selection of starters and mains are served.
The Conservatory Bar is the perfect spot to meet with friends over coffee or enjoy after-work drinks whilst our Stable Block provides stylish, high top tables that lend themselves perfectly to evening drinks and nibbles. Superfast WiFi and multiple plug points also mean you can work from Charlotte’s throughout the day.
PLEASE NOTE: We accept payment by debit cards, credit cards, AMEX and Apple Pay but not by cash or cheque.
I keep going back hoping service will improve. Never does although usually the food is ok when you eventually get it. Today it was just poor. Won’t be going back
Overall experience very good. Waiting staff were pleasant but did not pay particular attention to top up glasses etc nor did they have a good knowledge of the menu. Lovely surroundings with a buzzy atmosphere and music at perfect level for conversation.
Our starters were good but not outstanding. We ordered rib eye steaks as a main and these arrived luke warm, so that garlic butter they were served with barely melted and were a little chewy and sinewy- not the quality I would have expected... sides were decent but again not outstanding. I’ve enjoyed great meals here before so am not sure if this was an off day, but hopefully not a sign of things to come.
Service was great, staff were very efficient and friendly. Food was a bit mixed, steak was very nice, my fish was raw in the middle, a little disappointing for the price.
Really great local venue! Wonderful brunch. Friendly staff
My wife and I had a brilliant time here on a FrIday night. Great buzzy atmosphere, really positive energetic staff who really engaged with us at the bar and in the main restaurant, plus absolutely delicious food, wine and aperitifs. Classic Negroni plus Sidecar with cognac, followed by burrata and artichoke salad, lamb and cod loin with a wonderful Beaujolais Chateau Cambon, the godfather of Gamay, and a nice herbal tea. Brilliant food drink and service all round, plus the nice touch of calling me personally to confirm on the day. Probably, the best restaurant in Ealing :)
Beautiful position. Food very good. Service was inconsistent as were the cocktails. Staff very nice.
I really like Charlottes especially the venue. I am happy the menu changed from sharing plates, however, although really tasty, it’s way too small for the price. It was a very expensive night so would only recommend for special occasions. Staff were great as was service.
Great food and very friendly and customer focused service. The bar manager is especially welcoming and has shared plans to offer more local beers in the future on a rotating basis. Lots of reason to keep going back.
One of the better places in Ealing at the moment - service always good and standard of food is consistently high, but their prices for brunch are way to high. Spent £45 on brunch for 2 including service - just two dishes and some non—alcoholic drinks. Come on Charlottes - come up with some better value for a quick brunch. We were only there for 45 mins max!
Good healthy food (lots of green vegetables). Nice place to bring people.
Food considerably improved since last visit.
Service inattentive and overstretched.
I love this place and go here all the time. On this occasion the food was not as good as usual, the cod had been poached in something verging on unpleasant, but there was already a mix-up with the dish so I didn't want to spoil the rest of our lunch by sending it back.
I really love this restaurant but this time it didn't come up to scratch. Service was friendly, as usual, and of course the atmosphere is top notch.
Went for Sunday brunch - food was fantastic, great service and a great selection. Great local restaurant.
Fairly bland and disappointing food, tiny portions for the price we paid. Overall, underwhelming, I wish more care and attention was given to our meal.
Consistently excellent food and nice atmosphere. service was prompt and excellent - there when wanted but nt in an overbearing way.
So disappointing as an upmarket restaurant is just what Ealing needs and food wise this is in par with its sister places in Ealing Common and Chiswick but badly let down by the poor service. It took over 20 minutes from drinks being ordered to bring served (we were sat opposite the bar!) and well over half an hour for our food to be brought out, that was with us asking twice. It was hard to get anyone’s attention to order further drinks and again we had to chase for these too. They then tried to clear away mains whilst we were still eating them. Everyone was very pleasant but it’s very galling to see staff congregating and seemingly doing nothing when you want their attention, we would have understood if the restaurant had been full but I doubt it was more than half full at any time we were there. The toilets were also filthy.
This was such a shame as we were scanning this as a potential birthday meal venue for a large group but we’ll now look elsewhere - so poor service has cost them a potential 1k in takings.
We went on Friday night with some friends and really like the food and atmosphere. I really enjoyed the home made Bloody Mary!
As always, Charlotte's W5 were great. Service is always friendly; with the staff cheerful and helpful, and the food is always a delight.
What a disappointment - we have enjoyed several meals here before so I booked a table to take some friends. I was really disappointed. The food was very mediocre, the service was quite poor (apart from one lovey young man) I also felt it was really poor value for money. The main courses are reasonable but starters, deserts and sides I feel are overpriced. The Resturant was very quiet for a Saturday night, which makes me think other people feel the same way. The service is sloppy and inattentive and just not up to scratch. Come on Charlottes W5 you need to improve as people are not willing to pay a lot of money for mediocre food, service and ambiance. Ealing needs a high quality restaurant.
Very nice. Great menu and great service. Will be going again.
The quality of the food was disappointing. the rare steak was not rare enough (someone else did get a proper rare steak, I was unlucky). The wine list was not good.
Very tasty Sunday lunch and the portion was plentiful!
Have visited a few times now for a casual coffee stop, for brunch and Sunday lunch and I always enjoy it.
Simple satisfying food excellently cooked. Restaurant is nicely decorated.
Had so many mixed reviews in this restaurant we had been once when it opened and want overly impressed but thought we’d try again. The restaurant was so cold then they switched air con on during our meal, we asked for it to be switched off which our waiter agreed. I had the flat chicken it was tasty but warm not hot, the potato dauphinois was not cooked through the potatoes were still so hard to cut. Our waiter took them away and gave me some chips to be told the potato and chips are on the house?!! I should hope so, I wouldn’t expect to pay for uncooked potatoes and also pay for a side that I didn’t want in the first place. My husbands Caesar salad wasn’t presented well, the Parmesan shavings were do thick, seemed slap dash... There was a horrible burning smell during our meal which when we left I could smell in my clothes when I got home. Waiter from the Chiswick branch seemed ice a little slow bringing our cocktails and wine (only got them when our started arrived!) usually I’d expect to have these before we start eating. Unfortunately ww won’t be going again, shame as could be a lovely place but the food and staff/team didnt seem to gel with each other.... some waitresses looked like they didn’t want to be there.
Air of quality, attentive & friendly staff. The open chef's area is a nice / reassuring touch. Food was very good, cocktails were nice.
Our waiter looked very tired and dull from the beginning. I wanted to be served someone who enjoys his job. Don't worry, I won't come back again.
The food was good, although a little small.
The drinks where not great: we all had bloody Mary's and there was about 50ml of Worcester sauce which meant the drink was totally brown.
The music was weird... There was a musicals soundtrack on.
Our server lacked any charm. We were hurried to order, 3 times, without the restaurant being at all full. My fish was quite raw but was not sold as a sushi dish. Would not recommend at all given the price level.
I booked a table for three at Charlotte’s W5 for a reunion of friends visiting central London from overseas. They kindly came to Ealing for me, and having had a great time here before with my other friends for a get together, I expected no less experience. We were led to a high table with stool type chairs by the kitchen bar, by an ugly barn door, unlike all the other ambient looking tables at the restaurant. When I asked for another place instead, we were offered a small table fit for two people, which we took. I ended up complaining to the waitress who seemed quite defensive about the situation, and got told I should have chosen the option to sit at the normal tables on the booking website, which I do not remember seeing anyway. I had to ask for a drink stand so we could at least put the ice bucket aside and make room for the food, but the only response I got was “we don’t have one.” In the end, she did bring a small table to put the bottle of “extra dry” Prosecco, which was not so dry, next to us. We decided to just get on with our long overdue get together and forget about it. The food was ok. And we did have a great time because there was so much to catch up on, not because we were back together in such an accommodating restaurant to make it even nicer for us.
I was quite disappointed with the whole experience and don’t think I will return.
I have been to charlottes twice before on my birthday and really enjoyed the cocktails and the ambiance. Staff have been friendly and helpful. Not this time. From the moment we sat down we were told what was NOT available. The cocktails list states that is you can't find what you are looking for- the staff will be happy to help. My friend asked for a pornstar martini and was asked in a patronising way if we had been before, and then rudely told that they didn't do cocktails like that. A friend asking for a g and t asked for a recommendation and was told "I have 4 pages of gin- what exactly do you want?!" I don't really expect to go out for an evening and be patronised by the waitress. Such a shame. I won't be going again.
Delicious as always. Staff were efficient and friendly. Sunday lunch is so good.
Good, value for money and quailty product. Would recommend, and go again.
Lovely place to hag out, several styles of seating, outside, inside, bar and booths. lovely new area. food tasted good, but the service provided lacked badly. could have been a one-off.
took my family there for a weekend brunch, 80% of the food arrived all together, but a few dishes were missing and we had to order them again. the roast arrived 45 mins after everyone else had fished!
real shame as the place is really nice and the staff try to be very helpful. But something went wrong for us on the day.
Charlottes is a great local restaurant, but can be subject to variation in service. Waiting staff need to be a little more observant and attentive.
An amazing meal with great service and attentive staff
I took a friend here for her birthday and we had a delicious lunch. It was great value for 3 courses and because it was her Birhday we received a complimentary glass of prosecco each. The Caesar salad was fantastic, best we had ever had and the chocolate mousse was indulgent deliciousness! Thank you to Andre and his team
As always a very good lunch in a great location and it is fantastic to have such an interesting restaurant as our local go to.
Service was hot and miss on this occasion.
The pork was just ok - the fat wasn’t rendered down enough .
Sides were good
Desert of peaches was poor
What a fabulous experience. We haven't been to Charlotte's W5 for a while, but we were so glad we returned. We took advantage of the early diner offer and it was absolutely delicious. Each course was also beautifully presented and we especially enjoyed the pulled lamb starter and the duck breast main. Just as importantly, the service was faultless. Our server, Matthew, was not only knowledgeable about the entire menu, but was extremely attentive and made the whole experience a delight. I would highly recommend Charlotte's W5; whether it be a casual early dinner, a festive celebration with a group, or an intimate dinner for two. We will certainly be returning.
Service was friendly but lacked polish. Burrata starter was brought out freezing cold - as if straight out the fridge - cardinal sin. My rare steak was brought out medium- well done. Would return for coffee or wine as nice ambience but not to dine. Food was very average but priced as something special.