Sugar Factory - Harmon

Sugar Factory - Harmon reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. L

   Lindsey

   Las Vegas2 reviews

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 2

   I love the Sugar Factory. It is always such a fun experience but the Vegas location is not up to par with its other locations. There was no hostess, we had to flag down the busser who briefly went behind the register to wash his hands and was verbally upset we asked him for help. When we went to be sat upstairs 3 servers were rude to the hostess saying this section was closed but sat us anyways. Our server didn’t bring us one of our flights of margaritas. The filet mignon were very overcooked and the macaroni had no flavor. We tried ordering an Oreo milkshake just for them to say they were out and brought us a strawberry one with random things thrown on it but it was melted like it sat out and they didn’t want to make something new. It ended up getting us sick. Overall horrible experience at the Vegas Sugar Factory. Would never recommend this location. Spent $400 for a disgusting meal and for the staff to treat us like they had better things to do.
   

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2. J

   Joshua

   Unspecified1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff was great starting from the front door of the factory. Our Waitress was incredible and the chefs did not miss.
   

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3. S

   Sheena

   Los Angeles1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server, China, made our Easter brunch extra magical! A perfect place to celebrate and take some epic pics.
   

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4. C

   Chiana

   Los Angeles1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Yany was our server and very sweet and accommodating to me and my family.
   

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5. J

   Jerome VIP

   Los Angeles18 reviews

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Food is way overpriced and they added mandatory gratuity on four people, really? Just lost my business, very disappointed
   

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6. S

   Sara

   Charleston1 review

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   The decor was very run down. Walls were dirty, wallpaper falling off, everything was faded and old. The music was playing so loud that we couldn’t hear our conversation. Service was terrible. Our waitress didn’t smile once and wasn’t very pleasant. The food was just ok. Nothing special about it.
   

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7. K

   Kitina

   Indiana6 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Made my daughter's baby gender reveal very special.
   

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8. L

   Lauren

   Chicago3 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good prices for the Strip. Burgers were delicious and staff very friendly! We got a fancy milkshake and wow! It was so much sweetness! We enjoyed our visit overall!
   

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9. Y

   Yesenia

   Las Vegas3 reviews

   5.0

   Dined on 18 April 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   China was the best. She was really sweet and made my kids feel special. They loved the drink!!!
   

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10. G

    Gary VIP

    Greater Boston22 reviews

    2.0

    Dined on 18 April 2025

    1. Overall 2
    2. Food 4
    3. Service 3
    4. Ambience 4

    We were very excited to visit Sugar Factory while visit Las Vegas with our family. Because of product shortages, many of their shakes were not available. The food was great, but we were disappointed, we couldn't get the shakes we wanted.
    

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