Tía Carmen - Phoenix

Review summary

1. I

   Isabel

   Tucson

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We got the new york, whole trout, taco night, pan frito, potatoes and street corn all of it was so good! Atmosphere was amazing!
   

   Tía Carmen - PhoenixResponded today

   Dear Isabel, Thank you for the excellent review of Tia Carmen. We are delighted that we were a memorable part of your vacation here in the city. We are especially pleased to know our pleasing atmosphere and the food was the highlight of your dining experience. We thank you for choosing us, and we hope to see you again soon! Atentamente, Maritza Portillo General Manager
   

   Is this helpful?

   Report
2. L

   Linda

   Phoenix

   5 reviews

   vip
   4.0

   5 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Each of us chose a different entrée for our lunch. The grass fed Burger was huge and my husband could not finish it and he said it was delicious. Our daughter had an incredible Romaine salad with beautifully cooked shrimp. She ate every bit of it. I had the fish And it was excellent! I will have the rest for dinner tonight.
   

   Tía Carmen - PhoenixResponded today

   Dear Linda, We were pleased to read about your recent visit to Tia Carmen and how fantastic your experience was. Our menu is based on the indigenous food culture and ingredients sourced from local Arizona farmers and ranchers, celebrating farmers, the community, and the land. It is wonderful to hear how much you loved Chef Sosa's mix of tradition and modernity. We appreciate you mentioning how the grass-fed Burger, Romaine salad, and every item you ordered were perfectly executed. Thank you again for telling us about your visit; we look forward to seeing you soon. Atentamente, Maritza Portillo General Manager
   

   Is this helpful?

   Report
3. M

   Matthew

   Milwaukee

   25 reviews

   vip
   2.0

   25 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   Food had decent taste snd profiles. But overall.was unremarkable and not memorable. Would expect alot more from.a restaurant on a JW marriot property Extremely expensive for what you get. And for prospective we are used to 5 star and Michelin rated restaurants Expected much better I guess Tables are arranged so very hard to hear others at the table and bad sound control for open spaces. Not good if want to talk or enjoy time with who your having dinner with
   

   Tía Carmen - PhoenixResponded 1 day ago

   Dear Matthew, Our restaurant is centered on the idea that food is more than a meal; it's an experience meant to inspire joy and a sense of celebration. Therefore, we truly regret that we did not meet your expectations and the noise concerns you experienced. We will share your comments with appropriate individuals to improve our guest experience. Thank you for dining with us, and we hope to have another opportunity to provide you with an excellent visit. Atentamente, Maritza Portillo General Manager
   

   Is this helpful?

   Report
4. E

   Ellie

   Chicago

   7 reviews

   vip
   5.0

   7 reviews

   Dined on 30 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Truly one of the best meals in town!! Corn tostada is always my favorite.
   

   Tía Carmen - PhoenixResponded 5 days ago

   Dear Ellie, It is always wonderful to hear from our devoted guests, so thank you for taking the time to leave a review. With our quality, superior service, delicious meals and signature drinks, we think it is pretty easy to fall in love with Tia Carmen, and we truly appreciate your kind compliments. The Corn tostada is a guest favorite, and we were glad its your favorite as well. Thank you for dining with us again. We look forward to your next visit! Atentamente, Maritza Portillo General Manager
   

   Is this helpful?

   Report
5. R

   Rob

   Phoenix

   27 reviews

   vip
   4.0

   27 reviews

   Dined on 28 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   We have been going to JW Marriott for Thanksgiving for over 20 years now. Great food and service. This year was abit different combining both Tia with the other Restaurant. Seemed spread out to much being outside and felt like a festival vs. being inside cozy environment as in past. We will be back next year but hopefully goes back to original inside mostly stations
   

   Tía Carmen - PhoenixResponded on 29 November 2024

   Dear Rob, What a pleasure reading your comments. We believe in the impact and power that food can have and want every guest to know that Tia Carmen is a love letter to the region! Thank you for your continued business and for the generous remarks about our attentive service and delicious food. We are grateful for your continued patronage and are glad you celebrated Thanksgiving with us again; we look forward to seeing you each time you wish to make more memories with us. Atentamente, Maritza Portillo General Manager
   

   Is this helpful?

   Report
6. J

   JERRY

   Phoenix

   71 reviews

   vip
   2.0

   71 reviews

   Dined on 28 November 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   Worst holiday buffet ever. Cold food, incompetent staff, excessive gratuity for bringing us two cans of soda!
   

   Tía Carmen - PhoenixResponded on 29 November 2024

   Dear Jerry, Please accept our apologies as well as every assurance we will be working to address the concerns outlined in your review. Typically, our servers do a terrific job responding to our guest's needs; therefore, we will address these comments with our team so we can serve you better going forward. Moreover, providing delicious, high-quality meals is at the heart of what we strive for; therefore, we apologize for not meeting your expectations. We will address your comments to our culinary team. We want each of our guests to have a memorable visit, and we hope you will give us a chance to make it up to you. Atentamente, Maritza Portillo General Manager
   

   Is this helpful?

   Report
7. R

   Robert

   Phoenix

   1 review

   5.0

   1 review

   Dined on 28 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thanksgiving buffet was over the top! Everything was delicious.
   

   Tía Carmen - PhoenixResponded on 29 November 2024

   Dear Robert, We were pleased to read about your recent visit to Tia Carmen and how fantastic your experience was! Our menu is based on the indigenous food culture and ingredients sourced from local Arizona farmers and ranchers, celebrating farmers, the community, and the land. It is wonderful to hear how much you loved Chef Sosa's mix of tradition and modernity. We appreciate you mentioning how our food was perfectly executed. Thank you for celebrating Thanksgiving with us; we look forward to seeing you soon. Atentamente, Maritza Portillo General Manager
   

   Is this helpful?

   Report
8. V

   V

   Orange County

   8 reviews

   vip
   4.0

   8 reviews

   Dined on 24 November 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   The food here is consistently good. I love that they use local food sources. They also have a lot of gluten free, vegatarian and vegan options. They have a secret/off menu dessert "horchata ice cream sandwhich" that is by-far one of the best desserts I've had.
   

   Tía Carmen - PhoenixResponded on 25 November 2024

   Dear Guest, We were pleased to read about your recent visit to Tia Carmen and how fantastic your experience was! Our menu is based on the indigenous food culture and ingredients sourced from local Arizona farmers and ranchers, celebrating farmers, the community, and the land. It is wonderful to hear how much you loved Chef Sosa's mix of tradition and modernity. We appreciate you mentioning how the horchata ice cream sandwich was perfectly executed. Thank you again for telling us about your visit; we look forward to seeing you soon. Atentamente, Maritza Portillo General Manager
   

   Is this helpful?

   Report
9. C

   Chris

   Phoenix

   1 review

   4.0

   1 review

   Dined on 23 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   The restaurant Tia Carmen is absolutely beautiful. Every employee/ hostess / waiter was very professional & accommodating. We had reservations & seated quickly for 9am breakfast. Table & chairs comfortable. Buffet food selection had quite a bit of selection especially of meat proteins. Which was very good. But even though food was in individual covered containers, food was not hot. Coffee was not hot as well. But otherwise food selection/ display was well done. Would have liked to have seen hot tea offered as well. My husband, Son & Daughter ordered cocktails which were very good. Ambience & setting very relaxing & not at all rushed. Our waiter was excellent, rather exceptional. So sorry I didn’t get his name. Would go again for special occasion for breakfast/ lunch Buffet. Thank you.
   

   Tía Carmen - PhoenixResponded on 24 November 2024

   Dear Chris, Thank you for the wonderful review; we enjoy hearing from our guests! We strive to provide an outstanding experience to everyone who comes through our doors, so it is always rewarding to have our hard-working staff acknowledged. We are grateful for each of your comments as we always appreciate hearing valuable feedback from our guests. It was a pleasure serving you and your family at Tia Carmen, and we hope to see you again soon. Atentamente, Maritza Portillo General Manager
   

   Is this helpful?

   Report
10. D

    David

    Chicago

    1 review

    5.0

    1 review

    Dined on 21 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Very lovely dinner last night. We had the tasting menu with the wine pairing. Interesting and creative flavor combinations. The tuna was amazing as was the steak. The staff was extremely friendly,attentive, and knowledgeable. Only downside we saw was the ambient noise level was quite high. 
    

    Tía Carmen - PhoenixResponded on 22 November 2024

    Dear David, What a pleasure reading your comments. We believe in the impact and power that food can have and want every guest to know that Tia Carmen is a love letter to the region! Thank you for leaving your review and for the generous remarks about our caring associates and epicurean delights. We value your specific feedback and want you to know our team is always available to help make you as comfortable as possible. We hope to see you again soon. Atentamente, Maritza Portillo General Manager
    

    Is this helpful?

    Report