Florentine Restaurant & Bar

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1. AD

   ADFrensham

   London

   9 reviews

   4.0

   9 reviews

   Dined on 9 June 2022

   overall4food4service4ambience4

   Conveniently located within walking distance of Waterloo station. A good range of casual dining options with friendly service

   Florentine Restaurant & BarResponded on 28 June 2022Dear ADFrensham, thank you for your kind review. We are so pleased you enjoyed the great food and friendly service during your visit. We look forward to continuing to impress you on your next visit. Best regards, Mimi

   Report
2. SP

   StephanieP

   London

   1 review

   3.0

   1 review

   Dined on 1 June 2022

   overall3food4service4ambience2

   A quiet location with a limited menu which was of a good standard. Lovely service, especially when our order was changed at the last minute, but not somewhere I would return to.

   Florentine Restaurant & BarResponded on 7 June 2022Dear Stephanie, Thank you for choosing our restaurant. We are pleased to see you enjoyed the place and service. We hope to see you again soon and wow you with our best services. Kind Regards, Kristine

   Report
3. OT

   OpenTable Diner

   New York Area

   1 review

   1.0

   1 review

   Dined on 12 April 2022

   overall1food1service3ambience2

   We waited 45 minutes for food. We could see into the kitchen and it was clear that there was no rush! My son ordered fish fingers and chips. The fish fingers were dry and brittle. I got a chicken burger which was entirely flavourless. It was a long wait for very disappointing food.

   Florentine Restaurant & BarResponded on 26 April 2022Dear Anonymous, thank you for your review. Please accept our apologies for your dining experience not being up to your expectations. Our team works diligently to deliver excellent experiences, and we are saddened for falling short on this occasion. Please rest assured we will share your feedback with our team to take appropriate action. We look forward to seeing you again to have another opportunity to wow you. Kind regards, Irene

   Report
4. G

   Gracy

   London

   1 review

   3.0

   1 review

   Dined on 15 March 2022

   overall3food2service3ambience3

   We booked this as it was featured on a Timeout article about the 'best places to eat near Waterloo'. Sadly I've no idea how it was on that list. It's a hotel restaurant so feels like an upmarket airport lounge. The menu is limited and really basic and incredibly overpriced. Service was fine.

   Florentine Restaurant & BarResponded on 24 March 2022Thank you for your review, Gracy. While I am happy the service you received in our restaurant met your expectations, I am sorry we did not wow you this time with our menu. Your feedback is shared with the Chefs, who will review and take appropriate action. We look forward to seeing you again and hope to exceed your expectation. Kind regards, Natacha

   Report
5. LS

   LeahS

   Yorkshire

   1 review

   2.0

   1 review

   Dined on 12 March 2022

   overall2food1service2ambience2

   Chips were nice but paid £28 for 2 pizzas which tasted like they’d been bought from a supermarket.

   Florentine Restaurant & BarResponded on 14 March 2022Thank you for your feedback, LeahS. I am sorry to read that we have a shortfall with our restaurant during your visit and pizza was not according to your preference. This is not the usual standard we provide to our guests. Rest assured I have addressed your feedback with our team to improve the quality of our service. We wish you well and hope to serve you better in the future. Kind regards, Jeffrey

   Report
6. k

   keirat

   Bedfordshire

   2 reviews

   4.0

   2 reviews

   Dined on 11 March 2022

   overall4food5service4ambience3

   Great food with good service, good location and easy to get to

   Florentine Restaurant & BarResponded on 14 March 2022Thank you for your feedback, keirat. I am thrilled to read that our team provided you with fantastic service, food was according to your preference and the location was suited during your visit. It is always a pleasure having you as our guest and we hope to see you soon. Kind regards, Jeffrey

   Report
7. S

   Sara

   Manchester

   1 review

   1.0

   1 review

   Dined on 25 February 2022

   overall1food1service1ambience1

   We had booked a table for 9pm when we arrived they did not appear to be ready for us, asked us to wait in the bar in which the service was extremely slow eventually we were seated around 40 minutes later. When the waiter arrived we ordered more drinks starters and main courses. The starters came after 10pm however the drinks and food never came despite us chasing this with the staff. Eventually at 11,15pm we gave up and told staff we were going- they ‘waived the bill’ for the few items that actually arrived. On the way out we could see the kitchen staff sat down eating and there was no one else in the restaurant obviously the order had been forgotten but the waiting staff could of told us this on any of the occasions when we questioned the wait instead of just ignoring it

   Report
8. KN

   KellyN

   1 review

   4.0

   1 review

   Dined on 18 February 2022

   overall4food3service5ambience3

   Service was good but all our food was really salty. Chips especially. Garlic bread was a ready made pizza base. Very expensive for us when we just had a couple of mixed starters. Pasta came with cheese on too when we didn’t ask for it.

   Report
9. OT

   OpenTable Diner

   Yorkshire

   1 review

   1.0

   1 review

   Dined on 20 January 2022

   overall1food1service1ambience1

   Booked a late meal after a long journey into London with a tired 5 year old, on arrival found that the restaurant was closed for refurbishment and had been closed for two weeks already. Who closes their restaurant and leaves the booking system open?!? We ended up finding a last minute table at Cotto's Italian round the corner - so glad we found a backup after being let down!

   Florentine Restaurant & BarResponded on 25 January 2022Thank you for your feedback. We’re very sorry to hear about your recent experience. We value our guests’ feedback and work hard to ensure that similar issues do not occur in the future. We hope to see you again soon and wow you with our best services. Kind Regards, Kristine

   Report
10. a

    alison

    London

    4 reviews

    2.0

    4 reviews

    Dined on 15 January 2022

    overall2food2service2ambience1

    Don't come here unless you like eating in a very quiet, bland hotel lobby restaurant. Food dull, no atmosphere and despite it being Dry January they had only 2 bottles of no-alcohol beer!

    Florentine Restaurant & BarResponded on 19 January 2022Dear Alison, thank you for your review. Please accept our apologies for your disappointment with our service. This is not the kind of review we like to see and does not sound like our standards at all. If you would like to come back please do not hesitate to reach us first. We would like to make your experience memorable for the right reasons. Kind Regards, Irene

    Report
11. NY

    NewYearsLady

    1 review

    4.0

    1 review

    Dined on 31 December 2021

    overall4food4service3ambience4

    Food tasty and fresh, service super slow, while gracious and polite. We were rather unlucky and had diners at one table with a child playing a really loud tv programme with a lot of screaming on a mobile phone throughout..and at another table a couple of lesbians all over each other...so perhaps they need to work on enforcing some sort of etiquette so diners looking to have a nice family meal, are not disturbed by other diners lack of consideration.

    Florentine Restaurant & BarResponded on 4 January 2022Dear NewYearsLady, thank you for your review. We are delighted to hear you loved the delicious food at our Florentine Restaurant & Bar and we apologize for the delay in the service on this occasion. We are sad to hear you did not have a positive experience because of other guests, we will feed this back to our Restaurant manager to look into and hopefully next time you will have a better experience with us. Kind regards, Mimi

    Report
12. V

    Vailik

    London

    2 reviews

    5.0

    2 reviews

    Dined on 17 December 2021

    overall5food5service5ambience5

    Amazing environment and delicious food. Enjoyed our family dinner!

    Florentine Restaurant & BarResponded on 20 December 2021Thank you for sharing your experience with us, DaliaV. We are so happy to read that you loved the food and atmosphere of our restaurant, and we look forward to seeing you all back again. Kind Regards, Federica

    Report
13. BJ

    BetsyJ187

    1 review

    1.0

    1 review

    Dined on 3 December 2021

    overall1food1service1ambience1

    We ordered half a chicken which was unfortunately still pink in the middle. We sent this back and were told that the chef checked it and said that it was correctly cooked (even though it was still raw). Would not recommend visiting this restaurant, the food was overpriced and poorly cooked. The only positive feedback was the waitresses were friendly and welcoming. However, the manager who dealt with our complaint was not apologetic at all.

    Florentine Restaurant & BarResponded on 6 December 2021Dear Betsy, thank you for your review. We are sorry to hear our team were unapologetic when you raised your concerns about your dish. We ensure all parts of the chicken have reached a minimum internal temperature of 165°F prior to serving. Meat can still appear pink when prepared safely and I am sorry if this was not well communicated with you. We are pleased you found our wait team friendly and welcoming, we hope we can welcome you again and win back your trust in future. Warm regards, Lucy

    Report
14. EB

    EB68

    Hertfordshire

    1 review

    2.0

    1 review

    Dined on 20 November 2021

    overall2food2service1ambience1

    The service was slow given the restaurant wad empty it took 20 mins just to get drinks. The food was medicore at best.

    Florentine Restaurant & BarResponded on 26 November 2021Dear EB68, thank you for your feedback. We are very sorry to hear about your experience, which does not live up to the standards we strive for. We hope we have another chance to welcome you and win back your trust in future. Warm regards, Lucy

    Report
15. G

    Gunya2279

    1 review

    3.0

    1 review

    Dined on 10 March 2020

    overall3food3service3ambience3

    The food is very average nothing special. Atmosphere is nice and quiet.

    Report
16. AS

    AideenS

    1 review

    1.0

    1 review

    Dined on 28 February 2020

    overall1food1service1ambience3

    Pleasant staff, Ridiculously slow service, waited 40 minutes for order to be taken, below average food. Overpriced. Won’t be eating there again.

    Report
17. a

    ads1

    London

    3 reviews

    5.0

    3 reviews

    Dined on 23 February 2020

    overall5food5service4ambience3

    Great food - small portions though - perfect for a friendly catch up

    Florentine Restaurant & BarResponded on 3 March 2020Dear ads1, thank you for your review, and are pleased to hear you enjoyed the food. We look forward to welcoming you back soon!

    Report
18. VL

    VLAD

    Manchester

    6 reviews

    5.0

    6 reviews

    Dined on 22 February 2020

    overall5food5service5ambience5

    The food is well recognized, but it's coocked like a masterpiece. I ate shakshuka and can tell it was the best one ever

    Florentine Restaurant & BarResponded on 3 March 2020Dear VLADIMIR, thank you for your fantastic review and we are very pleased to hear you were impressed by the Shakshuka. We look forward to welcoming you back soon!

    Report
19. J

    Jack

    1 review

    5.0

    1 review

    Dined on 15 February 2020

    overall5food5service5ambience5

    Great place, elegant and central!!! The herculean burger is a must!

    Florentine Restaurant & BarResponded on 3 March 2020Dear Jack, we are very happy to hear you had a fantastic experience and tried out our famous Herculean burger. We are very much looking forward to welcoming you back to Florentine in the near future!

    Report
20. K

    Kezp

    London

    1 review

    3.0

    1 review

    Dined on 14 February 2020

    overall3food4service2ambience4

    Food was lovely, nice atmosphere but the service was incredibly slow. I had to order the same drink twice after waiting 15 mins. And then after our mains decided on desert only to wait half hour for us to be told no one had put it on the system and we would have to re order so we decided against it.

    Report
21. VD

    VeskoD

    1 review

    2.0

    1 review

    Dined on 14 February 2020

    overall2food1service3ambience1

    Next time i'll go to ICELAND STORE instead. Valentine's day meal was discussing and overpriced.

    Report
22. AA

    AnthonyA

    London

    1 review

    5.0

    1 review

    Dined on 14 February 2020

    overall5food5service5ambience5

    Amazing scene, amazing price, amazing music. Would 100000% go again

    Florentine Restaurant & BarResponded on 3 March 2020Dear AnthonyA, thank you for the fantastic review. We are delighted to hear you had an enjoyable experience with us at Florentine, and we look forward to welcoming you back soon!

    Report
23. CK

    CulinaryKing

    London

    18 reviews

    4.0

    18 reviews

    Dined on 14 February 2020

    overall4food5service5ambience4

    Lovely restaurant, serving delicious food and offering great service! We thoroughly enjoyed our Friday-Night-Pre-Theatre meal! Thank you 🙂

    Florentine Restaurant & BarResponded on 3 March 2020Dear CulinaryKing, thank you for taking the time to leave a review. We are pleased to hear you had an enjoyable Friday dinner with us. We look forward to welcoming you back soon!

    Report
24. R

    Robb

    London

    7 reviews

    3.0

    7 reviews

    Dined on 9 February 2020

    overall3food4service3ambience3

    Really enjoyed our meal and the staff are really lovely and welcoming, however the service was somewhat intermittent. Great at the start but when it got busier it slowed down considerably, to the point where we felt forgotten. Had to keep asking a few time’s for various things (our drinks, to see the desert list etc). Staff are lovely though it’s just more the organisation of it. Food really good - the doughnuts in particular are fantastic. It does have slightly corporate hotel feel to it.

    Report
25. OT

    OpenTable Diner

    London

    1 review

    5.0

    1 review

    Dined on 9 February 2020

    overall5food5service5ambience5

    Food was great and pizza delicious, like the proper Italian. The service from Benny was amazing, she is lovely and make you feel welcome. Recommended!

    Florentine Restaurant & BarResponded on 3 March 2020Thank you for the fantastic review. I am pleased to hear you enjoyed your meal and we'll be sure to pass on your lovely feedback to Benny. We look forward to welcoming you back soon.

    Report
26. EE

    EduardoE

    1 review

    5.0

    1 review

    Dined on 1 February 2020

    overall5food5service5ambience5

    I am a regular. Discrete and classy restaurant, with good quality of both food and service. Highly. recommended for social meetings.

    Florentine Restaurant & BarResponded on 3 March 2020Dear EduardoE, thank you for taking the time to leave a review. We are pleased to hear you had an enjoyable time at Florentine, and we look forward to welcoming you back in the near future.

    Report
27. OT

    OpenTable Diner

    London

    1 review

    5.0

    1 review

    Dined on 1 February 2020

    overall5food5service5ambience5

    Awesome place for families with babies!!

    Florentine Restaurant & BarResponded on 3 March 2020Thank you for the fantastic review! We are delighted to hear you had a great experience at Florentine. We look forward to welcoming you back soon.

    Report
28. NS

    NatalieS

    Manchester

    2 reviews

    4.0

    2 reviews

    Dined on 31 January 2020

    overall4food1service4ambience5

    Overall stay was lovely hear. unfortunately our food we had in the restaurant was not. we ordered the steak and it was full of fat and had too be sent back. they did give us desserts free of charge which was lovely.

    Report
29. FM

    FitzroyMike

    London

    8 reviews

    5.0

    8 reviews

    Dined on 26 January 2020

    overall5food5service5ambience5

    We often go to Florentine for Sunday lunch, they have a Sunday roast but also a much broader menu. Food is always good and service is outstanding. It is usually pretty quiet so you can have a decent conversation with your friends. Love the interior design. Definitely recommend.

    Florentine Restaurant & BarResponded on 3 March 2020Dear FitzroyMike, thank you for your lovely review. We are so glad to hear you had a fantastic experience at Florentine and enjoy our popular Sunday Roasts. We look forward to welcoming you back soon!

    Report
30. j

    jan24

    London

    51 reviews

    5.0

    51 reviews

    Dined on 26 January 2020

    overall5food4service5ambience5

    Very stylish contemporary interior, comfortable and fairly spacious. The food was delicious, and the service absolutely outstanding.

    Florentine Restaurant & BarResponded on 3 March 2020Dear jan24, thank you for your fantastic review. We are so pleased to hear you were impressed with the food and service from our team. We look forward to welcoming you back to Florentine soon.

    Report
31. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on 18 January 2020

    overall5food5service4ambience5

    Sehr gutes Essen für einen fairen Preis, tolles Ambiente und sehr freundliche Bedienung.

    Report
32. A

    Alez

    London

    23 reviews

    3.0

    23 reviews

    Dined on 23 December 2019

    overall3food3service3ambience3

    Fair. Limited menu especially for vegetarians. Some dishes are overpriced for what they are. The area lacks quality places to eat so not much competition but could be better

    Report
33. f

    foodie

    London

    19 reviews

    4.0

    19 reviews

    Dined on 14 December 2019

    overall4food3service5ambience4

    Excellent staff. Seemed a little strange that my friend's lasagne came without any sort of side dish eg salad, but quality of food was good.

    Florentine Restaurant & BarResponded on 3 March 2020Dear theatregoer, thank you for taking the time out to leave a review. I am pleased to hear your kind words about our team, and we look forward to welcoming you back soon.

    Report
34. Y

    Yiannis

    London

    5 reviews

    4.0

    5 reviews

    Dined on 13 December 2019

    overall4food5service5ambience5

    Florentine Bar is the definition of a hidden gem in Lambeth north. It is a chic place in a quiet area but definitely worth visiting. We loved the food especially the Herculean burger. I only wish we knew about having to pre-order the côte de boeuf because it also looked good. The waiters were really attentive and polite, ready to give suggestions. Even the ones at the bar area were also very nice.

    Florentine Restaurant & BarResponded on 3 March 2020Dear YiannisD, thank you for your fantastic review. We are delighted to hear you had an enjoyable experience and tried our mighty Herculean Burger. We look forward to welcoming you back to Florentine soon.

    Report
35. HP

    HannahP

    Manchester

    1 review

    1.0

    1 review

    Dined on 12 December 2019

    overall1food1service3ambience2

    Really disappointed came here for our anniversary and brought our little boy along. Planned our full day around this booking. Booked for the restaurant in the hotel as it was easier with a toddler. Asked for three separate things off the menu none of which were available. Ended up ordering food to our room as it was getting on. Really dissapointing when you’ve travelled so far.

    Report
36. JR

    JuanR

    London

    1 review

    5.0

    1 review

    Dined on 11 December 2019

    overall5food5service5ambience5

    Great food and value, beautiful place to have a nice dinner.

    Report
37. JB

    JamesB

    London

    1 review

    5.0

    1 review

    Dined on 7 December 2019

    overall5food5service5ambience5

    very nice place, friendly and professional service

    Report
38. SA

    SteliosA

    London

    1 review

    5.0

    1 review

    Dined on 7 December 2019

    overall5food5service5ambience5

    Excellent experience and service! The food was amazing and the staff extremely helpful and accomodating. Highly recommended

    Report
39. C

    C9874256

    London

    1 review

    2.0

    1 review

    Dined on 22 November 2019

    overall2food2service2ambience3

    Very noisy with an odd mix of business looking guests and families with young children in pjs and playing on ipads and phones. Most of the food I wanted to order was unavailable, with only one vegetarian main (other than pizza). Food looked good but the lasagne my daughter had was very heavy and greasy. The deserts were awful, the ice cream we ordered was just a melted puddle and the tiramisu had way too much cocoa on the top and was just a thick cream underneath. Not good value for money, quite disappointed. Wouldn’t bother again.

    Report
40. TF

    TeresaF

    1 review

    5.0

    1 review

    Dined on 21 November 2019

    overall5food5service5ambience5

    I have been coming to Florentine regularly for the last 3 years. Recently I have been going more often because of how great their food is and how they have attention to detail to their customers. My favourite is their burger with sweet potato fries. Their Herculean burger taste amazing too! They do say its good for 4 people but 6 of us shared 1 and it was more than enough. I highly recommend Florentine. Look for Mauritio the waiter, he is the best.

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