The Marsh Harrier
We had dinner with a party of 7 people. The food was great apart from the chewy chicken but they only brought out 6 main dishes. When asked about the 7th they said it would be out any moment. This was repeated several times and it lasted for over 30 minutes. No excuses, just reasons that were not related to us. It resulted in 6 mains being cold and the appetite was gone. No resolution from the manager either. Questionable why these people work in the hospitality industry.
I can't fault the food, however, the service was very, very slow. No-one seemed to want to take our order. The wait between courses was ridiculous. The restaurant wasn't remotely busy yet we were kept waiting so long, until it was time to pay, then the waitress turned up immediately. Probably wouldn't recommend as the service was not what I would expect.
When we arrived we had to stand for several minutes until being shown to our table even though there were two members of staff nearby who said nothing on being shown to our table we were asked if we needed drinks there was no coffee because a new machine was being installed drinks that were ordered took at least 10 minutes to arrive our first food order was unavailable.
Amazing great food. Need to go if you haven't done so already!!!!
Car park was a nightmare to park in, table wasn’t ready although we were late because of the parking situation. Food was very basic, no salad garnish and small portion. Bill was done wrong and there was a lack of staff to clear the tables around us, 5 left dirty for the whole time we were eating our dinner. Will not be coming back soon
Pub has gone really down hill
Poor service, poor food, generally just not a good place..
Regular choice for eating out with elderly mum. Good because of lack of music meant no probs with hearing aids. Tables well lit for easy menu reading - may or may not be a good thing depending on where you sit.
BUT latest visit was a bit unsatisfactory. Probs with food, moved to different table half way through meal, dirty plate, fingerprint on dessert "Thats just how its served" :-O Mumbled apologies from inexperienced staff, no discount or compensation offered. Hopefully theyve learned by the time you visit, as its an ok place usually.
Very enjoyable as usual very good service and food
Appallingly slow service. Restaurant was full and there were very few staff. Food was good but had clearly been standing around in the kitchen waiting for service. Will not go again. Big disappointment.
Well, just about everything went wrong with this dinner. They didn't have our reservation to start, even though i showed the opentable email. Then they didn't have our first 2 selections of wine because the large party near us had reserved all the bottles. My Mediterranean veg pizza came out with just peppers on it. My husbands lamb had no jus so they brought him a jug of regular gravy instead. Had to ask to have our plates removed. Asked for diet coke got regular. 2 hours for a starter and main. I know xmas gets busy with large groups but that doesn't mean the small ones should have a terrible meal.
I was disappointed with my dinner. It was very busy, the staff looked stressed. There was no hassel to order as one friend was caught up in traffic but then it took a while to get served. The food was disappointing. I had eaten there about 2 years ago and had fantastic food so was looking forward to it but there is new management apparently. The triple cooked chips were soggy and under cooked. I will say the starters we good though. All in all a nice evening in attractive surroundings but not as good as previously experienced.
Very nice meal all six of us were satisfied with our choices.
It seemed quieter than usual and there was no knowledge of my request to have table 63 which I requested in my booking. When I queried this I was told you were not opening the side room during the week, another indication that it was quieter. Why have a space for special requests on the booking if no-one is going to respond.
Food was good as usual and table service was fine. The person on the till was a bit officious.
It was our first visit and we felt very comfortable with good choice of food and friendly service.
Friendly, good food, good service and lovely atmosphere.
We use this restaurant quite frequently and one of our favourites is the beef pie. Although we have had this on many previous occasions, we found the beef to be a little grisely and there was a tang which spoilt my enjoyment of the meal. We will go again, but will probably avoid this dish. We also find that they frequently run out of many dishes. On occasion we have had to select a third choice as the first two have been unavailable. Surely this is a matter of ordering the correct quantities based on previous experience!
Had a table a bit to close to the door so was quite drafty. Service polite but to much time to wait between courses. Ordered fillet steak at extra 5 pounds each but it was chewy and not great. Coffee turned up before sweet! Overall just reasonable.
Friendly staff who appeared to be overworked with staff numbers to customers being inadequate. Food I had was over cooked and had to ask staff twice where our order was due to long wait. The bill was incorrect but was dealt with professionally over the phone and corrected.
Good food, service and beer! Couldn't ask for anymore!
Re-established my like of this restaurant type Pub, after a bad experience last time.
New Years Eve, everything my wife, young daughter (11) and myself could have hoped for.
Friendly, helpful, great atmosphere, very nice food, great wine, really excellent service, not rushed, not slow. New Years Eve I did not expect this.
Took time out to thank staff and manager..........they deserved it.
Went back the next evening for a quick less formal bite, rather than going into town as planned.
Went for a romantic meal. Food was lovely and were able to accommodate our request. Staff attentive but not in an interferring way. Food was perfectly cooked. Brilliant visit will be going back again soon
Asked for, and were given a different table to the one originally allocated. Overall a good meal. In the past they have not had the required choice of meal but on this occasion all was okay.
The food was as you would expect from a decent pub chain. Unfortunately the service was not good. Very slow, mistakes in the order, the bill was wrong and in the end I had to go to the bar to pay as no one came back with a card machine despite asking.